Verified Test Bank Ch.4 nan Motivating People

CHAPTER 4: Motivating People

MULTIPLE CHOICE

1. One myth about motivation is that motivated workers ____.

PTS: 1

2. For achieving specific goals, individual ____ can have a greater effect on motivation than that from external sources.

PTS: 1

3. ____ provides the autonomy to individuals to make decisions that influence organizational outcomes.

PTS: 1

4. Individuals may change their perceptions of their own or others’ inputs or outcomes to restore balance in their relationships with others and organizations based on the magnitude of ____.

PTS: 1

5. ____ can be useful in collecting information about beliefs and attitudes as long as they are anonymous and there is assurance the results will be acted on.

PTS: 1

6. The four central components of expectancy theory are ____.

PTS: 1

7. ____ is the most important defining characteristic of health care professionals.

PTS: 1

8. One of the best ways to motivate physicians include ____.

PTS: 1

9. The causes of motivational problems often fall into three categories: (1) inadequate definition of the desired performance, (2) impediments to employee performance, and (3) ____.

PTS: 1

10. ____ involves “directed autonomy” whereby individuals or teams are given an overall direction, yet considerable leeway concerning how they go about following that direction.

PTS: 1

COMPLETION

1. ____________________ is a state of feeling or thinking in which one is energized or aroused to perform a task or engage in a particular behavior.

PTS: 1

2. Managers need to periodically assess motivation and performance, taking into account occupational, ____________________, and personal factors of the employees.

PTS: 1

3. The motivation process often begins with needs that reflect some ____________________ within the individual.

PTS: 1

4. ___________________ are physical or psychological deficiencies that make specific outcomes or goals attractive.

PTS: 1

5. ____________________ in relationships is achieved when perceived outcomes are proportionate to perceived inputs.

PTS: 1

6. ____________________ refers to an individual’s need to accomplish complex tasks, compete, and resolve problems.

PTS: 1

7. Adams proposed a theory of work motivation that assumes that individuals value and seek fairness, or ____________________, in their relationships with employers.

PTS: 1

8. Locke and his colleagues define a(n) ____________________ as something that an individual is consciously attempting to attain.

PTS: 1

9. High levels of job dissatisfaction and voluntary turnover among ___________________ have become a major and chronic problem that threatens quality of care in health care organizations across the United States.

PTS: 1

10. ____________________ links desired behaviors or outcomes to financial rewards or penalties.

PTS: 1

MATCHING

Match each item with a statement below:

1. Recognizes the influential role that the social context of work plays in individuals’ motivation

2. Assumes that people make rational calculations about how to expend effort on work and they make choices that will lead to desired rewards

3. Includes organizational and unit-level cultures to increase the level of worker motivation

4. Value, time, and diversity are the contributing factors

5. Job satisfaction and turnover are the contributing factors

6. Includes achievement, recognition, the work itself, responsibility, and advancement

7. Influences individuals’ perceptions about incentives and rewards

8. Assume that motivation comes from the desire to satisfy necessities

9. Idea that altering certain aspects of the job to satisfy employees’ psychological needs will motivate them to exert more effort

10. Assumes that people compare themselves to others and such comparisons affect their motivation