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Frequently Asked Questions

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I paid but have no download link — what now?

Sign in and open Downloads: every completed purchase is listed there with a link. If it is missing, choose "Product not received" above and include the payment date.

How do I reset my password?

Use the "Forgot Password" link on the login page to reset your password via email.

Can I get a refund?

Refunds are available only if you received the wrong book or a file that doesn’t match your purchased title.

What file formats are supported?

We support DOCX, DOC, and PDF formats for document uploads and downloads.