Privacy Policy

1. Introduction

At SellDocx, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using SellDocx, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

Personal Information

We collect the following personal information when you use our Service:

Name and email address (for account creation)
University affiliation and academic information
Payment information (processed securely by our payment partners)
Profile information and preferences
Communication records with our support team

Usage Information

We automatically collect certain information about your use of our Service:

IP address and device information
Browser type and operating system
Pages visited and time spent on the platform
Search queries and content interactions
Error logs and performance data

Content Information

When you upload content to our platform:

Document files and metadata
Descriptions and tags you provide
Pricing information and availability settings
Download and purchase history

3. How We Use Your Information

Service Provision

Process transactions and payments
Host and deliver your content
Provide customer support
Send important service updates

Platform Improvement

Analyze usage patterns
Improve our services
Develop new features
Ensure platform security

Communication

Respond to your inquiries
Send marketing communications (with consent)
Provide educational content
Share platform updates

Legal Compliance

Comply with legal obligations
Enforce our terms of service
Protect against fraud
Respond to legal requests

4. Information Sharing

We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information in the following limited circumstances:

Service Providers: With trusted third-party services that help us operate our platform (payment processors, hosting providers, etc.)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: When you explicitly consent to sharing

5. Data Security

Security Measures

We implement comprehensive security measures to protect your information:

SSL encryption for all data transmission
Secure data centers with physical security
Regular security audits and updates
Access controls and authentication
Data backup and recovery procedures

Your Responsibility

While we protect your data, you should also take steps to secure your account:

Use a strong, unique password
Keep your login credentials secure
Log out when using shared devices
Report suspicious activity immediately

6. Your Rights

Access and Control

Access your personal information
Update or correct your data
Delete your account and data
Download your data

Communication Preferences

Opt out of marketing emails
Control notification settings
Manage privacy preferences
Request data portability

7. Cookies and Tracking

How We Use Cookies

We use cookies and similar technologies to enhance your experience on our platform:

Essential Cookies: Required for basic platform functionality
Performance Cookies: Help us understand how users interact with our platform
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Provide insights into platform usage

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

8. Data Retention

Retention Periods

Account Data: Retained while your account is active and for 30 days after deletion
Transaction Records: Retained for 7 years for tax and legal purposes
Content: Retained according to your content settings and platform policies
Logs: Retained for 90 days for security and debugging purposes

9. International Data Transfers

Global Operations

SellDocx operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

By using our Service, you consent to the transfer of your information to countries where we operate.

10. Children's Privacy

Age Requirements

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying a notice on the platform

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

Privacy Inquiries

For privacy-related questions and concerns:

Contact Privacy Support

Response Time: 48 hours

Data Protection Officer

For data protection and GDPR inquiries:

Contact DPO

Response Time: 72 hours