Ch.5 Test Questions & Answers Teams in Health Organizations

CHAPTER 5: Teams and Team Effectiveness in Health Services Organizations

MULTIPLE CHOICE

1. ____ are organizational-based social systems.

PTS: 1

2. ____ are groups of people responsible for producing goods or providing services.

PTS: 1

3. ____ is a phenomenon in which a team member benefits for the work of the team without making a commensurate contribution to the work of the team.

PTS: 1

4. ____ are rules that standardize how people act at work on a day-to-day basis.

PTS: 1

5. Team goals and their accompanying tasks can be categorized according to ____, complexity, and diversity.

PTS: 1

6. Effective team performance is dependent upon a team’s ability to form ____ with other teams in a positive and productive manner.

PTS: 1

7. ____ leadership is the legitimate authority given to a team member.

PTS: 1

8. Members carrying out ____ activities are involved in general scanning for ideas and information about the external environment.

PTS: 1

9. ____ group technique and Delphi technique elicit group members’ opinions prior to judgments about those opinions.

PTS: 1

10. The ____ stage of team development is characterized by disagreement, counter-independence, and the need to manage conflict.

PTS: 1

COMPLETION

1. Teams have a defined purpose, membership or composition, structure, specific processes, and ___________________.

PTS: 1

2. When an organization moves to cross-functional teams, employees may have multiple ____________________, perhaps to a project team manager as well as their functional manager.

PTS: 1

3. A major challenge resulting from ____________________ is managing these multiple viewpoints and worldviews and the conflicts that may result from interactions among many team members.

PTS: 1

4. ___________________ is a measure of worth conferred on an individual by a group.

PTS: 1

5. The principle of ____________________ specifies that organizational structures and processes must be aligned with a number of factors.

PTS: 1

6. ___________________ refers to the degree to which team members must rely on one another to perform work effectively.

PTS: 1

7. ____________________ is a situation in which one group member must act before another one can.

PTS: 1

8. ____________________ rewards employees for acquiring specific skills needed by an employee’s team.

PTS: 1

9. When tasks are relatively complex, centralized ____________________ lower both speed and accuracy because of information overload.

PTS: 1

10. The ____________________ stage of team development is when the team grows more cohesive and aligned in purpose and actions.

PTS: 1

MATCHING

Match each item with a statement below:

1. Situation in which each member makes a contribution to the group output without the need of interaction among members

2. Often form naturally by individuals in the organization to fill a personal or social interest or need

3. Time limited, producing one-time outputs such as a new product or service or a new information system

4. Degree to which members of a group are attracted to other members and, thereby, are motivated to stay in the group

5. Length of time members have been on the team

6. Individuals’ perceptions about the consequences of interpersonal risks in their work environment

7. Where communication is frequent with other groups and persons at lateral levels in the organization

8. Web of cooperative relationships between providers in a service system that involve interpersonal trust, norms of reciprocity, and mutual aid

9. Situation in which the outputs of each member become inputs for the others; thereby, each member poses a contingency for the other

10. Where communication is frequent with those above in the hierarchy