Exam Questions Communication Chapter.6

CHAPTER 6: Communication

MULTIPLE CHOICE

1. The consensus among contemporary scholars is that today’s leaders need to engage in robust, targeted ____ communication.

PTS: 1

2. ____ give(s) people a level of trust and confidence in each other, facilitating communication and making it easier to cooperate.

PTS: 1

3. The ____ principle is the need for people to behave in ways that are consistent with previously declared values and norms.

PTS: 1

4. Psychologists have discovered that people sometimes have what they call “____” on various beliefs and opinions, and their willingness to be flexible on these positions can depend on how much they are asked to change.

PTS: 1

5. After simplicity, the second most important quality of one’s message is ____.

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6. One reason that broad involvement of many different stakeholders is crucial to the success of a communicator is that stakeholders can ____.

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7. The issue of broad representation generally becomes more important as an organizational initiative moves into the ____ phase.

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8. A weakness of ____ is that it is not appropriate for exploring a particular idea or proposal in depth.

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9. ____ explains how information spreads.

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10. Real-time team meetings are venues where ____ communication takes place.

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COMPLETION

1. Effective speakers “package” their message using one or more of the three persuasive means of conveying a message: ethos (character), ____________________ (emotion), and logos (logic).

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2. The ____________________ is the problem of imagining another person’s state of mind when you have a piece of knowledge that they lack.

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3. ____________________ ensures that people take you and your ideas seriously.

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4. At the very center of stakeholder management, like the bull’s eye in the middle of a target, are their ____________________, problems, and needs.

PTS: 1

5. ____________________ have an interest in a corporation’s investments, projects, environmental policies, and other commitments because they all have consequences that extend far beyond the narrow circle of profit-and-loss statements.

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6. ____________________ are used to generate hypotheses about the way members and customers think.

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7. ____________________ provide a structured setting where participants collectively explore issues in depth.

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8. ____________________ refers to the pattern of relationships that a group of people have.

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9. ____________________ communication is simple hierarchical communication.

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10. To communicate successfully in a health care organization, you must learn to adapt to the “____” and speak many different “languages.”

PTS: 1

MATCHING

Match each item with a statement below:

1. Where people report up to a superior, who in turn has a dual reporting relationship to two separate superiors

2. Useful tool to guide stakeholder analysis

3. Suitable when you have to communicate with several people who have no need to communicate directly with each other

4. Tendency of people to respond to appeals invoking ultimate values such as safety, connection, community, or truth

5. Increases and balances participation among meeting participants

6. Tendency of people to accept any and all conclusions that fit within their systems of belief

7. Connections among a group of people and the broader environment in which they live and work

8. Where respondents prioritize alternatives, then repeat exercise after seeing the average rankings from previous rounds

9. Powerfully affects people’s perceptions, standards they will call to mind, evidence they will consider relevant, emotions they will feel, and decisions they will ultimately make

10. Requires attention not only to the intended meaning but also to the entire context in which communication takes place