Test Bank Answers Ch.3 Organization Design And Coordination

CHAPTER 3: Organization Design and Coordination

MULTIPLE CHOICE

1. ____ refers to the needed differences in both structure and employee orientations among different organization units.

PTS: 1

2. Three types of interdependence include ____.

PTS: 1

3. In ____ structure, segmentation is based on specialty departments.

PTS: 1

4. A(n) ____ is a temporary structure that disbands once program-related problem is addressed.

PTS: 1

5. ____ are programs that are organized around diseases or conditions, patient populations, or “technologies.”

PTS: 1

6. The purpose of ____ is to bring people together, while avoiding the negative effects of differences in power of different participants and of limits in perspectives of each department and level in the hierarchy.

PTS: 1

7. ____ organizational structures maintain their traditional functional structures and create program structures for just one or two programs.

PTS: 1

8. ____ is the specification of the training required to perform work.

PTS: 1

9. ____ is the exchange of information about work performance between two people who are not in a hierarchical relationship.

PTS: 1

10. ____ coordination captures aspects of both the programming and feedback approaches to coordination.

PTS: 1

COMPLETION

1. ____________________ is based on the premise that there is no one best universal way to organize but that the best way to structure and manage an organization depends on its unique work, environment, and strategy.

PTS: 1

2. The degree to which different elements of work need to fit together refers to them as being ____________________.

PTS: 1

3. Planning and budgeting systems, computer-based and manual information systems, and assistants to various managers are examples of ____________________.

PTS: 1

4. ____________________ involves two organization structures—the traditional functional structure and the program structure—overlaid on each other.

PTS: 1

5. The degree to which decisions are made lower in the organization is referred to as ____________________.

PTS: 1

6. In analyzing micro-level needs for coordination, it is helpful first to ask whether the work is ____________________.

PTS: 1

7. ____________________ processes the use of rules, regulations, schedules, plans, procedures, policies, and protocols to specify the activities to be performed.

PTS: 1

8. ____________________ is the basis for coordination through an organization’s hierarchy and is the exchange of information between two people, one of whom is responsible for the work of the other.

PTS: 1

9. Relational coordination is comprised of two interacting components: relationships and ___________________ styles.

PTS: 1

10. The ____________________ Healthcare System began a redesign effort in 1995 to systematize quality management (QM) and to ensure the provision of consistent and predictable high-quality care and access by patients to the entire system.

PTS: 1

MATCHING

Match each item with a statement below:

1. Most appropriately used if there is both high interdependence and high uncertainty

2. Specifies the form of intermediate outcomes of work as they are passed from one job to another

3. In the simplest of situations, acts as an adequate coordinating device to ensure that the work of different units meshes together

4. The degree to which decisions are made at the higher levels of the organization

5. Responsible for the coordination of program issues across the traditional professional specialty departments

6. Responsible for activities and decisions that directly contribute to the provision of goods and services

7. Most needed when the work is relatively uncertain

8. Best used when work is predictable and cause-and-effect relationships are well known

9. Coordination of activities among organizational units

10. The exchange of information among more than two people