Listening And Responding Effectively Ch.6 Verified Test Bank

Test Bank

Chapter 6: Listening and Responding Effectively

Multiple Choice

1. What is the process of letting in auditory stimuli without trying to understand it?

a. listening

b. hearing

c. recalling

d. memory

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Knowledge

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Easy

2. What concept helps us understand the relationship between stimuli and cognitive processes?

a. working memory

b. central executive

c. hearing

d. listening

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Comprehension

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Medium

3. What process takes over after information is held for a short period of time and acts like a traffic cop for that information?

a. mental executive

b. working memory

c. central memory

d. central executive

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Comprehension

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Medium

4. As Larry begins to take in all various stimuli such as color, taste, shapes, of his new home he begins to create ______.

a. messages

b. mental maps

c. Working memory

d. thinking

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Application

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Medium

5. ______ is learned; ______ is not.

a. Hearing; listening

b. Listening; hearing

c. Working memory; central executive

d. Central executive; working memory

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Comprehension

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Medium

6. Martha complains that her son Will doesn’t ever hear her. What is likely to be true?

a. Her son doesn’t hear her or listen.

b. Her son hears her and also listens.

c. Her son listens but doesn’t hear her.

d. Her son hears her but doesn’t listen.

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Analysis

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Medium

7. What fact is little known about listening?

a. It is learned.

b. It is passive.

c. It is easy.

d. It is automatic.

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Analysis

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Medium

8. Which of these are characteristics of listening?

a. natural and easy

b. active and transactional

c. passive and physical

d. mindful and involuntary

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Comprehension

Answer Location: The Components of the Listening Process

Difficulty Level: Medium

9. Around how long are our attention spans?

a. 2 to 20 seconds

b. 10 to 30 seconds

c. 15 to 42 seconds

d. 30 to 45 seconds

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Knowledge

Answer Location: Receiving

Difficulty Level: Easy

10. Mindful listening involves engagement with another person’s verbal and nonverbal communication, as well as ______.

a. relevant messages

b. shared fields of experience

c. the environment

d. ourselves

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Comprehension

Answer Location: Receiving

Difficulty Level: Medium

11. What is the process of giving feedback to another communicator in an interpersonal exchange called?

a. responding

b. decoding

c. returning

d. answering

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Knowledge

Answer Location: Responding

Difficulty Level: Easy

12. When does responding happen?

a. when a message is first sent

b. when retrieving information learned previously

c. when evaluating a message’s value

d. during and after a conversation

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Knowledge

Answer Location: Responding

Difficulty Level: Easy

13. Which component of the listening process involves understanding a message, storing it for future encounters, and remembering it later?

a. hearing

b. recalling

c. receiving

d. listening

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Knowledge

Answer Location: Recalling

Difficulty Level: Easy

14. Which component of the listening process involves evaluating or assessing a message?

a. recalling

b. listening

c. rating

d. hearing

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Knowledge

Answer Location: Rating

Difficulty Level: Easy

15. During which component of the listening process do we decide whether the message has any value to us?

a. rating

b. responding

c. receiving

d. recalling

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Comprehension

Answer Location: The Value and Importance of Listening

Difficulty Level: Medium

16. Listening requires ______ training.

a. sporadic

b. rudimentary

c. lifelong

d. no

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Comprehension

Answer Location: The Value and Importance of Listening

Difficulty Level: Medium

17. Which represents the communication activities we engage in, from most to least frequent?

a. speaking, listening, reading and writing

b. speaking, reading and writing, listening

c. listening, reading and writing, speaking

d. listening, speaking, reading and writing

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Analysis

Answer Location: The Value and Importance of Listening

Difficulty Level: Medium

18. How important is listening, according to employers?

a. the most important job skill

b. the second-most-important job skill, after speaking

c. the most important skill to being hired

d. the second-most-important skill to being hired, after problem-solving

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Comprehension

Answer Location: The Value and Importance of Listening

Difficulty Level: Medium

19. Listening is used at least three times as much as ______.

a. reading

b. speaking

c. writing

d. responding

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Comprehension

Answer Location: The Value and Importance of Listening

Difficulty Level: Medium

20. Employers rank ______ as the most important skill on the job.

a. rapport talk

b. empathy

c. listening

d. recalling

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Analysis

Answer Location: The Value and Importance of Listening

Difficulty Level: Medium

21. Listening is a visual skill among speakers of ______.

a. Mandarin

b. Spanish

c. Arabic

d. American Sign Language

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Comprehension

Answer Location: The Value and Importance of Listening

Difficulty Level: Easy

22. This language is composed of precise hand shapes and movements.

a. Spanish

b. American Sign Language

c. Mandarin

d. Arabic

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Comprehension

Answer Location: The Value and Importance of Listening

Difficulty Level: Medium

23. People don’t want to acknowledge that they are often ______.

a. poor listeners

b. fast talkers

c. absent-minded

d. rude

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Comprehension

Answer Location: The Barriers: Why We Don't Listen

Difficulty Level: Medium

24. Glen tried to understand what his wife was telling him, but he couldn’t hear it over the sound of the vacuum cleaner. The sound of the vacuum cleaner is an example of ______.

a. physical noise

b. semantic noise

c. physiological noise

d. psychological noise

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Analysis

Answer Location: Noise

Difficulty Level: Easy

25. Melissa went to the lecture on neuroscience, but it was so full of jargon she got nothing out of it. This lecture was filled with ______.

a. physical noise

b. semantic noise

c. physiological noise

d. psychological noise

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Analysis

Answer Location: Noise

Difficulty Level: Easy

26. Nadav was excited to see a Shakespeare play for the first time, but the language was so old-fashioned, he couldn’t follow the plot. The old-fashioned language is an example of ______.

a. physical noise

b. semantic noise

c. physiological noise

d. psychological noise

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Analysis

Answer Location: Noise

Difficulty Level: Medium

27. Mason has terrible tinnitus, or ringing in his ears, that makes it difficult for him to listen. Mason’s tinnitus is an example of ______.

a. physical noise

b. semantic noise

c. physiological noise

d. psychological noise

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Analysis

Answer Location: Noise

Difficulty Level: Hard

28. “Whenever someone starts a sentence with, ‘I’m not racist, but…’ what’s coming next will inevitably be racist. I know to stop listening,” says Aric. Aric’s choice to stop listening is a result of ______.

a. physical noise

b. semantic noise

c. physiological overload

d. psychological noise

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Analysis

Answer Location: Noise

Difficulty Level: Easy

29. Selina gets overwhelmed just looking at the hundreds of unread emails in her inbox. She decides to ignore them and hope for the best. Selina is suffering from ______.

a. message overload

b. selective listening

c. conversational narcissism

d. the listening gap

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Analysis

Answer Location: Message Overload

Difficulty Level: Easy

30. “Between my job and all the classwork for my master’s degree, I feel overwhelmed,” says Leah. “You think that’s bad? I just got told I have to teach another children’s art class!” says Ivy. Ivy is suffering from ______.

a. message overload

b. selective listening

c. conversational narcissism

d. the listening gap

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Analysis

Answer Location: Preoccupation

Difficulty Level: Easy

31. Lucas was so focused on his knitting that at first he didn’t hear his mother asking him about his day. “Oh, it was good,” he said a few seconds later. Lucas is suffering from ______.

a. message overload

b. selective listening

c. conversational narcissism

d. the listening gap

Learning Objective: 6-5: Name the common poor listening habits

TOP: Cognitive Domain: Analysis

Answer Location: Poor Listening Habits

Difficulty Level: Hard

32. Rosa listens to a review of her most recent play. “It sagged a little in the middle, but the ending was phenomenal,” says the critic. “What a terrible review!” thinks Rosa. Rosa is suffering from ______.

a. message overload

b. selective listening

c. conversational narcissism

d. the listening gap

Learning Objective: 6-5: Name the common poor listening habits

TOP: Cognitive Domain: Analysis

Answer Location: Selective Listening

Difficulty Level: Easy

33. “I know we have to invite Nanette to the party, but please don’t seat me next to her. She’s a talkaholic,” says Janine. Based on Janine’s description, you would expect Nanette to ______.

a. pretend to listen to conversation

b. talk without interruption

c. interrupt stories to guess the endings

d. interpret small comments as personal attacks

Learning Objective: 6-5: Name the common poor listening habits

TOP: Cognitive Domain: Application

Answer Location: Talkaholism

Difficulty Level: Easy

34. Claude knows that his grandfather likes to go on at length about his childhood. Claude decides to engage in pseudolistening to pass the time in conversation. You would expect Claude to ______.

a. pretend to listen to his grandfather’s stories

b. try to catch his grandfather in a lie and discredit him

c. interrupt his stories to guess the endings

d. listen to some parts of his grandfather’s stories but not others

Learning Objective: 6-5: Name the common poor listening habits

TOP: Cognitive Domain: Application

Answer Location: Pseudolistening

Difficulty Level: Easy

35. “Jay is a nice guy, but it’s really annoying that he’s such a gap filler,” says Felipe. Based on Felipe’s description, you can deduce that Jay ______.

a. talks and talks without interruption

b. listens to only some parts of the conversation but not others

c. interrupts stories to guess the endings

d. interprets innocent comments as personal attacks

Learning Objective: 6-5: Name the common poor listening habits

TOP: Cognitive Domain: Application

Answer Location: Gap Filling

Difficulty Level: Easy

36. “It’s so hard to have a nice conversation with Eli. He’s such a defensive listener,” says Jo. Based on Jo’s description, you can deduce that Eli ______.

a. pretends to listen to conversation

b. interprets innocent comments as personal attacks

c. uses information to try to discredit the other person

d. interrupts stories to guess the endings

Learning Objective: 6-5: Name the common poor listening habits

TOP: Cognitive Domain: Application

Answer Location: Defensive Listening

Difficulty Level: Easy

37. “I have to be careful what I say around Yui. Otherwise she’ll completely ambush me!” says Noah. Based on Noah’s description, you can deduce that Yui ______.

a. uses what others say to discredit them later

b. interprets innocent comments as personal attacks

c. interrupts stories to guess the endings

d. talks and talks without interruption

Learning Objective: 6-5: Name the common poor listening habits

TOP: Cognitive Domain: Application

Answer Location: Ambushing

Difficulty Level: Easy

38. The four main listening styles are represented in the ______ mnemonic device.

a. T-A-C-T

b. P-A-R-T

c. T-A-R-T

d. P-A-C-T

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Knowledge

Answer Location: Styles of Preferred Listening

Difficulty Level: Easy

39. Tara is considered the mediator of her friend group because she is always in tune with others’ emotions and is interested in finding solutions that make everyone happy. Which listening style does Tara display?

a. people-centered

b. action-centered

c. content-centered

d. time-centered

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Analysis

Answer Location: Styles of Preferred Listening

Difficulty Level: Medium

40. “Cassie would make a great human resources director,” says Jake. “She has a very people-centered listening style.” Based on Jake’s description, you would expect Cassie to ______.

a. often play devil’s advocate

b. prefer clear, organized messages

c. be attuned to others’ moods

d. be sensitive to time constraints

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Application

Answer Location: People-Centered Listening Style

Difficulty Level: Easy

41. Carl has an action-centered listening style. Which is he most likely to say to his conversation partner?

a. “I have another class so make it quick.”

b. “You seem like you’re stressed out.”

c. “Please just start at the beginning and go step by step.”

d. “Have you considered the other side of the issue?”

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Application

Answer Location: Action-Centered Listening Style

Difficulty Level: Medium

42. Marco knows that he has to communicate clearly and accurately with Rachel, who has an action-centered listening style. Otherwise, Rachel might engage in ______ and interpret his information differently.

a. selective listening

b. second-guessing

c. ambushing

d. gap filling

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Comprehension

Answer Location: Action-Centered Listening Style

Difficulty Level: Easy

43. Individuals with a ______ listening style focus on the facts and details of a message.

a. people-centered

b. action-centered

c. content-centered

d. time-centered

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Knowledge

Answer Location: Content-Centered Listening Style

Difficulty Level: Easy

44. As vice president of a multinational corporation, Antonio is constantly aware of how long he has to get to his next meeting. He is most likely to display a(n) ______.

a. people-centered listening style

b. action-centered listening style

c. content-centered listening style

d. time-centered listening style

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Analysis

Answer Location: Time-Centered Listening Style

Difficulty Level: Easy

45. Tanya has a time-centered listening style. Which is she most likely to say to her conversation partner?

a. “I have another class, so make it quick.”

b. “You seem like you’re stressed out.”

c. “Please just start at the beginning and go step by step.”

d. “Have you considered the other side of the issue?”

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Application

Answer Location: Time-Centered Listening Style

Difficulty Level: Medium

46. Research indicates that Israelis prefer the content-centered listening style, while Germans prefer the action-centered listening style. This finding reflects which concepts?

a. Individualistic cultures tend to prefer direct communication styles.

b. Most people adjust their listening style according to setting.

c. High power distance cultures prefer to hear more detail.

d. National culture influences listening style preferences.

Learning Objective: 6-7: Explain how culture affects listening

TOP: Cognitive Domain: Analysis

Answer Location: Culture and the Listening Process

Difficulty Level: Easy

47. Which statement describes a cultural difference in listening preferences?

a. Men prefer report talk; women prefer rapport talk.

b. Americans prefer directness; Chinese prefer politeness.

c. Children prefer verbal cues; adults prefer nonverbal cues.

d. People with lower status prefer listening; people with higher status prefer speaking.

Learning Objective: 6-7: Explain how culture affects listening

TOP: Cognitive Domain: Application

Answer Location: Culture and the Listening Process

Difficulty Level: Easy

48. Speaking one’s mind is usually valued more by ______ cultures.

a. traditional

b. collectivistic

c. individualistic

d. ethnocentric

Learning Objective: 6-7: Explain how culture affects listening

TOP: Cognitive Domain: Comprehension

Answer Location: National Culture and Listening

Difficulty Level: Medium

49. Helga and Abraham are both listening to Simon. Helga makes eye contact, while Abraham avoids eye contact. These reactions reflect differences in ______.

a. empathy

b. rating

c. hearing

d. feedback

Learning Objective: 6-7: Explain how culture affects listening

TOP: Cognitive Domain: Application

Answer Location: National Culture and Listening

Difficulty Level: Hard

50. Research suggests that women typically prefer people-centered listening while men are more prone to ______ listening.

a. report-centered

b. action-centered

c. content-centered

d. time-centered

Learning Objective: 6-7: Explain how culture affects listening

TOP: Cognitive Domain: Knowledge

Answer Location: Gender and Listening

Difficulty Level: Medium

51. “It is so frustrating that the finance people keep changing their projection numbers. I can’t nail down my budget!” says Sharon. “I know exactly what you mean. That is the worst,” says Lynette. Sharon and Lynette are engaging in ______.

a. rapport talk

b. report talk

c. paraphrasing

d. gap filling

Learning Objective: 6-7: Explain how culture affects listening

TOP: Cognitive Domain: Analysis

Answer Location: Gender and Listening

Difficulty Level: Medium

52. Men are more likely to engage in ______, which can establish status.

a. ambushing

b. rapport talk

c. feedback

d. report talk

Learning Objective: 6-7: Explain how culture affects listening

TOP: Cognitive Domain: Knowledge

Answer Location: Gender and Listening

Difficulty Level: Easy

53. Carol just learned that she was rejected from graduate school, but now she has to listen to a presentation at work. In order to make sure she listens most effectively, she should ______.

a. try to ignore her feelings and focus as normal

b. listen only to the parts of the presentation she finds most interesting

c. acknowledge her feelings and be aware of their effects

d. listen critically to the presentation

Learning Objective: 6-8: Utilize a variety of techniques to enhance your listening effectiveness

TOP: Cognitive Domain: Application

Answer Location: Evaluate Your Current Skills

Difficulty Level: Hard

54. Linden makes sure to put away his phone and close all social media when meeting with clients. Linden is improving his listening by ______.

a. evaluating his listening strengths and weaknesses

b. preparing himself to listen

c. listening with empathy

d. responding nonjudgmentally

Learning Objective: 6-8: Utilize a variety of techniques to enhance your listening effectiveness

TOP: Cognitive Domain: Analysis

Answer Location: Prepare to Listen

Difficulty Level: Medium

55. The process of identifying with or attempting to experience the thoughts, beliefs, and actions of another is referred to as ______.

a. feedback

b. pseudolistening

c. empathy

d. report talk

Learning Objective: 6-8: Utilize a variety of techniques to enhance your listening effectiveness

TOP: Cognitive Domain: Comprehension

Answer Location: Provide Empathic Responses When Necessary

Difficulty Level: Medium

56. When we describe another’s behavior and then explain how that behavior made us feel, we give ______.

a. nonjudgmental feedback

b. rapport-based feedback

c. report-based feedback

d. empathic feedback

Learning Objective: 6-8: Utilize a variety of techniques to enhance your listening effectiveness

TOP: Cognitive Domain: Analysis

Answer Location: Use Nonjudgmental Feedback

Difficulty Level: Medium

57. While Manjula is speaking, Jason makes eye contact, nods his head, leans in, and vocalizes periodically. Jason is practicing ______.

a. pseudolistening

b. active listening

c. passive listening

d. gap filling

Learning Objective: 6-8: Utilize a variety of techniques to enhance your listening effectiveness

TOP: Cognitive Domain: Analysis

Answer Location: Practice Active Listening

Difficulty Level: Medium

58. Sonya wants to show Quinn she understands what he’s saying by paraphrasing. She might start by doing which of these?

a. Asking questions like, “Then what happened?”

b. Indicating her involvement by saying, “Oh, I see.”

c. Restating his message by saying, “In other words, you’re saying….”

d. Remaining silent, nodding, and maintaining eye contact.

Learning Objective: 6-8: Utilize a variety of techniques to enhance your listening effectiveness

TOP: Cognitive Domain: Application

Answer Location: Paraphrasing

Difficulty Level: Hard

59. Millie wants to verbally show Laura that she’s engaged in her message but does not want to interrupt the flow of conversation. Which active listening strategy should she use?

a. paraphrasing

b. dialogue enhancers

c. asking questions

d. silent listening

Learning Objective: 6-8: Utilize a variety of techniques to enhance your listening effectiveness

TOP: Cognitive Domain: Analysis

Answer Location: Dialogue Enhancers

Difficulty Level: Medium

60. Alonso can tell that Leona is struggling to find words for her feelings, so he wants to communicate his patient engagement without distracting her. Which active listening strategy should he use?

a. dialogue enhancers

b. paraphrasing

c. silent listening

d. asking questions

Learning Objective: 6-8: Utilize a variety of techniques to enhance your listening effectiveness

TOP: Cognitive Domain: Analysis

Answer Location: Silence

Difficulty Level: Medium

True/False

1. We can pay attention to several stimuli and simultaneously store stimuli for future reference.

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Comprehension

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Medium

2. Listening is primarily a passive process.

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Comprehension

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Easy

3. The central executive chooses which stimuli we retain in working memory.

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Knowledge

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Easy

4. The choices we make when we listen affect our interpersonal encounters.

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Comprehension

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Medium

5. Listening is transactional because it requires action only on the part of the listener.

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Comprehension

Answer Location: The Components of the Listening Process

Difficulty Level: Hard

6. The four “Rs” of listening are receiving, responding, rapport talk, and report talk.

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Knowledge

Answer Location: Receiving

Difficulty Level: Medium

7. Mindful listening is essential in many professional contexts.

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Comprehension

Answer Location: Responding

Difficulty Level: Easy

8. Good listening requires rating a message from the other person’s perspective.

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Comprehension

Answer Location: Rating

Difficulty Level: Medium

9. Researchers and writers have called listening a 21st-century skill because it’s now more important than ever.

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Knowledge

Answer Location: The Value and Importance of Listening

Difficulty Level: Easy

10. Employers consider listening a workplace skill of moderate importance.

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Knowledge

Answer Location: The Value and Importance of Listening

Difficulty Level: Easy

11. Not everyone has the physical ability to hear, but everyone can listen.

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Comprehension

Answer Location: The Value and Importance of Listening

Difficulty Level: Easy

12. “Listening” to ASL requires paying attention with your eyes rather than your ears.

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Comprehension

Answer Location: The Value and Importance of Listening

Difficulty Level: Medium

13. Distractions can include physical, semantic, physiological, and psychological noise that prevent a listener from receiving the sender’s message.

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Comprehension

Answer Location: Noise

Difficulty Level: Medium

14. Senders frequently receive more messages than they can process, a concept known as message complexity.

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Knowledge

Answer Location: Message Overload

Difficulty Level: Easy

15. Typically, you selectively listen to those parts of the message that interest you.

Learning Objective: 6-5: Name the common poor listening habits

TOP: Cognitive Domain: Knowledge

Answer Location: Selective Listening

Difficulty Level: Easy

16. When talkaholics take hold of a conversation, they listen mindfully.

Learning Objective: 6-5: Name the common poor listening habits

TOP: Cognitive Domain: Comprehension

Answer Location: Talkaholism

Difficulty Level: Medium

17. People-centered listeners are unlikely to play devil’s advocate.

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Comprehension

Answer Location: People-Centered Listening Style

Difficulty Level: Medium

18. A person with an action-centered listening style is often also a second-guesser.

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Comprehension

Answer Location: Action-Centered Listening Style

Difficulty Level: Medium

19. Americans’ emphasis on speaking up reflects the culture’s individualistic values.

Learning Objective: 6-7: Explain how culture affects listening

TOP: Cognitive Domain: Knowledge

Answer Location: National Culture and Listening

Difficulty Level: Medium

20. Listening with empathy comes naturally to most people.

Learning Objective: 6-8: Utilize a variety of techniques to enhance your listening effectiveness

TOP: Cognitive Domain: Comprehension

Answer Location: Provide Empathic Responses When Necessary

Difficulty Level: Easy

Short Answer

1. Explain the difference between hearing and listening.

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Analysis

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Medium

2. Geraldine, a professional dog trainer, interrupts repeatedly when Rosette starts talking about her difficulties housetraining her dog. Explain which of the four “Rs” of listening Geraldine is struggling with and suggest how she can improve.

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Analysis

Answer Location: The Components of the Listening Process

Difficulty Level: Hard

3. Recount a story from your life when sloppy recall affected your relationship with someone.

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Application

Answer Location: Recalling

Difficulty Level: Medium

4. “Murray didn’t call or even text me on my birthday. He doesn’t care about me at all!” says Alexandra. Examine how Alexandra is using facts and inferences to affect her rating of Murray’s behavior.

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Analysis

Answer Location: Recalling

Difficulty Level: Medium

5. Employers place a high premium on their employees’ listening abilities. Explain why listening is an important workplace skill.

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Analysis

Answer Location: The Value and Importance of Listening

Difficulty Level: Medium

6. Explain the difference between physical noise and physiological noise.

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Analysis

Answer Location: Noise

Difficulty Level: Medium

7. “I’ve always thought I should be a lawyer because I love to catch people in lies. Conversation is almost a battle for me,” says Darla. Identify Darla’s poor listening habit and explain why it might make her a good lawyer.

Learning Objective: 6-5: Name the common poor listening habits

TOP: Cognitive Domain: Analysis

Answer Location: Selective Listening

Difficulty Level: Hard

8. Today is the final day of class, which means that everyone has to give their presentations. Nichole goes first and is pleasantly surprised by the intelligent questions her classmates ask. Sani starts his presentation with only 10 minutes left in class and notices that no one asks any questions afterwards. Explain Nichole and Sani’s experiences in terms of changing listening styles over the course of the class period.

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Analysis

Answer Location: People-Centered Listening Style

Difficulty Level: Hard

9. It is said that women tend to engage in rapport talk while men engage in report talk. Explain the differences between these two methods of engaging in communication.

Learning Objective: 6-7: Explain how culture affects listening

TOP: Cognitive Domain: Analysis

Answer Location: National Culture and Listening

Difficulty Level: Hard

10. “I feel very uncomfortable when you get dinner with your ex. I worry that it means you are still interested in her,” says Frances. Identify and explain the skill that Frances is using to improve her listening and responding.

Learning Objective: 6-8: Utilize a variety of techniques to enhance your listening effectiveness

TOP: Cognitive Domain: Analysis

Answer Location: Evaluate Your Current Skills

Difficulty Level: Easy

Essay

1. Research suggests that people have individual differences in working memory capacity. Explain how greater working memory capacity might help someone overcome message overload.

Learning Objective: 6-1: Recognize the differences between hearing and listening

TOP: Cognitive Domain: Analysis

Answer Location: Lend Me Your Ear: Differences Between Hearing and Listening

Difficulty Level: Hard

2. Taya finds it helpful to remember the four “Rs” of listening by thinking about how she uses them on a daily basis in her communications class. Explain how the four “Rs” play into Taya’s classwork.

Learning Objective: 6-2: Describe the components of the listening process

TOP: Cognitive Domain: Analysis

Answer Location: The Components of the Listening Process

Difficulty Level: Medium

3. Your text suggests that listening is an essential skill in the office and in the medical profession. Provide another example of an occupation in which listening is important, and explain why.

Learning Objective: 6-3: Explain the value and importance of listening

TOP: Cognitive Domain: Analysis

Answer Location: The Value and Importance of Listening

Difficulty Level: Medium

4. You are organizing a visit by an alumnus to speak to your Middle East Studies club. Normally your club meets at lunch in the cafeteria, but you are wondering if that is the best place to meet alumnus. Using your knowledge of potential barriers to listening, describe the ideal setting for this small group discussion.

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Application

Answer Location: The Barriers: Why We Don't Listen

Difficulty Level: Medium

5. While learning about noise, Sherilyn thinks to herself that psychological noise may partially explain political partisanship. Analyze Sherilyn’s assessment.

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Analysis

Answer Location: Noise

Difficulty Level: Hard

6. Krish is studying abroad in China, which he is using as an opportunity to improve his Mandarin. To his surprise, he can barely understand his Chinese classmates when they are walking down the street in Beijing. “This is way harder than listening to the conversation tapes from class!” Krish thinks. Explain Krish’s listening difficulty in terms of barriers to listening.

Learning Objective: 6-4: Recognize obstacles to listening

TOP: Cognitive Domain: Analysis

Answer Location: The Barriers: Why We Don’t Listen

Difficulty Level: Hard

7. Compare and contrast selective listening, defensive listening, and ambushing.

Learning Objective: 6-5: Name the common poor listening habits

TOP: Cognitive Domain: Analysis

Answer Location: Poor Listening Habits

Difficulty Level: Medium

8. Think of the four listening styles represented in the mnemonic P-A-C-T. Choose which one you most identify with and illustrate how you have exemplified it in your life.

Learning Objective: 6-6: Identify four preferred styles of listening

TOP: Cognitive Domain: Application

Answer Location: Styles of Preferred Listening

Difficulty Level: Hard

9. One dimension in which listening can vary culturally is whether a culture is individualistic or collectivistic. Identify some listening styles and poor listening behaviors you might expect to see in each kind of culture.

Learning Objective: 6-7: Explain how culture affects listening

TOP: Cognitive Domain: Comprehension

Answer Location: National Culture and Listening

Difficulty Level: Medium

10. Evaluating your current listening skills is an essential first step to becoming a better listener. Based on what you have learned about listening, identify an area of weakness in your own listening habits and describe the steps you could take to improve.

Learning Objective: 6-8: Utilize a variety of techniques to enhance your listening effectiveness

TOP: Cognitive Domain: Application

Answer Location: Evaluate Your Current Skills

Difficulty Level: Hard