Communicating Nonverbally Ch.5 Test Bank Answers 4th Edition - Ethical Practice in Human Services Test Bank by Richard L. West. DOCX document preview.
Test Bank
Chapter 5: Communicating Nonverbally
Multiple Choice
1. Which of the basic assumptions about nonverbal communication has to do with its intangible and abstract nature?
a. It is often ambiguous.
b. It may conflict with verbal communication.
c. It regulates conversation.
d. It is more believable than verbal communication.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Nonverbal Communication Is Often Ambiguous
Difficulty Level: Easy
2. Which basic assumption about nonverbal communication addresses mixed messages?
a. It is often ambiguous.
b. It may conflict with verbal communication.
c. It regulates conversation.
d. It is more believable than verbal communication.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Nonverbal Communication May Conflict With Verbal Communication
Difficulty Level: Medium
3. Cassandra’s grandmother gives her a hand-knitted sweater that does not suit Cassandra’s taste. Cassandra tells her grandmother she loves it while barely looking at it and making a face. What does this illustrate?
a. Nonverbal communication is often ambiguous.
b. Nonverbal communication may conflict with verbal communication.
c. Nonverbal communication regulates conversation.
d. Nonverbal communication is more believable than verbal communication.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Communicating Nonverbally
Difficulty Level: Medium
4. What is one factor that makes nonverbal behaviors ambiguous?
a. It uses a single channel.
b. It focuses on content.
c. It is affected by the context.
d. It is intermittent.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Nonverbal Communication Is Often Ambiguous
Difficulty Level: Medium
5. Leo tells his girlfriend, Jonelle, he loves her while staring at a pretty woman passing by. Leo is sending a(n) ______.
a. territorial marker
b. delivery gesture
c. I-message
d. mixed message
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Nonverbal Communication May Conflict With Verbal Communication
Difficulty Level: Medium
6. Incompatibility between verbal and nonverbal messages is called a(n) ______.
a. misunderstanding
b. mixed message
c. ambiguity
d. distraction
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Nonverbal Communication May Conflict With Verbal Communication
Difficulty Level: Medium
7. Sergei’s friends know him to be an excellent poker player because they have not identified any “tells”--nonverbal signs that he is lying. “Tells” are a type of ______.
a. mixed message
b. expectancy violation
c. physical characteristic
d. turn gesture
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Nonverbal Communication May Conflict With Verbal Communication
Difficulty Level: Hard
8. How does nonverbal communication regulate conversation?
a. It is instinctively credible.
b. It reflects the relationship between speakers.
c. It conflicts with verbal communication.
d. It influences turn-taking.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Nonverbal Communication Regulates Conversation
Difficulty Level: Medium
9. Marisa is telling her sister Lisa about a conversation she had today with her adviser about changing her major. As she talks, she avoids looking Lisa in the eye and letting her voice drop at the ends of sentences. What is Marisa indicating with her regulators?
a. She wants to continue talking.
b. She wants Lisa to talk.
c. She wants to stop talking.
d. She wants to end the conversation.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Nonverbal Communication Regulates Conversation
Difficulty Level: Hard
10. Nonverbal communication regulates ______.
a. turn-taking
b. decoding
c. encoding
d. facework
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Nonverbal Communication Regulates Conversation
Difficulty Level: Easy
11. To which assumption about nonverbal communication does the statement “Actions speak louder than words” pertain?
a. Nonverbal communication is often ambiguous.
b. Nonverbal communication may conflict with verbal communication.
c. Nonverbal communication regulates conversation.
d. Nonverbal communication is more believable than verbal communication.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Nonverbal Communication Is More Believable Than Verbal Communication
Difficulty Level: Medium
12. Abby scrolls through her phone while her mother tries to give her instructions for giving the dog his medication. When her mother stops talking, Abby says she is listening and asks her mom to continue. Despite Abby’s assurance that she is listening, her mom says she’ll just write the instructions down. Which assumption of nonverbal communication does this illustrate?
a. Nonverbal communication is often ambiguous.
b. Nonverbal communication may conflict with verbal communication.
c. Nonverbal communication regulates conversation.
d. Nonverbal communication is more believable than verbal communication.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Nonverbal Communication Is More Believable Than Verbal Communication
Difficulty Level: Medium
13. Your textbook authors’ nonverbal communication classifying system includes ______.
a. gestures and body posture/orientation
b. haptics and proxemics
c. visual-auditory codes, contact codes, and place and time codes
d. kinesics, physical appearance, facial communication, and paralanguage
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Nonverbal Communication Codes
Difficulty Level: Easy
14. What nonverbal communication classification contains codes you can see and hear?
a. contact
b. visual-auditory
c. place and time
d. gender
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Visual-Auditory Codes
Difficulty Level: Easy
15. Which of these is a visual-auditory nonverbal code?
a. proxemics
b. paralanguage
c. haptics
d. chronemics
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Visual-Auditory Codes
Difficulty Level: Medium
16. ______ is the study of how people communicate through bodily motions.
a. Chronemics
b. Proxemics
c. Kinesics
d. Haptics
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Kinesics (Body Movement)
Difficulty Level: Medium
17. Gestures and ______ are the primary components of kinesics.
a. body posture/orientation
b. the environment
c. physical appearance
d. facial communication
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Kinesics (Body Movement)
Difficulty Level: Easy
18. The Greek word for “movement” is ______.
a. chronemics
b. proxemics
c. kinesics
d. haptics
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Kinesics (Body Movement)
Difficulty Level: Easy
19. ______ gestures signal shared understanding between communicators.
a. Turn
b. Delivery
c. Citing
d. Seeking
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Kinesics (Body Movement)
Difficulty Level: Easy
20. What type of gestures acknowledges another’s feedback?
a. delivery
b. turn
c. seeking
d. citing
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Kinesics (Body Movement)
Difficulty Level: Easy
21. A listener nonverbally requests agreement or clarification from the speaker by using ______ gestures.
a. citing
b. seeking
c. turn
d. delivery
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Kinesics (Body Movement)
Difficulty Level: Easy
22. Bonita leans forward to tell Ricardo a funny story. She slowly stops talking as she realizes he continues facing forward in his seat and does not turn to face her. Bonita thinks Ricardo is not listening based on his ______.
a. body orientation
b. territorial markers
c. personal space
d. expectancy violations
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Kinesics (Body Movement)
Difficulty Level: Medium
23. “I can tell that none of you respect me or this class, based on your body artifacts,” says Professor Salvatici. Based on Professor Salvatici’s description, which could be the cause of her assumption?
a. Students respond with silence when the professor poses a question.
b. Students orient their bodies toward each other rather than toward the front of the class.
c. Students are constantly looking at their phones rather than at the professor.
d. Students wear very casual clothes, like sweatpants and pajamas, to class.
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Kinesics (Body Movement)
Difficulty Level: Medium
24. Someone who judges others on physical characteristics might be affected by which factor?
a. kinesics
b. personal space
c. body orientation
d. body size
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Physical Appearance
Difficulty Level: Easy
25. “I was going to ask him out, but then I noticed he was wearing a wedding ring,” says Judith. Judith’s statement reflects the communicative importance of ______.
a. body artifacts
b. physical attractiveness
c. personal space
d. territorial markers
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Physical Appearance
Difficulty Level: Medium
26. ______ is/are one way to convey social status or group identification.
a. Cultural artifacts
b. Personal space
c. Clothing
d. Territoriality
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Physical Appearance
Difficulty Level: Medium
27. Which statement might be made by someone who is focused on body artifacts?
a. “She’s so thin; she probably only cares about looks.”
b. “I assumed he was kind and intelligent because of his attractiveness.”
c. “I could tell she was smart because she was wearing glasses.”
d. “He must be nice because he’s always smiling.”
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Physical Appearance
Difficulty Level: Medium
28. More than any other part of the body, ______ gives others insight into how someone is feeling.
a. body artifacts
b. the face
c. body orientation
d. physical appearance
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Facial Displays
Difficulty Level: Easy
29. Vocalics, also known as ______, is the study of a person’s voice.
a. paralanguage
b. chronemics
c. kinesics
d. haptics
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Paralanguage (the Voice)
Difficulty Level: Easy
30. Pitch and rate are ______.
a. delivery gestures
b. body artifacts
c. part of haptics
d. vocal qualities
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Paralanguage (the Voice)
Difficulty Level: Medium
31. The “ums” and “errs” of conversation are called ______.
a. vocal qualities
b. vocal distracters
c. chronemics
d. delivery gestures
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Paralanguage (the Voice)
Difficulty Level: Easy
32. Crying, muttering, and whispering are referred to as ______.
a. vocal qualities
b. vocal distracters
c. vocal characteristics
d. vocalics
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Paralanguage (the Voice)
Difficulty Level: Medium
33. The most primitive form of human communication is ______.
a. chronemics
b. kinesics
c. paralanguage
d. haptics
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Knowledge
Answer Location: Haptics (Touch)
Difficulty Level: Easy
34. ______ touch is used for healing, appreciation, and affection.
a. Ritualistic
b. Positive affect
c. Hybrid
d. Accidental
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Comprehension
Answer Location: Haptics (Touch)
Difficulty Level: Medium
35. The touch we use on an everyday basis, such as a handshake to say hello or good-bye, is called ______.
a. hybrid
b. accidental
c. ritualistic
d. playful
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Comprehension
Answer Location: Haptics (Touch)
Difficulty Level: Medium
36. The study of how communication is influenced by space and distance is referred to as ______.
a. proxemics
b. kinesics
c. chronemics
d. haptics
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Knowledge
Answer Location: Proxemics (Space and Distance)
Difficulty Level: Easy
37. The distance we put between ourselves and others is called ______.
a. proxemics
b. personal space
c. body orientation
d. social distance
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Knowledge
Answer Location: Proxemics (Space and Distance)
Difficulty Level: Easy
38. ______ distance extends from you to around 18 inches away.
a. Intimate
b. Personal
c. Social
d. Public
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Knowledge
Answer Location: Proxemics (Space and Distance)
Difficulty Level: Easy
39. The spatial zone usually reserved for professional or formal interpersonal encounters is called ______.
a. personal space
b. social distance
c. public distance
d. societal space
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Knowledge
Answer Location: Proxemics (Space and Distance)
Difficulty Level: Easy
40. The distance from 4 to 12 feet away from a person is called ______ distance.
a. intimate
b. personal
c. social
d. public
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Comprehension
Answer Location: Proxemics (Space and Distance)
Difficulty Level: Medium
41. Our sense of ownership of space is referred to as ______.
a. public distance
b. social space
c. hybrid touch
d. territoriality
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Comprehension
Answer Location: Proxemics (Space and Distance)
Difficulty Level: Medium
42. Color, lighting, and room design are all aspects of ______ that affect communication.
a. territorial markers
b. physical environment
c. personal space
d. proxemics
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Knowledge
Answer Location: The Environment
Difficulty Level: Easy
43. When meeting in Cairo, Mike offers his hand to shake Fatima’s. Instead, Fatima places her hand over her heart and slightly bows her head. This difference in greeting reflects cultural differences in ______.
a. kinesics
b. chronemics
c. proxemics
d. eye behavior
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Analysis
Answer Location: Kinesics and Culture
Difficulty Level: Medium
44. Ned feels uncomfortable when a Bangladeshi family sits right next to him at the airline gate when there are several other empty seats available. Ned’s discomfort reflects cultural differences in ______.
a. proxemics
b. chronemics
c. kinesics
d. haptics
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Analysis
Answer Location: Proxemics and Culture
Difficulty Level: Medium
45. When visiting Beirut, Lebanon, Mariana is surprised to see men walking arm in arm down the street. This difference in acceptance of same-sex touching is reflective of cultural differences in ______.
a. kinesics
b. chronemics
c. proxemics
d. haptics
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Analysis
Answer Location: Haptics and Culture
Difficulty Level: Medium
46. Research conducted in the early 1970s has shown that some ______ are universal.
a. facial expressions
b. turn gestures
c. vocal qualities
d. territorial markers
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Knowledge
Answer Location: Haptics and Culture
Difficulty Level: Easy
47. Failing to understand nonverbal behaviors within a cultural context could result in loss of ______.
a. self-esteem
b. face
c. meaning
d. personal space
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Application
Answer Location: Haptics and Culture
Difficulty Level: Hard
48. Terry is constantly looking at his cell phone while out with Dana. Dana feels like Terry is communicating his lack of interest in their relationship. This scenario reflects the impact of ______ on nonverbal communication.
a. delivery gestures
b. cultural artifacts
c. technology
d. body artifacts
Learning Objective: 5-4: Articulate the relationship between nonverbal communication and technology
TOP: Cognitive Domain: Analysis
Answer Location: The Influence of Technology on Nonverbal Communication
Difficulty Level: Medium
49. Oscar and Cecilia have been sending messages online for several months and feel like they really “get” each other. When they meet face to face, however, they find it extremely difficult to understand each other’s nonverbal communication styles. Oscar and Cecilia’s situation reflects ______.
a. the ambiguous nature of nonverbal communication
b. technology’s effect on “nonverbal literacy”
c. cultural differences in nonverbal communication
d. the effects of gender on nonverbal behavior
Learning Objective: 5-4: Articulate the relationship between nonverbal communication and technology
TOP: Cognitive Domain: Analysis
Answer Location: The Influence of Technology on Nonverbal Communication
Difficulty Level: Hard
50. Aaron imitates gestures he has seen in his favorite cartoon show, even though they seem awkward to others. Aaron’s choice reflects the influence of ______ communication on nonverbal behavior.
a. mediated
b. accidental
c. cultural
d. universal
Learning Objective: 5-4: Articulate the relationship between nonverbal communication and technology
TOP: Cognitive Domain: Analysis
Answer Location: The Influence of Technology on Nonverbal Communication
Difficulty Level: Medium
51. The nonverbal-verbal relationship is best described as ______.
a. a contrast between the social and the biological
b. a mix of the two kinds of cues
c. a struggle leading to mixed messages
d. a relationship of unequal partners
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Recall the Nonverbal-Verbal Relationship
Difficulty Level: Medium
52. Most of us ______ nonverbal and verbal messages.
a. separate
b. undervalue
c. ignore
d. blend
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Recall the Nonverbal-Verbal Relationship
Difficulty Level: Medium
53. We can never be sure what a specific nonverbal behavior means, because of ______ differences.
a. environmental
b. cultural
c. individual
d. gender
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Be Tentative When Interpreting Nonverbal Behavior
Difficulty Level: Medium
54. When interpreting nonverbal communication, we must consider the ______ of communicators.
a. physical environment
b. personal space
c. territoriality
d. cultural background
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Be Tentative When Interpreting Nonverbal Behavior
Difficulty Level: Medium
55. ______ involves being aware of how you say something, your proximity to the other person, the extent to which you use touch, or your use of silence, as well as your words.
a. Decoding
b. Self-monitoring
c. Static evaluation
d. Perspective taking
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Monitor Your Nonverbal Behavior
Difficulty Level: Easy
56. Raphael is preparing to give a presentation at a conference. He decides to videotape himself practicing it so he can analyze his nonverbal communication. Raphael is engaging in ______.
a. self-monitoring
b. impression management
c. identity management
d. nonverbal communication
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Ask Others for Their Impressions
Difficulty Level: Medium
57. Thea wants to improve her nonverbal communication. Which person would provide the most valuable feedback?
a. her sister
b. her boss
c. her hairdresser
d. a stranger
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Ask Others for Their Impressions
Difficulty Level: Easy
58. Distracting nonverbal behavior can contribute unnecessary ______ to an interpersonal exchange.
a. distance
b. territorial markers
c. overload
d. noise
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Avoid Nonverbal Distractions
Difficulty Level: Medium
59. Lynn finds it hard to pay attention to what Adam is saying because he keeps picking at his nails. This behavior is an example of a ______.
a. body artifact
b. mixed message
c. nonverbal distraction
d. delivery gesture
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Avoid Nonverbal Distractions
Difficulty Level: Medium
60. Nonverbal cues, although important for interpreting communication, must be ______.
a. minimized to avoid distractions
b. considered in context
c. set aside in favor of verbal cues
d. changed for cross-cultural communication
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Place Nonverbal Communication in Context
Difficulty Level: Medium
True/False
1. Nonverbal communication is easier to understand than verbal communication.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Nonverbal Communication Is Often Ambiguous
Difficulty Level: Easy
2. Children pay the most attention to verbal communication, while adults focus more on nonverbal communication.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Nonverbal Communication May Conflict With Verbal Communication
Difficulty Level: Medium
3. People primarily use nonverbal cues to indicate when they would like to speak in a conversation.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Nonverbal Communication Regulates Conversation
Difficulty Level: Medium
4. People tend to give more weight to what people say than to how they say it.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Nonverbal Communication Is More Believable Than Verbal Communication
Difficulty Level: Medium
5. Kinesic behavior is narrow and includes mostly hand gestures.
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Knowledge
Answer Location: Kinesics (Body Movement)
Difficulty Level: Easy
6. When Haru raises his hand to answer a question, he is using a turn gesture.
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Kinesics (Body Movement)
Difficulty Level: Easy
7. Body orientation can communicate the relative statuses of the people in the conversation.
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Kinesics (Body Movement)
Difficulty Level: Medium
8. Specific body artifacts, such as piercings, all communicate a similar message.
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Physical Appearance
Difficulty Level: Medium
9. Hand gestures tend to be universal across cultures.
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Knowledge
Answer Location: The Influence of Culture on Nonverbal Communication
Difficulty Level: Easy
10. It’s common for two people from the United States to look at each other’s eyes while communicating.
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Knowledge
Answer Location: Eye Behavior and Culture
Difficulty Level: Easy
11. Being perfectly fine with strangers standing close is an American proxemic norm.
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Comprehension
Answer Location: Proxemics and Culture
Difficulty Level: Medium
12. Some facial expressions, such as anger and fear, are judged consistently across cultures.
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Knowledge
Answer Location: Haptics and Culture
Difficulty Level: Easy
13. Technology has little effect on nonverbal communication.
Learning Objective: 5-4: Articulate the relationship between nonverbal communication and technology
TOP: Cognitive Domain: Knowledge
Answer Location: The Influence of Technology on Nonverbal Communication
Difficulty Level: Easy
14. Generations who have relied extensively on the Internet may find nonverbal communication particularly difficult.
Learning Objective: 5-4: Articulate the relationship between nonverbal communication and technology
TOP: Cognitive Domain: Analysis
Answer Location: The Influence of Technology on Nonverbal Communication
Difficulty Level: Medium
15. Constantly looking at your tablet computer while talking to a family member may suggest that you value the technology over the conversation.
Learning Objective: 5-4: Articulate the relationship between nonverbal communication and technology
TOP: Cognitive Domain: Analysis
Answer Location: The Influence of Technology on Nonverbal Communication
Difficulty Level: Medium
16. Nonverbal behavior is easy to pin down with precision.
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Skill Set for Increasing Nonverbal Communication Effectiveness
Difficulty Level: Medium
17. Even within cultures, individual differences affect our ability to interpret nonverbal communication.
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Skill Set for Increasing Nonverbal Communication Effectiveness
Difficulty Level: Medium
18. Nonverbal communication is often best understood separately from verbal communication.
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Recall the Nonverbal-Verbal Relationship
Difficulty Level: Medium
19. People find it easy to ignore nonverbal behaviors, like tapping one’s fingers, when listening to others.
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Avoid Nonverbal Distractions
Difficulty Level: Medium
20. Nonverbal cues are more important than verbal ones.
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Place Nonverbal Communication in Context
Difficulty Level: Medium
Short Answer
1. Your friend Sandra shows you her new tattoo. You don’t care for it, but you don’t want to hurt her feelings. Illustrate how you would use nonverbal cues to communicate your sincerity when you respond to her.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Communicating Nonverbally
Difficulty Level: Medium
2. Give an example of how nonverbal communication can regulate conversation.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Communicating Nonverbally
Difficulty Level: Medium
3. Jalal was observing seating choices made by students in a classroom that had one long table rather than multiple desks. He noticed that the first students to arrive chose seats far away from the head of the table. The next students chose seats that left space between themselves and the students already there. The last students to arrive had to sit in the last seats available: those closest to the professor. What dimension of nonverbal communication do Jalal’s observations reflect?
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Kinesics (Body Movement)
Difficulty Level: Medium
4. Analyze the impact that paralanguage would have on your interpretation of the phrase, “I hope you’re happy.”
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Nonverbal Communication Codes
Difficulty Level: Medium
5. In 2009, American First Lady Michelle Obama breached royal protocol by putting an arm around Queen Elizabeth II of England. Identify the dimension of nonverbal communication that this incident involved.
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Analysis
Answer Location: Eye Behavior and Culture
Difficulty Level: Medium
6. When Hina gets on the bus, she puts her backpack on the seat next to her. Explain what she is communicating to other bus riders with this action.
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Analysis
Answer Location: Proxemics and Culture
Difficulty Level: Medium
7. The typical example of technology’s effect on nonverbal communication involves a communication breakdown when one person is preoccupied with his or her phone, tablet, laptop, or other device. Give a different example of how technology can affect nonverbal communication.
Learning Objective: 5-4: Articulate the relationship between nonverbal communication and technology
TOP: Cognitive Domain: Application
Answer Location: The Influence of Technology on Nonverbal Communication
Difficulty Level: Hard
8. Your friend Tim is a big believer in the phrase, “Actions speak louder than words.” As a result, he often interprets others’ nonverbal cues in complicated ways, when you think he should just take what people are saying at face value. Which of the skills provided by your book would be most helpful for Tim in improving his nonverbal communication effectiveness?
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Skill Set for Increasing Nonverbal Communication Effectiveness
Difficulty Level: Medium
9. You are preparing to give a presentation for class, and you want to make sure that your nonverbal communication is as effective as your verbal communication. Give an example of a skill you would use to improve your nonverbal communication.
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Ask Others for Their Impressions
Difficulty Level: Easy
10. High rising intonation, or “uptalk,” refers to the practice of ending declarative sentences with a rising-pitch intonation that can make the sentences sound like questions rather than statements. For some people, it is a pet peeve that can interfere with understanding. Explain at least one way in which someone can combat their uptalk to become a more effective communicator.
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Avoid Nonverbal Distractions
Difficulty Level: Hard
Essay
1. Perhaps the best-known painting in the world, Leonardo da Vinci’s Mona Lisa is famous for the ambiguity in her facial expression. Examine the effects of such ambiguity on interpreting nonverbal communication.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Communicating Nonverbally
Difficulty Level: Hard
2. One reason nonverbal communication is so challenging in our relationships is that our nonverbal messages often mean different things to different people, which can lead to misunderstandings. Explain why, and give one example.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Nonverbal Communication Is Often Ambiguous
Difficulty Level: Medium
3. You know your friend Raoul has just lost his grandmother, with whom he was very close. However, when he tells you how sad the funeral was, you cannot detect any nonverbal cues that reflect grief. Identify what kind of message Raoul is sending and discuss whether you would give more weight to his verbal or nonverbal cues.
Learning Objective: 5-1: Identify the primary assumptions of nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Nonverbal Communication May Conflict With Verbal Communication
Difficulty Level: Medium
4. Although nonverbal communication includes several visual channels, we also use it when interpreting purely audio communication, such as during phone conversations. Explain what nonverbal cues are being sent even over the phone.
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Comprehension
Answer Location: Visual-Auditory Codes
Difficulty Level: Medium
5. Imagine that you meet Suzette at a Halloween party. As part of her costume, she is wearing a mask that covers her whole face. Discuss the kinds of nonverbal cues that this mask is interfering with and describe the cues you might instead rely on for interpreting your conversation.
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Facial Displays
Difficulty Level: Hard
6. Your classmate Emilia is continuing a conversation long after class is over. You need to get to your next class, but she is not giving you an opportunity to leave politely. Give some examples of nonverbal behaviors you might use to signal to her that you want to end the conversation.
Learning Objective: 5-2: Explain and exemplify the channels of nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Nonverbal Communication Codes
Difficulty Level: Medium
7. You are designing a new space in the university library that is meant to reduce stress and encourage silence. Describe some important environmental factors that you would consider and how you would use them to achieve this goal.
Learning Objective: 5-3: Articulate the relationship between nonverbal communication and culture
TOP: Cognitive Domain: Application
Answer Location: The Environment
Difficulty Level: Medium
8. Although almost all electronic communication via text is based on words, its users have developed several methods for communicating nonverbally, as well. Identify some of these methods and explain how they add a nonverbal element to electronic communication.
Learning Objective: 5-4: Articulate the relationship between nonverbal communication and technology
TOP: Cognitive Domain: Analysis
Answer Location: The Influence of Technology on Nonverbal Communication
Difficulty Level: Medium
9. Imagine you are serving on a jury. The defendant in the case answers all of the prosecutor’s questions but slouches in his chair, avoids eye contact, and mumbles during examination. Analyze the effects that his nonverbal behavior could have on your perceptions of innocence or guilt.
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Analysis
Answer Location: Recall the Nonverbal-Verbal Relationship
Difficulty Level: Hard
10. Imagine that you are a defense attorney. Your client has a good alibi but displays untrustworthy nonverbal cues when being examined. Explain how you would coach her to improve her perceived trustworthiness.
Learning Objective: 5-5: Apply a variety of strategies to improve skills in nonverbal communication
TOP: Cognitive Domain: Application
Answer Location: Skill Set for Increasing Nonverbal Communication Effectiveness
Difficulty Level: Hard