Communicating And Emotion West Ch.7 Test Questions & Answers - Ethical Practice in Human Services Test Bank by Richard L. West. DOCX document preview.
Test Bank
Chapter 7: Communicating and Emotion
Multiple Choice
1. Actors often draw upon their previously felt ______ feelings to bring authenticism to their roles onstage.
a. processed
b. manufactured
c. real
d. empathic
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Analysis
Answer Location: Defining Emotion
Difficulty Level: Easy
2. Wanda’s job playing Snow White at Disneyland required high levels of ______ feelings when she wasn’t actually feeling happy.
a. empathic
b. processed
c. real
d. manufactured
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Analysis
Answer Location: Defining Emotion
Difficulty Level: Easy
3. Sharna knew she would have to break up with John because she was exhausted from always seeming happy enough for the both of them. Sharna was experiencing ______.
a. meta-emotion
b. emotion labor
c. emotional contagion
d. message overload
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Analysis
Answer Location: Defining Emotion
Difficulty Level: Medium
4. ______ is defined as the feelings we have within ourselves and related to our relationships with others.
a. Emotion
b. Sensation
c. Emotion labor
d. Excitement
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Knowledge
Answer Location: Defining Emotion
Difficulty Level: Easy
5. “Rage is a very negative emotion,” observes Diya. Diya is paying attention to the emotion’s ______.
a. intensity
b. activity
c. valence
d. process
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Comprehension
Answer Location: Two Category Systems for Emotion
Difficulty Level: Medium
6. “Rage is a very active emotion,” observes Max. Max is paying attention to the emotion’s ______.
a. intensity
b. activity
c. valence
d. process
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Comprehension
Answer Location: Two Category Systems for Emotion
Difficulty Level: Easy
7. A person engaged in dualistic thinking is most likely to say which of these things?
a. “There are infinite kinds of people in the world.”
b. “People show lots of variability but can still be placed into several categories.”
c. “All people can be placed into two categories.”
d. “All people are essentially the same.”
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Application
Answer Location: Emotion, Reason, and the Body
Difficulty Level: Easy
8. ______ creates the problem of polarization.
a. Dualism
b. Valence
c. Activity
d. Intensity
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Comprehension
Answer Location: Emotion, Reason, and the Body
Difficulty Level: Medium
9. Someone who subscribes to the classical view of emotions is most likely to say which of these things?
a. “Emotion and reason are equally important for understanding.”
b. “Check your emotions at the door and think rationally.”
c. “Rational thinking is enhanced by considering emotions.”
d. “Responding to the issue on a purely emotional level is appropriate.”
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Analysis
Answer Location: Emotion, Reason, and the Body
Difficulty Level: Hard
10. Which is an example of the physical effects of emotion?
a. Your heart pounds when unexpectedly seeing your crush in the supermarket.
b. Your muscles become tense when you prepare to shoot a basketball.
c. Your face flushes from the exertion of a run.
d. Your eyes tear up when you walk through a dust cloud.
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Application
Answer Location: Emotion, Reason, and the Body
Difficulty Level: Easy
11. Charles Darwin was a proponent of the ______ theory of emotion.
a. Symbolic Interactionism
b. Social Interaction
c. Biological
d. Social Information Processing
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Knowledge
Answer Location: Explaining Emotion: Biology and Social Interaction
Difficulty Level: Medium
12. An advocate of the Biological Theory of emotion is likely to believe that smiling when happy reflects ______.
a. the physical effect of emotions on the human body
b. an attempt to manufacture emotions
c. social conditioning through others’ reactions
d. an important, ancient human behavior
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Analysis
Answer Location: The Biological Theory of Emotion
Difficulty Level: Hard
13. “I can’t help how I feel. My thoughts are totally separate from my emotions,” says Nassim. Nassim’s statements reflect the ______ of emotion.
a. Biological Theory
b. Social Interaction Theory
c. classical theory
d. process theory
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Analysis
Answer Location: The Biological Theory of Emotion
Difficulty Level: Medium
14. Darwin placed importance on ______ emotional expressions.
a. manufactured
b. observable
c. repressed
d. similar
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Analysis
Answer Location: The Biological Theory of Emotion
Difficulty Level: Medium
15. Darwin argued that ______ are remnants of prehistoric behaviors that served important functions.
a. anxieties
b. reactions
c. emotions
d. gestures
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Analysis
Answer Location: The Biological Theory of Emotion
Difficulty Level: Medium
16. An advocate of the Biological Theory of emotion is most likely to say which of these things?
a. “Fear needs to be ignored if we are to think rationally about anything.”
b. “Expressions of fear are affected by others’ reactions to them.”
c. “Expressions of fear reflect the body’s ancient fight-or-flight response.”
d. “Fear is an important emotion in analyzing a situation.”
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Analysis
Answer Location: The Biological Theory of Emotion
Difficulty Level: Hard
17. What role does biology play in the Social Interaction Theory of emotion?
a. It is an essential part of the theory.
b. It is completely ignored in favor of social experiences.
c. It is seen as irrational but inevitable.
d. It is acknowledged but not all-important.
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Comprehension
Answer Location: The Social Interaction Theory of Emotion
Difficulty Level: Medium
18. The ______ of emotion focuses on how the reactions of others to our gestures help us define what we are feeling.
a. Biological Theory
b. Social Interaction Theory
c. labor theory
d. classical theory
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Analysis
Answer Location: The Social Interaction Theory of Emotion
Difficulty Level: Medium
19. The Social Interaction Theory focuses on ______ for interpreting emotions.
a. social and cultural context
b. biological and evolutionary universals
c. gender- and age-based differences
d. real and manufactured emotion labor
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Comprehension
Answer Location: The Social Interaction Theory of Emotion
Difficulty Level: Medium
20. An advocate of the Social Interaction Theory is most likely to say which of these things?
a. “Fear needs to be ignored if we are to think rationally about anything.”
b. “Expressions of fear are affected by others’ reactions to them.”
c. “Expressions of fear reflect the body’s ancient fight-or-flight response.”
d. “Fear is an important emotion in analyzing a situation.”
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Analysis
Answer Location: The Social Interaction Theory of Emotion
Difficulty Level: Hard
21. “Man, Luke is really mad about the changes to the curriculum! I wasn’t angry about them until I talked to him,” says Alice. This describes ______.
a. meta-emotion
b. emotional contagion
c. manufactured emotion
d. emotional afterglow
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Analysis
Answer Location: Emotion and Communication
Difficulty Level: Medium
22. “After taking a communication class, I realized I am really vulnerable to emotional contagion,” says Roland. Roland most likely means ______.
a. his emotions often affect his body physically
b. he finds it easy to agree with emotional reasoning
c. he cannot focus when others are emotional
d. he is easily influenced by others’ emotions
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Application
Answer Location: Emotion and Communication
Difficulty Level: Medium
23. Dominique was relieved to hear that Fred was coming to her stand-up show. “Fred laughs at everything, so he’ll probably make the rest of the audience laugh, too,” she thinks. Dominique’s thought process indicates she is expecting ______.
a. emotional effects
b. emotional afterglow
c. emotional contagion
d. emotional communication
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Analysis
Answer Location: Emotion and Communication
Difficulty Level: Medium
24. “Spending time with Carey is the best. I always feel so positive after we part ways,” says Killian. Killian is experiencing ______.
a. meta-emotion
b. emotional afterglow
c. emotion labor
d. emotional contagion
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Analysis
Answer Location: Emotion and Communication
Difficulty Level: Hard
25. Which is an example of an emotional experience?
a. crying while expressing disappointment
b. nervousness that leads to stuttering
c. describing a happy memory
d. excitement about an upcoming date
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Application
Answer Location: Emotion and Communication
Difficulty Level: Hard
26. Which is an example of an emotional effect?
a. crying while expressing disappointment
b. nervousness that leads to stuttering
c. describing a happy memory
d. excitement about an upcoming date
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Application
Answer Location: Emotion and Communication
Difficulty Level: Hard
27. Which is an example of communicating emotionally?
a. crying while expressing sadness
b. nervousness that leads to stuttering
c. describing a happy memory
d. excitement about an upcoming date
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Application
Answer Location: Emotion and Communication
Difficulty Level: Hard
28. Which is an example of emotional communication?
a. crying while expressing sadness
b. nervousness that leads to stuttering
c. describing a happy memory
d. excitement about an upcoming date
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Application
Answer Location: Emotion and Communication
Difficulty Level: Hard
29. Emotional communication and communicating emotionally are the components of ______.
a. emotional contagion
b. emotional effects
c. emotional expression
d. emotional afterglow
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Knowledge
Answer Location: Emotion and Communication
Difficulty Level: Easy
30. Which is an example of an embodied emotion?
a. widened eyes as a result of fear
b. smiling as a result of happiness
c. eyes tearing up as a result of sadness
d. trembling hands as a result of nervousness
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Application
Answer Location: Nonverbal Cues
Difficulty Level: Hard
31. ______ is influenced by meta-emotion, culture, and sex and gender.
a. Emotional expression
b. Emotion labor
c. Emotional effects
d. Emotional contagion
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Knowledge
Answer Location: Influences on Emotional Expression
Difficulty Level: Easy
32. ______ refers to emotion about emotion.
a. Emotion labor
b. Emotional contagion
c. Meta-emotion
d. Emotional effects
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Knowledge
Answer Location: Meta-Emotion
Difficulty Level: Easy
33. “I’m really embarrassed that I’m so afraid of roller coasters,” says Trey. Trey is communicating using ______.
a. meta-emotion
b. emotional effects
c. feeling rules
d. impression management
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Meta-Emotion
Difficulty Level: Medium
34. Which statement accurately reflects culture’s effect on emotional expression?
a. All cultures exhibit similar emotional expressiveness.
b. People from some cultures experience fewer emotions.
c. Emotional expression varies widely across cultures.
d. Emotions are not understood by some cultures.
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Comprehension
Answer Location: Culture
Difficulty Level: Easy
35. Valuing emotional restraint rather than expressiveness is reflective of ______ cultures.
a. individualistic
b. collectivistic
c. older
d. younger
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Knowledge
Answer Location: Culture
Difficulty Level: Easy
36. The ______ view of emotional differences between genders holds that women are more emotionally expressive than men.
a. classical
b. social interactionist
c. biological
d. stereotypical
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Comprehension
Answer Location: Emotion and Sex-Role Stereotypes
Difficulty Level: Easy
37. Isaiah struggles to hold back tears while he informs his baseball team that he’s retiring. Isaiah’s display of emotion is ______.
a. an emotional contagion that will cause his teammates to cry
b. a potentially “incorrect” way for a male to display emotion
c. a reflection of the Biological Theory of emotion
d. a confirmation of the stereotype of men’s emotional expressiveness
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Emotion and Sex-Role Stereotypes
Difficulty Level: Hard
38. Which is a well-documented feature of women’s emotional expressiveness?
a. crying in “correct” ways
b. expressing pride and anger more than happiness and sadness
c. lower accuracy in interpreting nonverbal emotional cues
d. smiling more in social situations
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Knowledge
Answer Location: Emotional Expression and Sex
Difficulty Level: Medium
39. Christopher tears up when he describes the first time he held his baby granddaughter. Christopher is reflecting the concept that ______.
a. there are few “correct” ways for men to cry
b. emotional expression is affected by meta-emotion
c. emotional gestures represent ancient human behaviors
d. gender stereotypes exert less influence on emotional expression with age
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Emotional Expression and Sex
Difficulty Level: Hard
40. Mikhail learns that women are associated with greater emotional expressiveness. “But my mom is a doctor who deals with difficult cases all the time, and she’s always stoic at work,” he thinks. Mikhail’s mother is representing the effect of ______ on emotional expression.
a. gender norms
b. social role
c. emotional intensity
d. emotional contagion
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Emotional Expression and Sex
Difficulty Level: Medium
41. “Victorian-era poetry is so ridiculous. People go on and on about their emotions. Keep it to yourself, for goodness’ sake!” says Elroy. Elroy’s assessment of Victorian poetry is reflective of ______.
a. a focus on meta-emotion
b. male stereotypes of emotional expression
c. changing feeling rules
d. cultural differences in emotional understanding
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Historical Period
Difficulty Level: Medium
42. :), :P, and :D are examples of ______ emoticons.
a. Western
b. Eastern
c. universal
d. outdated
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Knowledge
Answer Location: Electronic Media
Difficulty Level: Medium
43. The Japanese concept “mono no aware” communicates sadness for the impermanence of life but awareness of its beauty. This concept reflects an emotional ______.
a. worldview
b. afterglow
c. blend
d. philosophy
Learning Objective: 7-5: Recognize the way emotional blends are associated with emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Recognizing Blends in Emotional Communication
Difficulty Level: Medium
44. “I can’t help feeling a little bit of glee when I see yet another Wall Street banker indicted for money laundering,” says Gabrielle. Gabrielle is expressing her feelings of ______.
a. hatred
b. forgiveness
c. envy
d. schadenfreude
Learning Objective: 7-5: Recognize the way emotional blends are associated with emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Recognizing Blends in Emotional Communication
Difficulty Level: Easy
45. When we feel sorrow but yet can see some positive aspects to our pain, we are experiencing an emotional ______.
a. expression
b. blend
c. contagion
d. effect
Learning Objective: 7-5: Recognize the way emotional blends are associated with emotional expression
REF: Cognitive Domain: Comprehension
Answer Location: Recognizing Blends in Emotional Communication
Difficulty Level: Easy
46. “We got him all moved into his dorm room, and then we had to say goodbye. We were so proud of him, but we still cried all the way home,” says Oswald. Oswald is expressing an ______.
a. emotional effect
b. emotional contagion
c. emotional afterglow
d. emotional blend
Learning Objective: 7-5: Recognize the way emotional blends are associated with emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Recognizing Blends in Emotional Communication
Difficulty Level: Medium
47. Which is an example of an emotional blend?
a. disgust
b. nostalgia
c. envy
d. contentment
Learning Objective: 7-5: Recognize the way emotional blends are associated with emotional expression
REF: Cognitive Domain: Application
Answer Location: Recognizing Blends in Emotional Communication
Difficulty Level: Easy
48. “My sister is recovering really well since her accident. It makes me so happy to see her walking again, but still so sad that she had to go through so much,” says Olivia. Olivia is expressing ______.
a. an emotional blend
b. empathy
c. schadenfreude
d. dualism
Learning Objective: 7-5: Recognize the way emotional blends are associated with emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Recognizing Blends in Emotional Communication
Difficulty Level: Hard
49. You would expect someone experiencing an emotional blend to ______.
a. want to listen with empathy to others’ feelings
b. have difficulty identifying the causes of their emotions
c. be influenced by someone else’s emotional state
d. progress quickly through several emotions
Learning Objective: 7-5: Recognize the way emotional blends are associated with emotional expression
REF: Cognitive Domain: Application
Answer Location: Recognizing Blends in Emotional Communication
Difficulty Level: Medium
50. Clayton finds emotional expression very uncomfortable and feels unable to communicate his emotional state effectively. Clayton might be high in ______.
a. anxiety
b. emotional intensity
c. alexithymia
d. schadenfreude
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Skill Set for Emotional Communication
Difficulty Level: Medium
51. “I wanted it to work out with Hannah, but her alexithymia got in the way,” says Jin. Based on Jin’s description, you would expect Hannah to ______.
a. experience high degrees of shame associated with her anger
b. be unable to communicate her emotional states
c. easily infect others with her negative emotions
d. use pieces of information to discredit Soo-Jin
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Application
Answer Location: Skill Set for Emotional Communication
Difficulty Level: Medium
52. Whitney has been told that she displays alexithymia. She might reasonably be concerned about which of these?
a. lack of meaningful, high-quality relationships
b. inability to “correctly” express emotion
c. becoming overwhelmed by intense emotions
d. difficulty maintaining her many close friendships
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Application
Answer Location: Skill Set for Emotional Communication
Difficulty Level: Medium
53. Alfie is actively trying to improve his emotional expression abilities, starting with acknowledging his feelings. Which steps should he take first?
a. send I-messages
b. figure out why he is feeling a particular emotion
c. be sure he is stating an emotion rather than a desire
d. teach himself to recognize the emotions he’s feeling
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Skill Set for Emotional Communication
Difficulty Level: Medium
54. Doug is teaching his 3-year-old daughter, Asma, to communicate her feelings. “I feel like I want a snack!” says Asma. Doug realizes he needs to be more specific about how to ______.
a. reframe an emotion
b. state an emotion
c. identify the cause of an emotion
d. own an emotion
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Acknowledging Your Feelings
Difficulty Level: Easy
55. “When I start feeling overwhelmed, I stop, take a deep breath, and ask myself what I’m feeling,” says Fiona. Fiona is attempting to ______.
a. state her emotion
b. identify the cause of her emotions
c. recognize her emotion
d. stand her ground
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Recognize the Emotion You’re Feeling
Difficulty Level: Easy
56. Cody was in a bad mood when he came home from work, and he snapped at his kids when they tried to play with him. He immediately felt terrible and apologized. Next time, he thinks ______ will help him express his emotions more constructively.
a. recognizing his feelings and naming them
b. owning his feelings
c. reframing the situation
d. being an active listener
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Recognize the Emotion You’re Feeling
Difficulty Level: Medium
57. “Is something wrong?” Amy asks. “Yes, but I’m not ready to talk about it. I don’t know how to describe how I’m feeling yet,” says Raye. Raye is engaging in ______.
a. empathizing with Amy
b. identifying the cause of her emotion
c. analyzing the situation
d. owning her feelings
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Analyzing the Situation
Difficulty Level: Hard
58. Xander is trying to work on owning his feelings. You might advise him to ______.
a. name his feelings
b. send I-messages
c. reframe the situation
d. listen empathically
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Application
Answer Location: Owning Your Feelings
Difficulty Level: Easy
59. You might expect someone who is good at owning their feelings to say which of these things?
a. “I really worry when I see you text while driving.”
b. “Now is not an appropriate time to share how I’m feeling.”
c. “I feel like going out tonight.”
d. “You make me so mad when you ignore my calls!”
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Knowledge
Answer Location: Owning Your Feelings
Difficulty Level: Easy
60. “At first I was really mad that Angus ate the last of my macarons, but then I realized it really is a compliment to my baking. Then I didn’t feel so angry!” says Justin. Justin is engaging in ______.
a. reframing
b. empathizing
c. owning his feelings
d. analyzing the situation
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Reframing When Needed
Difficulty Level: Easy
True/False
1. Emotions are often what we remember most about interpersonal encounters.
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Comprehension
Answer Location: Emotion and Communication
Difficulty Level: Medium
2. Our experiences of emotion remain the same over time.
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Comprehension
Answer Location: Defining Emotion
Difficulty Level: Easy
3. Dualism encourages us to think about all people in dichotomous terms.
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Comprehension
Answer Location: Emotion, Reason, and the Body
Difficulty Level: Medium
4. An advocate of the Biological Theory of emotion would expect people to experience emotions similarly across cultures.
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Knowledge
Answer Location: The Biological Theory of Emotion
Difficulty Level: Medium
5. According to the Biological Theory, humans have evolved to experience emotions in modern ways that are unrelated to our primal roots.
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Comprehension
Answer Location: The Biological Theory of Emotion
Difficulty Level: Medium
6. The Social Interaction Theory acknowledges that biology affects emotion and emotional expression.
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Comprehension
Answer Location: The Social Interaction Theory of Emotion
Difficulty Level: Medium
7. The Social Interaction Theory argues that emotions and emotional expressions are culturally moderated.
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Knowledge
Answer Location: The Social Interaction Theory of Emotion
Difficulty Level: Easy
8. When someone else’s negative feelings affect your own, you are experiencing emotional afterglow.
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Comprehension
Answer Location: Emotion and Communication
Difficulty Level: Medium
9. Emotional experience refers to a person’s internal feelings.
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Knowledge
Answer Location: Emotion and Communication
Difficulty Level: Medium
10. Figurative language can help people communicate complicated emotions.
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Comprehension
Answer Location: Metaphors for Emotion
Difficulty Level: Easy
11. Emotions are frequently framed as opponents to the person feeling them.
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Comprehension
Answer Location: Metaphors for Emotion
Difficulty Level: Easy
12. Smiles are always interpreted to mean positive emotion.
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Comprehension
Answer Location: Nonverbal Cues
Difficulty Level: Easy
13. Cultures differ in how much they think and talk about emotion.
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Comprehension
Answer Location: Culture
Difficulty Level: Easy
14. Men are less emotional than women.
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Comprehension
Answer Location: Emotion and Sex-Role Stereotypes
Difficulty Level: Easy
15. Women and men may be equally emotionally expressive but with different emotions.
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Comprehension
Answer Location: Emotion and Sex-Role Stereotypes
Difficulty Level: Medium
16. Bittersweetness is an example of an emotional blend.
Learning Objective: 7-5: Recognize the way emotional blends are associated with emotional expression
REF: Cognitive Domain: Comprehension
Answer Location: Recognizing Blends in Emotional Communication
Difficulty Level: Medium
17. People can overcome hatred without actually forgiving.
Learning Objective: 7-5: Recognize the way emotional blends are associated with emotional expression
REF: Cognitive Domain: Comprehension
Answer Location: Recognizing Blends in Emotional Communication
Difficulty Level: Medium
18. Most people are quite good at recognizing their emotions.
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Comprehension
Answer Location: Recognize the Emotion You're Feeling
Difficulty Level: Medium
19. Deciding an appropriate time to communicate an emotion to someone else is part of analyzing the situation.
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Knowledge
Answer Location: Analyzing the Situation
Difficulty Level: Easy
20. In active listening, you usually allow the other person a full hearing without interruptions.
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Knowledge
Answer Location: Empathizing
Difficulty Level: Easy
Short Answer
1. Give an example from your own life when you experienced emotion as a process.
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Application
Answer Location: Defining Emotion
Difficulty Level: Easy
2. “I understand that one system considers contentment a passive-positive emotion, but that system totally ignores an emotion’s strength,” says Selma. What emotion category system should Selma use instead and how would it classify contentment?
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Analysis
Answer Location: Two Category Systems for Emotion
Difficulty Level: Medium
3. “When we clench our fists in anger, we’re subconsciously reenacting primal human behaviors and readying ourselves for combat,” says Professor Jenkins. To which theory of emotion does the professor subscribe.
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Analysis
Answer Location: The Biological Theory of Emotion
Difficulty Level: Easy
4. Give an example from your own life that supports the Social Interaction Theory of emotion over the Biological Theory.
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Application
Answer Location: The Biological Theory of Emotion
Difficulty Level: Hard
5. Identify the difference between communicating emotionally and emotional communication.
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Analysis
Answer Location: The Social Interaction Theory of Emotion
Difficulty Level: Medium
6. Temperature is one of the most common categories for metaphorically understanding emotion. Provide some examples of the use of temperature as a metaphor for emotions.
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Application
Answer Location: Emotion and Communication
Difficulty Level: Easy
7. When their gondola on the Ferris wheel stops at the very top, Sharif notices that Zack is shaking and that he stutters when he says, “W-wow, we are r-really high up!” What kinds of emotional cues is Zack giving Sharif?
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Analysis
Answer Location: Emotion and Communication
Difficulty Level: Medium
8. Meta-emotion affects how people express their emotions. Provide an example from your own life when your meta-emotion influenced your emotional expression.
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Application
Answer Location: Culture
Difficulty Level: Medium
9. Most of the emotional blends discussed in the text involve emotions of different valence, such as pain and positivity. Provide an example of an emotional blend of emotions of different activity and illustrate how such a blend might manifest.
Learning Objective: 7-5: Recognize the way emotional blends are associated with emotional expression
REF: Cognitive Domain: Application
Answer Location: Recognizing Blends in Emotional Communication
Difficulty Level: Hard
10. People who are quick to anger are often told to take a deep breath and count to 10 before responding to situations that make them mad. Identify the emotional communication skill that is most likely to be used during this quick time-out.
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Establish That You Are Stating an Emotion
Difficulty Level: Medium
Essay
1. One system of categorizing emotions focuses on their valence and activity. For example, excitement might be considered an active-positive emotion. Classify the following emotions according to valence and activity and justify your choices: relief, envy, terror, and joy.
Learning Objective: 7-1: Understand the definition of emotion
REF: Cognitive Domain: Analysis
Answer Location: Defining Emotion
Difficulty Level: Medium
2. When Nadia feels angry, she frowns and her face flushes bright red. Compare and contrast the explanations that the two theories of emotion--Biological and Social Interaction--would give for Nadia’s expressions of anger.
Learning Objective: 7-2: Describe the differences between Biological and Social Interaction theories
REF: Cognitive Domain: Analysis
Answer Location: The Biological Theory of Emotion
Difficulty Level: Hard
3. Typically when people think of emotional contagion, they think of a friend whose mood can influence their own. However, research has also been done on the effects of emotional contagion in the workplace. Analyze the effects a boss’s mood might have in terms of emotional contagion.
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Analysis
Answer Location: Emotion and Communication
Difficulty Level: Medium
4. Linda knows that she gets extremely nervous when she has to give presentations in class. She feels embarrassed when her nervousness shows through. Provide some examples of verbal and nonverbal cues for her to avoid and some suggestions for how to prevent them from showing.
Learning Objective: 7-3: Explain the relationship between emotion and interpersonal communication
REF: Cognitive Domain: Application
Answer Location: Emotion and Communication
Difficulty Level: Medium
5. “A meta-emotion mismatch between partners can create major problems in a relationship,” states Dr. Maeda. Based on what you know of meta-emotion and emotional expression, assess the validity of this assertion.
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Meta-Emotion
Difficulty Level: Hard
6. Some researchers have observed that boys and men police each other’s emotional expression in many areas of life. This policing is evident in phrases like, “Be a man,” or, “Man up.” Analyze the effects of such phrases on male emotional expression.
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Emotion and Sex-Role Stereotypes
Difficulty Level: Hard
7. Your text mentions that people from collectivistic cultures express negative emotions less than do people from individualistic cultures. Research has also investigated different cultures’ preferences for active versus passive emotions. Discuss whether you think active emotions would be preferred in individualistic cultures or collectivistic cultures and explain your reasoning.
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Culture
Difficulty Level: Medium
8. Your text discusses the changing feeling rules governing men’s expressions of romantic love between the Victorian era and the 1960s. Do you believe feeling rules have changed again since then? Illustrate your assertion with examples.
Learning Objective: 7-4: Clarify the influences on emotional expression
REF: Cognitive Domain: Application
Answer Location: Historical Period
Difficulty Level: Hard
9. Your text discusses some named emotional blends, such as strategic embarrassment and schadenfreude. However, people regularly experience unnamed emotional blends that are no less clear. Give an example of an emotional blend that you have experienced.
Learning Objective: 7-5: Recognize the way emotional blends are associated with emotional expression
REF: Cognitive Domain: Application
Answer Location: Recognizing Blends in Emotional Communication
Difficulty Level: Easy
10. Dwayne and Alma are going to couple’s counseling to resolve their emotional communication problems. Dwayne thinks Alma acts emotionally without thinking and is insensitive to his feelings. Alma thinks Dwayne shares his emotions at inappropriate times and blames her for how he’s feeling. Identify the emotional communication skills that Dwayne and Alma each need to improve on.
Learning Objective: 7-6: Employ skills for emotional expression
REF: Cognitive Domain: Analysis
Answer Location: Owning Your Feelings
Difficulty Level: Hard