Ch.9 Communicating Conflict Test Bank Docx

Test Bank

Chapter 9: Communicating Conflict

Multiple Choice

1. Knowing what ______ is will not keep it from happening.

a. history

b. conflict

c. story

d. intentionality

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Comprehension

Answer Location: Defining Conflict

Difficulty Level: Easy

2. When people who have incompatible goals interact and interfere in each other’s ability to achieve those goals, ______ occurs.

a. emotional contagion

b. co-rumination

c. interpersonal conflict

d. interdependence

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Defining Conflict

Difficulty Level: Easy

3. A key part of interpersonal conflict is ______.

a. intentionality

b. independence

c. compatible goals

d. perception

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Defining Conflict

Difficulty Level: Easy

4. The fact that conflicts are developed and maintained through verbal and nonverbal communication means ______ is taking place.

a. interaction

b. perception

c. interdependence

d. reciprocity

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Interaction

Difficulty Level: Easy

5. Regardless of emotional intensity, conflict is not occurring unless ______.

a. it is happening in real time

b. the people must know each other

c. there is interaction between people

d. it requires only one person

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Comprehension

Answer Location: Interaction

Difficulty Level: Medium

6. Individuals must be ______, or interpersonal conflict will not arise.

a. equal

b. interdependent

c. independent

d. present

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Interdependence

Difficulty Level: Medium

7. “It would bother me if my significant other smoked, but I don’t care if my coworkers do. It doesn’t affect me,” says Sierra. Sierra’s lack of conflict with her coworkers reflects the absence of ______ in their relationship.

a. perception

b. interaction

c. incompatible goals

d. interdependence

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Analysis

Answer Location: Interdependence

Difficulty Level: Easy

8. Some people believe that all conflict is just a matter of ______.

a. ignorance

b. miscommunication

c. poor listening

d. choice

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Myth 1: Conflict Is Just Miscommunication

Difficulty Level: Medium

9. “If we just learned how to communicate better, all our problems would go away,” says Blanca. Blanca believes in which myth about conflict?

a. It is always best to talk through conflicts.

b. Conflict is just miscommunication.

c. All conflict can be resolved through good communication.

d. Conflict is caused by a mismatch in meta-emotion.

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Analysis

Answer Location: Myth 2: All Conflict Can Be Resolved Through Good Communication

Difficulty Level: Easy

10. John loves the computer game Minecraft, but his best friend, Steve, tells him he thinks it’s a waste of time. Which type of conflict does their disagreement represent?

a. image

b. value

c. relational

d. content

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Analysis

Answer Location: Content Conflicts

Difficulty Level: Medium

11. Susan and Peter have been together for years and seem to fight about the same things. Their experience reflects the concept that conflict forms ______.

a. patterns

b. waves

c. cycles

d. history

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Comprehension

Answer Location: Communication Patterns and Styles in Conflict

Difficulty Level: Medium

12. When Jared raises his voice at her, Kristi can’t help but raise her voice right back. Pretty soon they’re yelling at each other. Jared and Kristi are exhibiting ______.

a. symmetrical withdrawal

b. symmetrical escalation

c. symmetrical negotiation

d. pursuit–withdrawal

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Analysis

Answer Location: Symmetrical Escalation

Difficulty Level: Medium

13. Middle school friends Richie and Hafez disagreed over the weekend, and now they both feel too awkward to talk to each other. They avoid each other in the hallways and sit far apart at lunch. Richie and Hafez are exhibiting ______.

a. symmetrical negotiation

b. pursuit–withdrawal

c. symmetrical escalation

d. symmetrical withdrawal

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Analysis

Answer Location: Symmetrical Withdrawal

Difficulty Level: Medium

14. “I feel exhausted from fighting. I’m going to go do some work in the office,” says Tom to Sybill. Ten minutes later, Sybill opens the door and continues their previous disagreement. Tom and Sybill are exhibiting ______.

a. symmetrical escalation

b. symmetrical withdrawal

c. withdrawal–pursuit

d. pursuit–withdrawal

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Analysis

Answer Location: Pursuit–Withdrawal and Withdrawal–Pursuit

Difficulty Level: Medium

15. Partners who listen to each other and offer suggestions for dealing with the conflict at hand exhibit ______.

a. symmetrical withdrawal

b. symmetrical negotiation

c. symmetrical escalation

d. withdrawal–pursuit

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Symmetrical Negotiation

Difficulty Level: Medium

16. People cope with conflict through individual ______.

a. styles

b. patterns

c. cycles

d. waves

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Conflict Styles

Difficulty Level: Medium

17. The conflict style that is focused on the self with little concern for the other is called ______.

a. avoiding

b. accommodating

c. competing

d. compromising

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Conflict Styles

Difficulty Level: Medium

18. Mark doesn’t want to rock the boat, so he focuses primarily on Jason’s feelings with little regard for his own. Which conflict style is Mark exhibiting?

a. competing

b. avoiding

c. compromising

d. accommodating

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Analysis

Answer Location: Conflict Styles

Difficulty Level: Hard

19. Which conflict style is primarily nonconfrontational?

a. compromising

b. accommodating

c. avoiding

d. competing

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Conflict Styles

Difficulty Level: Medium

20. “Our fights have gotten so frequent that I think Nick and I need to see a counselor,” says Alfie. Which conflict style is Alfie exhibiting?

a. compromising

b. neglect

c. avoiding

d. third-party

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Analysis

Answer Location: Conflict Styles

Difficulty Level: Easy

21. Children exposed to a lot of family conflict often experience ______ in adulthood.

a. negative psychological consequences

b. avoidance behavior

c. passive-aggressive behavior

d. compromising behavior

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Destructive Aspects of Interpersonal Conflict

Difficulty Level: Easy

22. “My father was verbally abusive all the time when I was a kid, so I barely notice it when someone else is,” says Makenzie. Childhood conflict caused Makenzie to become ______ to verbal aggression as an adult.

a. averse

b. hypersensitive

c. desensitized

d. immune

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Comprehension

Answer Location: Destructive Aspects of Interpersonal Conflict

Difficulty Level: Easy

23. Intentional harm inflicted through repeated unwanted actions directed to someone of lesser power is known as ______.

a. neglect

b. competing

c. bullying

d. violence

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Bullying

Difficulty Level: Easy

24. Derek makes fun of all the girls in his class, shoving them on the playground and pulling their hair. Derek is engaging in ______.

a. cyberbullying

b. bias bullying

c. early violence

d. competing conflicts

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Comprehension

Answer Location: Bullying

Difficulty Level: Medium

25. Yesterday some older kids at school shoved Samir into his locker. Today he is afraid to go to school because he is convinced it will happen again. Even though it only happened once, Samir is still experiencing bullying because ______.

a. he believes it will happen again

b. he received intentional harm

c. he has less power than the other kids

d. he experienced physical abuse

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Analysis

Answer Location: Bullying

Difficulty Level: Hard

26. Whenever Lesley posts on Instagram, she receives cruel, anonymous comments. Lesley is experiencing ______.

a. meta-conflicts

b. early violence

c. bias bullying

d. cyberbullying

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Analysis

Answer Location: Bullying

Difficulty Level: Medium

27. Twelve-year-old Brooke feels humiliated when her boyfriend Alphonse makes fun of her weight in front of his friends. Brooke’s experience best reflects which fact about psychological violence?

a. Violence often begins in the family.

b. Psychological violence often leads to physical violence.

c. Violence in relationships begins early.

d. Violence occurs when conflict becomes extreme.

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Analysis

Answer Location: Violence and Aggression

Difficulty Level: Hard

28. The positive interaction ratio involves ______.

a. saying nothing negative

b. saying more positive things than negative things

c. saying more negative things than positive things

d. saying equal amounts of positive and negative things

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Constructive Aspects of Interpersonal Conflict

Difficulty Level: Easy

29. “Looking back, I can’t remember Kim saying one nice thing about me during any of our disagreements,” says Eliot. Kim is likely exhibiting a ______.

a. competing conflict style

b. neglect conflict style

c. negative interaction ratio

d. positive interaction ratio

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Analysis

Answer Location: Constructive Aspects of Interpersonal Conflict

Difficulty Level: Hard

30. According to psychologist John Gottman, the magic ratio for positive-to-negative ratios in marriage is ______.

a. 3:2

b. 1:1

c. 2:3

d. 5:1

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Constructive Aspects of Interpersonal Conflict

Difficulty Level: Easy

31. According to the explanatory process model, conflict goes through the stages in which order?

a. proximal context, distal context, conflict interaction, distal outcomes, and proximal outcomes

b. distal context, proximal context, conflict interaction, proximal outcomes, and distal outcomes

c. distal context, proximal context, conflict interaction, distal outcomes, and proximal outcomes

d. proximal context, distal context, conflict interaction, proximal outcomes, and distal outcomes

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Knowledge

Answer Location: The Explanatory Process Model

Difficulty Level: Medium

32. The background that frames the specific conflict is called ______.

a. proximal context

b. distal context

c. conflict interaction

d. distal outcomes

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Knowledge

Answer Location: The Explanatory Process Model

Difficulty Level: Easy

33. Which episode of the explanatory process model contains the history between two parties?

a. distal context

b. proximal context

c. distal outcomes

d. conflict interaction

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Knowledge

Answer Location: The Explanatory Process Model

Difficulty Level: Medium

34. Which episode in the explanatory process model refers to the rules, emotions, and beliefs of those engaged in the conflict?

a. distal outcomes

b. conflict interaction

c. distal context

d. proximal context

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Knowledge

Answer Location: The Explanatory Process Model

Difficulty Level: Easy

35. “No screaming or throwing things when we argue,” Zia says to Yasmine. Zia’s rules become part of the ______.

a. distal context

b. conflict interaction

c. proximal context

d. distal outcomes

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Analysis

Answer Location: The Explanatory Process Model

Difficulty Level: Hard

36. “You keep spending money when I thought we wanted to save it,” Karen says to Claude. “We’ve been going out a lot for working lunches,” Claude responds. Karen and Claude’s interaction is an example of ______.

a. conflict interaction

b. distal context

c. distal outcomes

d. proximal context

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Analysis

Answer Location: The Explanatory Process Model

Difficulty Level: Hard

37. When one or both members of a relationship begin to address problematic problems, it forms the ______.

a. distal outcomes

b. conflict interaction

c. proximal context

d. distal context

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Knowledge

Answer Location: The Explanatory Process Model

Difficulty Level: Easy

38. The immediate results after conflict interaction comprise the ______.

a. distal context

b. proximal context

c. proximal outcomes

d. distal outcomes

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Knowledge

Answer Location: The Explanatory Process Model

Difficulty Level: Easy

39. “How about I start following a savings plan?” Claude suggests to Karen after their fight over his spending habits. Claude’s suggestion is a part of the ______.

a. proximal outcomes

b. distal context

c. proximal context

d. conflict interaction

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Analysis

Answer Location: The Explanatory Process Model

Difficulty Level: Hard

40. The feelings that the two people have about their previous conflict become part of the ______.

a. conflict interaction

b. distal outcomes

c. distal context

d. proximal outcomes

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Comprehension

Answer Location: The Explanatory Process Model

Difficulty Level: Medium

41. A teacher’s ability to persuade you to conform to the rules of the classroom is an example of ______.

a. management

b. conflict

c. power

d. intrigue

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Analysis

Answer Location: The Relationship of Conflict to Power

Difficulty Level: Medium

42. Having the ability to control the behavior of another person is known as ______.

a. power

b. management

c. bullying

d. aggression

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Knowledge

Answer Location: The Relationship of Conflict to Power

Difficulty Level: Medium

43. When Anna’s mother tells her she cannot have a particular toy, Anna starts kicking, screaming, and crying in the toy store to get what she wants. Anna is attempting to achieve her goals through ______.

a. indirect application of power

b. direct and virtual use of power

c. hidden use of power

d. direct application of power

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Analysis

Answer Location: Using Power

Difficulty Level: Hard

44. “If you don’t stop hitting your sister, I will have to put you in a time out,” says Kristine. Kristine is attempting to achieve her goals through ______.

a. hidden use of power

b. indirect application of power

c. direct and virtual use of power

d. direct application of power

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Analysis

Answer Location: Using Power

Difficulty Level: Hard

45. Threats and promises express ______.

a. management

b. power

c. conflict

d. aggression

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Comprehension

Answer Location: Using Power

Difficulty Level: Medium

46. Using power without letting it be known that power is being used is called ______.

a. direct application of power

b. hidden use of power

c. direct and virtual use of power

d. indirect application of power

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Knowledge

Answer Location: Using Power

Difficulty Level: Medium

47. Jimmy thanks Chelsea for picking him up at the airport. “It was a long drive out here in all the rain. You owe me one,” says Chelsea. Chelsea’s statement is an example of ______.

a. a relational message

b. direct and virtual use of power

c. hidden use of power

d. the competing conflict style

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Analysis

Answer Location: Using Power

Difficulty Level: Hard

48. When one person defines the relationship two people have with one another, that individual is sending a(n) ______.

a. I-message

b. direct and virtual use of power

c. relational message

d. indirect application of power

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Knowledge

Answer Location: Using Power

Difficulty Level: Medium

49. Hidden power is also known as ______.

a. implicit power

b. unobtrusive power

c. indirect power

d. invisible power

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Knowledge

Answer Location: Using Power

Difficulty Level: Easy

50. When examining the role of sex in power dynamics of couples in the United States, the stereotypical view would say that ______.

a. husbands had more power

b. wives had more power

c. power was equal

d. in-laws had more power

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Knowledge

Answer Location: Using Power

Difficulty Level: Medium

51. Dante, in the heat of the debate, remained relaxed while Chris was in an uproar. He says, “I always love having a healthy discussion with you.” Which effective conflict management skill was Dante exhibiting?

a. presume goodwill and express goodwill

b. lighten up and reframe

c. listen

d. practice cultural sensitivity

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Analysis

Answer Location: Lighten Up and Reframe

Difficulty Level: Medium

52. Changing something that has a negative connotation into a more positive one is referred to as ______.

a. presuming goodwill

b. lightening up

c. reframing

d. listening

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Comprehension

Answer Location: Lighten Up and Reframe

Difficulty Level: Medium

53. “At first I found Elsie’s views on Islam frustrating. Now I see them as a potential source of discussion,” says Malcolm. Malcolm is engaging in ______.

a. listening

b. lightening up

c. expressing goodwill

d. reframing

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Analysis

Answer Location: Lighten Up and Reframe

Difficulty Level: Hard

54. Which would you expect someone who enters conflict presuming and expressing goodwill to say?

a. “I’m sure we both want to resolve this issue constructively.”

b. “We’re seeing this issue negatively, but I think there’s a silver lining.”

c. “What do you think we could do to improve the situation?”

d. “We’re coming at this problem from different cultural backgrounds.”

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Application

Answer Location: Presume Goodwill and Express Goodwill

Difficulty Level: Medium

55. “This argument just reminds me how passionate you are. I really admire that about you,” says Jocelyn. Which effective conflict management skill is Jocelyn exhibiting?

a. presuming goodwill and expressing goodwill

b. lightening up and reframing

c. listening

d. practicing cultural sensitivity

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Analysis

Answer Location: Presume Goodwill and Express Goodwill

Difficulty Level: Medium

56. Which would you expect to hear from someone who focuses on his or her partner by asking questions?

a. “I’m sure we both want to resolve this issue constructively.”

b. “We’re seeing this issue negatively, but I think there’s a silver lining.”

c. “What do you think we could do to improve the situation?”

d. “We’re coming at this problem from different cultural backgrounds.”

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Application

Answer Location: Ask Questions

Difficulty Level: Easy

57. Which conflict management skill is especially effective at identifying areas of further discussion after both people have had a chance to speak?

a. asking questions

b. lightening up and reframing

c. presuming and expressing goodwill

d. practicing cultural sensitivity

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Comprehension

Answer Location: Ask Questions

Difficulty Level: Medium

58. While Pauline was yelling, Nabil simply continued knitting, paying no attention to her. On which effective conflict management skill does Nabil particularly need to improve?

a. presuming goodwill and expressing goodwill

b. lightening up and reframing

c. listening

d. practicing cultural sensitivity

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Analysis

Answer Location: Listen

Difficulty Level: Easy

59. When you tune into your own cultural norms before judging others, you are beginning the practice of ______.

a. reframing

b. expressing goodwill

c. presuming goodwill

d. cultural sensitivity

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Knowledge

Answer Location: Practice Cultural Sensitivity

Difficulty Level: Medium

60. Which would you expect someone who is engaging in cultural sensitivity to say?

a. “I’m sure we both want to resolve this issue constructively.”

b. “We’re seeing this issue negatively, but I think there’s a silver lining.”

c. “What do you think we could do to improve the situation?”

d. “We’re coming at this problem from different backgrounds.”

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Application

Answer Location: Practice Cultural Sensitivity

Difficulty Level: Medium

True/False

1. Value conflicts focus on questions of right and wrong.

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Value Conflicts

Difficulty Level: Easy

2. Conflicts about conducting a conflict are known as meta-conflicts.

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Meta-Conflicts

Difficulty Level: Easy

3. Serial conflicts concern the relationship between two people.

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Serial Conflicts

Difficulty Level: Easy

4. The primary factors that affect conflict interaction are age and occupation.

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Comprehension

Answer Location: Factors Influencing Interpersonal Conflict

Difficulty Level: Medium

5. The pattern of symmetrical escalation can go on forever.

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Comprehension

Answer Location: Symmetrical Escalation

Difficulty Level: Medium

6. A relationship may end as a result of symmetrical withdrawal.

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Comprehension

Answer Location: Symmetrical Withdrawal

Difficulty Level: Medium

7. The pursuit–withdrawal and withdrawal–pursuit patterns are referred to as schismogenesis.

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Pursuit–Withdrawal and Withdrawal–Pursuit

Difficulty Level: Easy

8. Behavior must involve repeated unwanted actions to be defined as bullying.

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Knowledge

Answer Location: Bullying

Difficulty Level: Easy

9. Violence in relationships tends to start in adulthood.

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Comprehension

Answer Location: Violence and Aggression

Difficulty Level: Medium

10. Violence and aggression is only physical.

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Comprehension

Answer Location: Violence and Aggression

Difficulty Level: Medium

11. Incest is a form of family violence.

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Comprehension

Answer Location: Violence and Aggression

Difficulty Level: Medium

12. There are six episodes to the explanatory process model.

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Knowledge

Answer Location: The Explanatory Process Model

Difficulty Level: Easy

13. A relationship’s history involves the areas of disagreements that partners have discussed in the past.

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Knowledge

Answer Location: The Explanatory Process Model

Difficulty Level: Easy

14. Distal outcome can feed into the distal context for the next conflict.

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Comprehension

Answer Location: The Explanatory Process Model

Difficulty Level: Medium

15. Using threats and promises to communicate the potential use of direct power is an example of the hidden use of power.

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Comprehension

Answer Location: Using Power

Difficulty Level: Medium

16. Threats and promises are excellent examples of using direct and virtual use of power.

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Comprehension

Answer Location: Using Power

Difficulty Level: Medium

17. Even though you’d rather become an actor, you major in pre-med because you know your parents would prefer that. This is an example of hidden use of power.

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Comprehension

Answer Location: Using Power

Difficulty Level: Medium

18. Maintaining eye contact and nodding to show that you are listening is part of expressing goodwill.

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Knowledge

Answer Location: Lighten Up and Reframe

Difficulty Level: Easy

19. Listening to the other person is an essential part of managing conflict.

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Comprehension

Answer Location: Listen

Difficulty Level: Medium

20. “Am I only thinking about the way we do things in America?” is a question you may ask yourself when you are practicing cultural sensitivity.

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Comprehension

Answer Location: Practice Cultural Sensitivity

Difficulty Level: Medium

Short Answer

1. For conflict to occur, people must have some degree of interdependence. Give an example from your own life that supports this assertion.

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Application

Answer Location: Interdependence

Difficulty Level: Hard

2. “Syd and I just have different communication styles. That’s why we’re always arguing,” says Stephanie. Identify the common myth about conflict that Stephanie is expressing.

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Analysis

Answer Location: Myths About Conflict and Communication

Difficulty Level: Medium

3. A counselor describes Karl and Yvette’s relationship as high in schismogenesis. Identify the conflict pattern(s) they are likely exhibiting.

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Analysis

Answer Location: Pursuit–Withdrawal and Withdrawal–Pursuit

Difficulty Level: Hard

4. Fayza prefers to find solutions to conflicts with her brother that resolve the problem but are not completely satisfying. Identify the conflict style Fayza is most likely exhibiting.

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Analysis

Answer Location: Conflict Styles

Difficulty Level: Medium

5. Irma is meeting with Principal Peak to discuss a single incident in which her son, Stewart, had his lunch money stolen. “Stewart is afraid to come back to school because he’s sure he will get bullied again,” says Irma. “We can’t consider it bullying if it has only happened once,” says Principal Peak. Explain the error in the principal’s reasoning.

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Analysis

Answer Location: Bullying

Difficulty Level: Medium

6. “I want us to talk about our contributions to paying the bills tonight. No phones, no laptops. We’re just going to sit down and talk calmly and directly about the issue,” says Emma. Identify the stage of the explanatory process model in which Emma is operating.

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Analysis

Answer Location: The Explanatory Process Model

Difficulty Level: Medium

7. Based on your understanding of the explanatory process model, give an example from your own life when the distal outcomes of one conflict fed into the distal context for the next.

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Application

Answer Location: The Explanatory Process Model

Difficulty Level: Medium

8. Petra listens to her father-in-law, Ernest, complain about liberal policies in his state. Petra strongly disagrees with Ernest’s opinions but chooses not to argue with her father-in-law. Identify the method of employing power that Ernest is using.

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Analysis

Answer Location: Using Power

Difficulty Level: Hard

9. Cam begins an argument with Eugene by saying, “You’re just going to attack me once I say how I feel.” Cam has immediately put Eugene on the defensive. Identify the skill that Cam could use to improve his future conflict management abilities.

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Analysis

Answer Location: Presume Goodwill and Express Goodwill

Difficulty Level: Medium

10. John wants to make sure he is practicing cultural sensitivity in any conflicts with his roommate, Radomir. Provide some example questions that John could ask himself to increase his cultural sensitivity.

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Application

Answer Location: Presume Goodwill and Express Goodwill

Difficulty Level: Medium

Essay

1. Charlie and Noelle just met but are quickly becoming friends. Charlie always knew Noelle was a heavy drinker, but initially he was not bothered by it. Now he is becoming increasingly concerned, and he thinks they could be on the road to a fight. Explain the rise of conflict in Charlie and Noelle’s relationship.

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Analysis

Answer Location: Interdependence

Difficulty Level: Hard

2. Many political analysts have discussed the rise in political partisanship in the United States and much of the broader world. Examine this political conflict using your knowledge of the six conflict types: image, content, value, relational, meta-, and serial. Identify which one(s) you think best describe political conflict and explain your choice(s).

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Analysis

Answer Location: Perception

Difficulty Level: Hard

3. “We always need to talk out our problems. That’s the only way they’ll get resolved,” says Rilla. Using your knowledge of conflict myths and types, analyze the validity of Rilla’s statement.

Learning Objective: 9-1: Understand the complexities of conflict

REF: Cognitive Domain: Application

Answer Location: Myth 3: It Is Always Best to Talk Through Conflicts

Difficulty Level: Medium

4. Identify the conflict pattern that you feel you most often exhibit. Provide an example from your own life that illustrates this pattern.

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Application

Answer Location: Communication Patterns and Styles in Conflict

Difficulty Level: Medium

5. Your friend Markie tells you that she often gives into her partner’s desires to reduce strain on the relationship. Identify Markie’s conflict style and explain some potential downsides of using it.

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Analysis

Answer Location: Conflict Styles

Difficulty Level: Hard

6. You are surprised to learn that your friends Liam and Marion have started dating. You know that Liam likes to face conflict head-on, while Marion prefers to retreat and ignore it. Identify and describe the conflict pattern(s) Liam and Marion are most likely to exhibit, and provide a more helpful pattern for them to employ instead.

Learning Objective: 9-2: Detail communication patterns and styles of conflict

REF: Cognitive Domain: Analysis

Answer Location: Pursuit–Withdrawal and Withdrawal–Pursuit

Difficulty Level: Medium

7. Your text mentions interaction ratios in terms of marriage success, but research has also found that the most successful business teams provide to each other more than five pieces of positive feedback for every one piece of criticism. Explain the success of these business teams in terms of what you know about the effects of interaction ratios on conflict.

Learning Objective: 9-3: Identify the destructive and constructive sides of conflict

REF: Cognitive Domain: Analysis

Answer Location: Constructive Aspects of Interpersonal Conflict

Difficulty Level: Hard

8. Think of an example of a conflict from your own life. Illustrate the process of resolving this conflict using all five stages of the explanatory process model.

Learning Objective: 9-4: Describe the explanatory process model of interpersonal conflict

REF: Cognitive Domain: Application

Answer Location: The Explanatory Process Model

Difficulty Level: Hard

9. Incidents of sexual harassment and abuse often go unreported or under-addressed, because they do not fit a stereotypical image of a man applying power directly to force a woman to acquiesce. However, the #MeToo movement, which focused on widespread sexual harassment and abuse of women by powerful men, proved that there are many other ways that power is used in such situations. Identify the way(s) you think such men were using power to achieve their goals and explain your choice(s).

Learning Objective: 9-5: Identify the relationship between power and conflict

REF: Cognitive Domain: Analysis

Answer Location: Using Power

Difficulty Level: Hard

10. Provide an example from your own life in which using an effective conflict management skill improved your conflict outcomes.

Learning Objective: 9-6: Employ skills for communicating during conflict that afford increased satisfaction in interpersonal interactions

REF: Cognitive Domain: Application

Answer Location: Skill Set for Effective Conflict Management

Difficulty Level: Easy