Ch.7 Intelligent (Smart) E-Commerce Full Test Bank

Chapter 7

True/False

1. Intelligent e-commerce can help make e-commerce less threatening to customers.

A. True

B. False

2. The Turing test is used to evaluate the speed of a computer processor.

A. True

B. False

3. Intelligent agents are typically massive computer programs.

A. True

B. False

4. Machine learning is more simplistic than human learning.

A. True

B. False

5. Natural language processing allows computers to communicate more efficiently with each other.

A. True

B. False

Multiple Choice

1. What test is used to determine if a computer exhibits intelligent behavior?

A. Gates test

B. Turing test

C. Jobs test

D. none of these

2. Which of the following is not a capability of AI?

A. learning from experience

B. responding to new situations

C. applying knowledge to manipulate the environment

D. all of these choices

3. Autonomous, relatively small computer programs that observe and act on environments are called:

A. AI

B. Machine learners

C. Roberts

D. Intelligent agents

4. Which of the following is not an example of how robots can be used in EC?

A. product manufacturing

B. warehouse operations

C. customer sales

D. product delivery

5. Chatbots allow computers to understand _____ customer communication

A. structured dialogue

B. unstructured dialogue

C. machine translated language

D. binary code

6. _________ describes a technology that may be used by artificial intelligence to evaluate customer desires and actions before they occur.

A. marketing

B. predictive analysis

C. market research

D. natural language processing

7. Knowledge management systems can be described to have a ____ process.

A. cyclical

B. linear

C. input independent

D. none of these

8. Providing information in a useful format to users in the organization is what step of the knowledge management process?

A. knowledge creation

B. knowledge capture

C. knowledge refinement

D. knowledge dissemination

9. Placing information in context to make it actionable is what part of the knowledge management process?

A. knowledge creation

B. knowledge capture

C. knowledge refinement

D. knowledge dissemination

10. Gathering existing information and storing it is what part of the knowledge management process?

A. knowledge creation

B. knowledge capture

C. knowledge refinement

D. knowledge dissemination

11. What type of system solves problems requiring expertise and provides it to non-experts?

A. knowledge management system

B. expert system

C. e-commerce system

D. management information system

12. Which of the following is not a major capability of expert systems?

A. analyze symptoms

B. identify problems

C. predict results

D. capture input

13. Which of the following products is owned by Amazon?

A. Siri

B. Alexa

C. Watson

D. Alfie

14. Which of the following Amazon products acts as a hands-free intelligent wireless speaker controlled by voice?

A. Alexa

B. Echo

C. Dot

D. Tap

15. Three are drivers of the popularity of mobile games except:

A. The streaming of quality videos is improving.

B. The inclusion of games in social networks, and particularly on Facebook.

C. The ability of vendors to generate money from ads attached to games.

D. Technological decline for downloading complex games.

16. ____ refers to the use of location finding systems such as GPS-enabled devices or similar technologies.

A. Location-based m-commerce (l-commerce)

B. Electronic Commerce

C. WIFI

D. LTE (Long Term Evolution)

17. Location-based m-commerce mainly includes three possible activities except:

A. Location

B. Tracking

C. Managing

D. Timing

18. Which of the following does not describe IBM’s Watson?

A. supercomputer

B. uses natural language processing

C. accessed through the cloud

D. available as an Android app

19. The ability to find the location of a user who is connected to the Web via a mobile device is

A. Global Positioning System

B. Tracking

C. Geolocation

D. Real-time location systems

20. A system that can be used to help make complex financial calculations and recommendations is

A. Robo advisor

B. virtual machine

C. personal robot

D. Amazon Alexa

Essay

1. Describe the Internet of Things (IoT).

2. Why are expert systems used to assist in customer service departments?

3. Describe the ecosystem of Amazons Alexa and integrated products.

4. Discuss the difference between knowledge management systems and expert systems.

5. Describe how smart home appliances and security systems can be integrated with IoT.