Verified Test Bank Chapter 7 Listening And Responding - Model Test Questions | Human Comm Society 6e Alberts by Jess K. Alberts. DOCX document preview.
Test Bank
Chapter 7: Listening and Responding
Multiple Choice
7.1. Experts estimate that college students spend roughly what percent of their total average communication day listening?
a. 10
b. 40
c. 55
d. 75
Chapter: 07
Module: 7.1
Learning Objective: LO 7.1 Identify six reasons why listening is important.
Topic: The Importance of Listening
Difficulty: Easy
Skill: Remember the Facts
7.2. People who are perceived to be good listeners in work settings are more likely to be perceived as having
a. leadership qualities.
b. cultural competence.
c. hands-on experience.
d. intrapersonal skills.
Chapter: 07
Module: 7.1
Learning Objective: LO 7.1 Identify six reasons why listening is important.
Topic: The Importance of Listening
Difficulty: Moderate
Skill: Understand the Concepts
7.3. Good listening has been known to lead to
a. an improved metabolism.
b. lower heart rate.
c. weight loss.
d. digestion.
Chapter: 07
Module: 7.1
Learning Objective: LO 7.1 Identify six reasons why listening is important.
Topic: The Importance of Listening
Difficulty: Easy
Skill: Remember the Facts
7.4. What stage of listening comes between understanding and responding?
a. interpreting
b. directing
c. developing
d. evaluating
Chapter: 07
Module: 7.2
Learning Objective: LO 7.2 Describe the four stages of listening.
Topic: What Is Listening? Four Stages
Difficulty: Easy
Skill: Remember the Facts
7.5. Picking up sound waves is the stage of listening that most people refer to as what?
a. hearing
b. perceiving
c. understanding
d. evaluating
Chapter: 07
Module: 7.2
Learning Objective: LO 7.2 Describe the four stages of listening.
Topic: What Is Listening? Four Stages
Difficulty: Moderate
Skill: Understand the Concepts
7.6. When Jose hears his friend tell him that they “made some good dough” at the race track the other day, he utilizes which of the following to interpret that his friend means money?
a. hearing
b. understanding
c. evaluating
d. responding
Chapter: 07
Module: 7.2
Learning Objective: LO 7.2 Describe the four stages of listening.
Topic: What Is Listening? Four Stages
Difficulty: Moderate
Skill: Apply What You Know
7.7. When Kiera tells her parents that she is failing physics, they feel like Kiera is asking for support, so they hire a tutor for her. Their interpretation of Kiera’s message and reaction to it are what part of the listening process?
a. hearing
b. understanding
c. evaluating
d. responding
Chapter: 07
Module: 7.2
Learning Objective: LO 7.2 Describe the four stages of listening.
Topic: What Is Listening? Four Stages
Difficulty: Moderate
Skill: Apply What You Know
7.8. Listening style refers to
a. the way people respond to noise in conversation.
b. the way people prefer to receive oral information.
c. how people believe others interpret their messages.
d. how people attempt to influence the attitudes of others.
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Easy
Skill: Remember the Facts
7.9. When one wants to do something with the message and therefore focuses more on the substance and the point of the content than on the person delivering it, they are reflecting which listening style?
a. task-oriented
b. critical
c. analytical
d. relational
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Understand the Concepts
7.10. When Jerome and Kylie finished listening to the president’s speech, they immediately began discussing whether the speech was accurate and well organized. Jerome and Kylie have which of the following listening styles?
a. task-oriented
b. critical
c. analytical
d. relational
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Apply What You Know
7.11. Active-empathic listening skills are most often associated with what listening style?
a. task-oriented
b. critical
c. analytical
d. relational
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Understand the Concepts
7.12. Listening between the lines means focusing on what part of a message?
a. the credibility of the speaker
b. societal power dynamics at play
c. nonverbal elements
d. explicit content
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Understand the Concepts
7.13. Individuals tend to
a. ignore the listening style of their audience when speaking.
b. request that others adapt to their listening style.
c. actively work on developing multiple listening styles.
d. adapt their preferred listening style to particular situations.
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Understand the Concepts
7.14. Penelope’s girlfriend is taking forever to explain what she did the night before. Penelope pulls out her phone to check her mail as her girlfriend rambles on so that the time is not completely wasted. Penelope most likely has which of the following listening styles?
a. task-oriented
b. critical
c. analytical
d. relational
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Apply What You Know
7.15. Most behavioral differences between men and women can be attributed to
a. cultural norms.
b. biology.
c. physiology.
d. incomplete research.
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Understand the Concepts
7.16. In general, people in Western countries put a greater emphasis on speaking skills, whereas many Asians emphasize which skills as integral to communication?
a. reading
b. speaking
c. listening
d. writing
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Understand the Concepts
7.17. Antoinette is very focused on studying for her psychology exam when her boyfriend calls and describes in great detail his plans for celebrating his promotion at work. Which listening barrier may impede their conversation?
a. preoccupation
b. defensive listening
c. conflicting objectives
d. emotional listening
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Apply What You Know
7.18. The moment Rodrigo’s professor mentioned that the material covered next was not going to be on the final exam, Rodrigo focused less on the lecture. Which listening barrier may impede this interaction?
a. physiological barrier
b. defensive listening
c. conflicting objectives
d. emotional listening
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Apply What You Know
7.19. Social status is an example of a “filter” established by societal norms and social
a. hierarchy.
b. issues.
c. barriers.
d. scripts.
Chapter: 07
Module: 7.4
Learning Objective: LO 7.4 Understand the role of societal forces (hierarchy, contexts, and community) in listening.
Topic: The Individual, Listening, and Society: Hierarchy, Contexts, and Community
Difficulty: Moderate
Skill: Understand the Concepts
7.20. Someone with a higher-pitched voice may be judged by others to be more outgoing but less conscientious. This is an example of which social filter for listening?
a. social status
b. physical appearance
c. vocal cues
d. intellect
Chapter: 07
Module: 7.4
Learning Objective: LO 7.4 Understand the role of societal forces (hierarchy, contexts, and community) in listening.
Topic: The Individual, Listening, and Society: Hierarchy, Contexts, and Community
Difficulty: Moderate
Skill: Understand the Concepts
7.21. Haru lives in New York, where she wakes up and falls asleep to the blare of trains and cab horns. These “noises” are a part of Haru’s
a. landscape.
b. soundscape.
c. townscape.
d. mindscape.
Chapter: 07
Module: 7.4
Learning Objective: LO 7.4 Understand the role of societal forces (hierarchy, contexts, and community) in listening.
Topic: The Individual, Listening, and Society: Hierarchy, Contexts, and Community
Difficulty: Moderate
Skill: Apply What You Know
7.22. Choosing what you will listen to as well as how you will respond are challenges based on
a. ethics.
b. context.
c. physical barriers.
d. physiological noise.
Chapter: 07
Module: 7.5
Learning Objective: LO 7.5 Describe ethical challenges in listening.
Topic: Ethics and Listening
Difficulty: Easy
Skill: Remember the Facts
7.23. Pierre enjoys listening to a certain host on a radio show driving home from work every evening. By choosing to listen to this host and not to others, Pierre is being what in his listening?
a. perceptive
b. selective
c. constructive
d. sympathetic
Chapter: 07
Module: 7.5
Learning Objective: LO 7.5 Describe ethical challenges in listening.
Topic: Ethics and Listening
Difficulty: Moderate
Skill: Apply What You Know
7.24. Improving your listening skills could include which of the following methods?
a. spending more time listening
b. identifying poor habits
c. knowing your agenda in communication interactions
d. understanding conversational rules
Chapter: 07
Module: 7.6
Learning Objective: LO 7.6 Discuss two ways to improve your own listening behavior.
Topic: Improving Your Listening Skills
Difficulty: Moderate
Skill: Understand the Concepts
7.25. Being a mindful listener requires which of the following elements?
a. the desire to get the whole message
b. maintaining eye contact
c. repeating back what was said
d. memorizing all information given
Chapter: 07
Module: 7.6
Learning Objective: LO 7.6 Discuss two ways to improve your own listening behavior.
Topic: Improving Your Listening Skills
Difficulty: Moderate
Skill: Understand the Concepts
True/False
7.26. Personal relationships are built by better listening, which can lead to fewer misunderstandings.
Chapter: 07
Module: 7.1
Learning Objective: LO 7.1 Identify six reasons why listening is important.
Topic: The Importance of Listening
Difficulty: Easy
Skill: Remember the Facts
7.27. Listening is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.
Chapter: 07
Module: 7.2
Learning Objective: LO 7.2 Describe the four stages of listening.
Topic: What Is Listening? Four Stages
Difficulty: Easy
Skill: Remember the Facts
7.28. Rejecting and rehearsing are effective listening behaviors.
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Easy
Skill: Remember the Facts
7.29. Since children are in the process of developing their communication skills, people need to correct them immediately whenever they “break” conversational rules.
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Understand the Concepts
7.30. Scholars agree that women are generally better listeners than men.
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Understand the Concepts
7.31. People who hold stereotypes about individuals who use walkers or wheelchairs may find it difficult to listen to them.
Chapter: 07
Module: 7.4
Learning Objective: LO 7.4 Understand the role of societal forces (hierarchy, contexts, and community) in listening.
Topic: The Individual, Listening, and Society: Hierarchy, Contexts, and Community
Difficulty: Moderate
Skill: Understand the Concepts
7.32. In professional contexts, listening with empathy is important.
Chapter: 07
Module: 7.4
Learning Objective: LO 7.4 Understand the role of societal forces (hierarchy, contexts, and community) in listening.
Topic: The Individual, Listening, and Society: Hierarchy, Contexts, and Community
Difficulty: Moderate
Skill: Understand the Concepts
7.33. Choosing never to listen to opposing views ensures that we are ethical listeners.
Chapter: 07
Module: 7.5
Learning Objective: LO 7.5 Describe ethical challenges in listening.
Topic: Ethics and Listening
Difficulty: Moderate
Skill: Understand the Concepts
7.34. Poor habits rarely restrict someone’s ability to listen.
Chapter: 07
Module: 7.6
Learning Objective: LO 7.6 Discuss two ways to improve your own listening behavior.
Topic: Improving Your Listening Skills
Difficulty: Easy
Skill: Remember the Facts
7.35. Mindful listening focuses on the payoff of listening instead of the process.
Chapter: 07
Module: 7.6
Learning Objective: LO 7.6 Discuss two ways to improve your own listening behavior.
Topic: Improving Your Listening Skills
Difficulty: Easy
Skill: Remember the Facts
Fill-in-the-Blank
7.36. For college students, _____ is the primary communication activity.
Chapter: 07
Module: 7.1
Learning Objective: LO 7.1 Identify six reasons why listening is important.
Topic: The Importance of Listening
Difficulty: Easy
Skill: Remember the Facts
7.37. By not saying anything when her mother asks about the broken lamp, Marissa is _____ nonverbally to the question.
Chapter: 07
Module: 7.2
Learning Objective: LO 7.2 Describe the four stages of listening.
Topic: What Is Listening? Four Stages
Difficulty: Moderate
Skill: Apply What You Know
7.38. _____ is the stage of listening in which an individual interprets the messages associated with sounds or what the sounds mean.
Chapter: 07
Module: 7.2
Learning Objective: LO 7.2 Describe the four stages of listening.
Topic: What Is Listening? Four Stages
Difficulty: Easy
Skill: Remember the Facts
7.39. Informational listening includes the ability to _____, which is taking someone’s words and saying them a different way.
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Understand the Concepts
7.40. A person with a(n) _____-oriented listening style appreciates efficiency and clarity and may get impatient when they think someone is taking too long to get to the point.
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Easy
Skill: Remember the Facts
7.41. A hearing disability is an example of a(n) _____ listening barrier.
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective
listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Moderate
Skill: Understand the Concepts
7.42. The everyday sounds in our environments are referred to as a(n) _____.
Chapter: 07
Module: 7.4
Learning Objective: LO 7.4 Understand the role of societal forces (hierarchy, contexts, and
community) in listening.
Topic: The Individual, Listening, and Society: Hierarchy, Contexts, and Community
Difficulty: Easy
Skill: Remember the Facts
7.43. Exposing ourselves to narrow listening opportunities, such as discussing news only with like-minded individuals, has the potential to create a(n) _____ chamber.
Chapter: 07
Module: 7.5
Learning Objective: LO 7.5 Describe ethical challenges in listening.
Topic: Ethics and Listening
Difficulty: Moderate
Skill: Understand the Concepts
7.44. Kaseem genuinely hears what his father says and is more interested in the process of listening rather than the payoff, which makes him a(n) _____ listener.
Chapter: 07
Module: 7.6
Learning Objective: LO 7.6 Discuss two ways to improve your own listening behavior.
Topic: Improving Your Listening Skills
Difficulty: Moderate
Skill: Apply What You Know
7.45. Mindful listening requires _____, which is the ability to identify with someone else’s feelings.
Chapter: 07
Module: 7.6
Learning Objective: LO 7.6 Discuss two ways to improve your own listening behavior.
Topic: Improving Your Listening Skills
Difficulty: Easy
Skill: Remember the Facts
Essay
7.46. Describe three reasons why listening is important.
Chapter: 07
Module: 7.1
Learning Objective: LO 7.1 Identify six reasons why listening is important.
Topic: The Importance of Listening
Difficulty: Moderate
Skill: Understand the Concepts
7.47. Compare and contrast the task-oriented listening style and the analytical listening style, and provide an example of each.
Chapter: 07
Module: 7.3
Learning Objective: LO 7.3 Describe the influences on listening and barriers to effective listening.
Topic: Listening and the Individual: Influences and Barriers
Difficulty: Difficult
Skill: Analyze It
7.48. Explain the three “filters” related to social hierarchy that people use when listening and give an example of each.
Chapter: 07
Module: 7.4
Learning Objective: LO 7.4 Understand the role of societal forces (hierarchy, contexts, and community) in listening.
Topic: The Individual, Listening, and Society: Hierarchy, Contexts, and Community
Difficulty: Moderate
Skill: Apply What You Know
7.49. What are two ethical issues involved with listening? Give examples of both.
Chapter: 07
Module: 7.5
Learning Objective: LO 7.5 Describe ethical challenges in listening.
Topic: Ethics and Listening
Difficulty: Moderate
Skill: Apply What You Know
7.50. Describe two ways that you can improve your listening skills and provide an example of each.
Chapter: 07
Module: 7.6
Learning Objective: LO 7.6 Discuss two ways to improve your own listening behavior.
Topic: Improving Your Listening Skills
Difficulty: Moderate
Skill: Understand the Concepts
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Model Test Questions | Human Comm Society 6e Alberts
By Jess K. Alberts