Test Bank Answers Chapter 6 Conversational Interaction

Test Bank

Chapter 6: Conversational Interaction

Multiple Choice

6.1. Compared to bodily cues, facial cues

a. are ignored in mediated conversations.

b. rarely create trust between people.

c. are much easier for people to control.

d. rarely provide valuable information.

Chapter: 06

Module: 6.1

Learning Objective: LO 6.1 Describe how in-person conversations differ from mediated conversations.

Topic: The Importance of Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.2. Olfactics refer to communication functions associated with which sense?

a. touch

b. sight

c. hearing

d. smell

Chapter: 06

Module: 6.1

Learning Objective: LO 6.1 Describe how in-person conversations differ from mediated conversations.

Topic: The Importance of Conversational Interaction

Difficulty: Easy

Skill: Remember the Facts

6.3. Employees who work together in physical environments

a. tend to resent their colleagues who are allowed to work remotely.

b. have been shown to have better performance and higher job satisfaction.

c. are often discouraged from making friends by their employers.

d. are usually less creative than employees who work alone.

Chapter: 06

Module: 6.1

Learning Objective: LO 6.1 Describe how in-person conversations differ from mediated conversations.

Topic: The Importance of Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.4. Conversation is usually

a. written.

b. found online.

c. like a debate.

d. informal.

Chapter: 06

Module: 6.2

Learning Objective: LO 6.2 Define conversational interaction.

Topic: What Is Conversational Interaction?

Difficulty: Easy

Skill: Remember the Facts

6.5. Sarah believes that the viewpoints held by people in her own country are superior to those held by people in other countries. The first thing she should do to correct this viewpoint is to

a. review what she already knows.

b. examine her own biases.

c. share her views with her friends.

d. find evidence confirming her belief.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Apply What You Know

6.6. Xavier is upset that someone cut in front of him in line and immediately assumed that person was rude. However, he thought about the incident and figured the other person didn’t see him standing in line. Xavier is using which technique?

a. collecting new information

b. examining his biases

c. experiencing new viewpoints

d. generating multiple theories

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Apply What You Know

6.7. According to the text, the best way to understand the perspective of another person is to

a. be empathetic

b. talk to their friends.

c. ask them directly.

d. observe their nonverbal behavior.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.8. One technique for conversing effectively is

a. focusing on big-picture ideas rather than details.

b. nonverbally signaling you are paying attention.

c. making sure both sides get equal time to speak.

d. interrupting a speaker to make your point.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.9. Which of the following is often associated with turn-taking in conversations because it can convey respect?

a. eye gaze

b. vocabulary

c. hand gestures

d. clothing

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Easy

Skill: Remember the Facts

6.10. Participant variables refer to the characteristics of the

a. social norms of conversation.

b. setting of a conversation.

c. nonverbal cues in a conversation.

d. people involved in the conversation.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.11. We tend to behave more formally at a wedding than we do at a birthday party. This is a result of what element of contextual awareness?

a. perspective taking

b. social norms

c. participant variables

d. social situation

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Apply What You Know

6.12. Wendi initiated a conversation with Jason by stating, “This presentation we are watching feels really scripted.” This is an example of what strategy for initiating conversations?

a. commenting on the environment

b. offering a social line

c. introducing yourself

d. asking a question

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Apply What You Know

6.13. Which of the following statements about hurtful messages is true?

a. They tend to cause more damage when they are humorous.

b. Unintentional messages tend to be more hurtful than intentional ones.

c. They can be both intentional and unintentional.

d. The damage they cause does not depend on the context.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.14. In the 1970s and 1980s, what idea was introduced concerning consent that was considered radical at the time?

a. “no” means “no”

b. “yes” means “yes”

c. “no” is an example of token resistance

d. “yes” only matters if it is enthusiastic

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Easy

Skill: Remember the Facts

6.15. As noted in the text, studies of undergraduate students have found that they

a. report regularly using consent expression behaviors.

b. believe consent is an ongoing process.

c. assume consent is usually given.

d. have trouble soliciting and conveying consent.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.16. Thomas is a college professor. He talks to his students in a different way than he talks to his dean. This is an example of

a. how gender influences communication.

b. standard American English.

c. social norms.

d. gatekeeping.

Chapter: 06

Module: 6.4

Learning Objective: LO 6.4 Explain the role society plays in conversational interaction.

Topic: The Individual, Conversational Interaction, and Society

Difficulty: Moderate

Skill: Apply What You Know

6.17. One use of gatekeeping is

a. for groups of people to join together.

b. for people in power to preserve their power.

c. to create more equal spaces for people.

d. to challenge social norms in conversation.

Chapter: 06

Module: 6.4

Learning Objective: LO 6.4 Explain the role society plays in conversational interaction.

Topic: The Individual, Conversational Interaction, and Society

Difficulty: Moderate

Skill: Understand the Concepts

6.18. Affiliative conversationalists tend to engage in which of the following behaviors?

a. attempting to influence the behaviors of others

b. relying on status markers to guide them in conversations

c. encouraging others to participate in a conversation

d. focusing conversations primarily on themselves

Chapter: 06

Module: 6.4

Learning Objective: LO 6.4 Explain the role society plays in conversational interaction.

Topic: The Individual, Conversational Interaction, and Society

Difficulty: Moderate

Skill: Understand the Concepts

6.19. Studies show that verbal indicators of socioeconomic status are

a. detectable by the powerless.

b. easy to recognize.

c. more prominent in men than women.

d. easy to ignore.

Chapter: 06

Module: 6.4

Learning Objective: LO 6.4 Explain the role society plays in conversational interaction.

Topic: The Individual, Conversational Interaction, and Society

Difficulty: Moderate

Skill: Understand the Concepts

6.20. Studies have found that socioeconomic status

a. does not influence our desire for social connection.

b. plays little role in determining academic performance.

c. is closely tied to the use of linguistic profiling.

d. can impact how medical providers perceive their patients.

Chapter: 06

Module: 6.4

Learning Objective: LO 6.4 Explain the role society plays in conversational interaction.

Topic: The Individual, Conversational Interaction, and Society

Difficulty: Moderate

Skill: Understand the Concepts

6.21. Americans tend to assume British people who use an upper-class dialect are more intelligent and sophisticated. This is an example of

a. cocultural dialects.

b. positive linguistic profiling.

c. positive socioeconomic status.

d. assertive conversationalists.

Chapter: 06

Module: 6.4

Learning Objective: LO 6.4 Explain the role society plays in conversational interaction.

Topic: The Individual, Conversational Interaction, and Society

Difficulty: Easy

Skill: Remember the Facts

6.22. Conversational manipulation is a form of what?

a. gatekeeping

b. information

c. empathy

d. persuasion

Chapter: 06

Module: 6.5

Learning Objective: LO 6.5 Explain why manipulative conversational strategies are unethical.

Topic: Conversational Ethics

Difficulty: Easy

Skill: Remember the Facts

6.23. Whether it is by omission or commission, the most prevalent tactic used to manipulate others is

a. lying.

b. minimization.

c. evasion.

d. feeling guilt.

Chapter: 06

Module: 6.5

Learning Objective: LO 6.5 Explain why manipulative conversational strategies are unethical.

Topic: Conversational Ethics

Difficulty: Moderate

Skill: Understand the Concepts

6.24. Jana is trying to convince Rick to skip school and hang out with her at the mall instead. “Come on, all the cool kids are doing it,” she says to Rick. Jana is demonstrating

a. feelings of guilt.

b. minimization.

c. the bandwagon effect.

d. evasion.

Chapter: 06

Module: 6.5

Learning Objective: LO 6.5 Explain why manipulative conversational strategies are unethical.

Topic: Conversational Ethics

Difficulty: Moderate

Skill: Apply What You Know

6.25. When offering an apology, a good behavior to display is

a. waiting until the anger subsides before apologizing.

b. apologizing even if you don’t know what you did wrong.

c. accepting the other person’s anger.

d. offering justifications or excuses.

Chapter: 06

Module: 6.6

Learning Objective: LO 6.6 Describe the characteristics of an effective apology.

Topic: Improving Your Conversational Interaction Skills

Difficulty: Moderate

Skill: Understand the Concepts

True/False

6.26. Using interactive media such as FaceTime and Zoom closely resembles communicating in-person.

Chapter: 06

Module: 6.1

Learning Objective: LO 6.1 Describe how in-person conversations differ from mediated conversations.

Topic: The Importance of Conversational Interaction

Difficulty: Easy

Skill: Remember the Facts

6.27. Conversation is a distinct way of sharing information in that it requires that we talk with one another.

Chapter: 06

Module: 6.2

Learning Objective: LO 6.2 Define conversational interaction.

Topic: What Is Conversational Interaction?

Difficulty: Easy

Skill: Remember the Facts

6.28. Skillful communicators respond to both spoken words and nonverbal behaviors in conversations.

Chapter: 06

Module: 6.2

Learning Objective: LO 6.2 Define conversational interaction.

Topic: What Is Conversational Interaction?

Difficulty: Easy

Skill: Remember the Facts

6.29. Conversational turn-taking rules focus on how one person can dominate in a conversation.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Easy

Skill: Remember the Facts

6.30. Speakers can demonstrate conversational awareness by adjusting their vocabulary based on their audience.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.31. It is helpful to learn the specific expectations that individuals and groups hold before you converse with them.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Easy

Skill: Remember the Facts

6.32. Hurtful messages are rare between friends and siblings.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.33. Consent is best thought of a process rather than just an isolated event.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.34. Dialects are often learned from people we have been closest to throughout our lives.

Chapter: 06

Module: 6.4

Learning Objective: LO 6.4 Explain the role society plays in conversational interaction.

Topic: The Individual, Conversational Interaction, and Society

Difficulty: Easy

Skill: Remember the Facts

6.35. All attempts at persuasion are unethical.

Chapter: 06

Module: 6.5

Learning Objective: LO 6.5 Explain why manipulative conversational strategies are unethical.

Topic: Conversational Ethics

Difficulty: Easy

Skill: Remember the Facts

Fill-in-the-Blank

6.36. Unconscious and fleeting facial expressions that convey suppressed emotions and feelings are known as _____ expressions.

Chapter: 06

Module: 6.1

Learning Objective: LO 6.1 Describe how in-person conversations differ from mediated conversations.

Topic: The Importance of Conversational Interaction

Difficulty: Easy

Skill: Remember the Facts

6.37. A ____, or a contest of ideas on a selected topic, is different than a conversation because it is usually adversarial by nature.

Chapter: 06

Module: 6.2

Learning Objective: LO 6.2 Define conversational interaction.

Topic: What Is Conversational Interaction?

Difficulty: Moderate

Skill: Understand the Concepts

6.38. Perspective taking involves understanding the world from another’s point of view, while ___ is the ability to understand and share the feelings of others.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.39. Naïve ______ refers to the tendency to believe that we see the world objectively and that those who disagree with us are biased or uninformed.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Easy

Skill: Remember the Facts

6.40. Strategies for initiating a conversation or giving feedback to a colleague are examples of conversational _____.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.41. Using a phrase such as “I was saying” is a technique used when ____ conversations.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.42. The degree of emphasis with which a speaker makes a claim is known as ____.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Easy

Skill: Remember the Facts

6.43. In the United States, the dialect used by White educated males is referred to as ____ American English.

Chapter: 06

Module: 6.4

Learning Objective: LO 6.4 Explain the role society plays in conversational interaction.

Topic: The Individual, Conversational Interaction, and Society

Difficulty: Easy

Skill: Remember the Facts

6.44. ____ English is an American English dialect spoken predominantly by Mexican American conversationalists.

Chapter: 06

Module: 6.4

Learning Objective: LO 6.4 Explain the role society plays in conversational interaction.

Topic: The Individual, Conversational Interaction, and Society

Difficulty: Easy

Skill: Remember the Facts

6.45. When a speaker denies their behavior or intent and tries to rationalize it, that is a form of ____.

Chapter: 06

Module: 6.5

Learning Objective: LO 6.5 Explain why manipulative conversational strategies are unethical.

Topic: Conversational Ethics

Difficulty: Moderate

Skill: Understand the Concepts

Essay

6.46. Explain why a text message would not be considered as a form of conversation in the eyes of the authors.

Chapter: 06

Module: 6.2

Learning Objective: LO 6.2 Define conversational interaction.

Topic: What Is Conversational Interaction?

Difficulty: Moderate

Skill: Analyze It

6.47. Explain two ways perspective taking is important to conversations.

Chapter: 06

Module: 6.3

Learning Objective: LO 6.3 Explain the fundamental skills necessary for effective in-person conversations.

Topic: The Individual and Conversational Interaction

Difficulty: Moderate

Skill: Understand the Concepts

6.48. Explain some of the reasons why women may feel reluctant to use direct and powerful communication strategies.

Chapter: 06

Module: 6.4

Learning Objective: LO 6.4 Explain the role society plays in conversational interaction.

Topic: The Individual, Conversational Interaction, and Society

Difficulty: Difficult

Skill: Analyze It

6.49. Name and explain three ways in which persuasion and manipulation are different.

Chapter: 06

Module: 6.5

Learning Objective: LO 6.5 Explain why manipulative conversational strategies are unethical.

Topic: Conversational Ethics

Difficulty: Moderate

Skill: Understand the Concepts

6.50. Define and explain three conversational strategies for effectively expressing remorse. Provide an example for each.

Chapter: 06

Module: 6.6

Learning Objective: LO 6.6 Describe the characteristics of an effective apology.

Topic: Improving Your Conversational Interaction Skills

Difficulty: Easy

Skill: Remember the Facts