Test Questions & Answers Ch12 Workplace Communication Human

Chapter 12 Test Bank

Multiple Choice

12.1. Using your text’s definition of organizations, which of the following statements is TRUE?

A) It is one or more people.

B) It includes people working together.

C) It includes people competing against each other.

D) It is not organized.

Chapter: 12

Module: 12.1

Learning Objective: L.O. 12.1 Define organization and identify its major characteristics.

Topic: Organizations

Difficulty: Moderate

Skill: Understand the Concepts

12.2 All of the following are characteristics of an organization EXCEPT

A) rules and regulations.

B) division of labor.

C) systems of rewards.

D) organizational alliances.

Chapter: 12

Module: 12.1

Learning Objective: L.O. 12.1 Define organization and identify its major characteristics.

Topic: Organizations

Difficulty: Moderate

Skill: Understand the Concepts

12.3. In an organization, what characteristic explains how workers are increasingly specialized and are responsible for limited areas within a company?

A) rules and regulations

B) division of labor

C) system of rewards

D) organizational culture

Chapter: 12

Module: 12.1

Learning Objective: L.O. 12.1 Define organization and identify its major characteristics.

Topic: Organizations

Difficulty: Easy

Skill: Remember the Facts

12.4. Sonny learned quickly that he should follow the cultural _____ of his employer when he was reprimanded for talking about getting drunk over the weekend.

A) beliefs

B) rules

C) icons

D) foundations

Chapter: 12

Module: 12.1

Learning Objective: L.O. 12.1 Define organization and identify its major characteristics.

Topic: Organizations

Difficulty: Moderate

Skill: Apply What You Know

12.5. The term _____ refers to the process of sending and receiving verbal and nonverbal messages that convey meaning and that occur within an organizational context.

A) organizational communication

B) cultural rules

C) professional networks

D) behavioral communication

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, information overload, and information isolation and identify the suggestions for effective organizational message competence.

Topic: Organizational Messages

Difficulty: Easy

Skill: Remember the Facts

12.6. When Donna worked on the assembly line, she was regularly asked to report to her supervisor on her daily goal attainment. This is considered ________ communication.

A) rocket

B) upward

C) downward

D) lateral

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, information overload, and information isolation and identify the suggestions for effective organizational message competence.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Apply What You Know

12.7. Prisha sent weekly emails to her employees informing them about issues that affected them within the company. This is a type of _____ communication.

A) rocket

B) upward

C) downward

D) lateral

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, information overload, and information isolation and identify the suggestions for effective organizational message competence.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Apply What You Know

12.8. The doctors at Edward Hospital have regularly scheduled meetings to discuss cases and share information. This is ________ communication.

A) rocket

B) informal

C) grapevine

D) lateral

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, information overload, and information isolation and identify the suggestions for effective organizational message competence.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Apply What You Know

12.9. Mo learned information about the company by speaking with secretaries and clerks in informal settings, such as in the lunchroom, or when passing by her coworkers’ cubicles. This is an example of what kind of message system?

A) grapevine

B) mushroom

C) mixing bowl

D) information chain

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, information overload, and information isolation and identify the suggestions for effective organizational message competence.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Apply What You Know

12.10. There are rumors of downsizing an XYZ Corporation. The employees are anxious and uncertain about what the organization is going to do. Which type of communication are employees of XYZ Corporation most likely to use in this example?

A) formal communication

B) upward communication

C) grapevine

D) downward communication

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Apply What You Know

12.11. All of the following are strategies for dealing with grapevine communication EXCEPT

A) treat grapevine communication as tentative.

B) repeat only information that you know is true.

C) always assume what you say in the grapevine will get repeated.

D) avoid the grapevine at work.

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, information overload, and information isolation and identify the suggestions for effective organizational message competence.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Understand the Concepts

12.12. In the _____ communication network, members may communicate with two members on either side; the network has no leader.

A) triangle

B) circle

C) wheel

D) chain

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Easy

Skill: Remember the Facts

12.13. In the _____ communication network, messages may be sent only to the person next to you, and there are some power differences.

A) triangle

B) circle

C) wheel

D) chain

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Easy

Skill: Factual

12.14. In the sales department at XYZ Corporation, all information must go through the sales manager. Salespeople do not communicate with one another. Which communication network does the sales department illustrate?

A) triangle

B) circle

C) wheel

D) chain

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Apply What You Know

12.15. Not only does Sandy feel overwhelmed by the data stream she deals with at work on her computer and her company-assigned cell phone, but the messages are often complex and ambiguous. She is experiencing

A) information overload.

B) message isolation.

C) technology frustration.

D) maximum information flow.

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Apply What You Know

12.16. Which of the following is a guideline that will help you deal with information overload?

A) Pass along messages quickly without giving them too much thought.

B) Make multiple copies of all messages.

C) Save messages and deal with them later when you have more time.

D) Eliminate sources of unnecessary messages.

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Understand the Concepts

12.17. Juan continues to receive little to no information about his job tasks; he is stationed 150 miles from the main office and rarely hears from his supervisor. He is experiencing

A) information overload.

B) information isolation.

C) homesickness.

D) grapevine communication.

Chapter: 12

Module: 12.2

Learning Objective: L.O.12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Apply What You Know

12.18. Which of the following skills is associated with organizational message competence?

A) Listen briefly and make decisions quickly.

B) Avoid the grapevine.

C) Apologize when you make an error.

D) Contribute to information overload.

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Understand the Concepts

12.19. In cases of _____ harassment, opportunities may be made dependent on the granting of sexual favors.

A) quid pro quo

B) hostile environment

C) negation

D) crisis

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying, and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Easy

Skill: Remember the Facts

12.20. Which of the following is a suggestion in the textbook for dealing with sexual harassment?

A) transfer to another department

B) collect evidence

C) avoid the harasser

D) keep it to yourself

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Moderate

Skill: Understand the Concepts

12.21. Workplace bullying includes all of the following behaviors EXCEPT

A) negative facial expressions.

B) being supervised more closely than others.

C) being excluded from social functions.

D) being required to work overtime.

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying, and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Easy

Skill: Understand the Concepts

12.22. The process of developing contacts to aid in problem solving and information collecting is known as

A) mentoring.

B) networking.

C) value congruence.

D) organizational competence.

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying, and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Easy

Skill: Remember the Facts

12.23. Which of the following is a principle for effective networking?

A) Start with people you’ve wanted to meet.

B) Maintain the power advantage in the relationship.

C) Wait for contacts to come to you.

D) Create folders, files, and directories.

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Moderate

Skill: Understand the Concepts

12.24. Which of the following relationship competence skills for the workplace is recommended by the text?

A) Watch for and report office romances.

B) Self-disclose openly.

C) Watch out for ethnocentrism on your part.

D) Avoid the display of value congruence.

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Moderate

Skill: Understand the Concepts

12.25. Bob always talks about the company’s values and expresses his support for the organization. He is engaging in

A) self-satisfaction.

B) positioning.

C) value congruence.

D) the grapevine.

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Moderate

Skill: Apply What You Know

True/False

12.26. Organizations do not typically have an influence on public policy.

Chapter: 12

Module: 12.1

Learning Objective: L.O. 12.1 Define organization and identify its major characteristics.

Topic: Organizations

Difficulty: Easy

Skill: Remember the Facts

12.27. An organization is composed of people in the same physical area within visual contact of each other.

Chapter: 12

Module: 12.1

Learning Objective: L.O. 12.1 Define organization and identify its major characteristics.

Topic: Organizations

Difficulty: Easy

Skill: Remember the Facts

12.28. People in an organization are by definition working on compatible goals.

Chapter: 12

Module: 12.1

Learning Objective: L.O. 12.1 Define organization and identify its major characteristics.

Topic: Organizations

Difficulty: Easy

Skill: Remember the Facts

12.29. Company policies regarding vacation leave and health benefits are examples of rules and regulations.

Chapter: 12

Module: 12.1

Learning Objective: L.O. 12.1 Define organization and identify its major characteristics.

Topic: Organizations

Difficulty: Easy

Skill: Remember the Facts

12.30. When you perform a job well and are rewarded with bonuses, pay raises, a corner office, a better parking space, or a promotion, this is an example of the system of rewards and consequences.

Chapter: 12

Module: 12.1

Learning Objective: L.O. 12.1 Define organization and identify its major characteristics.

Topic: Organizations

Difficulty: Moderate

Skill: Understand the Concepts

12.31. A faculty member reporting to the dean is an example of upward communication.

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Easy

Skill: Remember the Facts

12.32. “Technostress” is a new term that denotes anxiety and stress when dealing with grapevine communication.

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Easy

Skill: Remember the Facts

12.33. Fred attends monthly luncheons with other human resource managers to share information about issues related to the field and to find out what companies are hiring. This is an example of mentoring.

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Moderate

Skill: Apply What You Know

12.34. A survey mentioned in the text found that most people felt that office romances created problems.

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying, and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Easy

Skill: Remember the Facts

12.35. Mary was the only female employee in her office, and the men constantly talked about women in ways that made her uncomfortable. This is an example of hostile environment harassment.

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying, and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Moderate

Skill: Apply What You Know

Essay

12.36. Describe an organization. Use an example of an organization to which you belong or have belonged to illustrate the four characteristics of an organization.

Chapter: 12

Module: 12.1

Learning Objective: L.O. 12.1 Define organization and identify its major characteristics.

Topic: Organizations

Difficulty: Difficult

Skill: Apply What You Know

12.37. What is grapevine communication? Describe strategies to deal with grapevine communication. In what ways do you think the grapevine is useful and in what ways is it harmful to members of an organization?

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Moderate

Skill: Understand the Concepts

12.38. Discuss communication networks and identify the five types. Illustrate an example of one type using a diagram.

Chapter: 12

Module: 12.2

Learning Objective: L.O. 12.2 Define formal communication, grapevine communication, and information isolation; apply the suggestions for organizational message competence to your own workplace messages.

Topic: Organizational Messages

Difficulty: Difficult

Skill: Analyze It

12.39. Explain the two forms of sexual harassment and the impact they can have on a workplace.

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Difficult

Skill: Understand the Concepts

12.40. Explain organizational relationship competence and describe at least five skills necessary to accomplish this competence.

Chapter: 12

Module: 12.3

Learning Objective: L.O. 12.3 Explain the nature of mentoring, networking, work-place romance, bullying and sexual harassment and identify some suggestions for organizational relationship competence.

Topic: Organizational Relationships

Difficulty: Difficult

Skill: Analyze It