Chapter 10 Small Group Communication Test Bank Answers

Chapter 10 Test Bank

Multiple Choice

10.1. Which of these is a characteristic of small groups?

A) Individuality is primary.

B) Members have diverse purposes.

C) They consist of up to 20 members.

D) They have organizing rules.

Chapter: 10

Module: 10.1

Learning Objective: L.O. 10.1 Define small group, team, and virtual group or team and explain the advantages and disadvantages of groups and the nature of small group apprehension.

Topic: Preliminaries to Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.2. _______ includes all of the characteristics of a small group, but is also constructed for a specific task, has clearly defined roles, and is content focused.

A) A team

B) A brainstorming session

C) An encounter group

D) A dyad

Chapter: 10

Module: 10.1

Learning Objective: L.O. 10.1 Define small group, team, and virtual group or team and explain the advantages and disadvantages of groups and the nature of small group apprehension.

Topic: Preliminaries to Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.3. Groups that meet through computer-mediated communication are referred to as _____ groups and teams.

A) content-focused

B) electronic

C) relational

D) virtual

Chapter: 10

Module: 10.1

Learning Objective: L.O. 10.1 Define small group, team, and virtual group or team and explain the advantages and disadvantages of groups and the nature of small group apprehension.

Topic: Preliminaries to Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.4. In the _____ stage of small group development, members make some attempt to identify what needs to be done.

A) opening

B) feedforward

C) business

D) closing

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Easy

Skill: Remember the Facts

10.5. Nadia’s group has already accomplished a lot, so they take a meeting to discuss what has been done and what still needs to be done. This group is in the _____ stage of small group development.

A) feedforward

B) closing

C) business

D) feedback

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Moderate

Skill: Apply What You Know

10.6. In the _____ format, group members arrange themselves in a circular or semicircular pattern and discuss the problem without any set pattern of who speaks when.

A) round table

B) panel

C) symposium

D) symposium-forum

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Easy

Skill: Remember the Facts

10.7. Three pediatricians are speaking at a medical conference on the risks and benefits of vaccinations for children under the age of two. They speak in no particular order, answering questions from the audience as they come up. This is an example of the _______ format.

A) round table

B) panel

C) symposium

D) symposium-forum

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Moderate

Skill: Apply What You Know

10.8. Group _____ are rules or standards of behavior identifying which behaviors are considered appropriate or inappropriate.

A) norms

B) roles

C) values

D) beliefs

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Easy

Skill: Remember the Facts

10.9. _____ identify what each person in an organization is expected to do.

A) Norms

B) Role expectations

C) Values

D) Stages

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Easy

Skill: Remember the Facts

10.10. Kenji and his friends feel strongly about preventing global warming, so they meet monthly to share ideas of ways in which they can have an impact on campus. One of them keeps a record of their meetings, another person recruits new members, and a third person finds relevant speakers. The members of the group depend on one another to have productive meetings. This group demonstrates

A) collusion.

B) conflict.

C) cohesiveness.

D) consolidation.

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Moderate

Skill: Apply What You Know

10.11. You have _____ power over another when this person believes you have a right by virtue of your position to influence or control his or her behavior.

A) legitimate

B) referent

C) reward

D) expert

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Easy

Skill: Remember the Facts

10.12. Cecilia was not sure she wanted to join a sorority, but she went through recruitment for the experience. What she didn’t expect was to meet Rhonda, another freshman who felt the same and who became a role model for her. Rhonda was well-liked and several sororities wanted to pledge her. When she pledged Kappa, Cecilia did also. What kind of power did Rhonda have over Cecilia?

A) information

B) referent

C) reward

D) expert

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Moderate

Skill: Apply What You Know

10.13. Jack was determined to get Miranda to like him, so he gave her gifts and took her to nice places. Eventually Miranda became more and more attracted to Jack. What type of power did Jack have over Miranda?

A) coercive

B) referent

C) reward

D) information

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Moderate

Skill: Apply What You Know

10.14. Most professors have _____ power because they have considerable knowledge in their subject area.

A) legitimate

B) referent

C) reward

D) expert

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Easy

Skill: Remember the Facts

10.15 Which of the following is a rule of brainstorming during the initial stage?

A) Focus on quality, not quantity.

B) Only evaluate ideas nonverbally.

C) Keep the ideas simple so they can be elaborated on.

D) Combinations and extensions of ideas are encouraged.

Chapter: 10

Module: 10.3

Learning Objective: L.O. 10.3 Define brainstorming and its four rules and the nature of focus groups.

Topic: Brainstorming and Focus Groups

Difficulty: Moderate

Skill: Understand the Concepts

10.16. Brainstorming occurs in two phases: the brainstorming period itself and the ________ period.

A) evaluation

B) expansion

C) cooperative

D) creative

Chapter: 10

Module: 10.3

Learning Objective: L.O. 10.3 Define brainstorming and its four rules and the nature of focus groups.

Topic: Brainstorming and Focus Groups

Difficulty: Easy

Skill: Remember the Facts

10.17. In _____ group, the aim is to discover what people think about an issue or product.

A) a problem-solving

B) a nominal

C) an educational

D) a focus

Chapter: 10

Module: 10.3

Learning Objective: L.O. 10.3 Define brainstorming and its four rules and the nature of focus groups.

Topic: Brainstorming and Focus Groups

Difficulty: Easy

Skill: Remember the Facts

10.18. All of the following are steps in the problem-solving sequence EXCEPT

A) define and analyze the problem.

B) identify possible solutions.

C) establish criteria for evaluating solutions.

D) test the solutions under hypothetical circumstances.

Chapter: 10

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Easy

Skill: Remember the Facts

10.19. When defining a problem, you should focus on duration of the problem, causes, and

A) effects.

B) costs.

C) capabilities.

D) solutions.

Chapter: 10

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Easy

Skill: Remember the Facts

10.20. The management team had come up with a solution to their problem. In evaluating it, they decided it was important that the solution not cost the company extra money and that it could be implemented immediately using the current staff. What type of criteria was the group using to evaluate the solution?

A) value

B) practical

C) consensus

D) benefit

Chapter: 10

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Moderate

Skill: Apply What You Know

10.21. When trying to reach an important decision, Carrie’s group took a vote with the most votes winning. They made a decision by

A) authority.

B) majority rule.

C) consensus.

D) plurality.

Chapter: 10

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Easy

Skill: Understand the Concepts

10.22. Decision by _____ occurs when all group members agree that they can live with the chosen solution.

A) authority

B) majority rule

C) consensus

D) cooperation

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Easy

Skill: Remember the Facts

10.23. Fern wants to work with a group of experts to find the best solution for a quality assurance problem with her company’s new product. However, the experts she wants to work with are all geographically distant from one another. In this circumstance, Fern should employ the

A) nominal group technique.

B) quality circle method.

C) Delphi Method.

D) decision by consensus technique.

Chapter: 10

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Moderate

Skill: Apply What You Know

10.24. The _____ group technique is a method of problem solving that uses limited discussion and confidential voting to obtain a group decision.

A) Delphi

B) nominal

C) Kaizen

D) Shibumi

Chapter: 10

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Easy

Skill: Remember the Facts

10.25. Using the _____, a group problem-solving technique, the basic idea is that people who work on similar tasks will be better able to improve their departments or jobs by pooling their insights and working through problems they share.

A) Delphi method

B) quality circle

C) nominal group technique

D) Kaizen method

Chapter: 10

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Easy

Skill: Remember the Facts

True/False

10.26. A team rarely possesses all of the characteristics of the small group.

Chapter: 10

Module: 10.1

Learning Objective: L.O. 10.1 Define small group, team, and virtual group or team and explain the advantages and disadvantages of groups and the nature of small group apprehension.

Topic: Preliminaries to Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.27. One disadvantage of groups is the potential of perspective overload.

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Easy

Skill: Remember the Facts

10.28. In the symposium format, each member delivers a prepared presentation much like a public speech.

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Easy

Skill: Remember the Facts

10.29. Group members operating within a high-context culture function BEST when using direct and explicit communication.

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Easy

Skill: Remember the Facts

10.30. You have expert power over another when you have the ability to remove rewards or to administer punishments.

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Easy

Skill: Remember the Facts

10.31 Parul came to the meeting armed with facts and statistics to back up her position. The group members listened to her and voted in favor of her proposal. Parul used coercive power.

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Moderate

Skill: Apply What You Know

10.32. In brainstorming, it is useful to strive for the highest quality of ideas.

Chapter: 10

Module: 10.3

Learning Objective: L.O. 10.3 Define brainstorming and its four rules and the nature of focus groups.

Topic: Brainstorming and Focus Groups

Difficulty: Easy

Skill: Remember the Facts

10.33. Before any solutions are proposed, it is best to decide how to evaluate the proposed solutions.

Chapter: 10

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Moderate

Skill: Understand the Concepts

10.34. Decision by consensus means unanimous agreement.

Chapter: 10

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Easy

Skill: Remember the Facts

10.35. The Delphi method involves a group of workers whose task it is to investigate and make recommendations for improving the quality of some organizational function.

Chapter: 10

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Easy

Skill: Remember the Facts

Essay

10.36. Discuss the stages in which small groups develop. Provide an example to illustrate each of the stages.

(4) feedback, and (5) closing. Examples will vary.

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Difficult

Skill: Apply What You Know

10.37. Define group norms and role expectations as they relate to building small group culture, including implicit and explicit rules. Where do you think these rules come from? In what ways are they useful or harmful to group processes?

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Difficult

Skill: Analyze It

10.38. Discuss situations in which you have displayed at least three of the six types of power. Be sure to define the types of power in your response.

Chapter: 10

Module: 10.2

Learning Objective: L.O. 10.2 Explain the stages small groups normally go through, the popular formats, and the role of culture and power.

Topic: Small Group Stages, Formats, Culture, and Power

Difficulty: Difficult

Skill: Apply What You Know

10.39. Explain the four rules that relate to the initial idea-generating stage of brainstorming. Why is each rule necessary for a successful brainstorming session?

Chapter: 10

Module: 10.3

Learning Objective: L.O. 10.3 Define brainstorming and its four rules and the nature of focus groups.

Topic: Brainstorming and Focus Groups

Difficulty: Difficult

Skill: Understand the Concepts

10.40. Describe the six steps in the problem-solving sequence.

Chapter: 10

Module: 10.4

Learning Objective: L.O. 10.4 Explain the steps involved in the problem-solving sequence and define the nominal group, the Delphi method, and quality circles.

Topic: Problem-Solving Groups

Difficulty: Difficult

Skill: Understand the Concepts