Exam Questions + Ch13 + Interpersonal, Group, And Workplace

Chapter 13 Test Bank

Multiple Choice

13.1. Interpersonal conflict occurs in all of the following situations EXCEPT

A) when people are interdependent.

B) when people perceive their goals to be incompatible.

C) when people perceive each other as interfering with the attainment of their own goals.

D) when people have a long history of working together.

Chapter: 13

Module: 13.1

Learning Objective: L.O. 13.1 Define interpersonal conflict and its various types.

Topic: Interpersonal, Group, and Workplace Conflict

Difficulty: Moderate

Skill: Understand the Concepts

13.2. One implication of interdependence is ________, and it occurs in every interpersonal relationship.

A) competition

B) conflict

C) overload

D) challenge

Chapter: 13

Module: 13.1

Learning Objective: L.O. 13.1 Define interpersonal conflict and its various types.

Topic: Interpersonal, Group, and Workplace Conflict

Difficulty: Easy

Skill: Remember the Facts

13.3. Which form of online conflict, especially common in newsgroups, involves sending messages that personally attack another user?

A) spamming

B) flaming

C) junking

D) repeating

Chapter: 13

Module: 13.1

Learning Objective: L.O. 13.1 Define interpersonal conflict and its various types.

Topic: Interpersonal, Group, and Workplace Conflict

Difficulty: Easy

Skill: Remember the Facts

13.4. _____ conflicts can occur when one member dominates the group, when several members battle for control, or when some members refuse to participate.

A) Procedural

B) People

C) Online

D) Content

Chapter: 13

Module: 13.1

Learning Objective: L.O. 13.1 Define interpersonal conflict and its various types.

Topic: Interpersonal, Group, and Workplace Conflict

Difficulty: Easy

Skill: Remember the Facts

13.5. What type of conflict involves disagreements over who is in charge of the group?

A) procedural

B) people

C) relationship

D) content

Chapter: 13

Module: 13.1

Learning Objective: L.O. 13.1 Define interpersonal conflict and its various types.

Topic: Interpersonal, Group, and Workplace Conflict

Difficulty: Easy

Skill: Remember the Facts

13.6. What type of conflict centers on objects, events, and persons in the world that are usually, but not always, external to the parties involved in the conflict?

A) content

B) relationship

C) online

D) procedural

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Easy

Skill: Remember the Facts

13.7. Which of the following represents a negative aspect of conflict?

A) Conflict forces us to examine a problem and work toward a conclusion.

B) Conflict communicates commitment and a desire to preserve the relationship.

C) Conflict may lead us to close off from the other person.

D) Conflict prevents hostilities and resentments from festering.

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Moderate

Skill: Understand the Concepts

13.8. The _____ context of conflict concerns, for example, whether you deal with the conflict in public or in private.

A) physical

B) socio-psychological

C) temporal

D) cultural

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Easy

Skill: Remember the Facts

13.9. The _____ context of conflict may deal with whether the conflict took place after a hard day of work or after an enjoyable dinner.

A) physical

B) socio-psychological

C) temporal

D) cultural

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Easy

Skill: Remember the Facts

13.10. If the atmosphere is one of equality, a conflict is likely to progress very differently

than it would in an atmosphere of inequality. This demonstrates the importance of the _____ context of conflict.

A) physical

B) socio-psychological

C) temporal

D) cultural

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Moderate

Skill: Understand the Concepts

13.11. Jeannette hated to give up in an argument until she felt she had won. This is the _______ conflict style.

A) avoiding

B) competing

C) accommodating

D) manipulating

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Moderate

Skill: Apply What You Know

13.12. Jesse sees conflicts as a way to show her love by sacrificing her own needs for those of her partner. Which conflict style does Jesse use?

A) compromising

B) competing

C) accommodating

D) collaborating

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Moderate

Skill: Apply What You Know

13.13. In the _____ conflict style, you seek a solution that will meet both parties’ needs, described as “I win, you win.”

A) compromising

B) competing

C) accommodating

D) collaborating

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Easy

Skill: Remember the Facts

13.14. Which of the following factors should you consider before, rather than after, a conflict?

A) whether or not you need extra space when upset

B) whether or not people need a cooling-off period

C) the fight strategies that aggravated the situation

D) the beliefs you hold that might need to be reexamined

Chapter: 13

Module: 13.3

Learning Objective: L.O. 13.3 Identify the suggestions for managing conflict.

Topic: Preliminaries to Conflict Management

Difficulty: Moderate

Skill: Understand the Concepts

13.15. Once a conflict is negotiated, you should

A) forget the conflict, since it’s over.

B) blame yourself if you were the cause of the conflict.

C) demonstrate your positive feelings.

D) be happy that another conflict is not likely to follow.

Chapter: 13

Module: 13.3

Learning Objective: L.O. 13.3 Identify the suggestions for managing conflict.

Topic: Preliminaries to Conflict Management

Difficulty: Moderate

Skill: Understand the Concepts

13.16. All of the following influence your choice of conflict strategies, EXCEPT your

A) emotional state.

B) family history.

C) gender.

D) communication competence.

Chapter: 13

Module: 13.3

Learning Objective: L.O. 13.3 Identify the suggestions for managing conflict.

Topic: Preliminaries to Conflict Management

Difficulty: Moderate

Skill: Understand the Concepts

13.17. Which of the following is the most desirable outcome in conflict resolution?

A) win-lose solution

B) win-win solution

C) resolution

D) negotiation

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Easy

Skill: Remember the Facts

13.18. When nonnegotiation takes the form of pressing your own point of view until the other person gives in, it is called

A) avoidance.

B) steamrolling.

C) blasting.

D) hammering.

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Easy

Skill: Remember the Facts

13.19. The productive alternative to blame is _____, when you try to take on another person’s perspective during conflict.

A) gunnysacking

B) spontaneity

C) acceptance

D) empathy

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Easy

Skill: Remember the Facts

13.20. Wei hated to argue, so he waited until something happened that made him really angry, then he pointed out all the things that bothered him about his partner’s behavior. This is an unproductive conflict strategy called

A) silencing.

B) blaming.

C) gunnysacking.

D) attacking.

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Moderate

Skill: Apply What You Know

13.21. A person practicing _____ withholds love and affection from his or her opponent in conflict and seeks to win the argument by getting the other person to break down in the face of this withdrawal.

A) gunnysacking

B) manipulation

C) silencing

D) personal rejection

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Easy

Skill: Remember the Facts

13.22. Chris knows that Marta struggles with infertility issues and is very sensitive about the topic. In order to disarm Marta during a conflict, Chris brings up her inability to have children. This is known as

A) gunnysacking.

B) manipulation.

C) beltlining.

D) silencing.

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Difficult

Skill: Apply the Facts

13.23. Calling another person incompetent or untrustworthy during a conflict is characteristic of a _____ conflict strategy.

A) face orientation

B) face-detracting

C) face-maintaining

D) face-enhancing

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Moderate

Skill: Understand the Concepts

13.24. _____ is a method of winning an argument by inflicting psychological pain and attacking the other’s self-concept.

A) Argumentativeness

B) Debating

C) Verbal violence

D) Verbal aggressiveness

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Easy

Skill: Remember the Facts

13.25. Your willingness to stand up for a point of view and your tendency to speak your mind on significant issues is known as

A) argumentativeness.

B) debate orientation.

C) dialectics.

D) verbal aggressiveness.

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Easy

Skill: Remember the Facts

True/False

13.26. Interpersonal conflict may occur when people see the other person as interfering with their own chances of achieving their goal.

Chapter: 13

Module: 13.1

Learning Objective: L.O. 13.1 Define interpersonal conflict and its various types.

Topic: Interpersonal, Group, and Workplace Conflict

Difficulty: Easy

Skill: Remember the Facts

13.27. Procedural conflicts occur when several group members are battling for control of the group.

Chapter: 13

Module: 13.1

Learning Objective: L.O. 13.1 Define interpersonal conflict and its various types.

Topic: Interpersonal, Group, and Workplace Conflict

Difficulty: Easy

Skill: Remember the Facts

13.28. Many conflicts contain elements of both content and relationship conflicts.

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Easy

Skill: Remember the Facts

13.29. In the collaborating style of conflict, you express little concern for your own needs, and accommodate the other person’s needs.

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Easy

Skill: Remember the Facts

13.30. Compromise represents a win-win solution.

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Easy

Skill: Remember the Facts

13.31. The work of conflict management is over once the conflict is resolved.

Chapter: 13

Module: 13.3

Learning Objective: L.O. 13.3 Identify the suggestions for managing conflict.

Topic: Preliminaries to Conflict Management

Difficulty: Easy

Skill: Remember the Facts

13.32. Nonnegotiation is a type of avoidance.

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Easy

Skill: Remember the Facts

13.33. Force is always a physical unproductive strategy.

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Easy

Skill: Remember the Facts

13.34. It is BEST to express your feelings spontaneously in conflict situations.

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Easy

Skill: Remember the Facts

13.35. Protecting our image (or face), especially in the midst of conflict, is important to everyone, but especially important to members of the collectivist cultures of Asia.

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Easy

Skill: Remember the Facts

Essay

13.36. Explain the differences between content and relationship conflicts. Provide an example of a conflict that includes elements of both content and relationship conflicts.

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Difficult

Skill: Apply What You Know

13.37. Discuss the negatives and positives of conflict along with conflict management. Include fighting strategies to illustrate your discussion. Have your beliefs about conflict changed as a result of this class? How?

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Moderate

Skill: Understand the Concepts

13.38. Discuss the various contexts of conflict. Elaborate on how cultural context influences conflict.

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Moderate

Skill: Understand the Concepts

13.39. Discuss the different conflict styles. Include in your discussion situations in which you would use each of the styles.

Chapter: 13

Module: 13.2

Learning Objective: L.O. 13.2 Explain the four principles of conflict.

Topic: Principles of Conflict

Difficulty: Difficult

Skill: Apply What You Know

13.40. Identify at least three unproductive conflict management strategies and their productive alternatives. Illustrate your response with concrete examples from everyday life and from your personal experience.

Chapter: 13

Module: 13.4

Learning Objective: L.O. 13.4 Explain the various conflict strategies.

Topic: Ten Conflict Management Strategies

Difficulty: Difficult

Skill: Apply What You Know