Test Bank Small Group And Team Communication Ch.8 - Practice Test Bank | The Communication Age 3e by Edwards by Autumn Edwards. DOCX document preview.
Chapter 8: Small Group and Team Communication
Test Bank
Multiple Choice
1. All members of Zeta Phi Beta wear their ZPB shirts when they volunteer in the community. This best demonstrates which feature of small group communication?
a. task
b. norms
c. identity
d. interdependence
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Features of Small Group Communication
Difficulty Level: Hard
2. Jominy, the leader of a student organization, realizes that the organization has overspent during the past fiscal year. She decides to bring the organization together to examine spending, propose several ideas to get out of the red, and choose one of them for the following year. This is an example of what type of group talk?
a. problem-solving talk
b. consciousness-raising talk
c. decision-making talk
d. encounter talk
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Features of Small Group Communication
Difficulty Level: Hard
3. Which type of group talk refers to discussions about group identity and pride?
a. problem-solving talk
b. decision-making talk
c. consciousness-raising talk
d. identity-formation talk
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Features of Small Group Communication
Difficulty Level: Easy
4. In which type of group talk might the members discuss how their midterms went, the parking situation on campus, and how the weather has been?
a. problem-solving talk
b. decision-making talk
c. consciousness-raising talk
d. encounter talk
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Features of Small Group Communication
Difficulty Level: Medium
5. Six classmates from philosophy class get together for the first time to discuss their group project. They decide they will meet twice a week, and during each meeting, they will begin by addressing any issues that have arisen, then share the work they have completed. The group agrees to the guidelines and begins the work. They have just established ______.
a. norms
b. credibility
c. independence
d. task goals
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Features of Small Group Communication
Difficulty Level: Hard
6.______ occurs when three or more people work together interdependently for the purpose of accomplishing a task.
a. Interdependent communication
b. Cooperative communication
c. Small group communication
d. Community communication
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Features of Small Group Communication
Difficulty Level: Easy
7. One element of group communication is ______, which capture(s) the effects that you and your group members have on one another.
a. size
b. task
c. norms
d. interdependence
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Features of Small Group Communication
Difficulty Level: Easy
8. Positive feelings, like pride and cohesion, demonstrate the ______ feature of small group communication.
a. size
b. identity
c. norms
d. tasks
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Features of Small Group Communication
Difficulty Level: Medium
9. What is a core distinction between a small group and a team?
a. Small group members typically hold more knowledge than members of a team.
b. Teams feature greater flexibility than small groups.
c. Teams feature greater commitment to a shared goal than small groups.
d. Small groups feature a stronger group identity relative to teams.
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Features of Small Group Communication
Difficulty Level: Medium
10. What is the term that describes feelings of dread when faced with the possibility of having to work in a group?
a. group anxiety
b. grouphate
c. groupfear
d. group apprehension
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Advantages and Disadvantages of Small Group Work
Difficulty Level: Easy
11. Those group members who fail to contribute equally or equitably to a group task are referred to as ______.
a. distractors
b. slackers
c. loafers
d. idlers
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Advantages and Disadvantages of Small Group Work
Difficulty Level: Easy
12. During the process known as ______, group members work together to generate as many ideas or solutions to problems as possible.
a. spitballing
b. collaborating
c. brainstorming
d. mind mapping
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Advantages and Disadvantages of Small Group Work
Difficulty Level: Medium
13. Which of the following is recommended when generating ideas in a group?
a. Focus on the quality of the ideas.
b. Do not allow others to piggyback on ideas.
c. Be openly critical of each other’s ideas.
d. Be creatively wild.
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Advantages and Disadvantages of Small Group Work
Difficulty Level: Medium
14. ______ is a process that allows group members to generate more ideas or solutions to problems by working together rather than working alone.
a. Brainstorming
b. Team building
c. Mind mapping
d. Identity construction
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Advantages and Disadvantages of Small Group Work
Difficulty Level: Easy
15. Maya is dreading the next project in her communication class because she knows the professor wants her to work with classmates to complete a large presentation. Maya has nothing against the people in her class, but she has had bad experiences in past classes with apathetic group members who expect her to do all the work. Maya’s feelings of dread are called ______.
a. communication negativity
b. identity formation
c. brainstorming
d. grouphate
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Advantages and Disadvantages of Small Group Work
Difficulty Level: Hard
16. Which stage of small group development is associated with group members sharing ideas; contributing to discussion, including openly disagreeing with each other; and engaging in low levels of self-disclosure?
a. forming
b. storming
c. norming
d. performing
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Small Group Development
Difficulty Level: Medium
17. The camp counselors for the 10-year-olds decide they want to hold a Junior Olympics. They get together to discuss what types of events will be included, how they are going to advertise it, and the date of the event. Two members disagree about what events should be included, and another member is upset that the limited camp funds are being used for this event, rather than for an ice cream social. This groups is in the ______ stage of group development.
a. forming
b. storming
c. norming
d. performing
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: The Forming Stage
Difficulty Level: Hard
18. Jarrad has been assigned a group project in his communication class. He seeks out the other group members and they have an initial meeting for introductions and calibrating their expectations for the assignment. In what stage of group development is Jarrad’s group?
a. forming
b. storming
c. norming
d. performing
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: The Forming Stage
Difficulty Level: Hard
19. Malia and her coworkers are putting together a presentation for a quarterly meeting. In their second meeting together, everyone begins thinking seriously about how best to approach the presentation. In what stage of group development is Malia’s group?
a. forming
b. storming
c. norming
d. performing
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: The Storming Stage
Difficulty Level: Hard
20. During the ______ stage of group development is it likely that communication increases and conflict arises, in part because members are torn between losing their individual identity and developing a group identity.
a. forming
b. storming
c. norming
d. adjourning
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: The Storming Stage
Difficulty Level: Medium
21. Cornell is beginning to feel better about his group for his communication class. They are getting past their initial conflicts and have begun to feel more cohesive and prepared to take on their group assignment. In what stage of group development is Cornell’s group?
a. forming
b. storming
c. norming
d. performing
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: The Norming Stage
Difficulty Level: Hard
22. During which stage of small group development do group members see an increase in trust and commitment?
a. forming
b. storming
c. norming
d. performing
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: The Norming Stage
Difficulty Level: Medium
23. Typically, during what stage of group formation is the most work completed?
a. forming
b. storming
c. norming
d. performing
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: The Performing Stage
Difficulty Level: Medium
24. LaToya and Juan chaired a committee that organized their high school class’s 5th reunion. After the reunion was over and final bills were paid, the group no longer had a reason to meet, or even talk. What stage of group development does this represent?
a. storming
b. norming
c. performing
d. adjourning
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: The Adjourning Stage
Difficulty Level: Hard
25. Building and maintenance roles are those roles that group members use to develop and maintain ______.
a. the decision-making process
b. vision and mission
c. the collective goals of the group
d. interpersonal relationships
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Small Group Member Roles and Leadership
Difficulty Level: Medium
26. Which task role is associated with taking charge and making sure that your group progresses toward task accomplishment?
a. recorder
b. information-giver
c. initiator-contributor
d. orienter
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Initiator–Contributor Role
Difficulty Level: Easy
27. Jennifer has become the de facto leader of her group; she views herself as responsible for the groups accomplishments and has spurred individuals to action to make sure they meet their goals. What role has Jennifer adopted?
a. recorder
b. information-giver
c. initiator–contributor
d. orienter
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Initiator–Contributor Role
Difficulty Level: Hard
28. Which task role is associated with the ability to provide and synthesize ideas and alternatives to and for group members?
a. recorder
b. information-giver
c. initiator–contributor
d. orienter
Learning Objective: 8-3: Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Information-Giver Roles
Difficulty Level: Easy
28. Which group member role is particularly well suited to preventing groupthink?
a. recorder
b. information-giver
c. initiator–contributor
d. orienter
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Orienter Role
Difficulty Level: Medium
30. Which task role is associated with challenging group members’ ideas in a constructive manner?
a. recorder
b. information-giver
c. initiator–contributor
d. orienter
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Orienter Role
Difficulty Level: Easy
31. Johnson participates in group meetings by taking down relevant facts and information and providing documentation when it is needed for group tasks. What group role has Johnson adopted?
a. recorder
b. information-giver
c. initiator–contributor
d. orienter
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Recorder Role
Difficulty Level: Difficult
32. The ______ role is one that is somewhat outside the group. This person acts as a liaison between the group and the larger entity in which the group exists, such as the workplace or the school system.
a. connector
b. boundary-spanning
c. linked
d. peripheral
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Encourager and Harmonizer Roles
Difficulty Level: Easy
33. A group member fulfilling the ______ role may use humor to smooth over tensions or disagreements among other members.
a. performer
b. slacker
c. information-giver
d. harmonizer
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Encourager and Harmonizer Roles
Difficulty Level: Medium
34. The two types of boundary-spanning roles are ______ and ______.
a. consul; coordinator
b. director; advertiser
c. cross-examiner; spokesperson
d. friend; coach
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Encourager and Harmonizer Roles
Difficulty Level: Medium
35. The communicative behaviors any group member can enact to demonstrate leadership are referred to as ______.
a. democratic leadership
b. participatory leadership
c. shared leadership
d. functional leadership
Learning Objective: 8-4: Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Group Leadership
Difficulty Level: Easy
36. Rather than electing or appointing a group member to a leadership position, group members choose to eliminate from consideration those members who do not demonstrate leadership behaviors. This is referred to as the ______ approach to leadership.
a. emergent leader
b. counteractive influence
c. process of elimination
d. evolving leader
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Group Leadership
Difficulty Level: Medium
37. ______ refers to the communicative behaviors any group member can enact to demonstrate leadership.
a. Task communication competency
b. Relational communication competency
c. Shared leadership
d. Emergent leadership
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Group Leadership
Difficulty Level: Medium
38. ______ refers specifically to the skills needed to manage the group task whereas ______ refers to the skills needed to manage the interactions among group members as they work on the group task.
a. Task communication competency; group communication competency
b. Relational communication competency; task communication competency
c. Task communication competency; relational communication competency
d. Group communication competency; relational communication competency
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Group Leadership
Difficulty Level: Medium
39. Serena, the newly elected president of Lambda Pi Eta, is shocked by the low attendance at weekly meetings, which are held at 8:00 a.m. on Mondays. What element has she likely failed to consider with regard to group meeting environment?
a. Aesthetics
b. Location
c. Comfort
d. Time
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Group Meeting Environment
Difficulty Level: Hard
40. The ______ is the term for the time and place where a meeting will be held.
a. group meeting environment
b. group meeting dynamic
c. group meeting aesthetic
d. group meeting element
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Group Meeting Environment
Difficulty Level: Easy
41. Talia has asked her groupmates to meet at her home, which is a 30-minute drive from campus. The group members protest, and two of the five members don’t even show up to their meeting. What element has Talia likely failed to consider with regard to group meeting environment?
a. aesthetics
b. location
c. comfort
d. time
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Group Meeting Environment
Difficulty Level: Hard
42. Malik’s fraternity executive board hasn’t been very productive lately. When they meet in the windowless and damp basement of their fraternity, they find their meetings are short and don’t result in much brainstorming. What element with regard to group meeting environment is hampering them?
a. aesthetics
b. convenience
c. comfort
d. time
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Group Meeting Environment
Difficulty Level: Hard
43. To develop a plan for the debate team’s next season, Jessica, the team captain, asks her group to meet the weekend of graduation to discuss future plans. She receives a fair bit of pushback, and many team members decide to go out of town instead. What element has Jessica likely failed to consider with regard to group meeting environment?
a. aesthetics
b. location
c. comfort
d. time
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Group Meeting Environment
Difficulty Level: Hard
44. In the interest of having a drink with his groupmates, Chad suggests they have a meeting at a bar. The bar does not have any available seating, however, and is very loud. Group members complain about having to stand and their inability to hear, and the meeting is not very productive. What element has Chad likely failed to consider with regard to group meeting environment?
a. aesthetics
b. convenience
c. comfort
d. time
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Group Meeting Environment
Difficulty Level: Hard
45._____ is the process that occurs when group members engage in an expressed struggle that impedes task accomplishment.
a. Emergent leadership
b. Small group conflict
c. Shared leadership
d. Small group communication
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Small Group Conflict
Difficulty Level: Easy
46. What is a possible drawback of the avoiding conflict-handling style?
a. The other group members will perceive you as domineering.
b. It is likely that you will sidetrack the group.
c. The other group members will perceive you as not caring about the outcome.
d. It is likely that you will make other group members upset.
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Avoiding Conflict-Handling Style
Difficulty Level: Medium
47. Which conflict-handling style is selected because a member is not very concerned with meeting the needs of either oneself or the group members?
a. avoiding
b. dominating
c. obliging
d. compromising
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Avoiding Conflict-Handling Style
Difficulty Level: Medium
48. As the sorority members fought meeting after meeting about whether to rent a house on campus or find a house off campus, Ying remained silent, and her sorority sisters accused her of “not caring” and being “apathetic.” Ying was using which conflict-handling style?
a. dominating
b. avoiding
c. integrating
d. compromising
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Avoiding Conflict-Handling Style
Difficulty Level: Hard
49. Individuals report using the _______ conflict-handling style because they view conflict as hopeless, useless, or punishing.
a. avoiding
b. compromising
c. collaborating
d. integrating
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Avoiding Conflict-Handling Style
Difficulty Level: Easy
50. Which conflict-handling style is at greatest risk of alienating group members and violating their trust?
a. avoiding
b. dominating
c. obliging
d. integrating
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Dominating Conflict-Handling Style
Difficulty Level: Medium
51. Shania resolves conflict with her groupmates by emphasizing her own goals and making sure that she “wins” in each exchange where she has something to lose. What conflict-handling style is Shania employing?
a. avoiding
b. dominating
c. compromising
d. integrating
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Dominating Conflict-Handling Style
Difficulty Level: Hard
52. Those who use a(n) ______ conflict-handling style strive to find a middle ground between meeting their own needs and the needs of other group members.
a. avoiding
b. compromising
c. obliging
d. integrating
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Compromising Conflict-Handling Style
Difficulty Level: Easy
53. What is a possible drawback of the compromise conflict-handling style?
a. Compromising group members may feel as though the group is taking advantage of them.
b. It is likely that the outcome of the group task will be inferior.
c. Compromising group members may feel as though the group doesn’t respect them.
d. It is likely that the outcome of the group task not be completed.
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Compromising Conflict-Handling Style
Difficulty Level: Medium
54. Marshall approaches each meeting of his fraternity with an acknowledgement that he will advocate for his perspective, but he is willing to give up on some of his preferences if it leads to a preferable resolution of a problem facing the fraternity. What conflict-handling style is Marshall employing?
a. avoiding
b. dominating
c. compromising
d. integrating
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Compromising Conflict-Handling Style
Difficulty Level: Hard
55. Which conflict-handling style is selected because a group member has a strong desire to be accepted by other members?
a. compromising
b. avoiding
c. obliging
d. integrating
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Obliging Conflict-Handling Style
Difficulty Level: Medium
56. Timothy volunteers to take on a heavy research assignment for his group project, even though he likely won’t be able to complete the assignment in time. No one else was willing to take the assignment, and Timothy felt that the needs of the group are far more important than his own needs. What conflict-handling style is Timothy employing?
a. obliging
b. dominating
c. compromising
d. integrating
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Obliging Conflict-Handling Style
Difficulty Level: Hard
57. Which conflict-handling style is preferred among group members because it produces higher quality outcomes and supports group member satisfaction?
a. avoiding
b. compromising
c. obliging
d. integrating
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Integrating Conflict-Handling Style
Difficulty Level: Medium
58. The Student Government Association supports an annual fundraiser for an important cause. This year, Alyssa, the SGA treasurer, strongly advocated for a pink-ribbon walk in support of Breast Cancer Awareness. As Alyssa listened openly to the others, she realized they could find a way to support more than one cause through this and other new events. She worked collaboratively with the others on getting her needs met and theirs as well. She used the ______ conflict-handling style.
a. avoiding
b. dominating
c. compromising
d. integrating
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Integrating Conflict-Handling Style
Difficulty Level: Hard
59. When selecting the ______ conflict-handling style, individuals refuse to avoid sacrificing either their needs or the needs of their group members for the good of the group.
a. avoiding
b. compromising
c. integrating
d. denying
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Integrating Conflict-Handling Style
Difficulty Level: Easy
60. In the ______ conflict handing style, individuals communicate in a way that stresses openness and the candid exchange of logic and emotion. They are often unwilling to sacrifice either their own, or the group’s, overall goals.
a. avoiding
b. dominating
c. compromising
d. integrating
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Integrating Conflict-Handling Style
Difficulty Level: Medium
True/False
1. Small group communication requires, at a minimum, two people.
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Small Group Development
Difficulty Level: Medium
2. In a group task, a decision or solution cannot be made without the input of all your group members.
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Small Group Development
Difficulty Level: Medium
3. In the storming stage of group development, the group does the most work toward completing the assigned task.
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Performing Stage
Difficulty Level: Medium
4. In the norming stage, group communication becomes open and task oriented.
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Norming Stage
Difficulty Level: Easy
5. Tuckman’s model of small group development only applies to school and work groups.
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Small Group Development
Difficulty Level: Medium
6. The forming stage features high level of group member self disclosure.
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Forming Stage
Difficulty Level: Medium
7. The encourager role and the harmonizer role are both considered building and maintenance roles because they are used to develop and maintain interpersonal relationships within a group.
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Encourager and Harmonizer Roles
Difficulty Level: Medium
8. Orienters help the group avoid groupthink, which occurs when a group makes a faulty decision due to its members’ collective unwillingness or inability to critically examine an issue.
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Orienter Roles
Difficulty Level: Medium
9. In the Communication Age, the information giver is expected to be proficient in using technology and seeking relevant information on the Internet.
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Information-Giver Roles
Difficulty Level: Medium
10. The recorder role features engagement with parties outside the immediate group members.
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Recorder Roles
Difficulty Level: Medium
11. The information-giver role includes carrying out procedural duties and possibly sending e-mails to the group after the meeting.
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Information-Giver Role
Difficulty Level: Medium
12. Some group members aren’t equipped to fill all roles in a small group.
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Group Leadership
Difficulty Level: Medium
13. The flexibility of shared leadership permits the most competent group member(s) to assume the role when needed and usually rotates among group members over the life span of a task.
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Group Leadership
Difficulty Level: Medium
15. In an emergent leader approach to leadership, the group leader is selected immediately following the formation of the group.
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Group Leadership
Difficulty Level: Medium
16. Relational communication competencies can help a group navigate the relational obstacles that typically arise when working on a task.
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Group Leadership
Difficulty Level: Medium
14. In long group meetings, it is typically better to push through until the end so as not to break the rhythm, rather than allowing for breaks.
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Group Meeting Environment
Difficulty Level: Medium
19. The dominating conflict-handling style is an ideal style to ensure the most work gets done in a group.
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Dominating Conflict-Handling Style
Difficulty Level: Medium
17. A disadvantage to the obliging conflict-handling style is that the group members will get side-tracked easily.
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Obliging Conflict-Handling Style
Difficulty Level: Medium
18. The integrating conflict-handling style leads to the highest self-reports of satisfaction in a small group setting.
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Integrating Conflict-Handling Style
Difficulty Level: Medium
20. An integrating conflict-handling style should be used regardless of the nature of the issue or specific group members involved because it is the preferred style.
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Small Group Conflict
Difficulty Level: Medium
Short Answer
1. How is the group quality of interdependence comparable to systems theory?
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Features of Small Group Communication
Difficulty Level: Medium
2. Describe the functional perspective of small group communication.
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Features of Small Group Communication
Difficulty Level: Medium
3. In what stage of small group development do coalitions, subgroups, and cliques tend to form? Why is this?
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: The Storming Stage
Difficulty Level: Easy
4. What is recommended for group members to do after they adjourn?
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: The Adjourning Stage
Difficulty Level: Medium
5. What is the difference between a consul and a coordinator?
Learning Objective: 8-3: Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Encourager and Harmonizer Roles
Difficulty Level: Medium
6. What are three qualities of an individual who successfully fills the initiator–contributor role?
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Initiator–Contributor Role
Difficulty Level: Medium
7. How is emergent leadership in virtual groups different from face-to-face groups?
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Group Leadership
Difficulty Level: Medium
8. List three behaviors that will likely exclude a group member from emerging as a leader.
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Group Leadership
Difficulty Level: Medium
9. Which conflict-handling style is preferred for the most effective resolution to conflict and why?
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes REF: Cognitive Domain: Analysis
Answer Location: Integrating Conflict-Handling Style
Difficulty Level: Medium
10. Connor is planning a bachelor party for his friend Kani and was hoping to travel to see a football game at a stadium in the Midwest. Kani’s other groomsmen insisted they fly to Vegas to have a weekend party there, without seeing any football games. Connor agrees to the Vegas bachelor party without argument. Which conflict-handling style is Connor is using, and why would he use it?
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Small Group Conflict
Difficulty Level: Hard
Essay
1. How might new communication technology address the disadvantages of small group work? Provide at least one specific example.
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Advantages and Disadvantages of Small Group Work
Difficulty Level: Medium
2. What are group norms, and how do they develop? Give an example of group norms for an organization you belong to.
Learning Objective: 8-1. Identify the key features, advantages, and disadvantages of small group communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Features of Small Group Communication
Difficulty Level: Hard
3. List four reasons that groups disband or adjourn.
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Small Group Development
Difficulty Level: Medium
4. Imagine you are in the fundraising task group of your club, and you are raising funds for Alzheimer’s awareness. Describe what might occur in the performing stage of small group development.
pts: Since all initial conflicts have been resolved and the group feels a sense of belonging, at this stage, we are working hard on the task. We are soliciting donations in a GoFundMe account, typing up and copying materials, and communicating to our administrative liaison regularly.
KEY: Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Small Group Development
Difficulty Level: Hard
5. What are some obstacles to overcome in the performing stage of group development? Give an example.
Learning Objective: 8-2. List and define each of the five stages of group development.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Performing Stage
Difficulty Level: Medium
6. What are the downsides to filling the roles in groups?
Learning Objective: 8-3. Distinguish between task roles and building and maintenance roles.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Group Member Roles
Difficulty Level: Medium
7. How does leadership emerge according to the emergent leader approach?
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Group Leadership
Difficulty Level: Hard
8. What characteristics do group members typically look for in the person that emerges as the group leader?
Learning Objective: 8-4. Describe how group members can engage in shared leadership.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Group Leadership
Difficulty Level: Medium
9. What three factors are considered when one chooses a conflict-handling style?
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Small Group Conflict
Difficulty Level: Medium
10. Sopheak is the leader of the bake sale that her theater company is holding to raise funds for their next production. Rajiv, one of the group members, wants it to be an international bake sale, showcasing desserts from various countries. Emily, however, envisions a more traditional bake sale and wants to make it easy by buying store-bought goods. Sopheak proposes they meet in the middle and try to find store-bought goods from specialty food stores. What conflict-handling style is Sopheak using, and why may it not be the best selection?
Learning Objective: 8-5. Differentiate among the five types of conflict-handling styles used by small group members.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Small Group Conflict
Difficulty Level: Hard
Document Information
Connected Book
Practice Test Bank | The Communication Age 3e by Edwards
By Autumn Edwards