Chapter 9 | Full Test Bank – Workplace And Organizational - Practice Test Bank | The Communication Age 3e by Edwards by Autumn Edwards. DOCX document preview.
Chapter 9: Workplace and Organizational Communication
Test Bank
Multiple Choice
1. Communicative exchanges that occur between people within a workplace are aimed toward accomplishing workplace goals and objectives are known as ______ communication.
a. workplace
b. organizational
c. task-oriented
d. business
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 5. Expressing Messages
REF: Cognitive Domain: Knowledge
Answer Location: What Is Workplace Communication?
Difficulty Level: Easy
2. Organizational communication is the process through which workplace members develop, maintain, and modify workplace practices through their communication with both ______ (e.g., superior, subordinates) and ______ (e.g., clients, stakeholders) audiences.
a. external; internal
b. peer; professional
c. internal; external
d. inclusive; exclusive
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 5. Expressing Messages
REF: Cognitive Domain: Comprehension
Answer Location: What Is Workplace Communication?
Difficulty Level: Medium
3. Robert is Sarah’s assistant. Each morning, Robert presents a list of relevant updates and/or messages left for Sarah from the previous workday when he brings her a coffee. Robert’s communication to Sarah is an example of ______ communication.
a. downward
b. upward
c. horizontal
d. informal
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Communication Networks
Difficulty Level: Hard
4. What are the two types of communication network?
a. sanctioned and unsanctioned
b. ritualized and mundane
c. positive and negative
d. formal and informal
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Communication Networks
Difficulty Level: Easy
5. Downward communication is an example of a(n) ______ communication network.
a. sanctioned
b. formal
c. ritualized
d. negative
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Communication Networks
Difficulty Level: Medium
6. Which statement is true regarding gossip?
a. It can include positive or negative information.
b. It is part of formal communication networks.
c. It is detrimental to workplace productivity.
d. It tends to aggravate rather than relieve tension.
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 5. Expressing Messages
REF: Cognitive Domain: Comprehension
Answer Location: Communication Networks
Difficulty Level: Medium
7. Face-to-face interactions, written communication, mediated communication, and mass communication are all forms of ______, or the means through which workplace messages are transmitted.
a. communication networks
b. communication climates
c. communication webs
d. communication channels
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Communication Channels
Difficulty Level: Medium
8. What is the most prevalent channel in today’s workplace?
a. face to face
b. mass communication
c. mediated communication
d. written communication
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Communication Channels
Difficulty Level: Medium
9. In what type of communication climate do workplace members engage in conflict resolution?
a. supportive
b. defensive
c. anticipatory
d. peer
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Communication Climate
Difficulty Level: Medium
10. Because defensive communication climates create a lack of trust and empathy, it can result in ______.
a. more upward communication
b. workers putting more in writing
c. an increase in apathy
d. workers treating everyone the same
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Communication Climate
Difficulty Level: Hard
11. Katrina called a meeting with Matthew to discuss his performance evaluation. She discussed his progress on the current tasks and asked if he had any questions moving forward. This is an example of what kind of communication network?
a. downward communication
b. upward communication
c. horizontal communication
d. lateral communication
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Communication Networks
Difficulty Level: Hard
12. Diana and Aidan had lunch together in the conference room. They talked about their new coworker, Morgan, and discussed how she does not seem to have any experience or knowledge of the position. They criticized the company to each other for hiring Morgan. What kind of communication network does this describe?
a. upward communication
b. downward communication
c. horizontal communication
d. informal communication
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Communication Networks
Difficulty Level: Hard
13. Workers may play the hero, the outlaw, the high priest, or a cabal member at their workplace. This is an example of ______ elements of cultural artifacts in the workplace.
a. role
b. symbolic
c. interactive
d. contextual
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Role Artifacts
Difficulty Level: Medium
14. When a line cook tells a staff of servers to “86 the onion rings” because they are out of the item, their use of jargon is an example of ______ elements of workplace artifacts.
a. contextual
b. interactive
c. role
d. symbolic
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Symbolic Artifacts
Difficulty Level: Hard
15. Which of these is a type of artifact in an organization?
a. symbolic
b. artificial
d. jargon
d. displaced
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Artifacts
Difficulty Level: Easy
16. At the toy company Marnie works for, there is a big holiday celebration every year for employees at a catering hall with a grab bag giveaway of the company’s newest toys. Which artifact is the holiday celebration considered to be?
a. symbolic artifact
b. role artifact
c. interactive element
d. contextual element
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Interactive Elements
Difficulty Level: Hard
17. The foundations of a workplace’s existence, such as its history or location, are classified as ______ of workplace artifacts.
a. interactive elements
b. contextual elements
c. roles
d. symbolic practices
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 5. Expressing Messages
REF: Cognitive Domain: Comprehension
Answer Location: Contextual Elements
Difficulty Level: Medium
18. Which statement best defines workplace culture?
a. workplace celebrations of the diversity of the members of the team
b. the means by which workplace messages are transmitted between and among coworkers
c. thoughts, actions, and behaviors of employees that emerge as a result of work interactions
d. the process through which members of the workplace contribute toward reaching their strategic goals
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Workplace Culture
Difficulty Level: Medium
19. Award banquets, gift exchanges, and other informal and formal communicative events in the workplace are considered ______.
a. symbolic artifacts
b. role artifacts
c. interactive elements
d. contextual elements
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 5. Expressing Messages
REF: Cognitive Domain: Comprehension
Answer Location: Interactive Elements
Difficulty Level: Medium
20. An adventure tourism company has a company slogan, “Live each day to the fullest,” in its mission statement and website. This slogan drives the employees’ work behavior. This is an example of ______.
a. artifacts
b. values
c. assumptions
d. objectives
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 5. Expressing Messages
REF: Cognitive Domain: Application
Answer Location: Values
Difficulty Level: Hard
21. The book gives an example of the Clif Bar organization having the expectation that employees will adopt an eco-friendly and healthy lifestyle. The expectation is reflected in business practices and is resistant to change. This is an example of a(n) ______.
a. artifact
b. value
c. assumption
d. contextual element
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Assumptions
Difficulty Level: Hard
22. How do organizational newcomers learn what they need to know to become contributing members of the workplace?
a. workplace socialization
b. workplace culture
c. contextual elements
d. interactive elements
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Workplace Socialization
Difficulty Level: Medium
23. In the anticipatory stage of workplace socialization, individuals ______.
a. attend orientation sessions
b. consult sources about a specific job or workplace
c. engage in a variety of information-seeking strategies
d. often receive memorable messages
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Stage 1: Anticipatory Stage
Difficulty Level: Medium
24. The glassdoor.com website, which allows for employees to post reviews of organizations, could easily function as a tool for compiling information and reviews on a variety of workplaces, otherwise known as the ______ stage of ______.
a. anticipatory; workplace socialization
b. anticipatory; acculturation
c. assimilation; workplace socialization
d. assimilation; acculturation
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Stage 1: Anticipatory Stage
Difficulty Level: Hard
25. Internships are common ways to gain information about potential employers during the ______ stage of workplace socialization.
a. introductory
b. assimilation
c. anticipatory
d. exit
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Stage 1: Anticipatory Stage
Difficulty Level: Easy
26. In general, what generation prefers to work in teams or small groups?
a. Traditionalists
b. Baby Boomers
c. Generation X
d. Millennials
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Stage 1: Anticipatory Stage
Difficulty Level: Easy
27. In which stage of workplace socialization do individuals enter the encounter and metamorphosis stages?
a. introductory
b. assimilation
c. anticipatory
d. exit
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Medium
28. The encounter phase of the assimilation stage of workplace socialization is seen as a ______ phase.
a. social
b. task-oriented
c. breaking-in
d. supportive
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Medium
29. Which of these helps to facilitate the way workplace members move from the encounter phase to the metamorphosis phase of the assimilation stage of workplace socialization?
a. information seeking
b. values
c. self-disclosure
d. workplace policies
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Medium
30. In Phoebe’s first meeting with her new boss, she is told that in her new job, the more questions she asks, the better. What is this type of message called?
a. a pep talk
b. a memorable message
c. a company motto
d. mentor-protégé communication
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Application
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Medium
31. Imagine you have just started your new job as a server at Woody’s Wild Wings. A customer asks if she can substitute a baked potato for French fries, but you’re not sure, so you ask the shift manager. You have just used the ______ strategy.
a. third-party
b. testing
c. indirect
d. overt
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Application
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Hard
32. Employees hope to embrace the norms and values of the workplace during the ______ phase of assimilation.
a. anticipatory phase
b. encounter phase
c. metamorphosis phase
d. gearing-up phase
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Easy
33. Which of these is considered an organizational information-seeking strategy?
a. research
b. socialization
c. disguising conversations
d. spying
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Comprehension
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Medium
34. Garret was not sure if he was allowed to use his sick time when he was on vacation. Instead of asking, when he filled out his timesheet, he noted a sick day and waited to see if anyone noticed. What type of information-seeking strategy did Garret use?
a. indirect
b. testing
c. observing
d. disguising conversations
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Application
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Hard
35. Jenny is interested in going to a conference to learn new computer skills that can be applied to her job. She knows the conference is expensive, and in her former job, the expense would not have been covered, so she is hesitant to ask. She watches another employee ask to go to a conference to see how she might word it in the future to get her boss’s approval. What type of information-seeking strategy is she using?
a. testing
b. third-party
c. observing
d. surveillance
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Application
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Hard
36. When an employee either quits, retires, gets promoted, gets laid off, or is reclassified, what stage of workplace socialization has occurred?
a. encounter stage
b. turning-point stage
c. shift stage
d. exit stage
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Stage 3: Exit Stage
Difficulty Level: Medium
37. Why is the exit stage of socialization important?
a. It affects the anticipatory stage of socialization when the exiting employee starts a new job.
b. It affects the quality of the training of an individual’s replacement.
c. It determines the post-separation perception of the employer and employee toward one another.
d. It can affect the employee’s ability to obtain a good recommendation.
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Stage 3: Exit Stage
Difficulty Level: Hard
38. When workers believe their superiors will take their concerns seriously and don’t fear retaliation, what type of dissent to do they usually choose?
a. upward dissent
b. lateral dissent
c. displaced dissent
d. downward dissent
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Comprehension
Answer Location: Upward Dissent
Difficulty Level: Medium
39. When complaints and concerns are discussed with coworkers rather than superiors, it is known as ______.
a. downward dissent
b. upward dissent
c. lateral dissent
d. displaced dissent
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Comprehension
Answer Location: Lateral Dissent
Difficulty Level: Medium
40. Ben came storming out of the school staff meeting feeling furious with administrators for rejecting his ideas for the new school fundraiser that he envisioned would be very lucrative for the school. Feeling like he will get nowhere by complaining to the principal, he speaks loudly to the other teachers in the teacher’s room and says he will be looking for jobs in more progressive districts. What kind of dissent is Ben engaging in?
a. spiral dissent
b. retaliation dissent
c. removed dissent
d. lateral dissent
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Application
Answer Location: Lateral Dissent
Difficulty Level: Hard
41. Sharing your concerns (e.g., about workplace decisions, practices, or policies) with people who do not work with you is known as ______.
a. upward dissent
b. lateral dissent
c. displaced dissent
d. outsider dissent
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 5. Expressing Messages
REF: Cognitive Domain: Comprehension
Answer Location: Displaced Dissent
Difficulty Level: Medium
42. Which of these is a tendency of those who engage in displaced dissent?
a. They are comfortable with conflict.
b. They fear retaliation.
c. They also engage in upward dissent.
d. They hold managerial positions.
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Displaced Dissent
Difficulty Level: Medium
43. What is the value of expressing workplace dissent?
a. It helps achieve promotional opportunities.
b. It gets the employee in the spotlight.
c. It makes both parties feel better.
d. It exposes unethical behavior.
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Application
Answer Location: Workplace Dissent
Difficulty Level: Hard
44. Tess has talked with her boyfriend about her problems at work, and he has convinced her to take action instead of complaining to him. Tess texts her boss, Jim, a list of the issues that are causing her stress and dissatisfaction at work. She doesn’t understand why Jim seems extremely unhappy with her when she arrives at work the next day. What is likely the source of her boss’s displeasure?
a. Tess’s problems are not Jim’s problems, and he cares only about her work performance.
b. Texting was an inappropriate channel for upward communication of this nature.
c. Jim expects complaints to be communicated formally, via letter or memo.
d. Tess is taking her work too seriously and creating a defensive work environment.
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Analysis
Answer Location: Workplace Dissent
Difficulty Level: Hard
45. The long-term interactions that occur between coworkers who work at the same organization are known as ______.
a. organizational communication
b. workplace dissent
c. task talking
d. workplace relationships
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Workplace Relationships
Difficulty Level: Medium
46. A relationship in which one coworker formally outranks the other either by role or title is called ______.
a. boss–employee
b. mentor–protege
c. superior–subordinate
d. senior–junior
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Workplace Relationships
Difficulty Level: Easy
47. Martina and Jameel have worked in the same department in the same capacity for 4 years. They became valuable to one another as friends as well as colleagues, talking about everything from their common tasks to their musical tastes to politics. They have supported one another through personal and work challenges for years. When their supervisor was promoted, they encouraged one another to apply for his job. Jameel was hired, and he will now be Martina’s boss. Their workplace relationship is changing from ______ to ______.
a. information peer; special peer
b. special peer; superior-subordinate
c. romantic; special peer
d. collegial peer; superior-subordinate
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Workplace Relationships
Difficulty Level: Hard
48. Sarah and Joe are both sales members for their company’s executive sales team. Sarah has worked for the company for about two years longer than Joe has. She experiences some of the perks of seniority (e.g., higher salary and established relationships with supervisors) but nonetheless fills the same position as him. Which type of workplace relationship is Sarah and Joe’s?
a. peer
b. romantic
c. equitable
d. superior-subordinate
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Peer Relationships
Difficulty Level: Hard
49. What type of peer might talk to you about work concerns and possibly give you advice about the steps to take on an upcoming maternity leave?
a. information
b. collegial
c. communication
d. empathic
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Peer Relationships
Difficulty Level: Medium
50. Gabriella and Brian were asked by their manager to work together on implementing a new computer system. They greet each other each day with a warm “Hello” and discuss their progress and what needs to be done. Throughout the day, they consult each other on the particulars of the new technology. What type of workplace peer relationship do they have?
a. information
b. special
c. collegial
d. romantic
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Peer Relationships
Difficulty Level: Hard
51. Which type of workplace peer relationship is the most common?
a. special
b. collegial
c. information
d. romantic
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Peer Relationships
Difficulty Level: Medium
52. Which is an accurate statement regarding collegial peer relationships?
a. They are characterized by low levels of self-disclosure.
b. They are the least common of peer relationships.
c. These peers’ communication is focused exclusively on work issues.
d. These peers help each other’s professional and personal development.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Peer Relationships
Difficulty Level: Medium
53. Beth and Diana have been workplace friends for several years, but recently, Diana became upset with Beth when Beth told Diana’s boss that Diana was looking for other jobs. Over time, Diana slowly stopped communicating with Beth at all, aside from when necessary for work-related tasks, and their friendship ultimately ended. How did their friendship end?
a. state-of-relationship talk
b. depersonalization
c. cost escalation
d. cold shouldering
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Application
Answer Location: Friendships
Difficulty Level: Hard
54. Tyson and Belinda have bonded over their sarcastic complaints about their boss, Judith, for more than two years. Belinda notices Tyson spending more time in Judith’s office and asks Tyson what is happening. He admits he and Judith are dating. Belinda tells him this horrifies her and if he continues to see Judith they can no longer be friends. Tyson tells Belinda he does not intend to stop dating Judith and is hurt that Belinda feels this way. They agree they are no longer friends and, from now on, will talk only if they must in the course of their work. What form of disengagement does this represent?
a. state-of-relationship talk
b. depersonalization
c. cost escalation
d. cold shouldering
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Application
Answer Location: Friendships
Difficulty Level: Hard
55. What is the most common type of workplace friendship disengagement?
a. state-of-relationship talk
b. cost escalation
c. depersonalization
d. displaced dissent
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Friendships
Difficulty Level: Medium
56. According to the text, which is one way in which workplace friends might disengage from each other?
a. de-escalation talk
b. cost escalation
c. cold shouldering
d. disintegrating communication
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Friendships
Difficulty Level: Medium
57. Which statement is true of workplace romantic relationships?
a. They inevitably arise from work–spouse relationships.
b. They typically involve a lower level of emotion than relationships occurring outside the workplace.
c. They can be the trigger for claims of sexual harassment or complaints of a hostile work environment.
d. They usually result in improved job performance.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Romantic Relationships
Difficulty Level: Medium
58. How are workplace romantic relationships like workplace friendships?
a. They are voluntary and personal.
b. They carry an intense level of emotion.
c. They are often frowned upon by employers.
d. They tend to fuel gossip.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Romantic Relationships
Difficulty Level: Hard
59. Paul and Marissa have worked together for 12 years. They have lunch in the company cafeteria every day and use that time to talk about their jobs, their kids, and their lives. Although they are both married, their spouses understand their close relationship, and the couples socialize outside the workplace. What type of workplace relationship is this?
a. mentor–protégé
b. work–spouse
c. friendship
d. collegial peer
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Work–Spouse Relationships
Difficulty Level: Medium
60. Which statement is true regarding work–spouse relationships?
a. Because they are intimate, they inevitably lead to romantic relationships.
b. They occur in coworkers who are physically attracted to one another.
c. The participants can encounter blurred personal and professional boundaries.
d. They are motivated by a need for excitement and adventure.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Work-Spouse Relationships
Difficulty Level: Hard
True/False
1. The talk that happens around the water cooler or coffee machine at work helps establish informal communication networks.
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Comprehension
Answer Location: Communication Networks
Difficulty Level: Medium
2. Communication networks are the means through which workplace messages are transmitted between and among coworkers.
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Communication Channels
Difficulty Level: Easy
3. Workplace culture does not simply exist; it is communicatively created by its members.
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Workplace Culture
Difficulty Level: Medium
5. The three levels of workplace culture are artifacts, traditions, and assumptions.
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Workplace Culture
Difficulty Level: Easy
6. Any visible or tangible characteristic of a workplace that you can see, hear, or feel is referred to as an artifact.
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Artifacts
Difficulty Level: Easy
4. Values are the taken-for-granted beliefs, perceptions, and feelings that members of an organization hold about themselves, their relationship with coworkers, and the workplace itself.
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Values
Difficulty Level: Easy
7. The three stages of workplace socialization are the anticipatory stage, the performance stage, and the exit stage.
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Workplace Socialization
Difficulty Level: Easy
8. Employees gather information about the workplace and reflect on the meaning of work during the anticipatory stage of workplace socialization.
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Stage 1: Anticipatory Stage
Difficulty Level: Medium
9. When you use the indirect, third-party, testing, and observing information-seeking strategies, you have a particular information source in mind.
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Comprehension
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Medium
10. The overt information-seeking strategy is often used by new employees to obtain factual and procedural information.
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Comprehension
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Medium
11. Downward communication is a short and simple yet serious statement uttered by a superior and targeted toward a particular subordinate that is intended to reinforce appropriate work behavior and conduct.
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Stage 2: Assimilation Stage
Difficulty Level: Medium
12. Workplace rebellion occurs when you express disagreement or contradictory opinions about the workplace and its policies, practices, and employees.
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Workplace Dissent
Difficulty Level: Easy
13. The choice of which kind of dissent to use is often based on the perception of whether the response to the trigger event will be viewed as constructive or adversarial.
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Comprehension
Answer Location: Workplace Dissent
Difficulty Level: Medium
14. Workers who express upward dissent tend to have a low-quality relationship with their superiors, marred by distrust.
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Upward Dissent
Difficulty Level: Medium
15. Mentor–protégé relationships develop between an experienced colleague who has attained career success and a less advanced colleague who demonstrates the potential to be equally successful at work.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Workplace Relationships
Difficulty Level: Easy
16. Peer relationships are formed between coworkers who have no formal authority over one another.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Knowledge
Answer Location: Peer Relationships
Difficulty Level: Easy
17. As peer relationships develop (i.e., from information peer to collegial peer to special peer), communication will become more frequent, more intimate, more personal, and less cautious.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Peer Relationships
Difficulty Level: Medium
18. Relationships between collegial peers are characterized by high levels of self-disclosure and trust.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Peer Relationships
Difficulty Level: Medium
19. Physical proximity increases the chances of both workplace friendships and romances developing.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Romantic Relationships
Difficulty Level: Medium
20. Work–spouse relationships are one type of romantic relationship.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Comprehension
Answer Location: Work–Spouse Relationships
Difficulty Level: Medium
Short Answer
1. What are the functions of horizontal communication?
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Communication Networks
Difficulty Level: Medium
2. Describe what a defensive communication climate might look like.
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Communication Climate
Difficulty Level: Medium
3. How does a strong work culture differ from a weak work culture?
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Workplace Culture
Difficulty Level: Medium
4. Provide an example of a memorable message a manager might give to a subordinate.
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Application
Answer Location: Workplace Socialization
Difficulty Level: Hard
5. Describe one of the three features that must exist to facilitate the manner in which you move from the encounter phase to the metamorphosis stage.
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 5. Expressing Messages
REF: Cognitive Domain: Application
Answer Location: Workplace Socialization
Difficulty Level: Hard
6. Under what condition might an employee feel upward dissent is the best choice?
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Analysis
Answer Location: Workplace Dissent
Difficulty Level: Medium
7. With which type of dissent choice is an employee more likely to think about leaving the workplace and why?
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Workplace Dissent
Difficulty Level: Medium
8. Give an example of cost escalation as a strategy in friendship disengagement.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Application
Answer Location: Friendships
Difficulty Level: Hard
9. Sasha has had a work friendship with Natalia that is recently disintegrating because Sasha no longer feels Natalia respects her. Sasha sits down with Natalia and they openly and mutually discuss what is going on lately and ultimately decide to end their friendship. What is this type of disengagement called?
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 7. Creating and Analyzing Message Strategies
REF: Cognitive Domain: Application
Answer Location: Friendships
Difficulty Level: Hard
10. In information peer relationships, what type of self-disclosure and communication exist?
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 5. Expressing Messages
REF: Cognitive Domain: Analysis
Answer Location: Peer Relationships
Difficulty Level: Medium
Essay
1. What are the positive and negative outcomes of office gossip?
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Communication Networks
Difficulty Level: Medium
2. Compare and contrast formal communication networks and informal communication networks.
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Communication Networks
Difficulty Level: Medium
3. What are the two types of communication climate and which type is more likely to foster free flow of communication? Why?
Learning Objective: 9-1. Identify the components that comprise workplace communication.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Communication Climate
Difficulty Level: Medium
4. Which level of workplace culture is most easily observed and why? Give an example of something you may observe at that level as you begin working for a company or organization that tells you something about its workplace culture.
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Workplace Culture
Difficulty Level: Hard
5. Why do employees have different views of their workplace culture?
Learning Objective: 9-2. Differentiate among the three levels of organizational culture.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Workplace Culture
Difficulty Level: Medium
6. What are the two functions that you engage in during the anticipatory stage of workplace socialization? List and briefly explain each function, and provide an example of each.
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Workplace Socialization
Difficulty Level: Medium
7. How is the attitude toward work life among the Millennial generation (born 1981 to 1999) different from the Traditionalists (born 1925 to 1945), Baby Boomers (born 1946 to 1964), and Generation X-ers (born 1965 to 1980)?
Learning Objective: 9-3. Explain how employees are socialized into an organization.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Workplace Socialization
Difficulty Level: Medium
8. Justin is a recent college graduate who has been working at his first full-time job for about five months. Justin’s roommate Steve hears all about Justin’s new workplace and his frustrations with it nearly every day when he gets home. What type of workplace dissent is Justin expressing? What are some reasons that he may be choosing this type of dissent over the others?
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Workplace Dissent
Difficulty Level: Hard
9. When does workplace dissent begin typically? Give an example of something that might begin the dissent.
Learning Objective: 9-4. Describe the ways in which workers engage in dissent at the workplace.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Application
Answer Location: Workplace Dissent
Difficulty Level: Hard
10. Describe the potential detrimental effects of workplace romantic relationships.
Learning Objective: 9-5. Distinguish among the types of relationships that develop at work.
TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes
REF: Cognitive Domain: Analysis
Answer Location: Romantic Relationships
Difficulty Level: Medium
Document Information
Connected Book
Practice Test Bank | The Communication Age 3e by Edwards
By Autumn Edwards