Recruiting, Selection, And Orientation Test Bank Chapter 6

Walker Supervision in the Hospitality Industry, 9th Edition

Test Bank and Answer Key

Chapter 6 Recruiting, Selection, and Orientation

True/False Questions

1. In the hospitality industry there is a pattern of daily peaks and valleys, with the peaks falling around mealtimes and the valleys falling between.

2. If the job is above the first level in terms of pay, interesting work, and decent hours, then the first place to look for someone to fill it is inside your own organization.

3. To define a job’s qualifications, you need to list the knowledge, skills and abilities, work experience, and education and training required.

4. Scheduling is a key factor. Your work schedules form a year-to-year forecast of the people you need at each hour of the day.

5. External recruiting is looking for people where the job seekers are in such places as colleges and within the company.

6. Selection tests include cognitive ability tests, which measure the ability of an individual to learn or acquire new skills.

7. Internal recruiting offers results in promoting from outside the company.

8. The worst interview questions begin with how, what, and why.

9. Can-do factors are an applicant’s or employee’s willingness, desire, and attitude toward performing a job.

10. Fear of negligent hiring and retention litigation is a hiring manager’s worst nightmare and most compelling reason to conduct in-depth criminal records searches of job applicants.

Multiple-Choice Questions

1. The labor market refers to:

a. the Classified Ad section of a newspaper.

b. employed people in a given area.

c. the people looking for work and the jobs available.

d. government and private employment agencies.

e. jobs in a hotel or restaurant.

2. Patterned interviews:

a. are not very thorough.

b. are not consistent.

c. encourage bias by managers by using a predetermined list of questions.

d. use a predetermined list of questions for each applicant.

3. The top recruiting method is:

1. in-house referral.
2. newspaper.
3. job fairs.
4. online.
5. offline.

4. Direct recruiting refers to:

a. hiring the first person that applies for a job.

b. going to where job seekers are.

c. hiring from within the company.

d. hiring temporary employees.

5. The application form can tell you all of the following except:

a. the applicant’s name, address, phone number, and previous employers.

b. the applicant’s marital and family status.

c. whether the applicant can read, write, and follow instructions.

d. whether the applicant is neat and conscientious or messy and careless.

6. Which type of employment agency refers job applicants at no cost to the employer?

a. Private employment agency

b. Temporary agency

c. Job service center

d. Leasing company

7. Which of the following questions is appropriate to ask a job applicant?

a. Are you over 50 years of age?

b. Are you a native-born U.S. citizen?

c. Do you own a home?

d. Where are you currently employed?

e. Do you own a car?

8. The average U.S. unemployment rate fluctuates around ______ and the National Restaurant Association estimates that the number of jobs in the industry will grow by ______ over the next decade.

1. 4%, 15%
2. 6.1%, 15%
3. 10%, 10%
4. 15%, 4.8%

9. Which of the following is designed to measure an applicants’ propensity toward unwanted behaviors such as stealing, using drugs, and lying?

1. Aptitude tests
2. Substance abuse tests
3. Cognitive tests
4. Honesty/integrity tests
5. Scientific method test

10. Which of the following is true regarding temporary agencies?

1. They are usually free of charge.
2. They charge a fee, usually 10% of the employee’s first-year salary.
3. They charge by the hour.
4. They charge a fee, usually 25% of the employee’s first-year salary.
5. Both b and c

11. In the first four minutes of an interview, it is very easy to be influenced by one or two characteristics and extend them into an overall impression of a person. This is known as:

1. the buddy effect.
2. overgeneralization.
3. projection.
4. Both a and b
5. All of the above.

12. Which of the following examines an applicant’s willingness, desire, and attitude toward performing the job?

1. Can-do factors
2. Job specifications
3. Will-do factors
4. Contingency factors

13. A list containing the knowledge, skills, abilities, work experience, education, and training that defines the qualifications needed for a position is called a(n):

• 1. demographics form.
  2. forecast specification.
  3. employment requisition form.
  4. job specification.
  5. job improvement form.

14. Private employment agencies:

• 1. normally charge a fee.
  2. usually charge fees based on a percentage.
  3. charge by the hour.
  4. are generally free of charge.

15. A highly structured interview that involves a predetermined list of questions is called a(n):

• 1. evaluation interview.
  2. architectural interview.
  3. patterned interview.
  4. Both b and c
  5. All of the above.

16. Which of the following measures intelligence?

1. Aptitude tests
2. Integrity tests
3. Personality tests
4. Cognitive ability tests
5. All of the above.

17. The over-65 age group is growing and will increase to ______ of the population in 2030.

1. 10%
2. 20%
3. 30%
4. 40%
5. 35%

18. Which of the following tests would be most likely used by a hospitality enterprise for a nonmanagement job?

1. Medical examinations and skills tests
2. Aptitude tests and medical examinations
3. Psychological tests and skills tests
4. Aptitude tests and skills tests

19. Which of the following is not a method of external recruiting?

1. Employee referral program
2. Advertising
3. Employment agencies
4. Direct recruiting
5. Company website

20. An applicant’s or employee’s job knowledge, skills, and abilities are known as:

1. will-do factors.
2. projection factors.
3. can-do factors.
4. forecast variables.
5. If the job you need to fill is anything above the lowest level in terms of pay, interesting work, and decent hours, where is the first place you should look?
   1. Newspaper/magazine
   2. Internet
   3. Inside your own operation
   4. Other similar companies
   5. None of the above.
6. Demographics include all of the following except:
   1. ethnic groups.
   2. income levels.
   3. education levels.
   4. educational institution.
   5. Both a and d
7. All of the following statements are true regarding scheduling except:
   1. Scheduling is an important task, which, when done well, helps ensure a smooth-running operation.
   2. Scheduling is a process of determining how many people are needed when, and assigning days and hours of work accordingly.
   3. Schedules should be flexible.
   4. Employees should be allowed to decide which days they want to work.
   5. Both c and d
8. Which of the following is not a type of recruiting method?
   1. Direct recruiting
   2. Indirect recruiting
   3. Internal recruiting
   4. External recruiting
   5. Both c and d
9. Which of the following is not used as an online selection test?
   1. Cognitive ability test
   2. Personality test
   3. Honesty/integrity test
   4. Substance abuse test
   5. Informational skills test
10. A company offers a program in which employees suggest to others that they apply for a job within their company. If a referral gets a job, the employee often receives recompense. This is known as:
    1. an employee referral program
    2. internal recruiting
    3. promoting from within
    4. external recruiting
    5. None of the above.
11. Which of the following is false regarding advertising?
    1. There are two types of ads: classified and display.
    2. Classified ads attract more attention and can give more information than display ads.
    3. Blind ads pull in fewer responses than open ads.
    4. Display ads using the company’s logo attract more attention.
    5. Both b and c
12. Which of the following is false regarding temporary agencies?
    1. It is a type of employment agency.
    2. They charge businesses by the hour for use of their employees.
    3. They are decreasing in size and importance.
    4. They do business with hotels, restaurants, and caterers.
    5. Both b and c
13. A job service center is:
    1. an office of the U.S. employment service.
    2. another source of employees, at no cost.
    3. a federal and state system of employment offices.
    4. Both a and c
    5. All of the above.
14. Telling an applicant the entire story about a job, including the drawbacks, is known as:
    1. truth in hiring.
    2. job specification.
    3. negligent hiring.
    4. doing the right thing.
    5. overgeneralization.