Chapter 8 Motivation Test Bank Answers

Walker Supervision in the Hospitality Industry, 9th Edition

Test Bank and Answer Key

Chapter 8 Motivation

True/False Questions

1. Employees want more than just a paycheck. They want respect, trust, rewards, and interesting work.

2. Needs, desires, fears and assumptions lead to motivation.

3. The term motivation refers to what makes people tick.

4. Motivation through fear often works.

5. Frederick Taylor put forth the carrot-and-stick method of motivation.

6. At the top of hierarchy of needs are physiological needs.

7. According to Theory Y, work is as natural as play or rest.

8. McGregor put forth Theory A and Theory B.

9. According to the Motivation-Hygiene Theory, removing the causes of dissatisfaction does not create satisfaction.

10. At the bottom of hierarchy of needs is self-fulfillment.

Multiple-Choice Questions

1. The theory that the best way to make workers productive is to make them happy is associated with:

a. Frederick Taylor.

b. Douglas McGregor.

c. human relations theorists.

d. Abraham Maslow.

e. Douglas McArthur.

2. The theory that the best motivator is opportunity for achievement and growth in the job itself is identified with:

a. Frederick Taylor

b. Frederick Herzberg.

c. Abraham Maslow.

d. Tom Peters.

e. Lyndon B. Johnson.

3. The theory that work is as satisfying as play or rest when it is filling a need is part of:

a. Theory X.

b. Theory Y.

c. Maslow’s hierarchy of needs.

d. Behavior modification.

e. McGregor’s theory.

4. In Maslow’s hierarchy of needs, the need to belong is included in:

a. safety needs.

b. social needs.

c. need for self-esteem.

d. need for the esteem of others.

e. Botha and b.

5. The carrot-and-stick approach to motivation combines:

a. reward and punishment.

b. positive and negative incentives.

c. coercion and expectation.

d. All of the above.

e. a and c only.

6. Job enrichment involves reorganizing a job to include:

a. more work.

b. more money.

c. more power over the people who do the work.

d. more opportunity for responsibility and recognition.

e. more work for the same money but less responsibility.

7. Those born between the late 1960s and 1980 are referred to as:

1. Generation Y.
2. Generation Z.
3. Baby Boomers.
4. Generation X.
5. Generation M.

8. Behavior modification is associated with:

a. positive reinforcement.

b. fear and punishment motivation.

c. human relations theory.

d. money as a motivator.

e. carrot-and-stick approach.

9. In dealing with security needs, you can increase motivation by:

a. trying to solve personal problems.

b. telling them exactly what you expect and providing structure.

c. nurturing workers.

d. All of the above.

e. a and b only.

10. The way to motivate people is to:

a. get to know them and find out what each individual responds to.

b. make them happy.

c. follow the five rules of motivation.

d. All of the above.

e. a and c only.

11. Which of the following motivational theories was Fredrick Taylor an advocate of?

a. Theory X

b. Theory Y

c. Economic Man Theory

d. Human Relations Theory

e. Human Ecology Theory

12. According to Maslow, a person’s most basic needs are:

a. psychological.

b. self-fulfillment.

c. esteem of others.

d. safety.

e. Both a and d

13. Herzberg referred to environmental factors, such as company policy and supervision, as:

a. dissatisfiers.

b. social factors.

c. personal factors.

d. hygiene factors.

e. satisfiers.

14. What percent of both foodservice and hotel employees are women?

1. 60%
2. 25%
3. 75%
4. 48%

15. Which theory of motivation states that money is the only thing people work for?

1. Theory X
2. Incentives theory
3. Reality theory
4. Economic person theory
5. Theory Z

16. Which of the following is the why of behavior?

a. Self-esteem

b. Rewards

c. Social needs

d. Motivation

17. The Motivation through Fear Theory:

1. combines fear with incentives.
2. uses coercion, threats, and punishment.
3. states that money is the only reason why people work.
4. states that if people are treated equal they will get the job done.
5. uses praise and punishment.

18. Self-actualization is:

• 1. the desire to fulfill other people’s needs.
  2. associated with the carrot-and-stick theory.
  3. the desire to fulfill one’s own potential.
  4. people’s belief about the nature of life.
  5. Both c and d

19. The difference between job enrichment and job loading is:

• • 1. job enrichment shifts the way things are done and job loading adds more work to a job.
    2. job loading shifts the way things are done and job enrichment builds in job motivators.
    3. the terms are interchangeable.
    4. None of the above.
    5. All of the above.

20. What needs are at the bottom of Maslow’s pyramid?

1. Social needs
2. Survival needs
3. Esteem needs
4. Physiological needs
5. Personal needs
6. Which of the following is not one of the three forms of communication workers expect from their boss?
   1. Feedback on their performance
   2. Information
   3. Nonverbal communication
   4. Listen when they tell you something
   5. Both a and b
7. Which of the following statements is true regarding motivation?
   1. Poorly motivated people do what is necessary to get by without hassle.
   2. Highly motivated usually work hard and do superior work.
   3. Unmotivated people don’t do any work at all.
   4. Both a and b
   5. All of the above.
8. Which of the following is an example of a motivator?
   1. Recognition
   2. Responsibility
   3. Achievement
   4. Advancement
   5. All of the above.
9. Which of the following statements are some of the best approaches to motivation?
   1. Don’t be a decisive boss.
   2. Work objectively with everyone.
   3. Empower the workers.
   4. Both b and c
   5. All of the above.
10. Which level of Maslow’s hierarchy of needs does survival fall under?
    1. Physiological
    2. Safety
    3. Social
    4. Self-fulfillment
    5. Ego
11. The Hawthorne experiments, relating to human relations theory, were conducted by:
    1. Nathaniel Hawthorne.
    2. Elton Mayo.
    3. Douglas McGregor.
    4. Frederick Herzberg.
    5. Frederick Taylor.
12. The major challenge facing leaders and human resource professionals over the next 20 years will be leading .
    1. human energy
    2. motivational methods
    3. positive work teams
    4. behavior modification
    5. employee development
13. If you give 75% of effort to your job, your employees are likely to give to %?
    1. 0 to 10%
    2. 50 to 75%
    3. 25 to 50%
    4. 0 to 100%
    5. None of the above.
14. Managing people at work by setting a good example and by giving 100% of your time, effort, and enthusiasm to your own job is known as:
    1. management by example.
    2. social man theory.
    3. motivation.
    4. leading energy.
    5. morale.
15. The group of Americans born in the 1980s and 1990s is:
    1. tweens.
    2. Generation X.
    3. Generation Y.
    4. Baby Boomers.
    5. None of the above.