Walker Supervision in the Hospitality Industry, 9th Edition

Test Bank and Answer Key

Chapter 5 Equal Opportunity Laws and Diversity

True/False Questions

1. The ADA applies to all people 18 years or older.

2. It is estimated that 43 million Americans have a disability.

3. The Family and Medical Leave Act of 1993 allows employees to take an unpaid leave of absence from work for up to 21 weeks a year.

4. The Equal Employment Opportunity Commission (EEOC) was established in 1989.

5. Title VII of the Civil Rights Act of 1964 prohibits employment discrimination based on race, color, religion, sex, or national origin.

6. When managing a diverse group, do not treat each employee the same.

7. Only one in eight Americans has African, Asian, Hispanic, or Native American ancestry.

8. Culture bound means you believe that your culture and value system are the best, the one and only.

9. Reasonable accommodation, which is legally required, refers to any change or adjustment to a job or the work environment that will enable someone with a disability to perform essential job functions.

10. One of the slowest growing segments of the U.S. population is that of minority groups.

Multiple-Choice Questions

1. Which of the following is the first step in creating a diversity and inclusion program?
   1. Develop a mission statement that includes diversity and inclusion.
   2. Develop objectives and strategies to show how the goals will be met.
   3. Develop measurements to monitor progress toward the goals.
   4. Develop goals for diversity and inclusion for each key operating area.
   5. Monitor progress toward goal accomplishment.
2. Culture is defined as:
   1. our values.
   2. our lifestyle.
   3. All of the above.
   4. Both a and b
3. Equal Opportunity and Diversity Offices provide all of the following services except:
   1. making complaints.
   2. education and training about EEO and diversity.
   3. advocacy for diversity.
   4. conflict mediation and resolution.
   5. reviewing compliance with state and federal regulations.
4. The Family and Medical Leave Act of 1993 allows employees to take an unpaid leave of absence from work for up to:
   1. six weeks every two years.
   2. three weeks per year.
   3. 12 weeks per year.
   4. six weeks per year.
   5. 12 weeks every two years.
5. In general, EEO laws make it unlawful to discriminate against applicants with respect to:
   1. recruiting, hiring, firing, demotions, and compensation.
   2. recruiting, hiring, firing, commotions, and compensation.
   3. recruiting, hiring, firing, promotions, and compensation.
   4. All of the above.
   5. Both a and c
6. Discrimination in the workplace can be thought of as making:
   1. unemployment decisions based on factors like a person’s ability to do the job.
   2. employment decisions based on a person’s ability to do the job.
   3. employment decisions based on other people’s abilities to do the job.
   4. employment decisions based on factors that have nothing to do with a person’s ability to do the job.
7. The Civil Right Act of 1964, Title VII, as amended, makes it unlawful to discriminate against applicants on the basis of:
   1. gender, skills, age, and color.
   2. promoting employees who are not qualified, religion, race, and color.
   3. religion, disabilities, skills, and color.
   4. race, color, religion, gender, and national origin.
   5. race, skills, color, religion, gender, and national origin.
8. The Age Discrimination Act of 1967, as amended, makes it unlawful to:
   1. discriminate against a person who is age 18.
   2. discriminate in terms of compensation, terms, or conditions of employment because of a person’s age (over 60).
   3. discriminate in terms of compensation, terms, or conditions of employment for people over age 40.
   4. discriminate against women and minorities.
   5. Both c and d
9. The Pregnancy Discrimination Act of 1978 makes it unlawful to:
   1. discriminate against a woman on the basis of pregnancy, childbirth, or related medical conditions.
   2. to hire a woman for being temporarily unable to work on the basis of being pregnant or for childbirth or related medical conditions.
   3. refuse to hire a woman because she is pregnant or already has a child.
   4. All of the above.
   5. Both a and c
10. The Americans with Disability Act (ADA) makes it unlawful to:
11. discriminate in employment matters against recovering alcohol and drug abusers.
12. discriminate in employment matters against a person who has a physical or mental impairment that substantially limits one or more major life activities.
13. discriminate in employment matters against people infected with HIV.
14. All of the above.
15. a and c

11. It is unlawful to:

• 1. ask the applicant if they are disabled.
  2. ask the applicant about the disability itself.
  3. phrase job-related questions in terms of a disability.
  4. Both a and c
  5. All of the above.

12. When interviewing applicants, job requirements or qualifications must be:

• • 1. relevant to the job.
    2. discriminatory.
    3. predictive of past experience.
    4. relevant when regarding education and work experience.
    5. Both a and d

13. Pre-employment tests must be:

1. valid.
2. yield varying results.
3. given to marginal applicants to see if they can do the job.
4. given to all applicants (if given at all) and give consistent results.
5. Both a and d

14. Almost one in four Americans has African, Asian, Hispanic, or Native American ancestry. It is estimated that by 2050, the number will be:

1. one in three.
2. the same.
3. one in two.
4. significantly less.

15. Diversity refers to all of the following except:

1. symbols.
2. culture.
3. race.
4. religion.
5. age.

16. According to the NRA, what fraction of supervisors in the foodservice industry are women?

1. 7/8
2. 3/4
3. 1/2
4. 2/3
5. 1/4

17. The Americans with Disabilities Act (ADA) of 1990 makes it unlawful to discriminate against the estimated ______ million Americans who have a disability.

1. 60
2. 25
3. 5
4. 43
5. 75

18. Poor supervision can cost companies dearly in:

1. discrimination lawsuits.
2. high turnover rates.
3. litigation time and money.
4. Both a and b
5. All of the above.

19. Which of the following was established in 1978 as a central authority, responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity?

1. The Diversity Opportunity Office
2. Immigration Reform and Control Commission
3. The Equal Opportunity Commission
4. The Civil Rights Office
5. The Americans with Disabilities Association

20. When managing diversity issues positively, you should:

1. treat all of your employees equitably but not uniformly.
2. have no consistency by applying the same set of goals and values to each situation.
3. foster a climate of mutual respect.
4. All of the above.
5. Both a and c

21. Inclusion in the workplace means:

• 1. failure to include everyone, regardless of gender, marital status, race, national origin, religion, age, disability, sexual orientation, weight, or looks.
  2. to include everyone, regardless of gender, marital status, race, national origin, religion, age, disability, sexual orientation, weight, or physical appearance.
  3. to allow all employees to participate in owners’ meetings.
  4. All of the above.
  5. None of the above.

22. The starting point for EEO laws was most likely the passing of:

a. Equal Pay Act of_____

b. Pregnancy Discrimination Act of______

c. Age Discrimination Act of_____

d. Civil Rights Act of_____

e. None of the above

23. Reasonable accommodation refers to:

• 1. any change or adjustment made in order to improve the work environment.
  2. any change or adjustment to a job or the work environment that will enable someone with a disability to perform essential job functions.
  3. any change or adjustment to a job or the work environment made on behalf of any employee.
  4. All of the above.
  5. Both a and d
     1. The Family and Medical Leave Act of 1993 allows employees to take an unpaid leave of absence from work for up to 12 weeks per year for all of the following reasons except:

a. birth or adoption of a child.

b. serious health condition of a friend or family member.

c. serious health condition of a child, spouse, or parent.

d. employee’s own serious health condition.

e. All of the above.

• • 1. Which of these interview questions is appropriate to ask during the hiring process?

a. Do you own a car?

b. What is your native language?

c. Of what country are you a citizen?

d. Have you ever been convicted of a crime? If yes, give details.

e. How many children do you have?

26. When facing charges of discrimination, ________ bear(s) the burden of proving that all questions on application forms or in oral interviews are not used in making hiring and placement decisions in a discriminatory manner prohibited by law.

a. the applicant

b. the employees

c. the employer

d. the attorney

e. All of the above.

27. Which of the following does not help you to develop cross-cultural interaction skills?

1. Expressing yourself in new ways
2. Increasing personal awareness
3. Learning about other cultures
4. Recognizing and practicing cross-cultural interaction skills
5. Maintaining awareness, knowledge, and skills

28. Which of the following are examples of cultural difference?

1. People from Latin America, Africa, the Middle East, and South America prefer to communicate at much closer distances than do people from Canada or the U.S.
2. Eye contact and facial expressions are two nonverbal communication techniques that vary among cultures.
3. Even though it is a common perception that Asian people are soft spoken, it is not uncommon for Asian people to speak loudly.
4. All of the above.
5. Both a and b

29. Which of the following steps comes first for establishing a diversity and inclusion program?

1. Develop measurements to monitor progress toward the goals.
2. Develop a mission statement that includes diversity and inclusion.
3. Develop goals for diversity and inclusion for each key operating area.
4. Monitor progress toward goal accomplishment.
5. Develop objectives and strategies to show how the goals will be met.

30. At the W Hotel on Union Square in New York, they provide opportunity for more formal communication by using an employee survey index. What percent of the supervisor’s and manager’s bonus is based on the survey results?

1. 25%
2. 100%
3. 33.3%
4. 0%
5. 50%