Test Bank

Chapter 9: Organizational Management: Strategic Goals and Project Management

Multiple Choice

1. Smart goals are: specific, ________, attainable, _________, and time-bound.

a. marketable, results-oriented

b. measurable, relevant

c. measurable, rigorous

d. marketable, right-sized

Learning Objective: 9-1

Cognitive Domain: Knowledge

Answer Location: Reflection: How Exciting New Strategic Goals Become Frozen
Question Type: MC

2. The three major impediments to the accomplishment of new goals are _____________, visibility, and the allocation of time.

a. desired results

b. declaration of the new goal

c. distraction

d. delegation

Learning Objective: 9-1

Cognitive Domain: Comprehension

Answer Location: Reflection: How Exciting New Strategic Goals Become Frozen
Question Type: MC

3. What is the executive director (leader) not accountable for in the strategic planning process?

a. organization’s strategic direction

b. the daily progress of the team members

c. opportunity for the team to analyze the goals

d. monitoring the overall progress of the team

Learning Objective: 9-2

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Evaluating a Strategic Goal for Organization Impact
Question Type: MC

4. Based on the questions posed by a leadership coach on strategic goals, what concern was not mentioned by the coach?

a. Will strategic goals position the organization for the future?

b. Is there a champion assigned for each strategic goal?

c. Were responsibilities and accountabilities communicated clearly?

d. Were leaders ready to establish consequences for goals not attained?

Learning Objective: 9-2

Cognitive Domain: Comprehension

Answer Location: Prescription: Learning From Key Questions in Strategic Goal Implementation
Question Type: MC

5. Select the answer that is incorrect.

Group projects fail because of:

a. changing priorities.

b. conflicting priorities

c. poor communication

d. team over-planning

Learning Objective: 9-3

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Analyzing Your Last Group Project
Question Type: MC

6. In step one of creating the project plan, which step does not belong?

a. Create a project schedule

b. Identify constraints, restrictions, and limitations

c. Create a common vision of the project for all key stakeholders

d. Create a project schedule

Learning Objective: 9-2

Cognitive Domain: Comprehension

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: MC

7. Project restrictions and limitations include: scope, __________, budget, resources, risk, and _____________.

a. training, location

b. quality, time

c. hiring, grants

d. travel, training

Learning Objective: 9-4

Cognitive Domain: Knowledge

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: MC

8. _____________ are situations that can stop a project in its tracks.

a. Teams

b. Managers

c. Constraints

d. Risks

Learning Objective: 9-4

Cognitive Domain: Knowledge

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: MC

9. Managing risks involves assessing _________ and negative _____________.

a. outcomes, feedback

b. goals, publicity

c. probability, impact

d. performance, impact

Learning Objective: 9-4

Cognitive Domain: Comprehension

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: MC

10. Below are listed three of the four steps of project management. Which is not one of the four steps?

a. Sharing credit

b. Project schedule

c. Manage risks

d. Communication plan

Learning Objective: 9-2

Cognitive Domain: Comprehension

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: MC

11. Leading a focused team to execute a strategic goal requires the manager to _________

what is on each team member’s work plate.

a. delegate

b. monitor

c. replace

d. prescribe

Learning Objective: 9-4

Cognitive Domain: Comprehension

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: MC

12. A key project evaluation question to determine success for key stakeholders is:

a. What did we learn?

b. Were all risks managed?

c. Did project have cost overruns?

d. Did project meet expectations?

Learning Objective: 9-5

Cognitive Domain: Comprehension

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: MC

13. Select the option not part of closing a project.

a. Confirm completion of project goals and deliverables.

b. Submit a final status report to stakeholders.

c. Evaluate task list.

d. Celebrate success and recognize team leader.

Learning Objective: 9-5

Cognitive Domain: Comprehension

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: MC

True/False

1. Strategic goals are the end in mind of a strategic planning process.

a. True

b. False

Learning Objective: 9- 1

Cognitive Domain: Comprehension

Answer Location: Strategic Goals
Question Type: TF

2. The simple announcement of new goals causes the team to stay motivated until the goals are achieved.

a. True

b. False

Learning Objective: 9-1

Cognitive Domain: Comprehension

Answer Location: Reflection: How Exciting New Strategic Goals Become Frozen
Question Type: TF

3. The team should commit to as many new goals that receive a positive rating from the strategic goal analysis process.

a. True

b. False

Learning Objective: 9-1

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Evaluating a Strategic Goal for Organization Impact
Question Type: TF

4. A project is defined as a series of tasks to create a product, program, or service.

a. True

b. False

Learning Objective: 9-2

Cognitive Domain: Knowledge

Answer Location: Project Management
Question Type: TF

5. Project management skills are only needed in the engineering field.

a. True

b. False

Learning Objective: 9-2

Cognitive Domain: Knowledge

Answer Location: Project Management
Question Type: TF

6. Project managers must manage the people on the team and the tasks of the project.

a. True

b. False

Learning Objective: 9-2

Cognitive Domain: Knowledge

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: TF

7. Key budget constraints for human service organizations are grants and donor contributions.

a. True

b. False

Learning Objective: 9-4

Cognitive Domain: Comprehension

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: TF

8. Mind mapping is a spider diagram that gives a nonlinear picture of the project tasks and sequencing.

a. True

b. False

Learning Objective: 9-2

Cognitive Domain: Knowledge

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: TF

9. Team members don’t care about who takes credit for the team’s work on a project.

a. True

b. False

Learning Objective: 9-3

Cognitive Domain: Comprehension

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: TF

10. Multitasking leads to high-quality work.

a. True

b. False

Learning Objective: 9-4

Cognitive Domain: Comprehension

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: TF

Short Answer

Type: S

1. Write a SMART goal for yourself in relation to using some new knowledge from this course.

a. Student will write a goal related to the course content that is specific, measurable, attainable, relevant, and time bound.

Learning Objective: 9-1

Cognitive Domain: Application

Answer Location: Reflection: How Exciting New Strategic Goals Become Frozen
Question Type: SA

Type: S

2. Why should teams evaluate strategic goals? What factors are important in choosing to follow through to execution?

a. Student will write about at least three of the following factors: financial, community need, client need, staffing, mission alignment, unique contribution, other criteria.

Learning Objective: 9-2

Cognitive Domain: Analysis

Answer Location: Diagnosis: Evaluating a Strategic Goal for Organization Impact
Question Type: SA

Type: S

3. Give two organizational reasons why classroom group projects tend to be stressful and sometimes fail.

a. Students will select from:

Students don’t know how to lead a group

Too little planning and preparation time

Student motivation and consequences vary widely

Accountability for responsibility not clarified

Student has little influence with peers

Learning Objective: 9-3

Cognitive Domain: Analyze

Answer Location: Diagnosis: Analyzing Your Last Group Project
Question Type: SA

Type: S

4. Describe the difference between outcomes and outputs when evaluating the project data.

a. Students will describe examples of outputs and outcomes noting that outputs are countable and outcomes are more likely to be longitudinal and involve a behavior, skill, or attitude change.

Learning Objective: 9-5

Cognitive Domain: Application

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: SA

Essay

Type: E

1. When you set a new long-term strategic goal, which of the three major impediments to new goal accomplishment do you most struggle to conquer? Explain how you might improve your performance.

a. Student will write about struggling with distraction, visibility, or allocation of time. Student will also offer a method to improve their performance.

Learning Objective: 9-1

Cognitive Domain: Analysis

Answer Location: Reflection: How Exciting New Strategic Goals Become Frozen
Question Type: ESS

Type: E

2. Explain the phrase “buy-in does not come without weigh-in.”

a. Student will write about the group members’ needs to discuss and have his/her voice heard about the decision/project before members will commit to the choice.

Learning Objective: 9-2

Cognitive Domain: Analysis

Answer Location: Diagnosis: Evaluating a Strategic Goal for Organization Impact
Question Type: ESS

Type: E

3. Describe the ongoing tug-of-war in projects between time, cost, and quality.

a. Student’s answer will discuss the phenomenon that each diminishes the value of the other.

Learning Objective: 9-4

Cognitive Domain: Analysis

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: ESS

Type: E

4. You are leading a planning team 6 months prior to the event. Given the projects below, determine two possible risks that must be managed.

1. The distribution of holiday food baskets for 500 needy families occurs on a Saturday morning in New York State in mid-November.

2. The senior center of Orlando, FL hosts Grandparent/Grandchild Olympics at an outdoor venue in mid-July.

a. Risks for #1 include: weather, comprehensive list of eligible people, volunteers and staff how up to work, enough food donations to meet the need.

Risks for #2 include: weather (heat), injuries to young and old, participants without a partner, parent permission.

Learning Objective: 9-4

Cognitive Domain: Application

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: ESS

Type: E

5. Using the prompts below, describe the four important uses of data by a leader in project management.

Prompt #1 This use of data prevents the team from continuously asking “Are we there yet?”

Prompt #2 This use of data helps the team know where every project component stands at least weekly.

Prompt #3 This use of data prevents the team from continuing down the wrong path.

Prompt #4 this use of date creates an energized work environment.

a. #1 progress toward the goal

#2 current or weekly updated data

#3 data to allow course correction before the project’s end

#4 data that motivates the team

Learning Objective: 9-6

Cognitive Domain: analysis

Answer Location: Prescription: How to Successfully Manage a Project
Question Type: ESS