Test Bank

Chapter 8: Organizational Management: Vision, Mission, and Strategic Planning

Multiple Choice

1. Organizational culture is a set of social norms which consists of:

a. ethnic origins of its members

b. artistic appreciation of its members

c. family background of its members

d. behaviors, attitudes, and beliefs of the members

Learning Objective: 8-1

Cognitive Domain: Knowledge

Answer Location: Panoramic View
Question Type: MC

2. From the employee to the leader to the organization and on to the community, alignment of values is an indicator of ____________________.

a. the mission statement

b. organizational strength

c. professional values

d. external alignment

Learning Objective: 8-4

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Values, The First Point of the Constellation of Excellence
Question Type: MC

3. The two major components to a vision statement are _____________ and _______________.

a. core ideology and envisioned future

b. grants and objectives

c. alignment and principles

d. strategy and decision making

Learning Objective: 8-3

Cognitive Domain: Knowledge

Answer Location: Prescription: Writing a Vision Statement
Question Type: MC

4. The basic parts of a _________________ are core values + core purpose.

a. mission statement

b. strategic plan

c. core ideology

d. values statement

Learning Objective: 8-3

Cognitive Domain: Comprehension

Answer Location: Prescription: Writing a Vision Statement
Question Type: MC

5. A mission statement provides clarity to roles and functions as well as _________ and __________.

a. when it operates and who is in charge

b. where it is located and who is hired

c. who is served and how it’s done

d. strategies for success and leader selection

Learning Objective: 8-4

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Defining the Organization’s Purpose
Question Type: MC

6. ___________ goals and _______ based on which has the most impact on the mission.

a. consider; analyze

b. create; eliminate

c. restate; memorize

d. align; resources

Learning Objective: 8-4

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Defining the Organization’s Purpose
Question Type: MC

7. A mission-focused organization has __________ employees.

a. satisfied

b. wealthier

c. ineffective

d. dissatisfied

Learning Objective: 8-3

Cognitive Domain: Prescription: Write It, Publish It, Use It Knowledge

Answer Location:
Question Type: MC

8. Strategic planning is a process that analyzes internal and external opportunities and ______________.

a. decreases the chances of risk

b. increases the chances of success

c. creates new jobs

d. enables leaders to improve client relations

Learning Objective: 8-2

Cognitive Domain: Comprehension

Answer Location: Strategic Planning
Question Type: MC

9. Preparation for a strategic planning session involves ____________ by the leadership team.

a. pre-work to invite and prepare only the leadership team to participate

b. pre-work to inform the board of directors

c. pre-work to recruit volunteers

d. pre-work to collect documents and data

Learning Objective: 8-4

Cognitive Domain: Comprehension

Answer Location: Prescription: The Strategic Planning Process
Question Type: MC

10. A strategic planning session begins with the examination/creation of the organization’s ___________.

a. mission, vision, and values

b. pays scale and benefits

c. policies and procedures

d. hiring and benefits

Learning Objective: 8-2

Cognitive Domain: Comprehension

Answer Location: Prescription: The Strategic Planning Process
Question Type: MC

11. The successful implementation of a new strategic goal includes a target, a team, a project plan, and ________________.

a. rewards and consequences

b. a financial incentive

c. a leader

d. low expectations

Learning Objective: 8-2

Cognitive Domain: Comprehension

Answer Location: Prescription: The Strategic Planning Process
Question Type: MC

True/False

1. The culture, mission, vision, and strategic plan give a panoramic view of the organization, according to the author.

a. True

b. False

Learning Objective: 8-3

Cognitive Domain: Comprehension

Answer Location: Panoramic View
Question Type: TF

2. A vision statement describes the values and purposes the organization stands for this year.

a. True

b. False

Learning Objective: 8-3

Cognitive Domain: Knowledge

Answer Location: Panoramic View
Question Type: TF

3. An envisioned future is what we aspire to become, achieve, create, and will require significant change and profess to attain.

a. True

b. False

Learning Objective: 8-3

Cognitive Domain: Knowledge

Answer Location: Prescription: Writing a Vision Statement
Question Type: TF

4. When discovering the organization’s core values, involve all employees. If the number of employees is large, determine a representative group.

a. True

b. False

Learning Objective: 8-3

Cognitive Domain: Knowledge

Answer Location: Prescription: Writing a Vision Statement
Question Type: TF

5. Core ideology of an organization is reinvented each year.

a. True

b. False

Learning Objective: 8-3

Cognitive Domain: Comprehension

Answer Location: Prescription: Writing a Vision Statement
Question Type: TF

6. A vision statement is part of the organization’s story, shared by all stakeholders.

a. True

b. False

Learning Objective: 8-3

Cognitive Domain: Comprehension

Answer Location: Prescription: Writing a Vision Statement
Question Type: TF

7. The mission statement defines the future of the organization.

a. True

b. False

Learning Objective: 8-3

Cognitive Domain: Comprehension

Answer Location: Mission Statement
Question Type: TF

8. Without focus on a mission statement, the workplace is chaotic and stressful for employees.

a. True

b. False

Learning Objective: 8-3

Cognitive Domain: Comprehension

Answer Location: Mission Statement
Question Type: TF

9. It is not necessary to incorporate the mission statement in everything the organization does.

a. True

b. False

Learning Objective: 8-4

Cognitive Domain: Knowledge

Answer Location: Prescription: Write It, Publish It, Use It
Question Type: TF

10. A mission statement is used to set priorities, say no to requests outside of organization scope, and eliminate activities without impact.

a. True

b. False

Learning Objective: 8-4

Cognitive Domain: Comprehension

Answer Location: Prescription: Write It, Publish It, Use It
Question Type: TF

11. An organization’s game plan establishes its goals, objectives, and scope.

a. True

b. False

Learning Objective: 8-4

Cognitive Domain: Knowledge

Answer Location: Strategic Planning
Question Type: TF

12. A vision statement is revised in every strategic planning session.

a. True

b. False

Learning Objective: 8-2

Cognitive Domain: Comprehension

Answer Location: Prescription: The Strategic Planning Process
Question Type: TF

13. A mission statement is revised every 3–35 years.

a. True

b. False

Learning Objective: 8-3

Cognitive Domain: Comprehension

Answer Location: Prescription: The Strategic Planning Process
Question Type: TF

14. An effective strategic plan seeks an exhaustive number of goals for the organization to achieve in the next two years.

a. True

b. False

Learning Objective: 8-2

Cognitive Domain: Comprehension

Answer Location: Prescription: The Strategic Planning Process
Question Type: TF

Short Answer

Type: S

1. From the recommended questions to ask when writing a vision statement, respond to this question as it pertains to your department, college, or university: What is the organization’s unique position in the community?

a. Student will write what is unique about their organization and what it contributes.

Learning Objective: 8-3

Cognitive Domain: Application

Answer Location: Prescription: Writing a Vision Statement
Question Type: SA

Type: S

2. Core purpose asks the “Why do we exist” question. To determine core purpose of higher education, ask then answer the core purpose question five times. Ask why does higher education exist?

Then ask why does that (previous answer) exist? And so on.

a. Student will have a series of 5 answers and a possible core purpose for higher education.

Learning Objective: 8-5

Cognitive Domain: Analysis

Answer Location: Prescription: Writing a Vision Statement
Question Type: SA

Type: S

3. Give an example to an external threat to a human services organization (one with which you are familiar) in a SWOT analysis.

a. Student will describe a a situation such as an agency offering a similar service or program or other competing activity. Additional examples could be funding cuts from granting agencies or donor attention captured by another need.

Learning Objective: 8-2

Cognitive Domain: Application

Answer Location: Prescription: The Strategic Planning Process
Question Type: SA

Essay

Type: E

1. How do your core values align with the values of your profession within human services? Select three to write about.

A. Appreciation for diverse human beings

B. Protect clients’ right to privacy

C. Advocate for clients

D. Stay current in research.

E. Remain active in the profession.

F. Exhibit leadership for improvement of client services.

a. Student values will make part of each answer unique.

Learning Objective: 8-4

Cognitive Domain: Analysis

Answer Location: Reflection: The Role of Values in a Vision
Question Type: ESS

Type: E

2. Create a compelling visionary goal for your professional future by answering one of these four questions:

A. What is your quantitative or qualitative target?

B. Do you have a common enemy?

C. Will you be a role model?

D. Will there be an internal transformation?

a. Each response must address one of the four questions but will be individual to the student.

Learning Objective: 8-3

Cognitive Domain: Analysis

Answer Location: Prescription: Writing a Vision Statement
Question Type: ESS

Type: E

3. Explain why having buy-in to the mission statement must happen before employees make it the focus of all they do.

a. The mission statement describes why the organization exists and what makes it unique. Employees must believe in the organization’s purpose in order to align their daily and weekly tasks and goals.

Learning Objective: 8-4

Cognitive Domain: Analysis

Answer Location: Diagnosis: Defining the Organization’s Purpose
Question Type: ESS

Type: E

4. Explain the importance of first discussing the strategic planning pre-work data for a human services organization preparing for a strategic planning session. Use examples of data regarding clients, society trends, or technology.

a. Student will describe current organization data about clients, technology capability, or changes in social trends for families, and so on.

Learning Objective: 8-2

Cognitive Domain: Analysis

Answer Location: Prescription: The Strategic Planning Process
Question Type: ESS