Test Bank

Chapter 7: Organizational Management: How to Run a Meeting and Decision Making

Multiple Choice

1. What is the purpose of meetings?

a. To have conversation about the latest situation at work

b. To reprimand poor performance of the team

c. To problem solve, share information, make decisions

d. To keep email inbox from becoming cluttered with information sharing

Learning Objective: 7-1

Cognitive Domain: Knowledge

Answer Location: Reflection: Your Meeting Experience
Question Type: MC

2. By confirming the meeting participant’s agreement to the meeting goals, objectives, and agenda, the meeting facilitator

a. knows the outcome of every decision

b. has a roadmap and engaged everyone to proceed in the same direction

c. can adjourn the meeting 20 min. early

d. can guarantee that quorum is present

Learning Objective: 7-2

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Meeting Planner and Participants
Question Type: MC

3. Who determines the method for the team to make decisions?

a. The stakeholders

b. The whole team

c. The senior leadership

d. The leader

Learning Objective: 7-4

Cognitive Domain: Comprehension

Answer Location: Prescription: Preparing for an Effective and Efficient Meeting
Question Type: MC

4. Decision making requires participants to be able to ________________ .

a. prepare a defense for their idea

b. engage in discussion to forecast each possible solution

c. recruit others to their way of thinking

d. vote

Learning Objective: 7-4

Cognitive Domain: Comprehension

Answer Location: Decision making
Question Type: MC

5. What are: 1) Who cares? 2) Who knows? 3) Who must agree? 4) How many people should be involved?

a. Questions the leader asks when setting meeting agendas.

b. Questions the leader asks when organizing data.

c. Questions the leader asks when deciding decision-making process.

d. Questions the leader asks when determining who should be invited to the meeting.

Learning Objective: 7-4

Cognitive Domain: Comprehension

Answer Location: Diagnosis: The Steps in Decision Making
Question Type: MC

True/False

1. Meeting planners many times fail to attend to participant needs treating it as their personal gathering.

a. True

b. False

Learning Objective: 7-2

Cognitive Domain: Comprehension

Answer Location: Reflection: Your Meeting Experience
Question Type: TF

2. Meeting participants are always loyal to new leaders.

a. True

b. False

Learning Objective: 7-2

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Meeting Planner and Participants
Question Type: TF

3. There is a downward trend in the organizations’ ability to gather all stakeholders for the decision-making process.

a. True

b. False

Learning Objective: 7-2

Cognitive Domain: Knowledge

Answer Location: Prescription: Preparing for an Effective and Efficient Meeting
Question Type: TF

4. In a meeting agenda, old business follows new business.

a. True

b. False

Learning Objective: 7-1

Cognitive Domain: Knowledge

Answer Location: Prescription: Preparing for an Effective and Efficient Meeting
Question Type: TF

5. A common failure in decision making is not inviting all the stakeholders to the meeting.

a. True

b. False

Learning Objective: 7-4

Cognitive Domain: Knowledge

Answer Location: Prescription: Preparing for an Effective and Efficient Meeting
Question Type: TF

6. Decision making is one of many important actions a group can take.

a. True

b. False

Learning Objective: 7-4

Cognitive Domain: Comprehension

Answer Location: Decision making
Question Type: TF

7. The stakeholders determine the decision-making process.

a. True

b. False

Learning Objective: 7-4

Cognitive Domain: Knowledge

Answer Location: Diagnosis: The Steps in Decision Making
Question Type: TF

Short Answer

Type: S

1. Explain three benefits of having a recorder at a meeting.

a. Easy to catch up latecomers

b. Increases accountability

c. Encourages group sense of accomplishment

Learning Objective: 7-2

Cognitive Domain: Analysis

Answer Location: Prescription: Preparing for an Effective and Efficient Meeting
Question Type: SA

Type: S

2. How do process and expedient thinkers approach a meeting differently.

a. Student answers will include: process thinkers need details and time to think while expedient thinkers need a reason to review material and ground rules to remain respectful.

Learning Objective: 7-2

Cognitive Domain: Analysis

Answer Location: Prescription: Preparing for an Effective and Efficient Meeting
Question Type: SA

Type: S

3. What are meeting ground rules, what do they accomplish, and give an example.

a. Student answer will discuss process of group decision making on rules for operation of group, how it enables all members to hold each other accountable. Examples can be many but center on respect and meeting operations.

Learning Objective: 7-2

Cognitive Domain: Comprehension

Answer Location: Prescription: Preparing for an Effective and Efficient Meeting
Question Type: SA

Type: S

4. What are the benefits of using the Memory Jogger version of Brain writing?

a. Provides a method for teams to thoughtfully generate a large number of ideas and find connections and unique combinations of the ideas.

Learning Objective: 7-5

Cognitive Domain: Comprehension

Answer Location: Prescription: the Tools of Decision Making
Question Type: SA

Type: S

5. What are the benefits of using an Affinity Diagram?

a. Provides a method for teams to generate a large number of ideas and then organize and summarize the ideas into groupings to find a solution.

Learning Objective: 7-5

Cognitive Domain: Comprehension

Answer Location: Prescription: the Tools of Decision Making
Question Type: SA

6. What are the benefits of using nominal group techniques?

a. Provides a team to quickly come to consensus on the relative importance of the issues or solutions by completing rankings into the team’s priorities.

Learning Objective: 7-5

Cognitive Domain: Comprehension

Answer Location: Prescription: the Tools of Decision Making
Question Type: SA

7. What are the benefits of using cause and effect?

a. Provides a team a method to explore and display the details of all the possible causes related to a problem.

Learning Objective: 7-5

Cognitive Domain: Comprehension

Answer Location: Prescription: the Tools of Decision Making
Question Type: SA

Essay

Type: E

1. From your meeting experiences, write an explanation for preventing the following two meeting challenges.

a. Lack of clarity of meeting outcomes

b. Inability to make decisions

a. Student will share the benefits of the meeting facilitator starting with a purpose and communicating it to the meeting attendees with a detailed agenda in advance of the meeting. To facilitate decision making included the leader determining the method of decision making and communicating it to the meeting participants. Making decision also benefits from advance sharing of data.

Learning Objective: 7-2

Cognitive Domain: Analysis

Answer Location: Reflection: Your Meeting Experience
Question Type: ESS

Type: E

2. Describe with details two behaviors you will employ to enable meeting participants to have an effective meeting.

a. Student answer topics can include: giving adequate notice, having ground rules, sending agenda in advance, inclusiveness of facilitator, review meeting goals and objectives, remain neutral, provide a recorder, start and end on time, and show appreciation to participants.

Learning Objective: 7-2

Cognitive Domain: Application

Answer Location: Prescription: Preparing for an Effective and Efficient Meeting
Question Type: ESS

Type: E

3. Explain the four basic methods of decision making.

a. The student should explain how a team leader would make a command decision, use a consultative process, vote, and achieve a decision through consensus.

Learning Objective: 7-4

Cognitive Domain: Analysis

Answer Location: Prescription: the Tools of Decision Making
Question Type: ESS

Type: E

4. Using a Fishbone Diagram, label at least four “ribs” that would represent key considerations in selecting a restaurant for you and your friends to enjoy.

a. The student’s answer should discuss four of the following: parking and location; variety and type of food; price; service of staff; cleanliness; comfort and ambiance of facility.

Learning Objective: 7.3

Cognitive Domain: Application

Answer Location: Prescription: the Tools of Decision Making
Question Type: ESS