Full Test Bank Listening Ch.6

Type: multiple choice question

Title: Chapter 6 Question 1

1) People who exhibit which of the following skills are more likely than others to be hired and promoted?

Page reference: THE VALUE OF LISTENING

a. listening

b. writing

c. public speaking

d. persuasion

Type: multiple choice question

Title: Chapter 6 Question 2

2) Which listening style is the best defense against being fooled by “pseudo-profound” assertions—statements that sound smart but are misleading or nonsensical?

Page reference: THE VALUE OF LISTENING

a. evaluative

b. relational

c. task-oriented

d. mindful

Type: multiple choice question

Title: Chapter 6 Question 3

3) According to Stephen Covey, what do highly effective listeners do that sets them apart from others?

Page reference: THE VALUE OF LISTENING

a. They rehearse what they want to say next.

b. They listen to understand.

c. They pretend to listen.

d. They learn to give nonverbal responses when listening.

Type: multiple choice question

Title: Chapter 6 Question 4

4) Which of the following is NOT considered a reason one should strive to be a better listener?

Page reference: THE VALUE OF LISTENING

a. Asking for and listening to advice makes you look good.

b. Your hearing will improve with practice.

c. Effective listening makes you a better friend and romantic partner.

d. You will improve your leadership skills.

Type: multiple choice question

Title: Chapter 6 Question 5

5) Which of the following is an accurate statement about listening?

Page reference: MISCONCEPTIONS ABOUT LISTENING

a. People remember only three quarters of what they hear.

b. Listening is a skill that needs to be learned.

c. Hearing and listening are the same process.

d. Listening is an automatic and natural process.

Type: multiple choice question

Title: Chapter 6 Question 6

6) Which of the following is the act of paying attention to a signal?

Page reference: MISCONCEPTIONS ABOUT LISTENING

a. Understanding

b. Listening

c. Hearing

d. Attending

Type: multiple choice question

Title: Chapter 6 Question 7

7) When the brain interprets sound and gives meaning to the sound, it is called ____________.

Page reference: MISCONCEPTIONS ABOUT LISTENING

a. empathizing

b. understanding

c. listening

d. attending

Type: multiple choice question

Title: Chapter 6 Question 8

8) Which of the following describes the degree of similarity between what a listener understands and what the sender was attempting to communicate?

Page reference: MISCONCEPTIONS ABOUT LISTENING

a. Residual message

b. Listening fidelity

c. Congruence

d. Hearing quotient

Type: multiple choice question

Title: Chapter 6 Question 9

9) People who exhibit listening fidelity __________.

Page reference: MISCONCEPTIONS ABOUT LISTENING

a. do not adequately understand a speaker’s remarks

b. use socially supportive responses

c. faithfully listen to their partners

d. accurately comprehend the intent of the speaker’s message

Type: multiple choice question

Title: Chapter 6 Question10

10) Listening is a necessary element of which part of the transactional communication model?

Page reference: MISCONCEPTIONS ABOUT LISTENING

a. Feedback

b. Channel

c. Environment

d. Message

Type: multiple choice question

Title: Chapter 6 Question 11

11) When you shop online for athletic shoes, and you suddenly get inundated with ads for athletic apparel, social media professionals call this behavior by marketers

Page reference: MISCONCEPTIONS ABOUT LISTENING

a. unethical

b. listening

c. spying

d. creepy

Type: multiple choice question

Title: Chapter 6 Question 12

12) According to researchers, on average, what percentage of information can a person remember immediately after hearing it?

Page reference: MISCONCEPTIONS ABOUT LISTENING

a. 30 percent

b. 65 percent

c. 50 percent

d. 15 percent

Type: multiple choice question

Title: Chapter 6 Question 13

13) We process so much information every day—from instructors, friends, social media, TV, and other sources, the part we eventually remember is called the

Page reference: MISCONCEPTIONS ABOUT LISTENING

a. selective message

b. transient message

c. salient message

d. residual message

Type: multiple choice question

Title: Chapter 6 Question 14

14) When you are fully present with others—paying close attention to their gestures, manner, and silences, as well as to what they say, you are listening

Page reference: MISCONCEPTIONS ABOUT LISTENING

a. mindfully.

b. effectively.

c. situationally.

d. defensively.

Type: multiple choice question

Title: Chapter 6 Question 15

15) Steven is in his office writing an e-mail while talking to his supervisor on the phone about an important project. At the same time, he is keeping an eye out for a text message from his daughter. Suddenly, a coworker pops into the office to let Steven know that, in five minutes, they will be meeting downstairs to go to lunch. Fifteen minutes later, Steven walks downstairs only to find, to his surprise, that his coworkers left without him. Which of the following may be the most likely explanation for Steven’s failure to meet his coworkers at the correct time?

Page reference: OVERCOMING CHALLENGES TO LISTENING

a. Steven missed the message because he was thinking too fast.

b. Steven didn’t effectively analyze the message.

c. Steven misheard his coworker due to message overload.

d. Steven was only listening to the parts of the message he wanted to hear.

Type: multiple choice question

Title: Chapter 6 Question 16

16) Anita had received some upsetting news just before beginning her shift as a server. All evening long, Anita was taking people’s orders incorrectly. She was also having trouble listening to her manager’s directions. Which reason best explains Anita’s poor work performance?

Page reference: OVERCOMING CHALLENGES TO LISTENING

a. She was receiving too much information at once.

b. The noise level in the restaurant was too high.

c. She was doing too many things at once.

d. She was having a problem with psychological noise.

Type: multiple choice question

Title: Chapter 6 Question 17

17) All during class, Deandra was distracted by the construction work going on outside. As a result, she couldn’t remember most of the teacher’s lecture. Deandra’s listening difficulties, in other words, were caused by __________.

Page reference: OVERCOMING CHALLENGES TO LISTENING

a. psychological noise

b. physical noise

c. message overload

d. rapid thought

Type: multiple choice question

Title: Chapter 6 Question 18

18) Glancing at your phone several times during Thanksgiving dinner annoys your grandmother who travelled here from Germany and even made your favorite dessert. She accuses you of not listening to her even though you heard every word. Her annoyance at your listening skills is likely a result of

Page reference: OVERCOMING CHALLENGES TO LISTENING

a. message overload.

b. physiological noise.

c. cultural differences.

d. media influences.

Type: multiple choice question

Title: Chapter 6 Question 19

19) John and Cynthia went on a date. During dinner, John consistently made eye contact with Cynthia and nodded his head as she was talking. However, instead of focusing exclusively on Cynthia, John was thinking about the game that he was missing. Which type of faulty listening behavior was John exhibiting?

Page reference: FAULTY LISTENING HABITS

a. Selective listening

b. Pseudolistening

c. Insulated listening

d. Stage hogging

Type: multiple choice question

Title: Chapter 6 Question 20

20) Which type of listener only pays attention to the parts of conversation that are interesting to them?

Page reference: FAULTY LISTENING HABITS

a. Pseudolistener

b. Defensive listener

c. Insulated listener

d. Selective listener

Type: multiple choice question

Title: Chapter 6 Question 21

21) Adriana had been on the telephone for a while talking with a friend. When she came out of her room, her mom asked her what she had been doing. Adriana perceived this question as an invasion of her privacy. Which type of faulty listening behavior was Adriana guilty of?

Page reference: FAULTY LISTENING HABITS

a. Insensitive listening

b. Selective listening

c. Defensive listening

d. Pseudolistening

Type: multiple choice question

Title: Chapter 6 Question 22

22) Betty meets her friend Vanessa for lunch. During lunch, Vanessa starts talking about the death of her beloved Uncle Max. In an example of ____________ listening, Betty, who is uncomfortable talking about death, excuses herself and goes to the restroom.

Page reference: FAULTY LISTENING HABITS

a. insensitive

b. insulated

c. defensive

d. narcissistic

Type: multiple choice question

Title: Chapter 6 Question 23

23) Kaylin was telling her friend, Amanda, about the drama that happened in the lunchroom yesterday, but Amanda was thinking about the drama in her own life, so Amanda just sat there, not interrupting Kaylin, but not encouraging her either. What kind of faulty listening habit is Amanda displaying?

Page reference: FAULTY LISTENING HABITS

a. stage-hogging

b. ambushing

c. passive narcissism

d. cultural indifference

Type: multiple choice question

Title: Chapter 6 Question 24

24) This type of listener tries to monopolize the conversation by switching topics.

Page reference: FAULTY LISTENING HABITS

a. stage-hogger

b. insensitive listener

c. ambusher

d. defensive listener

Type: multiple choice question

Title: Chapter 6 Question 25

25) What is one drawback of relational listening?

Page reference: LISTENING TO CONNECT AND SUPPORT

a. It can negatively impact the listener’s self-concept and self-esteem.

b. It may lead to decreased relational satisfaction.

c. It is difficult for listeners to remain detached.

d. It interferes with both analytical and critical reasoning.

Type: multiple choice question

Title: Chapter 6 Question 26

26) Relational listening involves

Page reference: LISTENING TO CONNECT AND SUPPORT

a. emotionally connecting with others and understanding people.

b. securing information necessary to get the job done.

c. helping the speaker deal with personal problems.

d. fully understanding the message

Type: multiple choice question

Title: Chapter 6 Question 27

27) The best way to provide social support is to utilize ____________.

Page reference: LISTENING TO CONNECT AND SUPPORT

a. a combination of judging, comforting, and reflecting responses

b. a variety of supportive responses that meet the needs of the personal and situation

c. your personal preference for offering advice.

d. objective and impassive responses.

Type: multiple choice question

Title: Chapter 6 Question 28

28) When asking questions as a way to support another, it’s important to

Page reference: LISTENING TO CONNECT AND SUPPORT

a. ask questions to encourage the person to keep talking.

b. ask questions that distract the person from their troubles.

c. use questions to disguise your suggestions.

d. ask questions to satisfy your own curiosity

Type: multiple choice question

Title: Chapter 6 Question 29

29) To effectively paraphrase a message, one should _________.

Page reference: LISTENING TO CONNECT AND SUPPORT

a. separate the message from the speaker

b. listen for unexpressed thoughts

c. restate the exact words of the speaker

d. reflect the speaker’s thoughts and feelings in different words

Type: multiple choice question

Title: Chapter 6 Question 30

30) Which of the following involves the use of silence and statements of encouragement to elicit a response from another person?

Page reference: LISTENING TO CONNECT AND SUPPORT

a. Paraphrasing

b. Advising

c. Prompting

d. Reflecting

Type: multiple choice question

Title: Chapter 6 Question 31

31) In the question-and-answer period following his speech, Will responded: “If I understood your question correctly, you are asking how I interpret the legal battle. Am I correct?” In this instance, Will is __________.

Page reference: LISTENING TO CONNECT AND SUPPORT

a. equivocating

b. paraphrasing

c. evading the question

d. not listening

Type: multiple choice question

Title: Chapter 6 Question 32

32) Alexis is talking to Ryan about the horrible day she had. Ryan responds: “Don’t worry. The worst part is over. It will probably get easier from here.” What type of supportive response is Ryan using?

Page reference: LISTENING TO CONNECT AND SUPPORT

a. Paraphrasing

b. Prompting

c. Advising

d. Comforting

Type: multiple choice question

Title: Chapter 6 Question 33

33) Before offering advice, you need to make sure that __________.

Page reference: LISTENING TO CONNECT AND SUPPORT

a. you can deliver advice in a face-saving manner

b. you remain completely objective and impartial

c. the person is sufficiently frustrated enough to accept it

d. the person will blame you and not themselves if the advice doesn’t work

Type: multiple choice question

Title: Chapter 6 Question 34

34) Deborah Tannen indicates that women often respond to another’s description of personal troubles by ____________ these experiences.

Page reference: GENDER AND SUPPORTIVE LISTENING

a. dismissing

b. joking about

c. matching

d. advising on

Type: multiple choice question

Title: Chapter 6 Question 35

35) Online anonymity may encourage _____________, but it can also promote racism, sexism, and homophobia.

Page reference: GENDER AND SUPPORTIVE LISTENING

a. relational listening

b. reflective listening

c. topic specialization

d. self-disclosure

Type: multiple choice question

Title: Chapter 6 Question 36

36) Annie is listening to her teacher’s lecture. It is very important that she remember the material, so she takes extensive notes and jots down the main ideas. What type of listening is Annie engaged in?

Page reference: LISTENING TO ACCOMPLISH, ANALYZE, OR CRITIQUE

a. Analytical

b. Critical

c. Task-oriented

d. Supportive

Type: multiple choice question

Title: Chapter 6 Question 37

37) Rebecca arrives at a local dealership to buy a new car. Right away, the salesperson takes her around the lot and shows her several new models. Rebecca listens intently to the salesperson’s pitch for each car. However, she questions whether the salesperson really knows what he’s talking about and if he is sincerely interested in helping her. In this instance, Rebecca is engaged in ____________.

Page reference: LISTENING TO ACCOMPLISH, ANALYZE, OR CRITIQUE

a. relational listening

b. task-oriented listening

c. analytical listening

d. critical listening

Type: multiple choice question

Title: Chapter 6 Question 38

38) You can become more effective as a task-oriented listener by following which guideline below?

Page reference: LISTENING TO ACCOMPLISH, ANALYZE, OR CRITIQUE

a. Ask counterfeit questions to subtly send messages

b. If a speaker is long-winded take notes on all the details to stay on task

c. Use paraphrasing to confirm your understanding of the message

d. Ignore emotional issues and concerns of others

Type: multiple choice question

Title: Chapter 6 Question 39

39) “I am impatient with people who ramble on without getting to the point” is a frustration of a(n) ____________ listener.

Page reference: LISTENING TO ACCOMPLISH, ANALYZE, OR CRITIQUE

a. analytical

b. task-oriented

c. critical

d. insensitive

Type: multiple choice question

Title: Chapter 6 Question 40

40) Midway through a conversation with her mom, Julie suddenly exclaims, “Why don’t you ever listen to me?” Her remark is an example of a ____________.

Page reference: LISTENING TO ACCOMPLISH, ANALYZE, OR CRITIQUE

a. counterfeit question

b. sincere question

c. perception check

d. reflective question

Type: multiple choice question

Title: Chapter 6 Question 41

41) When you encounter messages that stir up strong feelings, what do experts say you should do to avoid tuning out or jumping to conclusions?

Page reference: LISTENING TO ACCOMPLISH, ANALYZE, OR CRITIQUE

a. Make a quick escape from the tense situation until you can figure out the best thing to do

b. Try pseudolistening to avoid being rude

c. Understand that the speaker is as important as the message.

d. Avoid the tendency to judge before understanding by paraphrasing the ideas before responding to them.

Type: multiple choice question

Title: Chapter 6 Question 42

42) A critical listener should ____________.

Page reference: LISTENING TO ACCOMPLISH, ANALYZE, OR CRITIQUE

a. separate the message from the speaker

b. look for key ideas and take notes

c. examine the speaker’s evidence and reasoning

d. make a decision quickly

Type: multiple choice question

Title: Chapter 6 Question 43

43) How do online support groups differ from face-to-face supportive encounters?

Page reference: GENDER AND SUPPORTIVE LISTENING

a. It is easier to express empathy in online support groups than in person.

b. It takes longer to reveal personal information in online support groups.

c. Online support groups allow anonymous self-disclosure.

d. Online support communities do not permit effective questioning styles.

Type: multiple choice question

Title: Chapter 6 Question 44

44) Accepted by three universities, Shaniqua is now having difficulty deciding which to attend. She decides to ask her friend Maria for her help. Maria listens intently and provides an interpretation of the problem, which helps Shaniqua solve her dilemma. What type of supportive response did Maria utilize?

Page reference: LISTENING TO ACCOMPLISH, ANALYZE, OR CRITIQUE

a. Analyzing

b. Questioning

c. Paraphrasing

d. Comforting

Type: multiple choice question

Title: Chapter 6 Question 45

45) Emily is having serious problems with her family. She is extremely distressed and asks you to come over to her house to talk about it. At one point in the conversation, she says: “My family doesn’t understand me. Everything I like seems to go against their values. Even though I know they love me, they don’t accept me for who I am.” Which of the following would be the most effective relational listening response in this situation?

Page reference: LISTENING TO CONNECT AND SUPPORT

a. “Why do you think they feel that way? Did you do something to offend them?”

b. “Well, you know what they say. Families are like fudge—mostly sweet with a few nuts.”

c. “I think you need to speak up more directly. That’s the only way you will gain their respect.”

d. “I can see you’re hurting right now. I’m sorry. I know how important your family is to you.”

Type: multiple choice question

Title: Chapter 6 Question 46

46) Critical listening requires you to examine reasoning and evidence. Which of the following questions is NOT a guideline for judging the quality of reasoning and evidence?

Page reference: LISTENING TO ACCOMPLISH, ANALYZE, OR CRITIQUE

a. Is the evidence recent enough?

b. Is enough evidence presented?

c. Is the evidence from a reliable source?

d. Does the evidence support many different claims?

Type: multiple choice question

Title: Chapter 6 Question 47

47) Psychologist and social media analyst Sherry Turkle offers all of the following tips to improve your listening habits EXCEPT

Page reference: MISCONCEPTIONS ABOUT LISTENING

a. Only reach for a device when you get a free moment.

b. Create “device-free zones.”

c. Share your feelings in person every so often.

d. Take stock of what you are seeing, feeling, smelling, and hearing.

Type: fill-in-blank

Title: Chapter 6 Question 48

48) When we have several browsers open to various social media sites and texting our texting friends to make plans for tonight, all while catching up on work email, we think we are being productive; however, research shows that _________ significantly slows down productivity.

Type: fill-in-blank

Title: Chapter 6 Question 49

49) Listening only to what the speaker is saying and not recognizing the underlying thoughts or feelings being expressed is a faulty listening habit of _________ listeners.

Type: fill-in-blank

Title: Chapter 6 Question 50

50) Instead of focusing on the speaker in positive ways, conversational ____________ focus on themselves and their interests.

Type: fill-in-blank

Title: Chapter 6 Question 51

51) When you want to understand and connect with another person, you should use ____________ listening.

Type: fill-in-blank

Title: Chapter 6 Question 52

52) When you go a step further than just connecting with someone, and you try to help them deal with personal dilemmas, you are engaging in ____________ listening.

Type: fill-in-blank

Title: Chapter 6 Question 53

53) Questions which are disguised attempts to send a message or get new information are called ____________ questions.

Type: fill-in-blank

Title: Chapter 6 Question 54

54) The process that involves understanding difficult material by writing it down, describing it like you’re teaching a child, asking questions about aspects of the idea are still unclear, and then reviewing information further is known as the _________ technique.

Type: fill-in-blank

Title: Chapter 6 Question 55

55) The process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain is called __________.

Type: fill-in-blank

Title: Chapter 6 Question 56

56) _____________ is the act of interpreting a message by following syntactic, semantic, and pragmatic rules.

Type: fill-in-blank

Title: Chapter 6 Question 57

57) The act of recalling previously introduced information is known as ___________.

Type: fill-in-blank

Title: Chapter 6 Question 58

58) When you are tuning in and out of a conversation responding only to the parts of the conversation that interest you, you are engaging in listening.

Type: matching question

Title: Chapter 6 Question 59

59) Drag and drop items on the left to the corresponding item on the right.

Type: matching question

Title: Chapter 6 Question 60

60) Drag and drop items on the left to the corresponding item on the right.