Chapter 12: Leading a Team

Test Bank

Multiple Choice

1. A team is defined as two or more individuals ______.

A. collaborating for longer than a week

B. headed in the same direction

C. aligned in a common purpose

D. coming together for the first time

Learning Objective: 12.2: Describe the difference between teams and groups.

Cognitive Domain: Knowledge

Answer Location: Introduction: Designing Teams Within the Organizational Culture

Difficulty Level: Easy

2. ______ occurs when the output of the group is greater than the combined output of each individual.

A. Energy

B. Motivation

C. Teams

D. Synergy

Learning Objective: 12.2: Describe the difference between teams and groups.

Cognitive Domain: Knowledge

Answer Location: Introduction: Designing Teams Within the Organizational Culture

Difficulty Level: Easy

3. Many employers are asking high schools and universities to better prepare graduates with ______ skills.

A. teamwork

B. visioning

C. management

D. authoritative

Learning Objective: 12.1: Identify the skills necessary to be an effective team member.

Cognitive Domain: Knowledge

Answer Location: Just What Is a Team?

Difficulty Level: Easy

4. A ______ is defined as a collection of individuals who are coordinating their work for some reason or another.

A. collective

B. group

C. team

D. pod

Learning Objective: 12.1: Identify the skills necessary to be an effective team member.

Cognitive Domain: Knowledge

Answer Location: Teams Versus Groups

Difficulty Level: Easy

5. Team ______ comprise the functions that each individual plays in the team.

A. dynamics

B. expectations

C. roles

D. fluctuations

Learning Objective: 12.2: Describe the difference between teams and groups.

Cognitive Domain: Knowledge

Answer Location: Teams Versus Groups

Difficulty Level: Easy

6. ______ typically arises dynamically in teams and may fluctuate with time.

A. Setting expectations

B. Determining roles

C. Clarifying values

D. Shared leadership

Learning Objective: 12.2: Describe the difference between teams and groups.

Cognitive Domain: Knowledge

Answer Location: Teams Versus Groups

Difficulty Level: Medium

7. Many experts suggest that teams should be no larger than ______ individuals.

A. 20

B. 40

C. 12

D. 8

Learning Objective: 12.2: Describe the difference between teams and groups.

Cognitive Domain: Knowledge

Answer Location: Teams Versus Groups

Difficulty Level: Easy

8. Designing your team means ______.

A. selecting your team members for the skills and talents they bring to the table

B. conducting interviews

C. choosing the strongest candidates

D. presenting a clear vision

Learning Objective: 12.1: Identify the skills necessary to be an effective team member.

Cognitive Domain: Knowledge

Answer Location: Teams Versus Groups

Difficulty Level: Easy

9. Which of the following is not a skill typically thought of as important for teamwork?

A. problem-solving

B. creativity

C. critical thinking

D. charismatic

Learning Objective: 12.1: Identify the skills necessary to be an effective team member.

Cognitive Domain: Knowledge

Answer Location: Just What Is a Team?

Difficulty Level: Easy

10. A ______ team is comprised of members from different departments who may be selected as a representative of that particular department or due to their area of expertise.

A. permanent

B. cross-functional

C. self-directed

D. virtual

Learning Objective: 12.3: Compare various types of organizational team models.

Cognitive Domain: Knowledge

Answer Location: Types of Teams

Difficulty Level: Easy

11. A ______ team is similar to a cross-functional team, but members take responsibility for the quality of the work process, sharing of management and leadership functions, and are involved in training, hiring, and discipline matters for the team.

A. permanent

B. high-performing

C. self-directed

D. virtual

Learning Objective: 12.3: Compare various types of organizational team models.

Cognitive Domain: Knowledge

Answer Location: Types of Teams

Difficulty Level: Easy

12. A ______ team is one that works together continuously on various projects either simultaneously or consecutively.

A. permanent

B. high-performing

C. self-directed

D. virtual

Learning Objective: 12.3: Compare various types of organizational team models.

Cognitive Domain: Knowledge

Answer Location: Types of Teams

Difficulty Level: Easy

13. A ______ team is geographically dispersed and convenes electronically.

A. permanent

B. high-performing

C. cross-functional

D. virtual

Learning Objective: 12.3: Compare various types of organizational team models.

Cognitive Domain: Knowledge

Answer Location: Types of Teams

Difficulty Level: Easy

14. A ______ team is one that displays extraordinary effort and productivity.

A. permanent

B. high-performing

C. cross-functional

D. virtual

Learning Objective: 12.3: Compare various types of organizational team models.

Cognitive Domain: Knowledge

Answer Location: Types of Teams

Difficulty Level: Easy

15. Teams comprised of purposefully differing perspectives are likely to conflict, and from that conflict springs ______.

A. innovation

B. distrust

C. dysfunction

D. relationships

Learning Objective: 12.3: Compare various types of organizational team models.

Cognitive Domain: Comprehension

Answer Location: Essentials of Building a Great Team

Difficulty Level: Medium

16. When a team establishes a common purpose, it is fulfilling which of the key elements for teams?

A. climate of respect and trust

B. attentive leadership

C. meaningful mission

D. clear roles and processes

Learning Objective: 12.4: Assess the essential elements of teams.

Cognitive Domain: Comprehension

Answer Location: Essentials of Building a Great Team

Difficulty Level: Medium

17. When a team focuses on enhancing its relationships, it is fulfilling which of the key elements for teams?

A. climate of respect and trust

B. attentive leadership

C. meaningful mission

D. clear roles and processes

Learning Objective: 12.4: Assess the essential elements of teams.

Cognitive Domain: Comprehension

Answer Location: Essentials of Building a Great Team

Difficulty Level: Medium

18. When a team identifies a task for each person, it is fulfilling which of the key elements for teams?

A. climate of respect and trust

B. attentive leadership

C. meaningful mission

D. clear roles and processes

Learning Objective: 12.4: Assess the essential elements of teams.

Cognitive Domain: Comprehension

Answer Location: Essentials of Building a Great Team

Difficulty Level: Medium

19. When a team continuously ensures that the group is working within their agreed upon jobs, has the resources it needs, and is headed on the right path, it is fulfilling which of the key elements for teams?

A. climate of respect and trust

B. attentive leadership

C. meaningful mission

D. clear roles and processes

Learning Objective: 12.4: Assess the essential elements of teams.

Cognitive Domain: Comprehension

Answer Location: Essentials of Building a Great Team

Difficulty Level: Medium

20. Human capital management (HCM) is an employee-centered approach to human resources. Which of the following strategies does not align with HCM?

A. focus on strengths

B. demonstrate empathy

C. apply stringent employee oversights

D. recognize both extrinsic and intrinsic rewards

Learning Objective: 12.3: Compare various types of organizational team models.

Cognitive Domain: Comprehension

Answer Location: Human Capital Management and Leadership: Investing in Your Human Resources

Difficulty Level: Medium

21. ______ is an aspirational image that provides short- and long-term direction for an organization and its members.

A. Culture

B. Vision

C. Identity

D. Values

Learning Objective: 12.4: Assess the essential elements of teams.

Cognitive Domain: Knowledge

Answer Location: Shared Vision, Values, and Culture—Key to Team Success

Difficulty Level: Easy

22. ______ is a design principles that state that environments and objects should be designed to be useable without modification by as many people as possible.

A. Priming

B. Immersion

C. Figure–ground Relationship

D. Accessibility

Learning Objective: 12.4: Assess the essential elements of teams.

Cognitive Domain: Knowledge

Answer Location: Leadership by Design

Difficulty Level: Easy

23. ______ are a set of beliefs or ideals that guide a person’s behavior.

A. Culture

B. Vision

C. Identity

D. Values

Learning Objective: 12.1: Identify the skills necessary to be an effective team member.

Cognitive Domain: Knowledge

Answer Location: Shared Vision, Values, and Culture—Key to Team Success

Difficulty Level: Easy

24. ______ is a set of shared values and assumptions by organizational (or group) members.

A. Culture

B. Vision

C. Identity

D. Values

Learning Objective: 12.4: Assess the essential elements of teams.

Cognitive Domain: Knowledge

Answer Location: Shared Vision, Values, and Culture—Key to Team Success

Difficulty Level: Easy

25. When individuals need to get to know others and understand culture and norms, a group is likely in which stage of Tuckman’s model of group development?

A. forming

B. norming

C. performing

D. storming

Learning Objective: 12.5: Interpret Tuckman’s stages of group development.

Cognitive Domain: Application

Answer Location: Tuckman’s Stages of Group Development

Difficulty Level: Medium

26. When individuals need to revisit the mission, refocus on goals, and establish trust, a group is likely in which stage of Tuckman’s model of group development?

A. forming

B. norming

C. adjourning

D. storming

Learning Objective: 12.5: Interpret Tuckman’s stages of group development.

Cognitive Domain: Application

Answer Location: Tuckman’s Stages of Group Development

Difficulty Level: Medium

27. When individuals need to capitalize on differences, benchmark team progress, and capitalize on differences, a group is likely in which stage of Tuckman’s model of group development?

A. forming

B. norming

C. adjourning

D. storming

Learning Objective: 12.5: Interpret Tuckman’s stages of group development.

Cognitive Domain: Application

Answer Location: Tuckman’s Stages of Group Development

Difficulty Level: Medium

28. When individuals enrich others’ work, acknowledge and celebrate success, and assess and address internal and external changes, a group is likely in which stage of Tuckman’s model of group development?

A. forming

B. norming

C. adjourning

D. performing

Learning Objective: 12.5: Interpret Tuckman’s stages of group development.

Cognitive Domain: Application

Answer Location: Tuckman’s Stages of Group Development

Difficulty Level: Medium

29. When individuals address fears of loss and sadness and clarify next steps, a group is likely in which stage of Tuckman’s model of group development?

A. storming

B. norming

C. adjourning

D. performing

Learning Objective: 12.5: Interpret Tuckman’s stages of group development.

Cognitive Domain: Application

Answer Location: Tuckman’s Stages of Group Development

Difficulty Level: Medium

30. In Tuckman’s stages of group development, the ______ stage is characterized by members coming together and behaving in a tentative way while trying to understand the task, interpersonal dynamics, and each other.

A. performing

B. forming

C. norming

D. storming

Learning Objective: 12.5: Interpret Tuckman’s stages of group development.

Cognitive Domain: Knowledge

Answer Location: Tuckman’s Stages of Group Development

Difficulty Level: Easy

31. In Tuckman’s stages of group development, the ______ stage is characterized by members in conflict as they attempt to find their place in the team and gain an understanding of the tasks, rules, and roles at hand.

A. performing

B. forming

C. norming

D. storming

Learning Objective: 12.5: Interpret Tuckman’s stages of group development.

Cognitive Domain: Knowledge

Answer Location: Tuckman’s Stages of Group Development

Difficulty Level: Easy

32. In Tuckman’s stages of group development, the ______ stage is characterized by members finding cohesion and consensus.

A. performing

B. forming

C. norming

D. adjourning

Learning Objective: 12.5: Interpret Tuckman’s stages of group development.

Cognitive Domain: Knowledge

Answer Location: Tuckman’s Stages of Group Development

Difficulty Level: Easy

33. In Tuckman’s stages of group development, the ______ stage is characterized by members attending to their work, to their interpersonal skills, and celebrating accomplishments.

A. performing

B. forming

C. norming

D. storming

Learning Objective: 12.5: Interpret Tuckman’s stages of group development.

Cognitive Domain: Knowledge

Answer Location: Tuckman’s Stages of Group Development

Difficulty Level: Easy

34. In Tuckman’s stages of group development, the ______ stage is characterized by members of the group, as presently composed, dispersing.

A. performing

B. forming

C. adjourning

D. storming

Learning Objective: 12.5: Interpret Tuckman’s stages of group development.

Cognitive Domain: Knowledge

Answer Location: Tuckman’s Stages of Group Development

Difficulty Level: Easy

35. Which of the following is not one of three questions that leaders should ask to help their team problem-solve according to Hill’s Model for Team Leadership?

A. If the action should be internal, would the most useful action focus on tasks or relationships?

B. If taking action is necessary, does the most useful action address an internal or external aspect?

C. Should I simply monitor the situation or take action?

D. Who has the best information on this topic?

Learning Objective: 12.6: Describe the key characteristics of team leadership.

Cognitive Domain: Knowledge

Answer Location: Models of Team Leadership

Difficulty Level: Easy

36. One good way of categorizing attributes of current or potential team members is to ______.

A. observe closely and make a list

B. separate the task from the people and process

C. ask others to report on their colleagues performance

D. attend closely to the process

Learning Objective: 12.7: Summarize the factors that contribute to effective team members.

Cognitive Domain: Comprehension

Answer Location: Your and Others’ Role on the Team: What Makes a Good Team Member?

Difficulty Level: Medium

37. MBTI, StrengthsFinder, DISC®, and the Big Five are all prominent examples of what?

A. instruments that measure characteristics

B. instruments that measure intelligence

C. instruments that measure resilience

D. instruments that measure success

Learning Objective: 12.8: Apply two assessments that assist team members with understanding themselves and others.

Cognitive Domain: Knowledge

Answer Location: What Strengths Do I Bring to This Group?

Difficulty Level: Easy

38. Which of the following is not one of the four traits that leaders of great groups have been found to have?

A. providing direction and meaning

B. generating and sustaining trust

C. strong charisma

D. display a bias toward action, risk-taking, and curiosity

Learning Objective: 12.6: Describe the key characteristics of team leadership.

Cognitive Domain: Knowledge

Answer Location: Models of Team Leadership

Difficulty Level: Easy

39. Which of the following is not one of three well-researched team pitfalls?

A. Eleven dangers of teamwork

B. Abilene paradox

C. Groupthink

D. Five Dysfunctions of a team

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Knowledge

Answer Location: Abilene Paradox

Difficulty Level: Easy

40. When a group fails to effectively manage agreement, then it runs the risk of arriving in a place no one is in favor of. This is an example of what team pitfall?

A. absence of trust

B. lack of commitment

C. Abilene paradox

D. avoidance of accountability

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Application

Answer Location: Abilene Paradox

Difficulty Level: Medium

41. When team members are trapped by a desire not to create conflict and provide social support among group members, they are exhibiting which of the following team pitfalls?

A. Abilene paradox

B. absence of trust

C. inattention to results

D. groupthink

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Application

Answer Location: Groupthink

Difficulty Level: Medium

42. When teams share personal histories and learn more about each other (e.g., through personality style indicators), they are taking steps to avoid which of the following team pitfalls?

A. lack of commitment

B. absence of trust

C. fear of conflict

D. inattention to results

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Application

Answer Location: Dysfunctional Teams

Difficulty Level: Medium

43. When a team gives themselves permission to raise issues and deal with them openly, they are taking steps to avoid which of the following team pitfalls?

A. absence of trust

B. lack of commitment

C. avoidance of accountability

D. fear of conflict

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Application

Answer Location: Dysfunctional Teams

Difficulty Level: Easy

44. When a team imposes a clear deadline, they are taking a step to avoid which of the following team pitfalls?

A. absence of trust

B. lack of commitment

C. avoidance of accountability

D. fear of conflict

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Application

Answer Location: Dysfunctional Teams

Difficulty Level: Easy

45. When a team clarifies goals, standards, and rewards, they are taking a step to avoid which of the following team pitfalls?

A. inattention to results

B. lack of commitment

C. avoidance of accountability

D. fear of conflict

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Application

Answer Location: Dysfunctional Teams

Difficulty Level: Medium

46. When a team publicly declares intended results and tie those results to team-based rewards, they are taking a step to avoid which of the following team pitfalls?

A. inattention to results

B. lack of commitment

C. avoidance of accountability

D. absence of trust

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Application

Answer Location: Dysfunctional Teams

Difficulty Level: Medium

47. The notion of “fixing” a team is better understood as ______.

A. taking control of the process

B. telling people what to do

C. attending to the emotional needs of others

D. facilitating the process

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Application

Answer Location: How Do I Fix It When Things Go Wrong?

Difficulty Level: Medium

48. ______ represents a temporary group put together to solve a problem, often with a diverse group of experts.

A. Teaming

B. Teamwork

C. A group process

D. A collaborative

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Knowledge

Answer Location: How Do I Fix It When Things Go Wrong?

Difficulty Level: Easy

49. When teams accomplish a major milestone, members should be rewarded ______.

A. at the agreed-upon time

B. as a team

C. sparingly

D. lavishly

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Knowledge

Answer Location: How Do I Fix It When Things Go Wrong?

Difficulty Level: Easy

50. The activation of specific concepts in memory for the purposes of influencing subsequent behaviors is called ______.

A. prescription

B. priming

C. labeling

D. loading

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Knowledge

Answer Location: Leadership by Design

Difficulty Level: Easy

Essay

1. Describe the seven characteristics of a high performing team.

Learning Objective: 12.3: Compare various types of organizational team models.

Cognitive Domain: Analysis

Answer Location: Types of Teams

Difficulty Level: Hard

2. Describe the five generally agreed upon foundational elements of a strong team.

Learning Objective: 12.3: Compare various types of organizational team models.

Cognitive Domain: Analysis

Answer Location: How Do Teams Come Together and What Makes Them Excellent?

Difficulty Level: Hard

3. Describe five of the top 10 reasons teams fail.

Learning Objective: 12.10: Assess three problems that can arise in teams.

Cognitive Domain: Comprehension

Answer Location: Top 10 Reasons Teams Fail

Difficulty Level: Medium

4. What is a cross-functional team?

Learning Objective: 12.3: Compare various types of organizational team models.

Cognitive Domain: Knowledge

Answer Location: Types of Teams

Difficulty Level: Easy

5. What are the five stages of Tuckman’s model of group development?

Learning Objective: 12.5: Interpret Tuckman’s stages of group development.

Cognitive Domain: Knowledge

Answer Location: Tuckman’s Stages of Group Development

Difficulty Level: Medium

5. What is groupthink?

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Knowledge

Answer Location: Groupthink

Difficulty Level: Medium

5. What are the five dysfunctions of a team?

Learning Objective: 12.9: Contrast the differences between organizational, team, and individual issues that can arise in teams.

Cognitive Domain: Knowledge

Answer Location: Dysfunctional Teams

Difficulty Level: Medium