Complete Test Bank Chapter.4 | Developments In The Rational

Chapter 4: Developments in the rational organization

Test Bank

Type: fill-in-blank

Title: Chapter 04 Question 01

1) The four elements of Ritzer’s (2019) McDonaldization of Society are efficiency, calculability, _____ and control

Type: multiple choice question

Title: Chapter 4 Question 02

2) Which of the following best describes what Ritzer (2019) means by the ‘McDonaldization of Society’?

a. Every organization in the world is like McDonalds

b. McDonalds has been proven to be the most efficient way to organize a contemporary organization.

c. The rational techniques used by McDonalds are an exemplar of techniques used by many other organizations worldwide.

d. The McDonalds brand is one of the most recognized worldwide

Type: matching question

Title: Chapter 04 Question 03

3) Match the following principles of McDonaldization to their description.

Type: true-false

Title: Chapter 04 Question 04

4) Fast-food restaurants use assembly lines as part of their hyper-efficient work process.

a. True

b. False

Type: multiple response question

Title: Chapter 04 Question 05

5) In which of the following ways do barcodes help supermarkets to act as rationalized organizations? Please select all that apply.

a. They ensure a standard format for stacking shelves across a whole supermarket chain.

b. Their information can be scanned, making the checkout procedure more efficient.

c. They allow packaging to be thinner and thus makes transportation more efficient.

d. They link to an entry on a computer database, making pricing changes and inventory control more efficient.

Type: matching question

Title: Chapter 04 Question 06

6) Match the following contemporary examples of rationalization to their most appropriate description.

Type: true-false

Title: Chapter 04 Question 07

7) Barcodes can be used to control workers as well as increase efficiency.

a. True

b. False

Type: fill-in-blank

Title: Chapter 04 Question 08

8) The design of some organizations to provide a basic low-cost offering with people paying extra for additional items and services is sometimes describe as a no- _____ model.

Type: multiple response question

Title: Chapter 04 Question 10

10) Which of the following describe how prisoners were controlled in the original Panopticon design? Please select all that apply.

a. The design and structure of the building meant that a small number of guards could exert surveillance from a central watchtower.

b. Each prisoner was controlled directly by one guard.

c. Prisoners internalised control by knowing they could be observed by guards at any time.

d. Everything the prisoners did was made visible.

Type: multiple response question

Title: Chapter 04 Question 11

11) Which of the following are examples of panoptic surveillance which takes place in call centres? Please select all that apply.

a. Data on call times can be used to compare the relative performance of different operators.

b. The physical layout allows easy observation of individual operators.

c. Barcodes track the positions of individual workers.

d. Supervisors can listen to calls as they happen.

Type: true-false

Title: Chapter 04 Question 12

12) Bain and Taylor argued that call centres are like a perfect Panopticon.

a. True

b. False

Type: fill-in-blank

Title: Chapter 04 Question 13

13) Foucault’s theories of Panoptic control and surveillance are based on the architectural design of a _______.

Type: fill-in-blank

Type: multiple choice question

Title: Chapter 04 Question 19

19) Which of the following describes work where people are technically self-employed, but in practice perform individual tasks that are controlled by one organization?

a. Gig economy

b. Concert economy

c. Free-market economy

d. Fourth industrial revolution

Type: true-false

Title: Chapter 04 Question 20

20) Gig economy companies tend to own the products that they sell

a. True

b. False

Type: multiple choice question

Title: Chapter 04 Question 21

21) Which of the following is NOT an example of gig economy work

a. Driving and delivery services where workers are instructed by an app in response to customer orders.

b. Microtasking and click-work, where workers perform simple tasks on-line.

c. Online marketplaces where freelancers apply for tasks in skilled professional and creative work

d. Factory workers making cars on an assembly line

Type: fill-in-blank

Title: Chapter 04 Question 22

22) The amount of risk faced by gig economy workers, alongside uncertain working hours, leads to gig economy work being described as ______ work.

Type: multiple response question

Title: Chapter 04 Question 23

23) Which of the following reflects the working relationship in the gig economy? Please select all that apply.

a. Companies provide tools for the job, such as bicycles and cars.

b. Workers bear the risks associated with illness or equipment malfunction.

c. Workers have control over all aspects of their work.

d. Workers are unsure what their wage income will be.

Type: true-false

Title: Chapter 04 Question 24

24) Workers in the gig economy are unable to resist against their working conditions.

a. True

b. False