Exam Questions + Organizational Structure, Design, And + Ch2

Chapter 2: Organizational structure, design, and bureaucracy

Test Bank

Type: multiple choice question

Title: Chapter 02 Question 01

1) Which of the following is not an example of bureaucratic functioning in organizations?

a. Paperwork and record-keeping

b. Hierarchical organizational structure

c. Advertising and marketing brochures

d. Policies, rules, and procedures

Type: true-false

Title: Chapter 02 Question 02

2) Henri Fayol’s five functions of management help an organization to maintain control as it grows in size.

a. True

b. False

Type: matching question

Title: Chapter 02 Question 03

3) Can you match Fayol's functions to their description?

Type: multiple response question

Title: Chapter 02 Question 04

4) Which of the following best describes the types of control that are exerted by bureaucracy? Please select all that apply.

a. Impersonal

b. Indirect

c. Face-to-face

d. At a distance

Type: true-false

Title: Chapter 02 Question 05

5) The management of workers through levels of hierarchy and through the use of rules and procedures is known as direct control.

a. True

b. False

Type: true-false

Title: Chapter 02 Question 06

6) Charles Clinton Spaulding developed his ideas about managing large-scale organizations from his experience in the mining industry.

a. True

b. False

Type: true-false

Title: Chapter 02 Question 07

7) The Classical Management School provides a strong critique of bureaucracy.

a. True

b. False

Type: multiple response question

Title: Chapter 02 Question 08

8) Which of the following explain how Spaulding’s work differed from that of Fayol? Select all that apply.

a. The importance of lines of hierarchical authority

b. The importance of community and co-operation

c. The importance of cultural values

d. The importance of planning

Type: matching question

Title: Chapter 02 Question 09

9) Look at the following aspects of bureaucracy and match them to the closest explanation of how they help to exert power and control over an organization.

Type: fill-in-blank

Title: Chapter 02 Question 10

10) The division of an organizational hierarchy into different functions is known as functional or _________ differentiation

Type: fill-in-blank

Type: multiple choice question

Title: Chapter 02 Question 12

12) Which of the following is a bureaucratic method of standardizing behaviour across an organization through a set of prescribed approaches to different organizational tasks and functions?

a. Paperwork and record-keeping

b. Hierarchical organizational structure

c. Advertising and marketing brochures

d. Policies, rules, and procedures

Type: fill-in-blank

Title: Chapter 02 Question 13

13) An advantage attributed to bureaucracy is that its rules and procedures mean people are all treated in the same way. This is known as impersonal _______

Type: multiple choice question

Title: Chapter 02 Question 14

14) Which of the following features of bureaucracy allows for surveillance of worker performance to take place?

a. Paperwork and record-keeping

b. Hierarchical organizational structure

c. Advertising and marketing brochures

d. Policies, rules, and procedures

Type: multiple response question

Title: Chapter 02 Question 15

15) Which of the following did Max Weber believe were characteristics of bureaucracy? Please select all that apply.

a. It should be used to manage all organizations

b. It was a technically efficient form of organization

c. It had negative effects on people by making life routine and predictable

d. It dominates so many parts of life that it is difficult to escape from

Type: fill-in-blank

Title: Chapter 02 Question 16

16) Max Weber’s assertion that what might be technically rational is not necessarily ethically desirable is an example of ____________ rationality.

Type: multiple choice question

Title: Chapter 02 Question 17

17) Which of the following best sums up Weber’s approach to bureaucracy?

a. He recommended a set of design principles through which bureaucracy could best be used to control organizations.

b. He noted a set of dysfunctions that prevented bureaucracy from working to its optimum efficiency.

c. Whilst he noted the technical efficiency of bureaucracy, he expressed concerns about the negative effects that it was having on people and society.

d. He noted how its power was massively increased by computer technology.

Type: matching question

Title: Chapter 02 Question 18

18) Match the following scenarios to their associated dysfunctions of bureaucracy.

Type: true-false

Title: Chapter 02 Question 19

19) A police officer walks past a bar and hears a fight taking place. Rather than going straight into the bar, the officer walks around the block for 15 minutes. Upon returning, the fight has ended, everything is calm and there is nothing more for the police officer to do. This is an example of the police officer using discretion.

a. True

b. False

Type: multiple choice question

Title: Chapter 02 Question 20

20) When Sara Ahmed (2012) describes diversity policies which exist on paper but which are not put into effect in practice, which dysfunction of bureaucracy is she describing?

a. Mock bureaucracy

b. Red tape

c. Discretion

d. Bureaucratic personality

Type: fill-in-blank

Title: Chapter 02 Question 21

21) The inability of workers to take on new tasks and ideas beyond the narrow confines of their role is called trained _______

Type: multiple choice question

Title: Chapter 02 Question 22

22) ‘The world has become too fast-moving and dynamic for traditional organizational structures.’ Which of the following perspectives best describes this statement?

b. Post-Fordism

c. Pre-bureaucracy

d. Post-bureaucracy

Type: fill-in-blank

Title: Chapter 02 Question 23

23) An organization which has a traditional bureaucratic hierarchy, but also places workers into cross-departmental project teams which have their own separate line managers, is said to have a_____structure.

Type: multiple choice question

Title: Chapter 02 Question 24

24) Which of the following best describes a matrix structure?

Type: true-false

Title: Chapter 02 Question 25

25) Bureaucracy works best where there is an uncertain environment facing an organization, and where they may need to be flexible and respond to changes quickly.

a. True

b. False

Type: fill-in-blank

Title: Chapter 02 Question 26

26) The ____ sector of an organization's environment is where the influence of consumer tastes, fashions, and opinions lies.

Type: fill-in-blank

Type: multiple response question

Title: Chapter 02 Question 30

30) Which of the following might be features of post-bureaucratic organizations, such as Google and Oticon? Please select all that apply.

a. Fixed job roles and descriptions

b. Removal of walls and fixed desks

c. Hierarchy with many levels

d. Minimal rules and procedures

Type: fill-in-blank

Title: Chapter 02 Question 31

31) The ____ is a concept that helps describe the random connections made by organizations as they operate through global computer networks.

Type: multiple response question

Title: Chapter 02 Question 32

32) Which of the following describe organizations which use data to process increasing amounts of their activity? Please select all that apply.

a. Weber’s (1958) iron cage of rationality

b. Zuboff’s (1988) informated organization

c. Blackler’s (1995) implosion and explosion of organizations

d. Bauman’s (2000) liquid modernity

Type: fill-in-blank

Title: Chapter 02 Question 33

33) Workers such as cycle couriers who are self-employed but perform tasks which are controlled by the data and algorithm of one organization are said to work in the ___ economy