Test Bank Chapter.6 Managing Groups And Teams

Chapter 6: Managing groups and teams

Test Bank

Type: multiple response question

Title: Chapter 06 Question 01

1) Which of these are teamwork skills? Please select all that apply.

a. Emotional intelligence

b. Self-awareness

c. Listening

d. Individual accountability

Type: multiple response question

Title: Chapter 06 Question 02

2) Which of these is a characteristic of a working group rather than a team? Please select all that apply.

a. Focus on team goals and outcomes

b. Share information and different perspectives

c. Individual accountability

d. Plan together, collaborate, collectively decide future actions

Type: fill-in-blank

Title: Chapter 06 Question 03

3) The phenomena where people do not work as hard when they are in a group is called _______.

Type: fill-in-blank

Type: fill-in-blank

Type: multiple response question

Title: Chapter 06 Question 06

6) In a high-performance team the individuals involved are ____ and _____ Please select all that apply.

a. supported by committed individuals who take personal responsibilities for the outcomes of the project

b. committed to a common approach

c. Individually accountable

d. Interdependent

Type: true-false

Title: Chapter 06 Question 07

7) Katzenbach and Smith argue that high performance teams are rare.

a. True

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Whilst if they work well, high-performance teams will far out-perform ‘working groups’, the cost of getting there is very high. They take a lot of time and working on trust, which means that for most tasks and groups it is not worth the amount of work to achieve this.

b. False

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Whilst if they work well, high-performance teams will far out-perform ‘working groups’, the cost of getting there is very high. They take a lot of time and working on trust, which means that for most tasks and groups it is not worth the amount of work to achieve this.

Type: matching question

Title: Chapter 06 Question 08

8) Match the following titles of Belbin’s team role labels with their descriptors.

Type: multiple response question

Title: Chapter 06 Question 09

9) What are some of the problems that academic literature has identified with Belbin’s model? Please select all that apply.

a. Based on limited evidence

b. Not everyone has allowable weaknesses

c. Relies on self-reporting, which is not deemed the most accurate way of assessing how we act in practice

d. Relies on assessment by other people, which is not deemed the most accurate way of assessing how we act in practice

Type: fill-in-blank

Title: Chapter 06 Question 10

10) According to social identity theorists, individuals need to _______, to transform their thinking from being like an individual to feeling part of the team.

Type: multiple response question

Title: Chapter 06 Question 12

12) Which of the following are characteristics of groupthink? Please select all that apply.

a. Illusion of consensus

b. Belief in the inherent morality of their group

c. Collective decision-making forming a consensus

d. Group conflict leading to poor decision-making

Type: multiple response question

Title: Chapter 06 Question 13

13) What are the advantages of self-managed teams? Please select all that apply.

a. Self-managed teams have more authority to make decisions and therefore can respond to the needs of customers more effectively.

b. Self-managed teams work effectively because everyone is their own manager and they do not need bosses to control them.

c. Self-managed teams can mean that everyone feels a greater sense of ownership of decisions and therefore are more committed to the outcomes.

d. Self-managed teams can set the strategic direction of their organization.

Type: multiple response question

Title: Chapter 06 Question 14

14) Why might teamwork represent another way on enhancing management control? Please select all that apply.

a. Team members can work harder because they want to be seen as the best member of their team.

b. Team members can supervise each other, meaning that surveillance does not occur by managers but by peers.

c. Team members can internalize control as they take responsibility for completing tasks, particularly as they do not want to let their colleagues down.

d. Team members can act like unpaid supervisors, taking on more responsibility but without the extra pay.

Type: fill-in-blank

Title: Chapter 06 Question 15

15) According to Sewell (1998) workers have freedom so long as they hit their targets. This is called _______