Chapter.8 Full Test Bank HR Mgmt: Recruitment To Labor

Package Title: Chapter 8, Testbank

Course Title: Boone, Contemporary Business, 19^th Edition

Chapter Number: 8

Question type: Multiple Choice

1) The function of attracting, developing, and retaining employees who can perform the activities necessary to accomplish organizational objectives is called _____.

a) 360-degree performance

b) theory Y

c) human resource management

d) arbitration

Difficulty: Easy

Learning Objective 1: 08-01: Explain the role of human resources: the people behind the people.

Section Reference 1: Human Resources: The People Behind the People

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

2) Most companies use annual _____ to evaluate an employee’s job performance and provide feedback about it.

a) 360-degree performance reviews

b) human resource management policies

c) performance appraisals

d) arbitration

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

3) One type of performance appraisal is the _____, which gathers feedback from a review panel of coworkers, supervisors, team members, subordinates, and sometimes customers.

a) job enlargement review

b) 360-degree performance review

c) comprehensive performance appraisal

d) arbitration

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

4) _____ are retirement savings plans to which employees can make pretax contributions.

a) Flexible work plans

b) 401(k) plans

c) Pension plan

d) RRSP plan

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

5) _____ allow employees to adjust their working hours and places of work according to their needs.

a) Job enlargement

b) Downsizing

c) Outsourcing

d) Flexible work plans

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

6) _____ is a broad term covering the loss of an employee for any reason, voluntary or involuntary.

a) Job reduction

b) Downsizing

c) Outsourcing

d) Employee separation

Difficulty: Easy

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

7) _____ is the process of reducing the number of employees within a company by eliminating jobs.

a) Downsizing

b) Outsourcing

c) Flexible work plans

d) Employee separation

Difficulty: Easy

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

8) Transferring jobs from inside a company to outside the company is called _____.

a) job enlargement

b) outsourcing

c) flexible work plans

d) employee separation

Difficulty: Easy

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

9) _____ is a job design that expands an employee’s responsibilities by increasing the number and variety of tasks.

a) Job enlargement

b) Theory Y

c) Empowerment

d) Flexible work plans

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

10) _____ managers assume that the typical person actually likes work and will seek and accept greater responsibility.

a) Job enlargement

b) Theory Y

c) Flexible work plans

d) Theory X

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

11) The process of negotiation between management and union representatives is called _____.

a) collective bargaining

b) flexibility

c) grievance

d) arbitration

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

12) A complaint by a single employee or by the entire union that management is violating some portion of the contract is called a(n) _____.

a) collective bargaining

b) grievance

c) employee separation

d) arbitration

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

13) When disputes cannot be solved voluntarily through mediation, parties can use _____ by bringing in an impartial outside party who renders a legally binding decision.

a) collective bargaining

b) grievance

c) lockout

d) arbitration

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

14) A management strike, also known as a(n) _____, puts pressure on union members by closing the company.

a) collective bargaining

b) outsourcing

c) grievance

d) lockout

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

15) _____ is most likely to be responsible for planning for staffing needs, recruiting and hiring workers, providing for training and evaluating performance, determining compensation and benefits, and overseeing employee separation.

a) Human resource management

b) Human asset accounting

c) Research and Development (R&D)

d) Change management

Difficulty: Easy

Learning Objective 1: 08-01: Explain the role of human resources: the people behind the people.

Section Reference 1: Human Resources: The People Behind the People

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

16) All of the following are core responsibilities of human resource managers EXCEPT _____.

a) employee recruitment

b) training and performance evaluation

c) employee compensation and benefits

d) company budget forecasts

Difficulty: Easy

Learning Objective 1: 08-01: Explain the role of human resources: the people behind the people.

Section Reference 1: Human Resources: The People Behind the People

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

17) Bianca is a human resource manager. Her responsibilities might include all of the following activities EXCEPT _____.

a) developing employee training programs

b) administering employee benefit programs

c) projecting sales for the coming six-month period

d) administering compensation plans

Difficulty: Easy

Learning Objective 1: 08-01: Explain the role of human resources: the people behind the people.

Section Reference 1: Human Resources: The People Behind the People

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

18) Which of the following is one of the overall objectives of the human resource management department in an organization?

a) Maximizing employee effectiveness in the organization.

b) Forecasting anticipated sales.

c) Determining various sources of operating funds in the organization.

d) Supervising hourly employees on a daily basis.

Difficulty: Easy

Learning Objective 1: 08-01: Explain the role of human resources: the people behind the people.

Section Reference 1: Human Resources: The People Behind the People

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

19) Which of the following contains employee data such as age, gender, education, experience, training, and specialized skills?

a) Job analysis

b) Job description

c) Human resource inventory

d) Job specification

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

20) Which of the following is a process to identify and determine in detail the particular job duties and requirements and the relative importance of these duties for a given job?

a) Job analysis

b) Job description

c) Human resource inventory

d) Job specification

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

21) Which of the following includes information such as job title, location, reporting to and of employees, job summary, nature and objectives of the job, and tasks and duties to be performed?

a) Job analysis

b) Job description

c) Human resource inventory

d) Job specification

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

22) Which of the following is a written statement of educational qualifications, specific qualities, level of experience, and physical, emotional, technical, and communication skills required to perform a job?

a) Job analysis

b) Job description

c) Human resource inventory

d) Job specification

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

23) What was adopted in 1978 to further clarify ways in which employers must ensure that their employees will be hired and managed without discrimination?

a) Equal Employment Opportunity Commission

b) Uniform Employee Selection Guidelines

c) Affirmative Action Programs

d) Civil Rights Act

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

24) Sushma, a young surgical intern, must perform microsurgeries on surgical training models under the instruction and supervision of an expert in the field via videoconferencing. This is an example of _____.

a) induction training

b) a management development program

c) apprenticeship training

d) online training

Difficulty: Medium

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

25) The first step in the employee recruitment and selection process is _____.

a) reviewing applications and résumés

b) interviewing candidates

c) conducting employment tests

d) preparing a human resource inventory

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

26) What is the purpose of the Equal Employment Opportunity Commission (EEOC)?

a) To determine employee benefits and compensation packages.

b) To guarantee companies pay social security for all employees.

c) To investigate discrimination complaints.

d) To enforce the Family and Medical Leave Act of 1993.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

27) Which of the following statements about Title VII of the Civil Rights Act is NOT correct?

a) It created the Equal Employment Opportunity Commission (EEOC).

b) It prohibits discrimination of employees based on race, religion, color, sex, or national origin.

c) It helps employers determine the compensation package for each job band within a company.

d) It includes the right to a jury trial for victims of employment discrimination.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

28) When are employees most likely to learn about company policies regarding their rights and benefits?

a) During the orientation.

b) During the performance appraisal.

c) During the evaluation.

d) During the feedback session.

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

29) A variation of on-the-job training is _____.

a) online training programs

b) conferences

c) classroom lectures

d) apprenticeship programs

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

30) Ramone, a new employee, is hired for the role of a project analyst. He learns the skills by being an assistant to a senior project analyst. Which of the following types of training is indicated in this scenario?

a) Near-site training

b) Apprenticeship training

c) Vestibule training

d) Job swapping

Difficulty: Medium

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

31) Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT _____.

a) reduced travel costs

b) online training programs are less difficult

c) online training offers consistent presentations

d) employees can learn at their own pace

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

32) Alexandra is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and the entire industry. Alexandra is taking part in a(n) _____.

a) management development program

b) on-the-job training program

c) apprenticeship program

d) 360-degree review

Difficulty: Medium

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

33) Based on employee performance appraisals, managers make objective decisions about all of the following EXCEPT _____.

a) additional training needs

b) compensation

c) corporate outsourcing

d) promotion

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

34) A concern about performance reviews is that _____.

a) they are held too frequently

b) they may be skewed in favor of a single manager’s subjective opinion

c) they are mostly based on criteria that are objective rather than subjective

d) they take place in the form of two-way communication

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Comprehension

35) Zain is a middle manager for Distress Corp. He has requested an evaluation by a panel to include coworkers, superiors, subordinates, and several of the company’s clients. This type of evaluation is called a _____.

a) management development program

b) Professional Analysis, Inc. (PAI) review

c) status performance appraisal

d) 360-degree performance review

Difficulty: Medium

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

36) Cassandra is scheduled for a 360-degree performance review at SpaceRock Corp. She should know that the advantage of this type of review is that _____.

a) it involves less work for employees and managers

b) it gathers feedback from multiple perspectives

c) it results in outcomes untainted by personal disputes

d) it is less time consuming than a traditional review

Difficulty: Medium

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

37) Alexander, an electrician for ABC Electricals, is paid $50 for each hour he works during the day. After 5 p.m. and on weekends, he is paid the overtime rate of one and one-half times the regular hourly rate. In this scenario, Alexander is paid a _____.

a) wage

b) bonus

c) commission

d) salary

Difficulty: Medium

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

38) Samira is paid $55,000 per year as a research analyst. This type of compensation is called a(n) _____.

a) salary

b) wage

c) time wage

d) employee benefit

Difficulty: Medium

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

39) Most companies base their compensation policies on all of the following factors EXCEPT _____.

a) government regulation

b) cost of living

c) worker’s commitments

d) worker productivity

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

40) Yashmi receives a bonus of $1,500 at the end of the year based on the cost savings. Which form of incentive compensation is indicated in this case?

a) Profit sharing

b) Pay for knowledge

c) Lump-sum bonus

d) Gain sharing

Difficulty: Medium

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

41) Gain sharing is a type of incentive compensation that provides _____.

a) increased stock options if the company is doing well

b) bonuses for recruiting new employees for needed positions

c) bonuses based on productivity improvements

d) salary increases based on learning new job skills

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

42) Which of the following is NOT a trend in employee benefits?

a) Many companies are offering incentives for employees to live healthier lives.

b) Employers are now paying a greater percentage of health care costs.

c) Some companies are now reducing the contributions made to workers’ 401(k) plans.

d) Employee benefits amount to approximately 32 percent of total compensation.

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

43) All of the following employee benefits are required by law with the exception of _____.

a) health insurance

b) Social Security

c) unemployment insurance

d) Medicare

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

44) Corey is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance, dental and vision plans, and life and disability. This type of cafeteria plan is called a _____ benefits plan.

a) flexible

b) supplemental

c) voluntary

d) legally mandated

Difficulty: Medium

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

45) All of the following are examples of flexible working arrangements EXCEPT _____.

a) remote working

b) compressed workweeks

c) job sharing plans

d) 401(k) plans

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

46) Suzie is a full-time nurse and would like to start and end work late to better accommodate her children’s school hours. Which of the following would be ideal for her situation?

a) Flextime

b) Job sharing program

c) Telecommuting agreement

d) Compressed workweek

Difficulty: Medium

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

47) Candace’s company allows her to work four 10-hour days and then have three days off each week. This type of flexible work arrangement is known as _____.

a) job sharing program

b) compressed workweek

c) telecommuter

d) flextime

Difficulty: Medium

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

48) Rosie’s company allows her to complete most of her work tasks from her home. Which flexible work plan is indicated in this case?

a) Job sharing program

b) Compressed workweek

c) Remote working

d) Flextime

Difficulty: Medium

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

49) Who among the following is most likely to have a remote working agreement with his or her employer?

a) Dilan, who starts work at 10:00 a.m. and finishes work at 7:00 p.m.

b) Maria, who works four 11-hour days and takes three days off each week.

c) Angelo, who works from home from 9:00 a.m. to 6:00 p.m.

d) Syed, who works 20-hours a week as a part-time employee.

Difficulty: Medium

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

50) Angela was recently terminated from her position at an insurance agency due to unethical behavior. This is an example of _____.

a) voluntary turnover

b) involuntary separation

c) downsizing

d) outsourcing

Difficulty: Medium

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

51) Cheyenne, who has two toddlers at home, and Amber, who attends college during the day, work for a company that has allowed them to divide the tasks of a project, which would normally be assigned to one person, between themselves. This is an example of _____.

a) job sharing

b) flextime

c) telecommuting

d) a flexible benefit plan

Difficulty: Medium

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

52) Gerry decided to switch to another job. Before he left the company, he talked to someone in the human resources department about the reasons why he was leaving. Gerry went through a(n) _____ interview.

a) informal

b) exit

c) downsizing

d) outsourcing

Difficulty: Medium

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

53) JoAnna manages the finance department at her company, and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack. JoAnna knows that resentment is building, so after an initial write-up, she proceeds with a(n) _____ of the employee.

a) downsizing

b) voluntary turnover

c) outsourcing

d) involuntary turnover

Difficulty: Medium

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

54) Which of the following is often a negative result of downsizing?

a) Employee morale declines

b) Product quality drops

c) Competitive position deteriorates

d) Customer service quality declines

Difficulty: Easy

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Comprehension

55) Which of the following tasks are NOT typically outsourced?

a) Accounting

b) Core business

c) Noncore business

d) Production

Difficulty: Easy

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

56) Kyle’s company contracted with a third-party external to provide technical and computer support. This is an example of _____.

a) restructuring the whole organization

b) downsizing

c) employee empowerment

d) outsourcing

Difficulty: Medium

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

57) Which of the following organizations is engaged in reshoring?

a) Finnacle Corp. hires a third-party from outside the United States to provide customer service function over the phone.

b) KGH Corp. eliminates marketing roles by combining the Sales and Marketing departments as one department.

c) GreenLime Company terminates three employees because of their poor performance.

d) Helix Company brings the technical support function which was contracted out back to the United States as an in-house function.

Difficulty: Medium

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

58) According to the process of motivation, a need produces motivation which leads to _____.

a) goal-directed behavior

b) rewards

c) satisfaction

d) stress-directed behavior

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Analysis

59) Rima feels there is no room for career growth in her current job and decides to resign. Since she is a valuable employee, the human resources manager would like to retain her. Which of the following is most likely to persuade her to stay?

a) Offering her a raise.

b) Offering her training for a higher position.

c) Allaying her job security fears.

d) Transferring her to a company branch in another city.

Difficulty: Medium

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

60) A key premise of Maslow’s hierarchy of needs theory is that _____.

a) people’s needs are based on their wants

b) people’s needs are arranged in a hierarchy of importance

c) higher order needs have to be satisfied first

d) satisfied needs are motivators and unsatisfied needs are not motivators

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

61) According to Maslow, an individual gives first priority to satisfy his or her _____ need.

a) esteem

b) self-actualization

c) physiological

d) safety

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

62) Brionna, a sales representative, bought a cellular phone to use in case her car breaks down, while traveling between appointments. Which level of Maslow’s need hierarchy is Brionna addressing?

a) Safety

b) Physiological

c) Self-actualization

d) Esteem

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

63) The desire to be accepted by family, friends, and co-workers is what Maslow called _____ needs.

a) physiological

b) esteem

c) social

d) self-actualization

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

64) According to Maslow, the desire to feel valued and recognized by others is a(n) _____ need.

a) safety

b) self-actualization

c) physiological

d) esteem

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

65) Jessica is the captain of her college basketball team. Her long-term goal is to be selected for the All American Women’s basketball team. Jessica is motivated by _____.

a) esteem needs

b) social needs

c) self-actualization needs

d) physiological needs

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

66) In the context of Maslow’s hierarchy of needs, who among the following is aiming at satisfying his or her employees’ self-actualization needs?

a) Lillian provides her employees with salaries that match the average salary in the industry.

b) Ramona provides health insurance benefits for all her employees.

c) Yusuf provides his employees with opportunities to pursue management degrees.

d) Alex provides awards and vacation packages to her employees in recognition of their excellent work performance.

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

67) According to Herzberg, which of the following job factors is essential to job satisfaction although they cannot motivate employees?

a) Recognition

b) Advancement

c) Growth opportunities

d) Job security

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Comprehension

68) An example of a job factor that is important to job satisfaction though it does not contribute directly to motivation is _____.

a) company policy

b) opportunity for growth

c) achievement

d) job responsibility

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

69) What is TRUE regarding Vroom’s expectancy theory?

a) It states that people’s needs are arranged on a hierarchy of importance and the higher-order needs must be satisfied first before they move on to lower-order needs such as safety needs.

b) It states that employees compare their results with those of coworkers and decrease their efforts if they feel they are under-rewarded for similar work.

c) It describes the process by which people are motivated to accept challenging goals and receive feedback on their progress.

d) It describes the process people use to evaluate the likelihood that their efforts will yield the results they want, along with the degree to which they want those results.

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

70) _____ is concerned with an individual’s perception of fair and equitable treatment.

a) Expectancy theory

b) Maslow’s hierarchy of needs theory

c) Equity theory

d) Goal-setting theory

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

71) The basic components of goal-setting theory include all of the following EXCEPT _____.

a) goal difficulty

b) performance feedback

c) goal acceptance

d) time management

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

72) Katherine announces to her staff that she intends to lower costs in their department by 5 percent. Which component of goal setting is indicated in this case?

a) Goal specificity

b) Time management

c) Goal acceptance

d) Performance review

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

73) Which of the following is NOT a key principle of management by objectives (MBO)?

a) Specific objectives for each individual

b) Performance evaluation and feedback

c) Autocratic decision making

d) Specific time period to accomplish goals

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

74) The goal of _____ is to increase employees’ interest in their jobs and allow them to learn more about different jobs in the company.

a) job enlargement

b) job management

c) job rotation

d) job enrichment

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

75) Sable is the head chef in a restaurant and has decided to increase the number of tasks performed by the kitchen staff. The added tasks do not result in increased challenge or authority. Sable’s efforts are called job _____.

a) sharing

b) enrichment

c) management

d) enlargement

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

76) Perseus, manager of a purchasing department, keeps a close watch on his employees to make sure they don’t extend their work breaks beyond the 15-minute time allotment. Perseus would be described as a _____ manager.

a) Theory B

b) Theory Y

c) Theory X

d) Theory Z

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

77) Who is most likely to be Theory X manager?

a) Hilary believes that monetary rewards are the only valid motivators.

b) Adrian allows her employees to make most of their own decisions.

c) Ursula believes that job enrichment and empowerment will motivate employees to work better.

d) Fiona aims at satisfying her employees’ higher order needs.

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

78) Daffodil, a supervisor of data entry clerks, includes her subordinates in decision making whenever possible. She believes that most people can think of creative ways to solve work-related problems. Daffodil’s assumption about worker behavior is based on _____.

a) theory Y

b) management by objectives (MBO)

c) theory X

d) Maslow’s hierarchy of needs

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

79) Dabney, a management trainee, completed a leadership profile in which he was identified as having Theory Y assumptions about people. Therefore, Dabney would believe that _____.

a) the typical employee dislikes work and tries to avoid it whenever possible, so management must coerce him or her to get the job done

b) the average person has relatively little ambition and wants security above all

c) the typical person actually likes work and will seek and accept greater responsibility

d) the worker involvement is the key to increased productivity for the company and improved quality of work life for employees

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

80) Mica is a supervisor and she works hard to involve her employees in all aspects of the operation believing that employee involvement is a key to improving productivity. Mica is a _____ manager.

a) Theory Y

b) Theory X

c) Theory C

d) Theory Z

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

81) An expansion of job duties that empowers an employee to make decisions and learn new skills leading toward career growth is known as _____.

a) job enlargement

b) job rotation

c) job enrichment

d) job management

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

82) Which of the following is a higher-order need according to Maslow’s hierarchy of needs?

a) Acceptance by friends

b) Physical protection

c) Economic protection

d) Shelter

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

83) A union that represents a single community in a specific area is an example of a(n) _____.

a) local union

b) international union

c) national union

d) free union

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

84) The National Labor Relations Act of 1935 (Wagner Act) required employers to _____.

a) limit the amount of hours worked per week

b) negotiate with elected representatives of their employees

c) establish open shops where unions are free to organize

d) hold regularly scheduled elections of union officers by secret ballot

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

85) The Fair Labor Standards Act _____.

a) established the federal minimum wage

b) outlawed union shops

c) outlawed secondary boycotts

d) legalized collective bargaining in the Unites States

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

86) Union contracts typically cover a time period of _____.

a) less than one year

b) two to three years

c) five years

d) more than five years

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

87) Collective bargaining encompasses all of the following issues EXCEPT _____.

a) employee wages

b) hours

c) working conditions

d) investor relations

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

88) Ramone is trying to resolve a labor dispute. He is impartial and meets with both sides, makes a number of recommendations, and suggests a compromise. Ramone is acting as a(n) _____ and _____ force a settlement.

a) mediator; cannot

b) mediator; can

c) arbitrator; cannot

d) arbitrator; can

Difficulty: Medium

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

89) A complaint that management is violating a provision of a union contract often results in _____.

a) the process of mediation

b) a work slowdown

c) the filing of a grievance

d) a strike

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

90) Chichi is working on a labor dispute. He meets with both sides, listens to their proposals, and makes a decision on a new contract which is legally binding. Chichi is acting as a(n) _____.

a) mediator

b) counsellor

c) social worker

d) arbitrator

Difficulty: Medium

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

91) The arbitrator must be acceptable to _____.

a) both the federal government and the union

b) both the management and the union

c) the union-only

d) the management only

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

92) The _____ is one of the most effective tools of the labor union.

a) strike

b) boycott

c) picket line

d) slowdown

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

93) A _____ is an organized attempt to keep the public from purchasing the goods or services of a company.

a) strike

b) walkout

c) lockout

d) boycott

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

94) Union workers at an auto parts plant go out on strike. In response, the management closes the plant. This tactic is known as a _____.

a) lockout

b) cooling-off period

c) secondary boycott

d) strikebreaker

Difficulty: Medium

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

95) Which of the following was enacted to promote honesty and democracy in running unions’ internal affairs?

a) The Taft-Hartley Act of 1947

b) The Landrum-Griffin Act of 1959

c) The Fair Labor Standards Act of 1938

d) The National Labor Relations Act of 1935

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

96) The employees of a bakery chain marched down the streets chanting slogans to protest the management’s refusal to raise their wages. This is an example of _____.

a) a strike

b) a lockout

c) boycotting

d) picketing

Difficulty: Medium

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

97) Which of the following is a tactic used by managements to deal with organized labor when negotiations break down?

a) A strike

b) Downsizing

c) A lockout

d) Outsourcing

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

98) When would picketing not be protected under the U.S. Constitution as freedom of speech?

a) When it negatively affects surrounding businesses.

b) When its purpose is to demand fewer working hours.

c) When it creates traffic congestion.

d) When it involves violence.

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

Question type: True/False

99) Forecasting sales and personnel requirements, as well as recruiting new employees are the responsibilities of human resource departments.

Difficulty: Easy

Learning Objective 1: 08-01: Explain the role of human resources: the people behind the people.

Section Reference 1: Human Resources: The People Behind the People

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

100) Human resource plans must be based on an organization’s overall competitive strategies.

Difficulty: Easy

Learning Objective 1: 08-01: Explain the role of human resources: the people behind the people.

Section Reference 1: Human Resources: The People Behind the People

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

101) Human resource managers play less of a role in creating a work environment that generates employee satisfaction than the employees themselves.

Difficulty: Easy

Learning Objective 1: 08-01: Explain the role of human resources: the people behind the people.

Section Reference 1: Human Resources: The People Behind the People

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Comprehension

102) Recruitment and selection are only costly if the process fails.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Comprehension

103) A skills inventory contains employee data such as age, gender, education, experience, training, and specialized skills.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

104) A skills inventory is a process to identify and determine in detail the particular job duties and requirements and the relative importance of these duties for a given job.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

105) A job specification includes information such as job title, location, reporting to and of employees, job summary, nature and objectives of the job, and tasks and duties to be performed.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

106) A job description is a written statement of educational qualifications, specific qualities, level of experience, and physical, emotional, technical, and communication skills required to perform a job.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

107) A quick but expensive way to reach a large pool of job seekers is social media recruiting.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

108) Most companies are still hesitant to use social media sites as a way to network with job seekers.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

109) The Civil Rights Act of 1991 expanded the alternatives available to victims of employment discrimination to include damages for emotional distress.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

110) Candidates must provide information about their marital status, according to U.S. laws.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

111) To avoid bad hiring decisions, some companies require job candidates to perform tasks related to the job they’re seeking as part of the job application process.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

112) While online training is usually less costly than classroom training, it does not offer consistent presentations.

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

113) To improve the skills and broaden the knowledge of current or future managers and executives is the objective of the management development programs.

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

114) An effective performance review should be linked to organizational goals.

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

115) “It requires less work for both employees and managers,” is the key advantage of 360-degree performance reviews.

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

116) Salary is a term that represents compensation based on the number of hours worked.

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

117) The Family and Medical Leave Act of 1993 requires covered employers to receive child care and health insurance benefits.

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

118) Each employee, in a cafeteria plan, receives a set allowance to pay for benefits depending on his or her needs.

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

119) Flexible work plans have proven to reduce absenteeism and boost work productivity.

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

120) Flextime is a scheduling system that allows employees to select the day of the week on which they will work.

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

121) Employers can learn why an employee is leaving from an exit interview.

Difficulty: Easy

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

122) Research finds that downsizing guarantees an improvement in employee morale and a decrease in costs.

Difficulty: Easy

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

123) Downsizing is a method used to weed out employees who exhibit poor performance.

Difficulty: Easy

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

124) Transferring core jobs outside the company refers to outsourcing.

Difficulty: Easy

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

125) Motivation leads to goal-directed behavior.

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

126) People’s unsatisfied needs are not motivators, according to Maslow.

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

127) In the context of Maslow’s hierarchy of needs, managers can satisfy their employees’ social needs through teamwork and group lunches.

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

128) Adil received a companywide award for his idea to improve worker safety. This award will help satisfy Roberto’s social needs.

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

129) Afia believes in giving her employees challenging assignments so they can realize their own potential. Afia is attempting to satisfy her employee’s self-actualization needs.

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

130) “Our company wants to increase sales by 8 percent in the following financial year.” This is an example of goal specificity.

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

131) Herzberg created two basic labels for managers: Theory A and Theory B.

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

132) Rizvi thinks that employees must be closely supervised and controlled at all times. Rizvi is a Theory X manager.

Difficulty: Medium

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Application

133) Theory X assumes that the typical person actually likes work and will seek and accept greater responsibility.

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

134) The Taft-Hartley Act legalized collective bargaining.

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

135) The Fair Labor Standards Act established a federal minimum wage.

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

136) Whether to accept or reject a contract must be voted on by union members.

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

137) A union’s bargaining process must end upon the rejection of a contract.

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

138) In order to use the services of an arbitrator, both union members and management must agree on the arbitrator selected.

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

139) A strike seeks to disrupt business as usual.

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

Question type: Essay

140) Describe the concept of human resource management. What is the role of human resource managers?

Difficulty: Easy

Learning Objective 1: 08-01: Explain the role of human resources: the people behind the people.

Section Reference 1: Human Resources: The People Behind the People

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

141) Describe the core responsibilities of human resource management.

Difficulty: Easy

Learning Objective 1: 08-01: Explain the role of human resources: the people behind the people.

Section Reference 1: Human Resources: The People Behind the People

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

142) What are the advantages of digital recruiting? Explain.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

143) Describe how social media is changing the way companies recruit talent.

Difficulty: Easy

Learning Objective 1: 08-02: Describe recruitment and selection.

Section Reference 1: Recruitment and Selection

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

144) Discuss the process and benefits of online training.

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

145) Describe a 360-degree performance review. What are its advantages and disadvantages?

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

146) Discuss why Accenture is referred to as a learning organization.

Difficulty: Easy

Learning Objective 1: 08-03: Discuss orientation, training, and evaluation.

Section Reference 1: Orientation, Training, and Evaluation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

147) Identify and briefly discuss the types of employee benefits that are mandated by law.

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

148) On what factors do companies base their compensation policies?

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

149) Describe the responsibilities of compensation and benefits analysts.

Difficulty: Easy

Learning Objective 1: 08-04: Describe compensation.

Section Reference 1: Compensation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

150) Discuss Maslow’s hierarchy of needs and how an individual is motivated at each level.

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

151) Explain Victor Vroom’s expectancy theory.

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

152) Explain the different ways in which Theory X, Y, and Z managers attempt to increase productivity.

Difficulty: Easy

Learning Objective 1: 08-06: Explain the different methods for motivating employees.

Section Reference 1: Motivating Employees

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

153) Does downsizing affect the local economy? Explain.

Difficulty: Easy

Learning Objective 1: 08-05: Discuss employee separation.

Section Reference 1: Employee Separation

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

154) Discuss the significance of the National Labor Relations Act.

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

155) Briefly describe collective bargaining.

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Knowledge

156) As labor unions are losing their influence, what can they do to maintain their relevance?

Difficulty: Easy

Learning Objective 1: 08-07: Discuss labor–management relations.

Section Reference 1: Labor-Management Relations

Standard 1: AACSB || Analytic

Standard 2: Bloom’s || Comprehension