Ch.9 Test Bank Answers Empowerment, Teams, Communication - Contemporary Business 19e | Practice Test Bank by Louis E. Boone. DOCX document preview.
Package Title: Chapter 9, Testbank
Course Title: Boone, Contemporary Business, 19th Edition
Chapter Number: 9
Question type: Multiple Choice
1) _____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.
a) Affective conflict
b) Noise
c) Encoding
d) Cognitive conflict
Difficulty: Easy
Learning Objective 1: 09-05: Describe team conflict.
Section Reference 1: Team Conflict
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
2) A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n) _____.
a) cross-functional team
b) self-managed team
c) virtual teams
d) work team
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
3) During the _____, team members resolve differences, accept each other, and reach broad agreement about the roles of team leader and other participants.
a) performing stage
b) encoding stage
c) norming stage
d) cognitive stage
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
4) _____ is some type of interference during the communication process that influences the transmission of messages and feedback.
a) Affective conflict
b) Noise
c) Encoding
d) Cognitive conflict
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
5) Standards of conduct shared by team members that guide their behavior are called _____.
a) team norms
b) team diversity
c) cognitive norms
d) active participation
Difficulty: Easy
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
6) A(n) _____ is a combination of workers from different functional areas; such as production, marketing, and finance.
a) cross-functional team
b) self-managed team
c) virtual teams
d) work team
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
7) The _____ is an internal channel that informally passes information from unofficial sources.
a) grapevine
b) virtual teams
c) communication
d) listening zone
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
8) _____ are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task.
a) Cross-functional team
b) Self-managed team
c) Virtual teams
d) Work team
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
9) During the _____, team members focus on solving problems and accomplishing tasks.
a) performing stage
b) forming stage
c) norming stage
d) communication stage
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
10) In a(n) ____, communication relies on explicit written and verbal messages.
a) low-context culture
b) performing stage
c) grapevine
d) virtual teams
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
11) _____ represents the variances in ability, experience, personality, or any other factor on a team.
a) Culture
b) Noise
c) Team diversity
d) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
12) The meaningful exchange of information through messages is called _____.
a) encoding
b) grapevine
c) listening
d) communication
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
13) _____ a message means that the sender translates its meaning into understandable terms.
a) Encoding
b) Grapevine
c) Listening
d) Communication
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
14) _____ focuses on problem-related differences of opinion, and reconciling those differences to improve team performance.
a) Affective conflict
b) Norming stage
c) Cognitive conflict
d) Listening
Difficulty: Easy
Learning Objective 1: 09-05: Describe team conflict.
Section Reference 1: Team Conflict
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
15) _____ is the extent to which team members are attracted to the team and motivated to remain part of it.
a) Norming stage
b) Team diversity
c) Cognitive conflict
d) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
16) _____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.
a) Encoding
b) Grapevine
c) External communication
d) Listening
Difficulty: Easy
Learning Objective 1: 09-08: Explain external communication and crisis management.
Section Reference 1: External Communication and Crisis Management
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
17) The skill of receiving a message and interpreting its genuine meaning is _____.
a) noise
b) encoding
c) listening
d) communication
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
18) Giving employees responsibility and authority to make decisions about their work is called _____.
a) due diligence
b) teamwork
c) empowerment
d) insider trading
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
19) Christopher, a senior manager at Chip Card Inc., ensures that every member of his team is involved in decision making for all projects. He conducts regular brainstorming sessions to discuss ongoing issues and encourages his team to suggest solutions as well as make decisions. In this case, Christopher demonstrates effective management by _____ his subordinates.
a) outsourcing
b) empowering
c) incentivizing
d) offshoring
Difficulty: Medium
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
20) Which of the following is most likely to make an employee feel empowered?
a) Keeping the employee informed about the company’s performance.
b) Establishing a line organizational structure in the company.
c) Ensuring that employees follow all rules established by the company.
d) Following a consultative management style in the company.
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
21) Which is TRUE regarding stock option plans?
a) They are offered only to top-level executives and members of the board of directors.
b) Employees are likely to exercise their option to purchase the stock if the stock price increases.
c) The company holds the stock for the benefit of the employees.
d) Stock options are provided as a retirement benefit.
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
22) With _______, employees receive stock shares or the value of the stock upon retiring or leaving the company.
a) treasury bills
b) stock certificates
c) ESOPs (employee stock ownership plans)
d) stock options
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
23) About two-thirds of U.S. companies use _____ teams.
a) work
b) self-managed
c) problem-solving
d) cross-functional
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
24) In ________teams, relatively permanent groups of employees with complementary skills perform the day-to-day work of the organization.
a) work
b) self-managed
c) problem-solving
d) cross-functional
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
25) A _______ team is a temporary combination of workers who gather to solve a specific problem and then disband.
a) virtual
b) self-managed
c) problem-solving
d) cross-functional
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
26) A work team that has the authority to decide how its members complete their daily tasks is called a _______ team.
a) virtual
b) self-managed
c) problem-solving
d) cross-functional
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
27) A team made up of members from different functions, such as production, marketing, and finance, is called a _______ team.
a) virtual
b) self-managed
c) problem-solving
d) cross-functional
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
28) _______ teams are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunication and information technologies to accomplish an organizational task.
a) Virtual
b) Self-managed
c) Problem-solving
d) Cross-functional
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
29) When Jefferies Inc. was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. The team thus formed is an example of a(n) _______ team.
a) virtual
b) self-managed
c) problem-solving
d) cross-functional
Difficulty: Medium
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
30) Ali is a member of a permanent team that performs the day-to-day functions of the organization. Ali is most likely to be a member of a(n) _____ team.
a) self-managed
b) work
c) advisory
d) cross-functional
Difficulty: Medium
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
31) Elektra is part of a team that conducts meetings and conferences with the aid of information technology. This is so because the other team members are dispersed across the country. Elektra is most likely to belong to a _____ team.
a) problem-solving
b) self-managed
c) cross-functional
d) virtual
Difficulty: Medium
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
32) Abbey works for a home electronics store and is a member of a team created to increase communication among various departments. Abbey has networked with new people and now has strong contacts for each department when he needs them. Abbey is most likely to be a member of a _____ team.
a) work
b) problem-solving
c) cross-functional
d) virtual
Difficulty: Medium
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
33) The website of Internet Trading Inc., a stock broking firm, is under serious threat as numerous cyberattacks have infiltrated its system. The senior management at the firm immediately forms a team of eight members to deal with the cyber-attack. The team was able to resolve the issue in under two weeks and it was later dissolved. This team is more likely to be an example of a _____ team.
a) work
b) problem-solving
c) virtual
d) cross-functional
Difficulty: Medium
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
34) Alia works in a bakery. As part of a _____ team, she shares in the responsibility with other team members of managing her department’s work schedule and ordering baking supplies. Along with other team members, she is empowered to complete her tasks at her discretion.
a) self-managed
b) problem-solving
c) virtual
d) cross-functional
Difficulty: Medium
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
35) Which of the following statements is NOT true regarding team size?
a) Small teams make the most demands on team leaders.
b) Large teams often suffer from disagreements, absenteeism, and membership turnover.
c) Small teams may lack sufficient diversity.
d) Large teams tend to work slower than small teams.
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
36) According to research on team effectiveness, the ideal team size is usually _____ members.
a) fewer than five
b) between five and ten
c) between ten and twenty
d) more than twenty
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
37) Teams at Stratorg Corp. come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team _____.
a) development
b) cohesiveness
c) diversity
d) level
Difficulty: Medium
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
38) What is the role of the team leader during the forming stage?
a) Providing time for members to become acquainted
b) Encouraging participation
c) Clarifying team roles
d) Facilitating task accomplishment
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
39) The ______ of team development is marked by conflicts over the team’s mission and the roles of team members.
a) norming stage
b) forming stage
c) performing stage
d) storming stage
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
40) Members of the production team in a company have accepted each other and have understood one another’s roles in the team. The team leader has handled conflicts and managed to establish unity in the team. In the context of the five stages of team development, which of the following is most likely to be the next immediate step?
a) Forming
b) Storming
c) Performing
d) Norming
Difficulty: Medium
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
41) During the ______ stage of team development, agreement about the role of the team leader and other participants occurs.
a) forming
b) norming
c) storming
d) performing
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
42) During the performing stage, team members _____.
a) focus on solving problems
b) get to know one another
c) clarify their roles and expectations
d) resolve differences among them
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
43) Kaito’s team has reached agreement about the role each member is expected to play. Kaito’s team has most likely reached the _____ stage.
a) forming
b) norming
c) storming
d) performing
Difficulty: Medium
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
44) Asami is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Asami’s team is most likely to be in the _____ stage.
a) norming
b) performing
c) storming
d) forming
Difficulty: Medium
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
45) Talonte’s team is engaged in problem solving and appears focused on accomplishing tasks. Talonte’s team is likely to be in which stage?
a) Forming stage
b) Norming stage
c) Storming stage
d) Performing stage
Difficulty: Medium
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
46) At a celebratory gathering in a restaurant, Shree presents her team members with personal thank-you notes in appreciation for their hard work on a project. Shree and her team are in the _____ stage of team development.
a) adjourning
b) performing
c) norming
d) storming
Difficulty: Medium
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
47) Yukari’s team members feel attracted to the team and motivated to remain part of it. Yukari’s team can be characterized as _____.
a) informal
b) formal
c) verbal
d) cohesive
Difficulty: Medium
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
48) A team with high cohesiveness _____.
a) experiences a high turnover
b) has members who interact less frequently
c) achieves high levels of performance
d) has lower productivity
Difficulty: Easy
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
49) Chitru wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls. Chitru is trying to promote _____.
a) empowerment
b) team norm
c) team cohesiveness
d) external communication
Difficulty: Medium
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
50) Paco is trying to promote the cohesiveness of his team. Which of the following would LEAST likely improve his team’s cohesiveness?
a) Encouraging his team members to work from home.
b) Redesigning their work space.
c) Increasing the interaction between team members.
d) Encouraging team members to socialize during and after working hours.
Difficulty: Medium
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
51) Yuka’s company has an unwritten rule that implies all managers must attend team meetings, no matter what projects they’re working on. This informal standard of conduct is an example of team _____.
a) roles
b) norm
c) cohesiveness
d) conflict
Difficulty: Medium
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
52) Mira is one of the few operating room nurses at a hospital. She learns that other members of the team are less cooperative with others when they work in different shifts. This is adversely affecting the patients at the hospitals. Which of the following is the team lacking at the hospital?
a) Team norm
b) Team belief
c) Team cohesiveness
d) Team standard
Difficulty: Medium
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
53) Team norms are usually _____ and _____ standards of behavior.
a) formal; written
b) informal; written
c) formal; unwritten
d) informal; unwritten
Difficulty: Easy
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
54) Which of the following statements is correct regarding team conflict?
a) It should be avoided at all costs.
b) It often improves team performance.
c) It will be reduced if the team is diverse.
d) It rarely occurs in most teams.
Difficulty: Easy
Learning Objective 1: 09-05: Describe team conflict.
Section Reference 1: Team Conflict
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
55) Bernadine’s marketing team disagrees on the way to advertise a product based on their past experiences. However, all members are attempting to reconcile their differences to produce an effective marketing strategy. Bernadine’s team is experiencing _____ conflict.
a) cognitive
b) mutual
c) external
d) affective
Difficulty: Medium
Learning Objective 1: 09-05: Describe team conflict.
Section Reference 1: Team Conflict
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
56) Tom and Mike are city council members who vehemently disagree over a new zoning ordinance. Their arguments have become personal, and other council members are irritated and avoiding meetings. Tom and Mike need to resolve their _____ conflict.
a) cognitive
b) mutual
c) affective
d) alternate
Difficulty: Medium
Learning Objective 1: 09-05: Describe team conflict.
Section Reference 1: Team Conflict
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
57) Oded and Suka are members of the development team at PromoCaptions, an advertising company. They discuss the mode of advertising for a new product. Oded supports online advertising. However, Suka argues that television advertisement has a farther reach than online advertising. In this case, Oded and Suka are involved in a(n) _____.
a) ethical conflict
b) affective conflict
c) cognitive conflict
d) emotional conflict
Difficulty: Medium
Learning Objective 1: 09-05: Describe team conflict.
Section Reference 1: Team Conflict
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
58) Which of the following is a difference between cognitive conflict and affective conflict?
a) Unlike affective conflict, cognitive conflict negatively affects team cohesiveness.
b) Unlike affective conflict, cognitive conflict arises due to personal differences.
c) Unlike affective conflict, cognitive conflict affects team performance.
d) Unlike cognitive conflict, affective conflict involves emotional reactions.
Difficulty: Easy
Learning Objective 1: 09-05: Describe team conflict.
Section Reference 1: Team Conflict
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
59) In the communication process, initially the _______ composes the message.
a) sender
b) receiver
c) channel
d) interpreter
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
60) Kramer announced to his accounting team that the company’s financial reports should be completed “by next week.” Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members?
a) Providing feedback
b) Message encoding
c) Understanding the context
d) Message decoding
Difficulty: Medium
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
61) Vinita sends an e-mail to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Vinita is very specific about the materials she needs in order to avoid confusion. As the sender, Vinita is _____.
a) providing a context for the message
b) encoding the message
c) decoding the message
d) eliminating the message’s noise
Difficulty: Medium
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
62) Chelsa works for an advertising agency and has presented her client with ideas for new commercials. After the presentation, Chelsa asks for _____ to determine if the clients correctly understood her message.
a) a decoded message
b) a channel
c) feedback
d) intervention
Difficulty: Medium
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
63) In the context of communication, feedback _____.
a) helps determine whether a message was correctly interpreted
b) is only verbal in nature
c) is usually ambiguous
d) helps lower the noise level
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
64) Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.
a) external
b) diverse
c) high-context
d) low-context
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
65) Which of the following can cause noise during communication?
a) Request for feedback after a message
b) Nonverbal cues of attentiveness
c) Differences in people’s attitudes
d) Lack of sufficient number of participants
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
66) Louise is a new customer service agent at a leading computer service center. She usually spends a lot of time on her calls, trying to resolve the issues of every customer. During the course of a call with a customer, a technical snag caused disturbances in her audio device, making it difficult for the customer to respond to her queries. The issue remained unresolved. Which of the following is a primary reason for the non-resolution in this case?
a) The length of the call.
b) The noise during the call.
c) The inexperience of the customer service agent.
d) The customer at the call.
Difficulty: Medium
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
67) Japan is considered to be a _____ context country and therefore, Japanese businesspeople place importance on _____ communications.
a) high; both verbal and nonverbal
b) low; both verbal and nonverbal
c) high; explicit verbal
d) low; explicit verbal
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
68) When individuals from low-context cultures partner with those from high-context cultures for a new business, the former should ideally _____.
a) rely on explicit written and verbal messages
b) be conscious about their nonverbal cues
c) refrain from talking about their past experiences
d) refrain from inviting the latter for a casual dinner
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
69) Eyad is listening to Lilly at a meeting. She is one of his fellow team members, and he believes she is just trying to get the team leader to adopt her idea. Eyad is being a(n) _____ listener.
a) offensive
b) cynical
c) polite
d) proactive
Difficulty: Medium
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
70) A _____ is an example of a formal communication transmitted through writing.
a) personal conversation
b) web conference
c) rumor
d) memo
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
71) Ehsan uses lots of gestures and facial expressions when communicating. These are examples of __________ communication.
a) informal
b) oral
c) formal
d) nonverbal
Difficulty: Medium
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
72) Chulian and Yan like to send e-mail back and forth discussing their families and work-related issues. They are engaging in _____ and _____ communication.
a) informal; written
b) informal; oral
c) formal; written
d) formal; oral
Difficulty: Medium
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
74) Corrie is listening to her superior talk about the process of performance appraisal at the firm. Fina is always attempting to point out any mistake or errors made by her superior during the talk, even before her superior is able to complete her points. What type of listening is Corrie demonstrating in this case?
a) Active
b) Polite
c) Cynical
d) Offensive
Difficulty: Medium
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
74) _____ listening is the basis for effective communication.
a) Active
b) Cynical
c) Polite
d) Nonverbal
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
75) Office e-mails are a form of _____ communication.
a) informal
b) written
c) verbal
d) nonverbal
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
76) Which of the following is considered to be the biggest problem with e-mail as a form of business communication?
a) Company employees use e-mail only to send personal messages.
b) E-mails are too informal for companies to convey a professional image.
c) E-mail technology is still limited.
d) There is just too much e-mail, and there are security issues.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
77) Which of the following is NOT an example of formal communication?
a) The employee benefits handbook
b) A telephone call with a customer
c) The grapevine method of communication
d) A letter to a supplier
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
78) Akito, the vice president of Alpha-Care Health Center, communicates developments in the healthcare industry to his employees through newsletters that he sends via email. In this scenario, Akito has used _____ to communicate with his employees.
a) formal communication
b) grapevine communication
c) nonverbal communication
d) oral communication
Difficulty: Medium
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
79) Which of the following statement is NOT true regarding grapevine?
a) Gossip is the main drawback of the grapevine.
b) Grapevines convey information rapidly.
c) The grapevine is an informal communication channel.
d) Information on the grapevine is wrong most of the time.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
80) Which of the following is NOT a form of nonverbal communication?
a) Informal speech
b) Eye contact
c) Clothing choices
d) Tone of voice
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
81) Which of the following is an example of an upward communication channel?
a) Completing an employee survey
b) Giving employees policy manuals
c) Posting notices on bulletin boards
d) Reporting news in company newsletters
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
82) Two people are having a conversation and are standing about six feet apart. They are most likely to be in the _____ zone.
a) public
b) social
c) personal
d) intimate
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
83) In the United States, most business conversations occur within which zone?
a) Intimate zone
b) Personal zone
c) Public zone
d) Social zone
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
84) A construction company invites tenders for a plumbing contract. AB Plumbs, a company offering plumbing services, sends a quotation to the construction company. Which of the following types of communication has AB Plumbs used in this scenario?
a) Grapevine communication
b) External communication
c) Informal communication
d) Oral communication
Difficulty: Medium
Learning Objective 1: 09-08: Explain external communication and crisis management.
Section Reference 1: External Communication and Crisis Management
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
85) What is the last step a company should take when responding to a crisis?
a) The executive at a press conference should speak briefly and provide positive visual images.
b) The top management should appear in public immediately.
c) The management must stick to the facts while responding in an interview.
d) The executives should respond quickly with a prepared statement.
Difficulty: Easy
Learning Objective 1: 09-08: Explain external communication and crisis management.
Section Reference 1: External Communication and Crisis Management
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
86) What is the first step a company should take when responding to a crisis?
a) Call or e-mail members of the press to deny the story.
b) Issue a “No comment.”
c) Respond quickly with a prepared statement.
d) Arrange a press conference with the company’s PR representative.
Difficulty: Easy
Learning Objective 1: 09-08: Explain external communication and crisis management.
Section Reference 1: External Communication and Crisis Management
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
Question type: True/False
87) Sharing information about the organization’s performance with employees is an effective way of empowering them.
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
88) One technique for increasing employee empowerment is the opportunity for shared decision making authority.
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
89) Employee empowerment often extends to non-management employees who are given the authority to make decisions.
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
90) Companies, under a stock options plan, give employees the option to purchase a specified amount of company stock at a given price within a given time period.
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
91) Employee stock ownership programs are retirement plans set up for top-level executives.
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
92) Interestingly, employee stock ownership plans (ESOPs) are more common in public companies than private ones.
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
93) Federal labor laws allow stock options to be granted to hourly and salaried employees.
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
94) All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
95) For efficiency and total effectiveness, all teams should include people with similar skills who are committed to a common purpose.
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
96) Most often, self-managed teams, which consist of people with different strengths from various company departments, work on specific problems or projects, but they can also serve as permanent work team arrangements.
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
97) Because of the availability of e-mail, videoconferencing, and group communication software, members of virtual teams rarely meet face to face.
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
98) A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
99) Because of the availability of e-mail, videoconferencing, and group communication software, members of virtual teams rarely meet face to face.
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
100) Michael is part of a temporary team that works together to solve a specific problem and then disband. Michael is part of a cross-functional team.
Difficulty: Medium
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
101) Flexibility is the primary advantage of virtual teams.
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
102) The key to the success of cross-functional teams is communication.
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
103) All effective teams typically have two to four members.
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
104) Team level represents the average level of the team whereas team diversity represents the variance and abilities of the team members.
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
105) Size of the team is important because absenteeism is more likely to be found in smaller teams.
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
106) All teams naturally complete the five stages of development.
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
107) The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
108) Norming is generally the longest stage of development.
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
109) During the norming stage, team members reach broad agreement about the roles of the team leader and other participants.
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
110) Team members, during the storming stage, focus on solving problems.
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
111) Team cohesiveness increases with frequent team member interaction.
Difficulty: Easy
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
112) Encouraging workers to socialize, but only off the job is a good way to encourage team cohesiveness.
Difficulty: Easy
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
113) Team norms are informal standards that highlight a team’s key values.
Difficulty: Easy
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
114) In highly productive teams, norms contribute to accomplishment of team goals.
Difficulty: Easy
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
115) Research finds that diversity among team members often decreases the chances of conflict.
Difficulty: Easy
Learning Objective 1: 09-05: Describe team conflict.
Section Reference 1: Team Conflict
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
116) Affective conflict occurs when teams reconcile differences to produce the best possible solution.
Difficulty: Easy
Learning Objective 1: 09-05: Describe team conflict.
Section Reference 1: Team Conflict
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
117) Cognitive and affective conflicts can occur together in the same team.
Difficulty: Easy
Learning Objective 1: 09-05: Describe team conflict.
Section Reference 1: Team Conflict
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
118) Employees spend a significantly higher amount of time communicating on a daily basis than managers.
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
119) Neha’s supervisor sends her an e-mail requesting updated financial figures as soon as possible. When Neha interprets the content and meaning of the e-mail, she is decoding the message.
Difficulty: Medium
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
120) Feedback is crucial in determining whether a message was decoded properly.
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
121) High-context cultures including the United States and Germany pay attention to the conditions that surround the message, including nonverbal cues and personal relationships between the parties.
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
122) Noise is only caused by physical factors like poor cell phone reception.
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
123) If the feedback is not forthcoming, senders should request it.
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
124) The average person can recall only half of a message immediately after listening to it.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
125) E-mail is considered one of the most secure forms of communication.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
126) Polite listeners are attentive listeners.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
127) Alana is conversing with her real estate agent, whom Alana believes is trying to sell her an expensive property in order to receive a greater commission. Alana is engaged in cynical listening.
Difficulty: Medium
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
128) Dana likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week. This is an example of an informal communication.
Difficulty: Medium
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Application
129) An employee suggestion box is an informal communication channel.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
130) The grapevine, when managed properly, can be a reliable source of information.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
131) “Spinning” bad news to make it look better almost always backfires.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
132) Americans, when speaking during business conversations, tend to stand closer together than Latin Americans.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
133) When verbal and nonverbal cues conflict, receivers of the communication generally tend to believe the verbal content.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
134) Customer orders are considered to be an internal communication.
Difficulty: Easy
Learning Objective 1: 09-08: Explain external communication and crisis management.
Section Reference 1: External Communication and Crisis Management
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
135) An example of external communication is an annual report to shareholders.
Difficulty: Easy
Learning Objective 1: 09-08: Explain external communication and crisis management.
Section Reference 1: External Communication and Crisis Management
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
136) When a firm is under fire for a public relations crisis, it is best for the firm to stay out of the public eye.
Difficulty: Easy
Learning Objective 1: 09-08: Explain external communication and crisis management.
Section Reference 1: External Communication and Crisis Management
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
137) When responding during a crisis, it is best if the executive speaks briefly, clearly and provides positive visual images.
Difficulty: Easy
Learning Objective 1: 09-08: Explain external communication and crisis management.
Section Reference 1: External Communication and Crisis Management
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
Question type: Essay
138) Explain how extending decision making from managers to employees can lead to employee empowerment. Provide a brief example.
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
139) Differentiate between employee stock ownership plans and employee stock option plans.
Difficulty: Easy
Learning Objective 1: 09-01: Discuss empowering employees.
Section Reference 1: Empowering Employees
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
140) Define cross-functional teams and explain the emphasis on communication.
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
141) Identify the advantages and drawbacks of virtual teams.
Difficulty: Easy
Learning Objective 1: 09-02: Distinguish the five types of teams.
Section Reference 1: Teams
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
142) Discuss the ideal size for a team. What challenges do smaller or larger groups pose for team leaders?
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
143) Identify the five stages of team development in the order in which they typically occur. What is the role of the team leader in each stage?
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
144) Explain the importance of the adjourning stage of team development.
Difficulty: Easy
Learning Objective 1: 09-03: Identify team characteristics.
Section Reference 1: Team Characteristics
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
145) Define team norm and provide an example.
Difficulty: Easy
Learning Objective 1: 09-04: Evaluate team cohesiveness and norms.
Section Reference 1: Team Cohesiveness and Norms
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
146) Differentiate between cognitive and affective conflict.
Difficulty: Easy
Learning Objective 1: 09-05: Describe team conflict.
Section Reference 1: Team Conflict
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
147) Describe the communication process. How does noise interfere with the communication process?
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
148) Describe high-context culture. Provide an example of how an American business person should conduct business in a high-context culture.
Difficulty: Easy
Learning Objective 1: 09-06: Explain the importance of effective communication.
Section Reference 1: The Importance of Effective Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Comprehension
149) List the drawbacks of oral communication.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
150) Explain the four types of listening behaviors.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
151) Why is it important to develop active listening skills?
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
152) Identify the seven characteristics of open communication.
Difficulty: Easy
Learning Objective 1: 09-07: Compare the basic forms of communication.
Section Reference 1: Basic Forms of Communication
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
153) What are the basic steps in managing a public relations crisis?
Difficulty: Easy
Learning Objective 1: 09-08: Explain external communication and crisis management.
Section Reference 1: External Communication and Crisis Management
Standard 1: AACSB || Analytic
Standard 2: Bloom’s || Knowledge
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