Chapter 9 Test Questions & Answers Managing Conflict

Type: multiple choice question

Title: Chapter 9 Question 1

1) Two neighbors in an apartment building have a shared balcony. One neighbor wants to use the space to barbeque and the other wants to utilize it to grow plants. Which component of conflict is most present in this situation?

Page reference: UNDERSTANDING INTERPERSONAL CONFLICT

a. Perceived incompatible goals

b. Expressed struggle

c. Forced incompatibility

d. Perceived autonomy

Type: multiple choice question

Title: Chapter 9 Question 2

2) Every conflict involves an expressed struggle between at least two interdependent parties who perceive __________ goals, scarce rewards, and/or interference from the other party in achieving their goals.

Page reference: UNDERSTANDING INTERPERSONAL CONFLICT

a. sustainable

b. reconcilable

c. self-serving

d. incompatible

Type: multiple choice question

Title: Chapter 9 Question 3

3) ____________ refers to the emotional tone of a relationship.

Page reference: COMMUNICATION CLIMATES

a. Interpersonal component

b. Communication climate

c. Emotional climate

d. Relational component

Type: multiple choice question

Title: Chapter 9 Question 4

4) ____________ messages that imply a lack of agreement or respect for another person.

Page reference: COMMUNICATION CLIMATES: Confirming and Disconfirming Messages

a. Confirming

b. Disconfirming

c. Aggressive

d. Disconcerting

Type: multiple choice question

Title: Chapter 9 Question 5

5) According to Gibb’s checklist for conflict management, ____________ statements are often expressed as “You” statements.

Page reference: COMMUNICATION CLIMATES: Confirming and Disconfirming Messages

a. control

b. judgmental

c. superiority

d. certainty

Type: multiple choice question

Title: Chapter 9 Question 6

6) Gibb’s checklist for conflict management recommends ____________ messages, which show that you can accept another’s feelings and put yourself in their place.

Page reference: COMMUNICATION CLIMATES: Confirming and Disconfirming Messages

a. using empathetic

b. using “You”

c. judgmental

d. manipulative

Type: multiple choice question

Title: Chapter 9 Question 7

7) John Gottman, who has spent more than four decades studying how people communicate, can predict with a rate of accuracy approaching 90% whether or not a married couple is headed to-ward divorce, mostly on the basis of

Page reference: COMMUNICATION CLIMATES: Confirming and Disconfirming Messages

a. Four Horsemen of the Apocalypse

b. Love Languages

c. Sexual aggression

d. Lose-lose problem solving

Type: multiple choice question

Title: Chapter 9 Question 8

8) Counterattacking the person who criticizes you or treats you with contempt is

Page reference: COMMUNICATION CLIMATES: Confirming and Disconfirming Messages

a. criticism

b. stonewalling

c. defensiveness

d. passive aggressive

Type: multiple choice question

Title: Chapter 9 Question 9

9) Giving someone the silent treatment that conveys the message “you aren’t even worth my time” is what kind of disconfirming message?

Page reference: COMMUNICATION CLIMATES: Confirming and Disconfirming Messages

a. criticism

b. stonewalling

c. defensiveness

d. contempt

Type: multiple choice question

Title: Chapter 9 Question 10

10) Which is the strongest confirming response?

Page reference: COMMUNICATION CLIMATES: Confirming and Disconfirming Messages

a. Recognition

b. Sponsorship

c. Acknowledgment

d. Endorsement

Type: multiple choice question

Title: Chapter 9 Question 11

11) When you make an all-encompassing, accusatory, and personal statement about another, you are ____________.

Page reference: COMMUNICATION CLIMATES: Confirming and Disconfirming Messages

a. spiraling

b. ridiculing

c. stonewalling

d. criticizing

Type: multiple choice question

Title: Chapter 9 Question 12

12) Pretending to agree with someone is ____________.

Page reference: COMMUNICATION CLIMATES: How Communication Climates Develop

a. pseudoaccommodation

b. avoidance spiraling

c. interdependency

d. escalatory spiraling

Type: multiple choice question

Title: Chapter 9 Question 13

13) A long-held feud between two families, starting with a small conflict and leading to a larger one, would be best described as a(n) _____________.

Page reference: COMMUNICATION CLIMATES: How Communication Climates Develop

a. avoidance conflict spiral

b. direct conflict

c. escalatory conflict spiral

d. positive conflict spiral

Type: multiple choice question

Title: Chapter 9 Question 14

14) Writing a firm letter to a harasser insisting that the behavior stop is an example of which of the following styles of conflict?

Page reference: CONFLICT COMMUNICATION STYLES

a. Nonassertion

b. Aggression

c. Assertive

d. Passive–aggression

Type: multiple choice question

Title: Chapter 9 Question 15

15) ____________ is the inability or unwillingness to express thoughts or feelings in a conflict.

Page reference: CONFLICT COMMUNICATION STYLES

a. Withholding

b. Aggression

c. Nonassertion

d. Accommodation

Type: multiple choice question

Title: Chapter 9 Question 16

16) One type of non-assertive response to conflict characterized by giving in, and putting others’ needs ahead of your own is

Page reference: CONFLICT COMMUNICATION STYLES

a. accommodation

b. avoidance

c. withholding

d. guiltmaking

Type: multiple choice question

Title: Chapter 9 Question 17

17) Telling someone you have no interest in dating that you're busy in order to spare their feelings is an example of which of the following styles of conflict?

Page reference: CONFLICT COMMUNICATION STYLES

a. Nonassertion

b. Direct communication

c. Indirect communication

d. Nonassertion

Type: multiple choice question

Title: Chapter 9 Question 18

18) Psychologist George Bach describes _________ as “crazymaking” behavior.

Page reference: CONFLICT COMMUNICATION STYLES

a. direct aggression

b. assertive aggression

c. indirect communication

d. passive aggression

Type: multiple choice question

Title: Chapter 9 Question 19

19) Withholders, pseudoaccommodators, and guiltmakers are all demonstrating what type of nonassertive behavior?

Page reference: CONFLICT COMMUNICATION STYLES

a. Avoidance

b. Passive aggression

c. Accommodation

d. Indirect communication

Type: multiple choice question

Title: Chapter 9 Question 20

20) When the family shows up late for Sunday dinner at your grandmother’s home, she says, “I don’t mind.” But during the meal, she remarks, “It must be nice to sleep late on Sunday morning instead of waking up early to cook a meal.” Which of the following best describes her behavior?

Page reference: CONFLICT COMMUNICATION STYLES

a. interdependent

b. directly aggressive

c. passive aggressive

d. assertive

Type: multiple choice question

Title: Chapter 9 Question 21

21) Which of the following would be best described as a passive-aggressive response?

Page reference: CONFLICT COMMUNICATION STYLES

a. Alex's mother asks him to clean his room and he lashes out, telling her to “shut up.”

b. Jane promises her mother that she will clean her room, then repeatedly fails to fulfill this promise.

c. Alex promises his father that he will clean his room and cleans it.

d. When Jane's mother asks her to clean her room, Jane calmly explains that she has a lot of homework to do and will try her best to clean her room tomorrow.

Type: multiple choice question

Title: Chapter 9 Question 22

22) “I really should be studying, but I’ll give you a ride” is a statement most likely to be made by a ____________.

Page reference: CONFLICT COMMUNICATION STYLES

a. guiltmaker

b. trivial tyrannizer

c. joker

d. pseudoaccommodator

Type: multiple choice question

Title: Chapter 9 Question 23

23) A blatant sexual overture, or any verbal or nonverbal behavior that creates a “hostile work environment,” is called ____________.

Page reference: CONFLICT COMMUNICATION STYLES

a. sexual aggression

b. sexual harassment

c. passive aggression

d. disconfirming harassment

Type: multiple choice question

Title: Chapter 9 Question 24

24) Yelling “Shut up!” or “Get it yourself!” is an example of ____________.

Page reference: CONFLICT COMMUNICATION STYLES

a. direct aggression

b. passive aggression

c. direct communication

d. descriptive communication

Type: multiple choice question

Title: Chapter 9 Question 25

25) Which of the following is an example of a directly aggressive message?

Page reference: CONFLICT COMMUNICATION STYLES

a. When you talk over me, I feel like you don't care about what I have to say.

b. It makes me feel like you don't appreciate me when you don't say thank you.

c. You had better shut up before I shut you up.

d. If you really cared about me, you would show it more often.

Type: multiple choice question

Title: Chapter 9 Question 26

26) What can you do to protect yourself from an abusive partner?

Page reference: CONFLICT COMMUNICATION STYLES

a. Close off contact and communication with people you trust.

b. Write a personal letter to the abuser.

c. Agree on code words you can mention to trusted people.

d. Tell the abuser to stop.

Type: multiple choice question

Title: Chapter 9 Question 27

27) During which step of an assertive message do you engage in perception checking?

Page reference: CONFLICT COMMUNICATION STYLES

a. Your interpretation of the other person’s behavior

b. A description of your feelings

c. A description of the consequences

d. A statement of your intentions

Type: multiple choice question

Title: Chapter 9 Question 28

28) “You asked me to tell you what I really thought about your idea, and then when I gave you my opinion, you told me I was too critical.” This is an example of which step of an assertive message?

Page reference: CONFLICT COMMUNICATION STYLES

a. A behavioral description

b. A description of your feelings

c. A description of the consequences

d. Your interpretation of the other person’s behavior

Type: multiple choice question

Title: Chapter 9 Question 29

29) “When I lend you money and you don’t pay me back, it makes my blood boil” is a statement that asserts ____________.

Page reference: CONFLICT COMMUNICATION STYLES

a. consequences

b. interpretations

c. feelings

d. intentions

Type: multiple choice question

Title: Chapter 9 Question 30

30) If you were to tell someone that you no longer plan on covering for him or her at work, you would be making a(n) ____________ statement.

Page reference: CONFLICT COMMUNICATION STYLES

a. consequence

b. descriptive

c. aggressive

d. intention

Type: multiple choice question

Title: Chapter 9 Question 31

31) If Marco says to Darma, “I’m angry because you didn’t tell me about the annual report deadline. Now my boss is irritated with me for turning it in late.” Which part of Marco’s statement illustrates the consequence statement?

Page reference: CONFLICT COMMUNICATION STYLES

a. “I’m angry . . . ”

b. “ . . . you didn’t tell me. . . . ”

c. “Now my boss is irritated with me . . . ”

d. “ . . . you didn't tell me about the annual report . . . ”

Type: multiple choice question

Title: Chapter 9 Question 32

32) An interactive communication process designed to help people reach agreement when one person wants something from another is called

Page reference: NEGOTIATION STRATEGIES

a. win-lose

b. problem-solving

c. negotiation

d. conflict mediation

Type: multiple choice question

Title: Chapter 9 Question 33

33) Maura wants to visit family for the holidays, but Ruth wants to take a vacation. They decide to spend three days with family and three days on vacation. This decision is which form of conflict management?

Page reference: NEGOTIATION STRATEGIES

a. Win-lose

b. Win-win

c. Compromise

d. Lose-win

Type: multiple choice question

Title: Chapter 9 Question 34

34) ____________ is the distinguishing characteristic in win–lose problem solving.

Page reference: NEGOTIATION STRATEGIES

a. Struggle

b. Collaboration

c. Conflict

d. Power

Type: multiple choice question

Title: Chapter 9 Question 35

35) Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem solving?

Page reference: NEGOTIATION STRATEGIES

a. Compromise

b. Lose–lose

c. Win–lose

d. Win–win

Type: multiple choice question

Title: Chapter 9 Question 36

36) Fisher and Ury of the Harvard Negotiation Project recommend that participants begin negotiations by focusing on

Page reference: NEGOTIATION STRATEGIES

a. their feelings

b. their interests

c. their positions

d. possible solutions

Type: multiple choice question

Title: Chapter 9 Question 37

37) What should you do first in win–win problem solving?

Page reference: NEGOTIATION STRATEGIES

a. Solicit your partner’s needs.

b. Make a date to discuss.

c. Describe your problem and needs.

d. Identify your problem and unmet needs.

Type: multiple choice question

Title: Chapter 9 Question 38

38) Which of the following is an important last step when using win-win problem-solving to meet your common goals?

Page reference: NEGOTIATION STRATEGIES

a. Pick a solution together

b. Identify and define the conflict

c. Follow up on the solution

d. Evaluate the alternative solutions

Type: multiple choice question

Title: Chapter 9 Question 39

39) Due to their ____________, during disagreements males tend to experience greater physical arousal than women in the form of increased heart rate and blood pressure.

Page reference: SOCIAL INFLUENCES ON CONFLICT COMMUNICATION

a. culture

b. biology

c. aggressiveness

d. assertiveness

Type: multiple choice question

Title: Chapter 9 Question 40

40) In Western cultures, women have typically been socialized to be ____________ and men to be ____________.

Page reference: SOCIAL INFLUENCES ON CONFLICT COMMUNICATION

a. competitive; assertive

b. accommodating; competitive

c. passive; indifferent

d. compassionate; nonassertive

Type: multiple choice question

Title: Chapter 9 Question 41

41) When Jackie speaks up during a meeting, her comments tend to be judged more harshly. Yet if Jackie doesn’t assert herself at work, she will not get a promotion. How would the text describe her dilemma?

Page reference: SOCIAL INFLUENCES ON CONFLICT COMMUNICATION

a. Sexual harassment

b. An escalating spiral

c. A relational spiral

d. A double standard

Type: multiple choice question

Title: Chapter 9 Question 42

42) Which of the following statements is true about gender and relational communication online?

Page reference: SOCIAL INFLUENCES ON CONFLICT COMMUNICATION

a. Gender differences in face-to-face communication also appear online.

b. Gender differences disappear in online communication.

c. The lack of face-to-face contact in online communication causes people to respond in unexpected ways.

d. Gender differences in online communication are beginning to affect how we communicate face-to-face.

Type: multiple choice question

Title: Chapter 9 Question 43

43) While on vacation last summer, Americans Josh and Malia observed a number of people who seemed to be arguing in public. Which country were they likely visiting?

Page reference: SOCIAL INFLUENCES ON CONFLICT COMMUNICATION

a. Canada

b. Sweden

c. Italy

d. Germany

Type: multiple choice question

Title: Chapter 9 Question 44

44) Low context cultures typically value which type of communication most?

Page reference: SOCIAL INFLUENCES ON CONFLICT COMMUNICATION

a. Indirect communication

b. Aggressive communication

c. Direct communication

d. Mediated communication

Type: multiple choice question

Title: Chapter 9 Question 45

45) In what way is the U.S. culture remarkably similar to Asian cultures?

Page reference: SOCIAL INFLUENCES ON CONFLICT COMMUNICATION

a. competitiveness

b. cooperativeness

c. low-context

d. emotional expressiveness

Type: multiple choice question

Title: Chapter 9 Question 46

46) Cultures in which people go to great lengths to avoid embarrassing a conversational partner are

Page reference: SOCIAL INFLUENCES ON CONFLICT COMMUNICATION

a. Individualistic

b. Collectivistic

c. Emotionally expressive

d. Low context

Type: multiple choice question

Title: Chapter 9 Question 47

47) Tom dislikes babysitting his younger brother. If Tom decides to stay in and babysit his younger brother for his parents, rather than telling them he would prefer to go and see a movie with his friends, he is displaying what type of non-assertive behavior?

Page reference: CONFLICT COMMUNICATION STYLES

a. Accommodation

b. Passive aggression

c. Direct aggression

d. Avoidance

Type: fill-in-blank

Title: Chapter 9 Question 48

48) Every _______involves an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and/or interference from the other party in achieving their goals.

Type: fill-in-blank

Title: Chapter 9 Question 49

49) Actions and words that express respect for another person are ____________ messages.

Type: fill-in-blank

Title: Chapter 9 Question 50

50) Offering a sincere compliment, apology, invitation, or simply one’s undivided attention can inspire a _________ spiral.

Type: fill-in-blank

Title: Chapter 9 Question 51

51) Conveying a message in a roundabout manner is called ____________ communication.

Type: fill-in-blank

Title: Chapter 9 Question 52

52) A type of passive aggressive person who does little things to drive you crazy is called a _______ tyrannizer.

Type: fill-in-blank

Title: Chapter 9 Question 53

53) Three important characteristics that affect conflict in online communication are delay, disinhibition, and ____________.

Type: fill-in-blank

Title: Chapter 9 Question 54

54) People who handle conflicts by expressing their needs, thoughts, and feelings clearly and inviting others to do the same are ________.

Type: fill-in-blank

Title: Chapter 9 Question 55

55) An approach to conflict resolution in which both parties attain at least part of what they seek by giving something up is called a ______________.

Type: fill-in-blank

Title: Chapter 9 Question 56

56) A ___________spiral is a communication pattern in which one person’s behavior is followed by a similar or even more intense response from the other person.

Type: fill-in-blank

Title: Chapter 9 Question 57

57) One way to “fight fair” is to show ___________, accepting another person’s feelings and understanding where they stand.

Type: fill-in-blank

Title: Chapter 9 Question 58

58) You hung up without saying goodbye last night.” This is a(n) ______________ description in that it calls attention to an occurrence without judging or editorializing about it.

Type: matching question

Title: Chapter 9 Question 59

59) Drag and drop items on the left to the corresponding item on the right.

Type: matching question

Title: Chapter 9 Question 60

60) Drag and drop items on the left to the corresponding item on the right.