Chapter 11 Test Bank Docx Teamwork And Leadership Adler

Type: multiple choice question

Title: Chapter 11 Question 1

1) Emergent leaders

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Characteristics of Effective Leaders

a. gain influence without being appointed

b. are appointed by higher-ups

c. appoint themselves

d. always have official titles

Type: multiple choice question

Title: Chapter 11 Question 2

2) Which leadership style relies on legitimate, coercive, and reward power to influence others?

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Characteristics of Effective Leaders

a. Situational

b. Laissez-faire

c. Authoritarian

d. Democratic

Type: multiple choice question

Title: Chapter 11 Question 3

3) A democratic leader ____________.

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Characteristics of Effective Leaders

a. hands out orders and uses reward and punishment to motivate team members

b. allows members to be involved in determining the direction of various projects

c. changes his or her leadership style to fit the situation

d. focuses exclusively on the effective and efficient completion of tasks

Type: multiple choice question

Title: Chapter 11 Question 4

4) The style in which the leader gives up the power to dictate, transforming the group into a leaderless collection of equals, is called __________.

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Characteristics of Effective Leaders

a. authoritarian leadership

b. laissez-faire leadership

c. situational leadership

d. democratic leadership

Type: multiple choice question

Title: Chapter 11 Question 5

5) Samantha is the project manager. However, she has decided to allow her team members to work under their own direction without interference. Which leadership style is Samantha using?

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Characteristics of Effective Leaders

a. Nominal

b. Referent

c. Laissez-faire

d. Authoritarian

Type: multiple choice question

Title: Chapter 11 Question 6

6) Lena travels the country to recruit members for her research and development team, whose members she mentors personally to support their growth and professional success. This is an example of ____________.

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Characteristics of Effective Leaders

a. servant leadership

b. situational leadership

c. democratic leadership

d. transformational leadership

Type: multiple choice question

Title: Chapter 11 Question 7

7) You are the creative director for a successful advertising agency. An important client has requested that your agency come up with a new ad campaign for one of their most popular products. Account services wants to be able to present this campaign to the client in two days. This has the potential to be an incredibly stressful project. Which type of leadership style might be most effective if you want to complete the project by the deadline?

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Characteristics of Effective Leaders

a. Authoritarian

b. Democratic

c. Nominal

d. Laissez-faire

Type: multiple choice question

Title: Chapter 11 Question 8

8) “Great leaders are born, not made.” This statement expresses which theory of leadership?

Page reference: COMMUNICATION STRATEGIES FOR LEADERS

a. Trait

b. Transformational

c. Authoritarian

d. Situational

Type: multiple choice question

Title: Chapter 11 Question 9

9) Which type of leader would alter their leadership style as circumstances change?

Page reference: COMMUNICATION STRATEGIES FOR LEADERS

a. Laissez-faire

b. Transactional

c. Trait

d. Situational

Type: multiple choice question

Title: Chapter 11 Question 10

10) Neither the tasks at hand nor the members of her team interest Celia, whose management style would best be described as ____________.

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Situational Leadership

a. impoverished

b. country club

c. authoritarian

d. task-oriented

Type: multiple choice question

Title: Chapter 11 Question 11

11) Ari is a generous employer who truly values his workers. He is constantly praising the work his employees do and finds many ways to show his appreciation. Needless to say, Ari’s employees like him a lot. However, they don’t trust him. Ari does not like making decisions and, therefore, often fails to take care of important problems. Moreover, Ari does not like conflict and will often let his employees get away with inappropriate behavior on the job. Ari would most likely be considered a ____________.

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Situational Leadership

a. country club manager

b. middle of the road manager

c. impoverished manager

d. situational leader

Type: multiple choice question

Title: Chapter 11 Question 12

12) Managers who focus on making sure team members accomplished the assigned tasks, often micromanaging people and demanding perfection are

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Situational Leadership

a. Team Leaders

b. Middle-of-the-Road Leaders

c. Authority-Obedience Leaders

d. Country Club leaders

Type: multiple choice question

Title: Chapter 11 Question 13

13) The type of manager who focuses on tasks and relationships equally but doesn’t excel at either is a

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Situational Leadership

a. Authority-Obedience leader

b. Transformational leader

c. Middle-of-the-Road leader

d. Country Club leader

Type: multiple choice question

Title: Chapter 11 Question 14

14) Which of the following types of leaders respect the power of teamwork and are primarily motivated by the mission of the group or organization?

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Transformational Leadership

a. Situational

b. Transformational

c. Referent

d. Team player

Type: multiple choice question

Title: Chapter 11 Question 15

15) If you were a transformational leader, your first priority would be __________.

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Transformational Leadership

a. personal fulfillment

b. team harmony

c. the team mission

d. global recognition

Type: multiple choice question

Title: Chapter 11 Question 16

16) What kind of leader are you if you balance an emphasis on results with a respect for the people involve, and even though your expectations are high, your support and empowerment are likely to bring out the best in people?

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Transformational Leadership

a. Authority leader

b. Team leader

c. Impoverished leader

d. Country Club leader

Type: multiple choice question

Title: Chapter 11 Question 17

17) A collective of people is not automatically considered a group. To be considered a group, which of the following factors should be present?

Page reference: COMMUNICATING IN GROUPS AND TEAMS

a. independent group members

b. at least two in a group

c. interaction and interdependence

d. pride in their identity as a group

Type: multiple choice question

Title: Chapter 11 Question 18

18) Groups of people who are highly successful at reaching clear, inspiring, and lofty goals are

Page reference: COMMUNICATING IN GROUPS AND TEAMS

a. organizations

b. emergent leaders

c. small groups

d. teams

Type: multiple choice question

Title: Chapter 11 Question 19

19) People who tend to do less work in a group than they would as individuals are

Page reference: COMMUNICATING IN GROUPS AND TEAMS

a. followers

b. middle of the road managers

c. social loafers

d. laissez-faire leaders

Type: multiple choice question

Title: Chapter 11 Question 20

20) Which types of norms govern how members get the job done?

Page reference: COMMUNICATING IN GROUPS AND TEAMS

a. Task norms

b. Formal norms

c. Procedural norms

d. Cultural norms

Type: multiple choice question

Title: Chapter 11 Question 21

21) Which type of norm governs how members of the group should interact with each other?

Page reference: COMMUNICATING IN GROUPS AND TEAMS

a. Task norms

b. Formal norms

c. Procedural norms

d. Social norms

Type: multiple choice question

Title: Chapter 11 Question 22

22) Shaking hands upon first meeting a person would be considered a ____________.

Page reference: COMMUNICATING IN GROUPS AND TEAMS

a. task norm

b. referent norm

c. nominal norm

d. social norm

Type: multiple choice question

Title: Chapter 11 Question 23

23) Roles which are explicitly assigned by an organization or group such as “coach,” “treasurer,” or “customer service representative” are

Page reference: COMMUNICATING IN GROUPS AND TEAMS, Individual Roles

a. formal roles

b. informal roles

c. procedural roles

d. social roles

Type: multiple choice question

Title: Chapter 11 Question 24

24) Roles which are not formally assigned to group members and are rarely even acknowledged by the group are called

Page reference: COMMUNICATING IN GROUPS AND TEAMS, Individual Roles

a. formal roles

b. informal roles

c. procedural roles

d. social roles

Type: multiple choice question

Title: Chapter 11 Question 25

25) Group members who help maintain good relationships within the group are fulfilling what roles?

Page reference: COMMUNICATING IN GROUPS AND TEAMS, Individual Roles

a. formal roles

b. informal roles

c. procedural roles

d. social roles

Type: multiple choice question

Title: Chapter 11 Question 26

26) “Deserter,” “Dominator,” “Recognition Seeker,” and “Aggressor” are all examples of

Page reference: COMMUNICATING IN GROUPS AND TEAMS, Individual Roles

a. social roles

b. dysfunctional roles

c. maintenance roles

d. formal roles

Type: multiple choice question

Title: Chapter 11 Question 27

27) The degree to which members feel connected with and committed to a group is known as ____________.

Page reference: MAKING THE MOST OF GROUP INTERACTION

a. cohesiveness

b. consensus

c. groupthink

d. focus

Type: multiple choice question

Title: Chapter 11 Question 28

28) Which characteristic is one of the strongest predictors of innovation in teamwork?

Page reference: MAKING THE MOST OF GROUP INTERACTION

a. Groupthink

b. Group productivity

c. Group cohesiveness

d. Group expertise

Type: multiple choice question

Title: Chapter 11 Question 29

29) Focusing on shared goals, minimizing competition, and celebrating progress are all ways to maximize group

Page reference: MAKING THE MOST OF GROUP INTERACTION

a. outcomes

b. expertise

c. interdependence

d. cohesiveness

Type: multiple choice question

Title: Chapter 11 Question 30

30) Which of the following strategies is least likely to encourage participation from quiet members in a group?

Page reference: MAKING THE MOST OF GROUP INTERACTION, Managing Meetings Effectively

a. Encourage everyone to give feedback during brainstorming sessions

b. Keep the group small

c. Assign specific tasks to outgoing members

d. Don’t draw attention to quiet members when they contribute by thanking them for their comment.

Type: multiple choice question

Title: Chapter 11 Question 31

31) The ability to sort out what’s essential from what isn’t occurs when members experience ____________.

Page reference: MAKING THE MOST OF GROUP INTERACTION, Managing Meetings Effectively

a. brainstorming

b. information overload

c. information underload

d. groupthink

Type: multiple choice question

Title: Chapter 11 Question 32

32) Which of the following strategies is LEAST likely to discourage the effects of groupthink?

Page reference: MAKING THE MOST OF GROUP INTERACTION, Managing Meetings Effectively

a. Minimizing status differences among group members

b. Developing a group norm that legitimizes disagreement

c. Discouraging all forms of conflict between group members

d. Designating a member as "devil's advocate" to challenge consensus

Type: multiple choice question

Title: Chapter 11 Question 33

33) When the number of members is too large for effective discussion, one strategy is to form subgroups called ____________ to simultaneously address an issue and then report back to the group at large.

Page reference: MAKING THE MOST OF GROUP INTERACTION, Using Discussion Formats Strategically

a. breakout groups

b. focus groups

c. dialogue forums

d. expert panels

Type: multiple choice question

Title: Chapter 11 Question 34

34) Mika closes out every meeting by asking every member to take 30 seconds to answer the question “Of the ideas we have discussed, which one are you most excited about and why?” She then uses those ideas to plan a follow-up discussion at the next meeting. Which discussion format is she using?

Page reference: MAKING THE MOST OF GROUP INTERACTION, Using Discussion Formats Strategically

a. Problem Census

b. Dialogue

c. Round Robin

d. Breakout groups

Type: multiple choice question

Title: Chapter 11 Question 35

35) ____________ is a process in which people let go of the notion that their ideas are more correct or superior to others and instead seek to understand an issue from many different perspectives.

Page reference: MAKING THE MOST OF GROUP INTERACTION, Using Discussion Formats Strategically

a. Groupthink

b. Round Robin

c. Consensus

d. Dialogue

Type: multiple choice question

Title: Chapter 11 Question 36

36) ____________ involves development of solutions with input by the people who will be affected.

Page reference: GROUP PROBLEM SOLVING, Advantages of Group Problem Solving

a. Parliamentary procedure

b. Participative decision making

c. Round Robin discussion

d. Reinforcement

Type: multiple choice question

Title: Chapter 11 Question 37

37) Which of the following tasks is most likely to require a problem-solving group?

Page reference: GROUP PROBLEM SOLVING, Advantages of Group Problem Solving

a. Planning a company's Christmas party

b. Planning a romantic dinner

c. Planting flowers in a small flower bed

d. Mowing the grass in a suburban house's front yard

Type: multiple choice question

Title: Chapter 11 Question 38

38) Which of the following is NOT one of the stages in Fisher’s four-stage group decision-making process?

Page reference: GROUP PROBLEM SOLVING, Recognize Stages of Team Development

a. conforming

b. storming

c. forming

d. performing

Type: multiple choice question

Title: Chapter 11 Question 39

39) When a group moves from conflict toward a single solution, it is in the ____________ stage.

Page reference: GROUP PROBLEM SOLVING, Recognize Stages of Team Development

a. brainstorming

b. orientation

c. emergence

d. reinforcement

Type: multiple choice question

Title: Chapter 11 Question 40

40) According to most structured problem-solving approaches developed in the last century, which of the following steps should be the first task of a problem-solving group?

Page reference: GROUP PROBLEM SOLVING, A Structured Problem-Solving Approach

a. Determine the group’s goals

b. Develop a large number of possible solutions

c. Gather relevant information

d. Identify supporting and restraining forces

Type: multiple choice question

Title: Chapter 11 Question 41

41) Anthony is listening to a member of his group who has proposed an unusual suggestion. Anthony doesn't agree with her, and he's confident that several other group members won't agree, either. If Anthony speaks out against the unusual suggestion and forms a coalition with a few other members, which developmental stage has his group most likely entered?

Page reference: GROUP PROBLEM SOLVING, A Structured Problem-Solving Approach

a. Emergence

b. Orientation

c. Conflict

d. Reinforcement

Type: multiple choice question

Title: Chapter 11 Question 42

42) A two-dimensional model that identifies leadership styles as a combination of concern (in varying degrees) for people and/or for the task at hand is a

Page reference: COMMUNICATION STRATEGIES FOR LEADERS, Situational Leadership

a. leadership style

b. situational leadership

c. leadership grid

d. leadership survey

Type: multiple choice question

Title: Chapter 11 Question 43

43) The Reflective Thinking Method is attributed to which scholar?

Page reference: GROUP PROBLEM SOLVING, A Structured Problem-Solving Approach

a. Aubrey Fisher

b. Tricia Naddaff

c. John Dewey

d. Robert Blake

Type: multiple choice question

Title: Chapter 11 Question 44

44) “Reflective thinking” refers to ____________.

Page reference: GROUP PROBLEM SOLVING, A Structured Problem-Solving Approach

a. force field analysis

b. systematic and structured problem solving

c. communication patterns

d. brainstorming

Type: multiple choice question

Title: Chapter 11 Question 45

45) ____________ is a method of problem analysis that identifies the forces contributing to resolution of the problem and the forces that inhibit its resolution.

Page reference: GROUP PROBLEM SOLVING, A Structured Problem-Solving Approach

a. Discussion

b. Participative decision making

c. Groupthink

d. Force field analysis

Type: multiple choice question

Title: Chapter 11 Question 46

46) To include the ideas of all members in a problem-solving session and to let members brainstorm ideas without being attacked, a group might use ____________.

Page reference: GROUP PROBLEM SOLVING, A Structured Problem-Solving Approach

a. parliamentary procedure

b. participative decision making

c. the nominal group technique

d. a problem census

Type: multiple choice question

Title: Chapter 11 Question 47

47) Virtual groups tend to make better decisions when they use a(n) ________ form of communication.

Page reference: GROUP PROBLEM SOLVING Problem Solving in Virtual Groups

a. Asynchronous

b. Synchronous

c. Video

d. Chat

Type: fill-in-blank

Title: Chapter 11 Question 48

48) Satisfaction is typically high in teams led by ____________ leaders, but inclusive decision making can be time consuming.

Type: fill-in-blank

Title: Chapter 11 Question 49

49) A small _______consists of a limited number of people who interact with one another over time to reach shared goals.

Type: fill-in-blank

Title: Chapter 11 Question 50

50) _______ goals are outcomes members collectively seek by joining together.

Type: fill-in-blank

Title: Chapter 11 Question 51

51) _________ are official guidelines that govern what the group is supposed to do and how the members should behave.

Type: fill-in-blank

Title: Chapter 11 Question 52

52) ____________ are unspoken standards that govern how the group interacts with one another.

Type: fill-in-blank

Title: Chapter 11 Question 53

53) Defined patterns of behavior to be enacted by particular members of groups are called ___________.

Type: fill-in-blank

Title: Chapter 11 Question 54

54) Group members who fulfill _____ roles help the group achieve particular outcomes, such as revising workplace policies or hosting an event.

Type: fill-in-blank

Title: Chapter 11 Question 55

55) The tendency in some groups to support ideas without challenging them or providing alternatives is called___________.

Type: fill-in-blank

Title: Chapter 11 Question 56

56) Agreement among all group members about a decision is called ____________.

Type: fill-in-blank

Title: Chapter 11 Question 57

57) Small groups usually have between ______ and 20 members.

Type: fill-in-blank

Title: Chapter 11 Question 58

58) Groups are most effective when people fulfill positive social roles and no one fulfills the ___________ roles.

Type: matching question

Title: Chapter 11 Question 59

59) Drag and drop items on the left to the corresponding item on the right.

Type: matching question

Title: Chapter 11 Question 60

60) Drag and drop items on the left to the corresponding item on the right.