Chapter 10 Communicating For Career Success Exam Questions

Type: multiple choice question

Title: Chapter 10 Question 1

1) Seven of the ten qualities bosses say they value most are

Page reference: SETTING THE STAGE FOR CAREER SUCCESS

a. communication skills

b. negotiating skills

c. good personality traits

d. related to following directions

Type: multiple choice question

Title: Chapter 10 Question 2

2) Building a good reputation involves

Page reference: SETTING THE STAGE FOR CAREER SUCCESS

a. getting letters of recommendation from your professors

b. patting yourself on the back

c. exaggerating about your skills

d. exhibiting good work habits before you get the job

Type: multiple choice question

Title: Chapter 10 Question 3

3) Which of the following is NOT a recommended strategy for managing your online identity?

Page reference: SETTING THE STAGE FOR CAREER SUCCESS: Manage Your Online Identity

a. Portray yourself in an authentic and favorable way.

b. Avoid using social media until after you get the job.

c. Monitor your online presence by searching your name in several browsers.

d. Make sure your online photos and information create a sense that you are ready for the career of your choice.

Type: multiple choice question

Title: Chapter 10 Question 4

4) Employers are less likely to interview people who

Page reference: SETTING THE STAGE FOR CAREER SUCCESS: Manage Your Online Identity

a. use too many social media platforms.

b. have no online presence.

c. have mistaken identities online.

d. unflattering information online.

Type: multiple choice question

Title: Chapter 10 Question 5

5) Scott “Googled” himself and found another person with his exact first and last name had committed several crimes in the area. What can Scott do to ensure that future employers don’t mistake him for the other person?

Page reference: SETTING THE STAGE FOR CAREER SUCCESS: Manage Your Online Identity

a. He could alert future employers by including the information about the other person on his resume.

b. He could distinguish himself by including a middle name or initial online and on his resume.

c. He could ask the managers of the websites to remove information about the other person.

d. He could be on his best public behavior and hope that future employers don’t find out about the other person’s crimes.

Type: multiple choice question

Title: Chapter 10 Question 6

6) Networking involves ________.

Page reference: SETTING THE STAGE FOR CAREER SUCCESS: Cultivate a Professional Network

a. meeting people

b. finding a job

c. mentoring people

d. giving advice

Type: multiple choice question

Title: Chapter 10 Question 7

7) Engaging online, seeking referrals, and conducting informational interviews are all ways to __________ effectively.

Page reference: SETTING THE STAGE FOR CAREER SUCCESS: Cultivate a Professional Network

a. network

b. lead

c. protect your online identity

d. interact

Type: multiple choice question

Title: Chapter 10 Question 8

8) Dominique asked 10 people for referrals, and each of them knows five others who might be able to help, so Dominique now has the potential of support from 60 people. This phenomenon is known as

Page reference: SETTING THE STAGE FOR CAREER SUCCESS: Cultivate a Professional Network

a. the chain network

b. the six degrees of separation hypothesis

c. acculturation

d. referent power

Type: multiple choice question

Title: Chapter 10 Question 9

9) A structured meeting in which a person seeks answers from someone whose knowledge can help them succeed is

Page reference: SETTING THE STAGE FOR CAREER SUCCESS: Cultivate a Professional Network

a. a job interview

b. selection interview

c. an informational interview

d. an informative speech act

Type: multiple choice question

Title: Chapter 10 Question 10

10) Kyle is in his second year of college and still hasn’t declared a major. He thinks he might want to be a veterinarian but isn’t sure how to go about it. What networking skill would most benefit him?

Page reference: SETTING THE STAGE FOR CAREER SUCCESS: Cultivate a Professional Network

a. cultivating a professional network

b. building an online identity

c. attending a lecture or forum

d. conducting an informational interview

Type: multiple choice question

Title: Chapter 10 Question 11

11) What’s the primary difference between an informational interview and a job interview?

Page reference: SETTING THE STAGE FOR CAREER SUCCESS: Cultivate a Professional Network

a. You do not receive information about a job in the informational interview.

b. You are not asking for a job in the informational interview.

c. You should not ask about salary potential in the informational interview.

d. You should prepare for non-traditional questions before the informational interview.

Type: multiple choice question

Title: Chapter 10 Question 12

12) The ___________ is best described as “an introduction, a sales pitch, and a proposal for further action all in one.”

Page reference: PURSUING THE JOB YOU WANT: Preparing Application Materials

a. interview

b. resume

c. cover letter

d. thank you note

Type: multiple choice question

Title: Chapter 10 Question 13

13) The most important rule to follow when preparing your application materials is to

Page reference: PURSUING THE JOB YOU WANT: Preparing Application Materials

a. follow application instructions

b. always call before sending your application

c. use confidence-inspiring language in your resume

d. use your favorite search engine to see various options and tips for creating your materials

Type: multiple choice question

Title: Chapter 10 Question 14

14) This type of meeting is used to evaluate a candidate for a promotion or reassignment, an award, a scholarship, or admission to a graduate program.

Page reference: PURSUING THE JOB YOU WANT: Planning for a Job Interview

a. job interview

b. informational interview

c. selection interview

d. behavioral interview

Type: multiple choice question

Title: Chapter 10 Question 15

15) “If you were an inanimate object, what would you be?” and “If you could have lunch with any person, living or dead, who would it be?” are examples of

Page reference: PURSUING THE JOB YOU WANT: Planning for a Job Interview

a. equal opportunity interview questions

b. illegal interview questions

c. likely interview questions

d. non-traditional interview questions

Type: multiple choice question

Title: Chapter 10 Question 16

16) Which of the following is a common question in job interviews and also one of the toughest to answer?

Page reference: PURSUING THE JOB YOU WANT: Planning for a Job Interview

a. Are you married?

b. What is your greatest weakness?

c. What is your spirit animal?

d. Do you have a college degree?

Type: multiple choice question

Title: Chapter 10 Question 17

17) It is illegal for an interviewer to ask about a candidate’s __________ unless it directly relates to the job.

Page reference: PURSUING THE JOB YOU WANT: Planning for a Job Interview

a. perceived weaknesses

b. national origin

c. educational status

d. employment history

Type: multiple choice question

Title: Chapter 10 Question 18

18) Interview questions must be related to what the U.S. government’s ______________________ calls bona fide occupational qualifications.

Page reference: PURSUING THE JOB YOU WANT: Planning for a Job Interview

a. Young Professional Affairs Council

b. Better Business Bureau

c. Equal Employment Opportunity Commission

d. Federal Employees' Compensation Act

Type: multiple choice question

Title: Chapter 10 Question 19

19) Most interviewers form opinions about applicants within the first four minutes of conversation, so it makes sense to look your best. What is a good rule of thumb for how to dress for an interview?

Page reference: PURSUING THE JOB YOU WANT: Participating in a Job Interview

a. Be well groomed and neatly dressed.

b. Dress in formal business attire.

c. Avoid wearing make-up or accessories.

d. Dress casually, so the interviewer doesn’t think you’re trying too hard.

Type: multiple choice question

Title: Chapter 10 Question 20

20) All of the following demonstrate an attentive listening posture EXCEPT

Page reference: PURSUING THE JOB YOU WANT: Participating in a Job Interview

a. shoulders parallel to the speaker’s

b. a firm handshake

c. eyes focused on the speaker

d. responsive facial expressions

Type: multiple choice question

Title: Chapter 10 Question 21

21) When answering interview questions, try not to _________ either out of nervousness, enthusiasm or a desire to show off your knowledge.

Page reference: PURSUING THE JOB YOU WANT: Participating in a Job Interview

a. laugh

b. cough

c. ramble

d. show off

Type: multiple choice question

Title: Chapter 10 Question 22

22) No matter what form interview questions take, the “question behind the question” is

Page reference: PURSUING THE JOB YOU WANT: Participating in a Job Interview

a. “What can you do for this organization?”

b. “Were you happy in your previous jobs?”

c. “Are you qualified to work in the U.S.?”

d. “What is your greatest weakness?”

Type: multiple choice question

Title: Chapter 10 Question 23

23) After you participate in an interview, be sure to send.

Page reference: PURSUING THE JOB YOU WANT: Participating in a Job Interview

a. an email thanking them for the interview

b. a handwritten note of thanks

c. a small gift of appreciation

d. an invoice for your travel expenses

Type: multiple choice question

Title: Chapter 10 Question 24

24) Which communication network involves one person acting as a gatekeeper regulating the flow of information?

Page reference: ORGANIZATIONAL COMMUNICATION FACTORS: Patterns of Interaction

a. All-channel

b. Chain

c. Wheel

d. Spiral

Type: multiple choice question

Title: Chapter 10 Question 25

25) Sarah’s extended family lives in various locations throughout the United States. They are too busy to stay in contact with everyone, and some family members are estranged from one another. What would probably be the most effective way for this family to communicate?

Page reference: ORGANIZATIONAL COMMUNICATION FACTORS: Patterns of Interaction

a. Wheel network

b. All-channel network

c. Star network

d. Circle network

Type: multiple choice question

Title: Chapter 10 Question 26

26) Every Friday, Brian delivers the week’s average sales figures to his direct supervisor. His supervisor then gives the figures to the director, and the director gives the information to the CFO. The people at Brian’s work interact through a __________.

Page reference: ORGANIZATIONAL COMMUNICATION FACTORS: Patterns of Interaction

a. wheel network

b. all-channel network

c. chain network

d. circle network

Type: multiple choice question

Title: Chapter 10 Question 27

27) Which communication network pattern has group members frequently meeting and sharing information with one another.

Page reference: ORGANIZATIONAL COMMUNICATION FACTORS: Patterns of Interaction

a. wheel network

b. all-channel network

c. chain network

d. circle network

Type: multiple choice question

Title: Chapter 10 Question 28

28) When power comes from the title one holds (like coach, professor, supervisor), it is ________ power.

Page reference: ORGANIZATIONAL COMMUNICATION FACTORS: Power in the Workplace

a. referent

b. expert

c. legitimate

d. connection

Type: multiple choice question

Title: Chapter 10 Question 29

29) Which type of power comes from a member’s ability to develop relationships that help the group reach its goal?

Page reference: ORGANIZATIONAL COMMUNICATION FACTORS: Power in the Workplace

a. Referent

b. Expert

c. Reward

d. Connection

Type: multiple choice question

Title: Chapter 10 Question 30

30) A person who has the ability to grant desirable outcomes like promotions, raises and recognition is said to have ________ power.

Page reference: ORGANIZATIONAL COMMUNICATION FACTORS: Power in the Workplace

a. Referent

b. Expert

c. Reward

d. Connection

Type: multiple choice question

Title: Chapter 10 Question 31

31) Bosses that pressure employees using the threat of a demotion, an undesirable task, or even loss of a job have _______ power.

Page reference: ORGANIZATIONAL COMMUNICATION FACTORS: Power in the Workplace

a. Referent

b. Coercive

c. Risk

d. Legitimate

Type: multiple choice question

Title: Chapter 10 Question 32

32) Power that comes from respect, liking, and trust is known as __________.

Page reference: ORGANIZATIONAL COMMUNICATION FACTORS: Power in the Workplace

a. legitimate power

b. reward power

c. connection power

d. referent power

Type: multiple choice question

Title: Chapter 10 Question 33

33) Which of the following is true about power?

Page reference: ORGANIZATIONAL COMMUNICATION FACTORS: Power in the Workplace

a. Power can only be possessed by group leaders.

b. Power is conferred by the group.

c. Power is something that an individual possesses.

d. Power is always corrupting.

Type: multiple choice question

Title: Chapter 10 Question 34

34) Telling an insensitive joke at work can not only be hurtful to others, it can result in

Page reference: COMMUNICATING IN A PROFESSIONAL ENVIRONMENT: Avoiding Common Communication Mistakes

a. authoritarianism

b. referent power

c. reprimand, dismissal, or even a lawsuit

d. professional embarrassment

Type: multiple choice question

Title: Chapter 10 Question 35

35) When it comes to disclosing information about yourself to colleagues, the best rule of thumb is

Page reference: COMMUNICATING IN A PROFESSIONAL ENVIRONMENT: Avoiding Common Communication Mistakes

a. don’t gossip

b. remain calm

c. don’t overshare

d. don’t fixate on mistakes

Type: multiple choice question

Title: Chapter 10 Question 36

36) The tendency of Americans to address authority figures an new acquaintances by first name and to ask personal questions is known as

Page reference: COMMUNICATING IN A PROFESSIONAL ENVIRONMENT: Avoiding Common Communication Mistakes

a. referent power

b. emotionality

c. oversharing

d. instant intimacy

Type: multiple choice question

Title: Chapter 10 Question 37

37) Taking a few deep breaths or a break, stopping to listen and ask questions before responding, and venting your emotions to trusted friends while you are off the clock are all good strategies for _____________ at work.

Page reference: COMMUNICATING IN A PROFESSIONAL ENVIRONMENT: Avoiding Common Communication Mistakes

a. avoiding the urge to make fun of someone

b. remaining calm

c. avoiding spreading gossip

d. not oversharing

Type: multiple choice question

Title: Chapter 10 Question 38

38) If you accidentally say or do something unprofessional at work like passing gas in a meeting or calling a co-worker by the wrong name (it happens!), how should you handle the situation?

Page reference: COMMUNICATING IN A PROFESSIONAL ENVIRONMENT: Avoiding Common Communication Mistakes

a. Ignore the gaffe and hope they didn’t notice

b. panic and leave work early

c. quit your job because your reputation is ruined

d. don’t panic, acknowledge the gaffe, apologize, and return to life as usual

Type: multiple choice question

Title: Chapter 10 Question 39

39) According to management consultant Robert Kelley, effective followers

Page reference: COMMUNICATING IN A PROFESSIONAL ENVIRONMENT: Communicating as a Follower

a. blindly follow the herd

b. do what they’re told

c. think for themselves

d. lack the confidence to be leaders

Type: multiple choice question

Title: Chapter 10 Question 40

40) John is energetic and engaged at work, his commitment is a plus in many ways. At the same time, he sometimes has difficulty compromising and getting along with others. Which type of follower is he?

Page reference: COMMUNICATING IN A PROFESSIONAL ENVIRONMENT: Communicating as a Follower

a. activist

b. diehard

c. participant

d. isolate

Type: multiple choice question

Title: Chapter 10 Question 41

41) Julie comes to work on time, dresses professionally, but she does not go out of her way to be friendly with others. She is most likely which kind of follower?

Page reference: COMMUNICATING IN A PROFESSIONAL ENVIRONMENT: Communicating as a Follower

a. activist

b. diehard

c. participant

d. isolate

Type: multiple choice question

Title: Chapter 10 Question 42

42) Soldiers are a classic example of which type of follower?

Page reference: COMMUNICATING IN A PROFESSIONAL ENVIRONMENT: Communicating as a Follower

a. activist

b. diehard

c. bystander

d. isolate

Type: multiple choice question

Title: Chapter 10 Question 43

43) When attending a meeting via videoconference, it is best to

Page reference: COMMUNICATING IN A PROFESSIONAL ENVIRONMENT: Communicating Professionally Online

a. dress for video conferences as you would for in-person meetings.

b. dress for the camera

c. type your notes on the same device

d. hit mute on your end, so you can eat and drink during the meeting

Type: multiple choice question

Title: Chapter 10 Question 44

44) Whether communicating in writing online or on “hard copy,” the first rule of written communication is

Page reference: COMMUNICATING IN A PROFESSIONAL ENVIRONMENT: Communicating Professionally Online

a. check for grammar and spelling errors

b. develop camaraderie

c. don’t be too brief

d. use “reply all” in business communications

Type: multiple choice question

Title: Chapter 10 Question 45

45) Confirming the time of an interview is especially important

Page reference: PURSUING THE JOB YOU WANT: Participating in a Job Interview

a. when interviewing after normal business hours

b. when interviewing face-to-face

c. when interviewing by phone or video

d. when interviewing in a place you’ve never been

Type: multiple choice question

Title: Chapter 10 Question 46

46) What is true about interviewing on the phone or video?

Page reference: PURSUING THE JOB YOU WANT: Participating in a Job Interview

a. Practicing is the best way to ensure you are prepared for glitches.

b. Using a laptop camera is better than using a phone or other device.

c. Since you are at home, you just need to dress professionally from the waist up.

d. If you are offered a phone interview, you should ask for an in-person interview instead.

Type: multiple choice question

Title: Chapter 10 Question 47

47) Cultural expectations in the workplace are

Page reference: ORGANIZATIONAL COMMUNICATION FACTORS: Power in the Workplace

a. a consistent set of values and practices.

b. a set of norms which suggest what behavior is approved and what is frowned upon.

c. the organization’s core values

d. a set of rigid, hierarchical rules for new hires

Type: fill-in-blank

Title: Chapter 10 Question 48

48) The strategic process of meeting people and maintaining contacts to gain information and advice is called ___________.

Type: fill-in-blank

Title: Chapter 10 Question 49

49) A formal meeting (in person or via communication technology) to evaluate a candidate for a job or other opportunity is called a(n) __________ interview.

Type: fill-in-blank

Title: Chapter 10 Question 50

50) The average employer only spends a few ________ looking at a résumé.

Type: fill-in-blank

Title: Chapter 10 Question 51

51) A good __________ provides a snapshot of your professional strengths and achievements and how to contact you.

Type: fill-in-blank

Title: Chapter 10 Question 52

52) _____________ (also called socialization) is the process of adapting to a culture.

Type: fill-in-blank

Title: Chapter 10 Question 53

53) A kind of graphic which shows the number and complexity of interactions which can occur in an organizational culture is called a(n) __________.

Type: fill-in-blank

Title: Chapter 10 Question 54

54) People with legitimate power are said to be ___________ leaders, meaning that power comes from the names of their titles.

Type: fill-in-blank

Title: Chapter 10 Question 55

55) People have _______ power when others perceive that they have valuable talents or knowledge.

Type: fill-in-blank

Title: Chapter 10 Question 56

56) Spreading malicious ______ about others can mark you as untrustworthy and can damage team spirit.

Type: fill-in-blank

Title: Chapter 10 Question 57

57) Business professionals send or receive an average of 122 _____ per day.

Type: fill-in-blank

Title: Chapter 10 Question 58

58) With any professional communication, but especially with email, take time to double-check your message your recipients before hitting ______.

Type: matching question

Title: Chapter 10 Question 59

59) Drag and drop items on the left to the corresponding item on the right.

Type: matching question

Title: Chapter 10 Question 60

60) Drag and drop items on the left to the corresponding item on the right.