Chapter 14 Complete Test Bank Teams And Teamwork

Exploring Management, 7e (Schermerhorn)

Chapter 14 Teams and Teamwork

1) A(n) ________ is a collection of people who regularly interact to pursue common goals.

A) formal crowd

B) informal group

C) team

D) temporary committee

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams offer synergy and other benefits.

AACSB: Analytic

2) Which of the following terms refers to the creation of a whole that is greater than the sum of its individual parts?

A) Performance

B) Effort

C) Synergy

D) Work

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams offer synergy and other benefits.

AACSB: Analytic

3) ________ is the process of people actively working together to accomplish common goals.

A) Delegation

B) Teamwork

C) Job sharing

D) Prioritization

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams offer synergy and other benefits.

AACSB: Analytic

4) Teams that continually create extraordinary results are likely to do so because they ________.

A) put in more time on the job

B) have more members

C) are paid more

D) have synergy

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams offer synergy and other benefits.

AACSB: Analytic

5) John tends to avoid responsibility by free-riding in groups. This tendency is called ________.

A) incivility

B) redundancy

C) social loafing

D) work avoidance

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams often suffer common performance problems.

AACSB: Reflective Thinking

6) Professor Rahal assigns Hiranya to do a team project as part of her management course. Though she is assigned specific tasks, she slacks off and waits until someone else takes on her share of the work. Hiranya indulges in ________.

A) social loafing

B) stereotyping

C) team depression

D) groupthink

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams often suffer common performance problems.

AACSB: Reflective Thinking

7) A group that is officially designated for a specific organizational purpose is called a(n) ________.

A) informal group

B) virtual network

C) unofficial team

D) formal team

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations are networks of formal teams and informal groups.

AACSB: Analytic

8) ________ teams are on organization charts and include departments, teams, work units, and divisions.

A) Informal

B) Virtual

C) Unofficial

D) Formal

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations are networks of formal teams and informal groups.

AACSB: Analytic

9) An unofficial group that emerges from natural or spontaneous relationships among people with shared interests is called a(n) ________.

A) informal group

B) virtual network

C) unofficial team

D) formal team

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations are networks of formal teams and informal groups.

AACSB: Analytic

10) Interest groups, friendship groups, and support groups are different types of ________.

A) informal groups

B) virtual networks

C) unofficial teams

D) formal groups

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations are networks of formal teams and informal groups.

AACSB: Analytic

11) A group that is brought together from outside of their daily job assignments to work in a small team for a specific purpose is called a(n) ________.

A) quality circle

B) committee

C) distributed team

D) support group

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations use committees, task forces, and cross-functional teams.

AACSB: Analytic

12) Good team managers, or leaders, can play all of the following roles in teams EXCEPT that of a(n) ________.

A) dictator

B) network facilitator

C) linking pin

D) coach

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations are networks of formal teams and informal groups.

AACSB: Analytic

13) A team that is brought together for a specific purpose and that disbands when the task is complete is called a(n) ________ team.

A) project

B) distributed

C) informal

D) support

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations use committees, task forces, and cross-functional teams.

AACSB: Analytic

14) At ABC International, Jason works with members who come from different functional units of the organization to work on a specific task. Jason works in a(n) ________.

A) informal group

B) interest group

C) cross-functional team

D) vertically integrated team

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations use committees, task forces, and cross-functional teams.

AACSB: Reflective Thinking

15) Which of the following terms refers to groups of workers who meet on a regular basis with the goal of using their expertise and experience for continuous improvement?

A) Cross-functional teams

B) Employee involvement teams

C) Virtual teams

D) Informal groups

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations use committees, task forces, and cross-functional teams.

AACSB: Analytic

16) A ________ is a team of employees who meet periodically to discuss ways of improving work quality.

A) distributed team

B) virtual team

C) quality circle

D) team circle

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations use committees, task forces, and cross-functional teams.

AACSB: Analytic

17) A ________ team meets on a platform like Zoom.

A) temporary

B) virtual

C) quality

D) flat

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Virtual teams use technology to bridge distances.

AACSB: Analytic

18) ________ work together to solve problems through computer-based interactions.

A) Virtual teams

B) Quality circles

C) Informal groups

D) Self-managed teams

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Virtual teams use technology to bridge distances.

AACSB: Analytic

19) Which of the following types of team accomplishes the three output goals of task performance, membership satisfaction, and team viability?

A) Project teams

B) Effective teams

C) Diverse teams

D) Normal teams

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

20) Effective teams pursue ________ as outcomes.

A) communication, clear norms, and cohesion

B) goal clarity, diversity, and rewards

C) task performance, member satisfaction, and team viability

D) decision making, conflict resolution, and member interaction

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

21) The major input categories required for effective teams are ________, nature of task, membership composition, and team size.

A) team viability

B) feedback

C) decision making

D) organizational setting

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

22) The outputs of effective teams are task performance, member satisfaction, and ________.

A) team viability

B) team size

C) diversity

D) decision making

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

23) The team effectiveness equation states that Team Effectiveness = ________ × (Process Gains − Process Losses).

A) Quality

B) Process Effectiveness

C) Quality of Outputs

D) Quality of Inputs

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right processes to be effective.

AACSB: Analytic

24) The way team members work together to accomplish tasks is called ________.

A) groupthink

B) group diversity

C) wellness

D) team process

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right processes to be effective.

AACSB: Analytic

25) Which of the following is NOT a stage in the team development process?

A) Forming

B) Storming

C) Norming

D) Conforming

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams move through different stages of development.

AACSB: Analytic

26) In the storming stage of team development, team members ________.

A) coordinate their efforts as a working unit and operate with shared rules of conduct

B) focus on getting acquainted and establishing interpersonal relationships

C) start to clarify task agendas and understand one another

D) feel a sense of leadership and start playing useful roles

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams move through different stages of development.

AACSB: Analytic

27) ________ is a stage of total integration in which members are able to creatively deal with complex tasks and interpersonal conflicts.

A) Storming

B) Adjourning

C) Performing

D) Norming

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams move through different stages of development.

AACSB: Analytic

28) The team development stage in which members of the team begin to better coordinate their efforts as a unit with shared rules of conduct is the ________ stage.

A) storming

B) norming

C) performing

D) forming

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams move through different stages of development.

AACSB: Analytic

29) A ________ is a behavior, rule, or standard that team members should follow.

A) law

B) cohesive component

C) decision

D) norm

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by norms.

AACSB: Analytic

30) The degree to which members are attracted to and motivated to remain part of a team is called ________.

A) normality

B) performance

C) cohesiveness

D) forming

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by cohesiveness.

AACSB: Analytic

31) Building a successful team with positive performance norms would include all of the following EXCEPT ________.

A) leaders acting as positive role models

B) leaders training new members to adopt desired behaviors

C) leaders making individual decisions to avoid conflict

D) leaders holding regular meetings to discuss ways of improving

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by norms.

AACSB: Analytic

32) ________ is when any and all members contribute helpful task and maintenance activities to the team.

A) Individual effort

B) Distributed leadership

C) Groupthink

D) Storming

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by task and maintenance roles.

AACSB: Analytic

33) Team performance is affected by task (direct) activities and ________ (support) activities.

A) leadership

B) encouraging

C) self-confessing

D) maintenance

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by task and maintenance roles.

AACSB: Analytic

34) A ________ activity is an action taken by a team member that supports the emotional life of the group.

A) maintenance

B) virtual

C) task

D) distributed

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by task and maintenance roles.

AACSB: Analytic

35) A ________ activity is an action taken by a team member that directly contributes to the group's performance purpose.

A) maintenance

B) virtual

C) task

D) distributed

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by task and maintenance roles.

AACSB: Analytic

36) In a ________ network, all members can communicate directly with one another.

A) vertically integrated

B) decentralized communication

C) centralized communication

D) closed channel

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is affected by communication networks.

AACSB: Analytic

37) In a ________ communication network, communication flows only between individual members and a hub or center point.

A) centralized

B) decentralized

C) socialized

D) virtual

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is affected by communication networks.

AACSB: Analytic

38) High performance teams are typically characterized by all of the following EXCEPT ________.

A) clear and elevating goals

B) a result-oriented focus

C) standards of excellence in a collaborative team culture

D) little recognition for their accomplishments

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Team building can improve teamwork and performance.

AACSB: Analytic

39) ________ involves gathering and analyzing data and making changes to improve teamwork and performance.

A) Virtual management

B) Team association

C) Leadership

D) Team building

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Team building can improve teamwork and performance.

AACSB: Analytic

40) ________ is the process of making choices among alternative courses of action.

A) Organizing

B) Groupthink

C) Decision making

D) Rationalizing

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit when they use the right decision methods.

AACSB: Analytic

41) When two or three individuals "railroad" a team into a decision, the decision-making method used is decision by ________.

A) lack of response

B) authority rule

C) minority rule

D) majority rule

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good use of decision methods.

AACSB: Analytic

42) ________ is the tendency for highly cohesive teams to lose their critical thinking ability.

A) Decision avoidance

B) Communication drift

C) Centralized communication

D) Groupthink

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams suffer when groupthink leads to bad decisions.

AACSB: Analytic

43) ________ is a disagreement over issues of substance.

A) Avoidance

B) Conflict

C) Competition

D) Opposition

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

44) ________ conflict involves disagreements over goals and tasks, resource allocation, the distribution of rewards, policies and procedures, and job assignments.

A) Emotional

B) Substantive

C) Physical

D) Mental

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

45) In ________, everyone withdraws and pretends that conflict does not really exist, hoping that it will simply go away.

A) compromise

B) competition

C) accommodation

D) avoidance

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

46) Competition and compromise are forms of ________ conflict.

A) win-win

B) lose-lose

C) win-lose

D) equal

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

47) Which of the following is NOT a conflict management style?

A) Accommodation

B) Confrontation

C) Collaboration

D) Avoidance

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

48) The conflict management style of ________ may be used when quick and decisive action is vital or when unpopular actions must be taken.

A) accommodation

B) competition

C) collaboration

D) avoidance

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

49) Collaboration is the ideal conflict management style when ________.

A) more important issues need to be addressed

B) unpopular actions need to be implemented

C) complex issues demand a temporary solution

D) time and cost permit true conflict resolution

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

50) Members of ________ have the authority to make decisions about how they share and complete their work.

A) quality circles

B) informal groups

C) employee involvement teams

D) self-managing teams

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Self-managing teams are a form of job enrichment for groups.

AACSB: Analytic

51) ________ teams are those whose members are quite dissimilar to one another.

A) Homogeneous

B) Informal

C) Heterogeneous

D) Project

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

52) A team reaches ________ when all parties believe they have had their say and been listened to, and they agree to support the group's final decision.

A) consensus

B) groupthink

C) a minority rule

D) a majority rule

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good use of decision methods.

AACSB: Analytic

53) All of the following are symptoms of groupthink EXCEPT ________.

A) rationalization of unpleasant and disconfirming data

B) the fear that competitors are stronger and smarter

C) self-censorship by members

D) illusions of unanimity

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams suffer when groupthink leads to bad decisions.

AACSB: Analytic

54) The purposes of cross-functional teams are to knock down the "walls" that tend to separate departments and to seek integrative solutions.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations use committees, task forces, and cross-functional teams.

AACSB: Analytic

55) Quality circles are a form of self-managing teams.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations use committees, task forces, and cross-functional teams.

AACSB: Analytic

56) The team effectiveness equation makes it mathematically clear that process gains must outweigh process losses in order for there to be a chance of team effectiveness.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right processes to be effective.

AACSB: Analytic

57) The performing stage is of critical interest to managers during team development because a failure here can be a long-lived detriment to a team's performance future.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams move through different stages of development.

AACSB: Analytic

58) Norms develop early and remain constant during the life of a team.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by norms.

AACSB: Analytic

59) A decentralized communication network works well for tasks requiring creativity and problem-solving.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is affected by communication networks.

AACSB: Analytic

60) Groupthink occurs when teams strive so hard to reach agreement and avoid disagreement that they end up making bad decisions.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams suffer when groupthink leads to bad decisions.

AACSB: Analytic

61) Avoidance and accommodation are forms of lose-lose conflict.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

62) The conflict management style of compromise may be used to arrive at temporary settlements for complex issues or to arrive at quick solutions when time is limited.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

63) In ________, the lack of face-to-face interaction limits the role of emotions and non-verbal cues in communication and may depersonalize member relations.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Virtual teams are increasingly common in organizations.

AACSB: Analytic

64) A(n) ________ team operates with members who come from different functional units of an organization.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations use committees, task forces, and cross-functional teams.

AACSB: Analytic

65) A quality circle is a team of employees who meet periodically to discuss ways of improving ________.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations use committees, task forces, and cross-functional teams.

AACSB: Analytic

66) An effective team achieves high levels of task performance, ________, and team viability.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

67) ________ is the way the members of any team actually work together as they transform inputs into outputs.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right processes to be effective.

AACSB: Analytic

68) The ________ stage is the last stage of team development.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams move through different stages of development.

AACSB: Analytic

69) The ________ defines the effort and performance contributions expected of team members.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by norms.

AACSB: Analytic

70) When a group is high in ________, its members try to conform to norms and behave in ways that meet the expectation of other members.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by cohesiveness.

AACSB: Analytic

71) When groups break into sub-groups, either on purpose or because members experience issue-specific disagreements, this may create a(n) ________.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is affected by communication networks.

AACSB: Analytic

72) ________ involves gathering and analyzing data and making changes to improve teamwork and performance.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Team building can improve teamwork and performance.

AACSB: Analytic

73) ________ is the process of making choices among alternative courses of action.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit when they use the right decision methods.

AACSB: Analytic

74) A decision by unanimity means ________ team members agree on a course of action.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit when they use the right decision methods.

AACSB: Analytic

75) When the members of a group stereotype competitors as weak, evil, and stupid, it is a symptom of ________.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams suffer when groupthink leads to bad decisions.

AACSB: Analytic

76) ________ results from feelings of anger, distrust, dislike, fear, and resentment as well as from personality clashes.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

77) A(n) ________ occurs when each party to a conflict gives up something of value to the other.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

78) In decision making, ________ is reached when all parties within a group believe they have had their say and been listened to, and they agree to support the group's final decision.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit when they use the right decision methods.

AACSB: Analytic

79) ________ is the conflict management style that plays down differences and highlights similarities to reduce conflict.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

80) ________ is the removal of the substantive or emotional causes for a conflict.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

81) Discuss the advantages and disadvantages of virtual teams.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Virtual teams are increasingly common in organizations.

AACSB: Analytic

82) How can cohesiveness work for and against effective team performance?

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.; 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Team performance is influenced by cohesiveness.; Teams suffer when groupthink leads to bad decisions.

AACSB: Reflective Thinking

83) State and define the outputs of effective teams.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

84) Explain the relationship between diversity and teams, team performance, as well as the time a team is together.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.; Teams move through different stages of development.

AACSB: Reflective Thinking

85) List and describe five decision-making methods.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good use of decision methods.

AACSB: Analytic

86) Define the term norm. Explain how norms change during different stages of team building.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by norms.

AACSB: Analytic

87) Discuss the different types of communication networks and explain when each of them is useful.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is affected by communication networks.

AACSB: Analytic

88) List and describe the different styles of conflict management. When is the best time to use each of them?

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit from good conflict management.

AACSB: Analytic

89) Organizations are networks of formal teams and ________.

A) social groups

B) virtual teams

C) informal groups

D) project teams

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations are networks of formal teams and informal groups.

AACSB: Analytic

90) The advantages of virtual teams include all of the following EXCEPT that ________.

A) they allow people located at great distances away from each other to work in teams

B) they are cost and time efficient

C) it is harder to keep a record of team activities

D) it is easier to share a lot of information

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Virtual teams are increasingly common in organizations.

AACSB: Analytic

91) Synergy is the process of people actively working together to accomplish common goals.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams offer synergy and other benefits.

AACSB: Analytic

92) Teams are good for improving organizational performance and for the social well-being of team members.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams offer synergy and other benefits.

AACSB: Analytic

93) Sometimes individuals work less hard not harder on teams; this is called social lethargy.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams can suffer from performance problems.

AACSB: Analytic

94) When individuals on a team allow other members to do most of the work, it is called social loafing.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams can suffer from performance problems.

AACSB: Analytic

95) Support, interest, and friendship groups are examples of formal teams in most organizations.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations are networks of formal teams and informal groups.

AACSB: Analytic

96) A formal team is officially recognized and supported by the organization.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations are networks of formal teams and informal groups.

AACSB: Analytic

97) An effective team should be accomplishing three output goals — task performance, member satisfaction, and present viability.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

98) Homogenous teams have members with similar personal characteristics.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

99) Team heterogeneity is the mix of skills, experiences, backgrounds, and personalities of team members.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

100) Cohesiveness is the degree members are attracted to and motivated to remain part of a team.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by cohesiveness.

AACSB: Analytic

101) A task activity is an action taken by a team member that supports the emotional life of the group.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by task and maintenance activities.

AACSB: Analytic

102) Disruptive behaviors are self-serving and cause problems for team effectiveness.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by task and maintenance activities.

AACSB: Analytic

103) Subgroups in a restricted virtual network contest one another's positions and restrict interactions with one another online.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is affected by communication networks.

AACSB: Analytic

104) Good team building requires skilled outside consultants.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Team building can improve teamwork and performance.

AACSB: Analytic

105) Team building is the process of making choices among alternative courses of action.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit when they use the right decision methods.

AACSB: Analytic

106) Consensus is reached when all parties believe they have had their say and been listened to, and they agree to support the group's final decision.

Learning Objective: 14.3: Discuss How Managers Create and Lead High-Performance Teams.

Section Reference: Teams benefit when they use the right decision methods.

AACSB: Analytic

107) ________ is the creation of a whole that is greater than the sum of its parts.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams offer synergy and other benefits.

AACSB: Analytic

108) ________ are "free-riders" who slack off and allow other team members to carry the bulk of the workload.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Teams often suffer common performance problems.

AACSB: Analytic

109) A(n) ________ is unofficial and emerges from relationships and shared interests among members.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations are networks of formal teams and informal groups.

AACSB: Analytic

110) A(n) ________ or project team is convened for a specific purpose and disbands after completing its task.

Learning Objective: 14.1: Discuss the Importance of Teams and Teamwork.

Section Reference: Organizations use committees, task forces, and cross-functional teams.

AACSB: Analytic

111) ________ teams have members with diverse personal characteristics.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

112) ________ is the mix of skills, experiences, backgrounds, and personalities of team members.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right members to be effective.

AACSB: Analytic

113) Teams are much more likely to perform well when they are given the right support; this is the organizational ________.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right setting and size to be effective.

AACSB: Analytic

114) ________ is the ability of a team to perform well by using talent and emotional intelligence.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Teams need the right processes to be effective.

AACSB: Analytic

115) ________ indicates the extent to which members of a team adopt norms that encourage shared commitments to moral behavior.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by norms.

AACSB: Analytic

116) A ________ activity is an action taken by a team member that supports the emotional life of the group.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by task and maintenance activities.

AACSB: Analytic

117) ________ leadership is when any and all members contribute helpful task and maintenance activities to the team.

Learning Objective: 14.2: Identify the Building Blocks of Successful Teamwork.

Section Reference: Team performance is influenced by task and maintenance activities.

AACSB: Analytic

© 2021 John Wiley & Sons, Inc. All rights reserved. Instructors who are authorized users of this course are permitted to download these materials and use them in connection with the course. Except as permitted herein or by law, no part of these materials should be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise.