Exam Prep Communication Chapter 15

Exploring Management, 7e (Schermerhorn)

Chapter 15 Communication

1) Managers need ________, which is the capacity to attract support and help from others to get things done.

A) social capital

B) intellectual capital

C) a high economic status

D) a high intelligence quotient

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication helps people build social capital.

AACSB: Analytic

2) The process of sending and receiving symbols with meanings attached is called ________.

A) transmission

B) reception

C) communication

D) notification

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is a process of sending and receiving messages with meanings attached.

AACSB: Analytic

3) The ________ element of the communication process conveys the receiver's response back to the sender.

A) noise

B) feedback

C) evaluation

D) interpretation

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is a process of sending and receiving messages with meanings attached.

AACSB: Analytic

4) ________ communication occurs when the receiver fully understands the intended meaning of the message.

A) Efficient

B) Effective

C) Transactional

D) Transmission

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is effective when the receiver understands the sender's message.

AACSB: Analytic

5) Trina is trying to save money by having a Zoom conversation with an important customer instead of flying in to talk to the customer in person. Trina is trading communication ________ for communication ________.

A) effectiveness; richness

B) effectiveness; efficiency

C) efficiency; effectiveness

D) richness; effectiveness

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is efficient when it is delivered at a low cost to the sender.

AACSB: Reflective Thinking

6) ________ communication occurs at minimum cost to the sender.

A) Efficient

B) Effective

C) Transactional

D) Transmission

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is efficient when it is delivered at a low cost to the sender.

AACSB: Analytic

7) ________ gets someone else to accept, support, and act consistently with the sender's message.

A) Feedback

B) Persuasive communication

C) Transactional communication

D) Reception

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

8) Effective communication occurs when the receiver ________.

A) encodes and sends the message to the intended party

B) gets the message delivered

C) fully understands the sender's intended message

D) responds back to the sender

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is effective when the receiver understands the sender's message.

AACSB: Analytic

9) ________ communication earns trust, respect, and integrity in the eyes of others.

A) Efficient

B) Nonverbal

C) Credible

D) Filtered

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

10) ________ communication earns trust, respect, and integrity in the eyes of others.

A) Good

B) Credible

C) Effortless

D) Efficient

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

11) As the leader of a research project, Corina plans to communicate the project details with her team members. She writes a mail to each member in order to brief them about the project and explain their roles and responsibilities. Corina is in the ________ stage of the communication process.

A) encoding

B) transmission

C) decoding

D) feedback

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is a process of sending and receiving messages with meanings attached.

AACSB: Reflective Thinking

12) ________ presents a message in a manner that causes others to accept and support it.

A) Noise

B) Persuasive communication

C) Informative communication

D) Feedback

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

13) Wireless transmission is a form of communication ________.

A) barrier

B) feedback

C) channel

D) filter

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

14) A communication ________ is the pathway used to carry a message.

A) flow

B) channel

C) reception

D) protocol

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

15) Anything that interferes with the communication process is called ________.

A) interference

B) disruption

C) noise

D) confusion

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

16) Information filtering and physical distractions are examples of ________ in the communication process.

A) chaos

B) encoding

C) reception

D) noise

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

17) The capacity of a communication channel to effectively carry information is called ________.

A) channel richness

B) proxemics

C) transmission quality

D) interactive capacity

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

18) A communication channel that establishes direct personal contacts that can create supportive, even inspirational, relationship between the sender and receiver is said to have ________.

A) a low channel richness

B) a high channel richness

C) a closed channel

D) an open channel

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

19) Which of the following forms of communication provides the highest quality and quantity of information?

A) Telephone

B) E-mail

C) Face-to-face

D) Television

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

20) Which of the following communication channels works best when we need immediate feedback?

A) E-mail

B) Text messages

C) Web sites

D) Face-to-face

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

21) Which of the following forms of communication provides the lowest quality and quantity of information?

A) Telephone

B) E-mail

C) Face-to-face

D) Postings on bulletin boards

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

22) Which of the following communication channels is an example of an impersonal, one-way interaction with limited opportunity for feedback?

A) E-mails

B) Face-to-face

C) Telephone calls

D) Video-conferencing

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Technology

23) Which of the following communication channels has the highest channel richness?

A) A memo

B) A face-to-face interaction

C) A voice-mail

D) A Web site

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

24) Communication through gestures and body language is called ________ communication.

A) alternate

B) nonverbal

C) silent

D) verbal

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Failure to spot nonverbal signals makes it difficult to communicate effectively.

AACSB: Analytic

25) Which of the following is NOT an example of nonverbal communication?

A) Hand movements

B) Facial expressions

C) Eye contact

D) Written memo

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Failure to spot nonverbal signals makes it difficult to communicate effectively.

AACSB: Analytic

26) A(n) ________ results when words communicate one message actions, body language, or appearance communicate something else.

A) effective communication

B) clear message

C) mixed message

D) nonverbal communication

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Failure to spot nonverbal signals makes it difficult to communicate effectively.

AACSB: Analytic

27) If Susan intentionally distorts information in order to make it appear more favorable to her boss, she is engaging in ________.

A) channel enriching

B) information filtering

C) noise creation

D) active screening

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Information filtering makes it hard to communicate effectively.

AACSB: Reflective Thinking

28) ________ creates a tendency known as information filtering.

A) Channel richness

B) Channel noise

C) Status differences

D) Active listening

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Information filtering makes it hard to communicate effectively.

AACSB: Analytic

29) Jerry is the production manager at Good Cookies LLC. He regularly keeps the negative numbers in the monthly reports from his boss in order to match his boss's expectation. Jerry is guilty of ________.

A) information filtering

B) mixed messaging

C) active listening

D) downward manipulation

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Information filtering makes it hard to communicate effectively.

AACSB: Reflective Thinking

30) ________ is the process of taking action to help others say what they really mean.

A) Verbal support

B) Feedback

C) Active listening

D) Filtering

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Active listening helps people say what they really mean.

AACSB: Analytic

31) ________ involves being disciplined, controlling one's emotions, and withholding premature evaluations that turn off rather than turn on the other party's willingness to communicate.

A) Active listening

B) Verbal support

C) Feedback

D) Filtering

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Active listening helps people say what they really mean.

AACSB: Analytic

32) Which of the following is NOT one of the five rules of active listening?

A) Respond to feelings

B) Listen for feelings

C) Focus only on the nonverbal cues

D) Listen for message content

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Active listening helps people say what they really mean.

AACSB: Analytic

33) In addition to listening to the words that someone is saying, it is also important to ________.

A) discourage emotional outbursts

B) judge their intentions

C) take note of all the nonverbal cues

D) dismiss their feelings

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Active listening helps people say what they really mean.

AACSB: Analytic

34) ________ is the process of telling someone else how you feel about something that person said or did.

A) Active listening

B) Interpretation

C) Noise

D) Feedback

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Constructive feedback is specific, timely, and relevant.

AACSB: Analytic

35) While giving feedback, one should avoid ________.

A) being specific

B) worrying about timing

C) being threatening

D) having valid comments

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Constructive feedback is specific, timely, and relevant.

AACSB: Analytic

36) Which of the following should NOT be done when giving constructive feedback?

A) Being direct

B) Keeping the feedback general rather than specific

C) Giving feedback at a time when the receiver seems most willing

D) Being specific

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Constructive feedback is specific, timely, and relevant.

AACSB: Analytic

37) ________ involves being honest and openly sharing accurate and complete information.

A) Corporate communication

B) Communication transparency

C) Glass door communication

D) Active listening

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Transparency and openness ensure that accurate and timely information is shared.

AACSB: Analytic

38) In a(n) ________, managers provide employees with essential financial information about their employers.

A) corporate communication

B) open-book management

C) autocratic management

D) active listening

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Transparency and openness ensure that accurate and timely information is shared.

AACSB: Analytic

39) Which of the following is a characteristic of open-book management?

A) Secrecy

B) Unaccountability

C) Obscurity

D) Transparency

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Transparency and openness ensure that accurate and timely information is shared.

AACSB: Analytic

40) At Trapp Inc., a private investment firm, employees are provided with essential financial information about the firm. If employees want to know what others are making at the firm, all they need to do is ask the chief financial officer. This is an example of ________.

A) open-book management

B) corporate literacy

C) social capital communication

D) active listening

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Transparency and openness ensure that accurate and timely information is shared.

AACSB: Reflective Thinking

41) ________ is the study of the way we use and communicate with space.

A) Rhetoric

B) Kinesthetics

C) Proxemics

D) Ethics

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Office designs can encourage interaction and communication.

AACSB: Reflective Thinking

42) ________ is the tendency to consider one's culture superior to all.

A) Culturalism

B) Cultural disetiquette

C) Ethnocentrism

D) Social responsibility

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Sensitivity and etiquette can improve cross-cultural communication.

AACSB: Analytic

43) ________ is the use of appropriate manners and behaviors in cross-cultural situations.

A) Ethnocentrism

B) Racism

C) Cultural etiquette

D) Business etiquette

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Sensitivity and etiquette can improve cross-cultural communication.

AACSB: Analytic

44) Prisha attends a class on cross-cultural business management where she learns about the use of appropriate manners and behaviors in cross-cultural situations. In this case, Prisha has learned about ________.

A) ethnocentricity

B) positive feedback

C) cultural etiquette

D) active listening

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Sensitivity and etiquette can improve cross-cultural communication.

AACSB: Reflective Thinking

45) Anastasia is on a business trip to Japan. She purposely avoids prolonged eye contact with her Japanese hosts because she knows that the Japanese are uncomfortable with it. In this scenario, Anastasia is practicing ________.

A) ethnocentricity

B) culturalism

C) cultural etiquette

D) cultural globalization

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Sensitivity and etiquette can improve cross-cultural communication.

AACSB: Reflective Thinking

46) In the communication process, poor choice of communication channels, poor written or oral expression, failure to recognize nonverbal signals, information filtering, and physical distractions are examples of ________.

A) noise

B) static

C) feedback

D) mixed messaging

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

47) All of the following are essential ingredients of successful presentation EXCEPT ________.

A) being professional

B) preparing multiple drafts

C) using real-time Web-site videos

D) practicing multiple times

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor written or oral expression makes it hard to communicate effectively.

AACSB: Analytic

48) Leonid is talking to a customer. He takes a call from his wife during the meeting. This is an example of ________.

A) information filtering

B) a distraction

C) active listening

D) a necessity

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Overloads and distractions make it difficult to communicate effectively.

AACSB: Reflective Thinking

49) Which of the following is NOT an example of an overload or distraction?

A) Texts

B) Emails

C) Lack of privacy

D) Lack of work to do

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Overloads and distractions make it difficult to communicate effectively.

AACSB: Reflective Thinking

50) Wang wants to learn about the ways people use and communicate with space. He should study ________.

A) information technology

B) channel richness

C) space technology

D) proxemics

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Office designs can encourage interaction and communication.

AACSB: Reflective Thinking

51) Persuasion is the ability to inspirationally convince and motivate others to do what you want them to do.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

52) Credible leadership tactics are communication techniques people use to make themselves more "leader-like" and be perceived by others as influential and trustworthy.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

53) In communication theory, noise is anything that interferes with the communication process.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

54) Channel richness is determined by the efficiency of the communication channel.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

55) Information filtering helps ensure that only the relevant messages get to management.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Information filtering makes it hard to communicate effectively.

AACSB: Analytic

56) Active listening requires that the receiver should pay close attention and remain quiet.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Active listening helps people say what they really mean.

AACSB: Analytic

57) Any feedback, so long as it bears good intentions, will improve behaviors.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Constructive feedback is specific, timely, and relevant.

AACSB: Analytic

58) The way an office is laid out can actually impact the communication process.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Office spaces can be designed for interaction and communication.

AACSB: Analytic

59) The tendency to consider one's culture superior to all others is racism.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Sensitivity and etiquette can improve cross-cultural communication.

AACSB: Analytic

60) To be successful in cross-cultural communication, you have to be sensitive to others and willing to learn how others see things.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Sensitivity and etiquette can improve cross-cultural communication.

AACSB: Analytic

61) ________ is the capacity to attract support and help from others to get things done.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication helps people build social capital.

AACSB: Analytic

62) ________ is the process of sending and receiving symbols with meanings attached.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is a process of sending and receiving messages with meanings attached.

AACSB: Analytic

63) In effective communication, the receiver fully understands the ________.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is effective when the receiver understands the sender's message.

AACSB: Analytic

64) ________ communication occurs at minimum cost to the sender.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is efficient when it is delivered at a low cost to the sender.

AACSB: Analytic

65) ________ is the capacity of a communication channel to effectively carry information.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

66) ________ is the intentional distortion of information to make it more favorable to the recipient.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Information filtering makes it hard to communicate effectively.

AACSB: Analytic

67) ________ is the process of telling other people how you feel about something they did, said, or about the situation in general.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Constructive feedback is specific, timely, and relevant.

AACSB: Analytic

68) ________ involves being honest and openly sharing accurate and complete information.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Transparency and openness ensure that accurate and timely information is shared.

AACSB: Analytic

69) The study of the way we use and communicate with space is called ________.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Office spaces can be designed for interaction and communication.

AACSB: Analytic

70) ________ is the tendency to consider one's own culture superior to any and all others.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Sensitivity and etiquette can improve cross-cultural communication.

AACSB: Analytic

71) The use of appropriate manners, language, and behaviors when communicating with people from other cultures is called ________.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Sensitivity and etiquette can improve cross-cultural communication.

AACSB: Analytic

72) ________ involves being honest and openly sharing accurate and complete information.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Transparency and openness build trust in communication.

AACSB: Analytic

73) In open-book management, managers provide employees with essential ________ information about their employees.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Transparency and openness build trust in communication.

AACSB: Analytic

74) Explain the trade-off involved between effective and efficient communication.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is effective when the receiver understands the sender's messages.; Communication is efficient when it is delivered at low cost to the sender.

AACSB: Analytic

75) Describe the communication process.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is a process of sending and receiving messages with meanings attached.

AACSB: Analytic

76) What is noise in the communication process? Name and describe some common sources of noise that can interfere with effective communication.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

77) What is information filtering? What problems does information filtering cause in an organization?

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Information filtering makes it hard to communicate effectively.

AACSB: Analytic

78) What is proxemics and why is it important?

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Office spaces can be designed for interaction and communication.

AACSB: Reflective Thinking

79) List and describe the rules of active listening. How can you make feedback constructive?

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Active listening helps others to say what they really mean.; Constructive feedback is specific, timely, and relevant.

AACSB: Reflective Thinking

80) ________ is the ability to inspirationally persuade and motivate others.

A) Credibility

B) Management

C) Inspiring

D) Charisma

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

81) ________ leadership tactics are communication techniques people use to make themselves more "leader like" and be perceived by others as influential and trustworthy.

A) Persuasive

B) Credible

C) Effective

D) Charismatic

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

82) Communication can be hindered by all of the following EXCEPT ________.

A) poor use of channels

B) poor written or oral skills

C) spotting nonverbal signs

D) status differences

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Failure to spot nonverbal signals makes it difficult to communicate effectively.

AACSB: Analytic

83) Emotional capital is the capacity to attract support and help from others to get things done.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication helps people build social capital.

AACSB: Analytic

84) Intellectual capital is what you know; social capital comes from who you know and how well you relate to them.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication helps people build social capital.

AACSB: Analytic

85) Persuasion is the process of sending and receiving symbols with meanings attached.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is a process of sending and receiving messages with meanings attached.

AACSB: Analytic

86) Interpretation means the receiver's understanding matches the sender's intention.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is a process of sending and receiving messages with meanings attached.

AACSB: Analytic

87) Receivers decode and interpret meanings from a sender's message.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is a process of sending and receiving messages with meanings attached.

AACSB: Analytic

88) A sender encodes an intended message into meaningful symbols.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is a process of sending and receiving messages with meanings attached.

AACSB: Analytic

89) In effective communication, the receiver fully understands the intended message.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is effective when the receiver understands the sender's message.

AACSB: Analytic

90) When the intended message matches the received meaning, this is efficient communication.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is effective when the receiver understands the sender's message.

AACSB: Analytic

91) Effective communication occurs at minimum cost to the sender.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is efficient when it is delivered at a low cost to the sender.

AACSB: Analytic

92) There is a trade-off between effective and efficient communication.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is efficient when it is delivered at a low cost to the sender.

AACSB: Analytic

93) People do not need to be confrontational and uncompromising to be persuasive.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

94) If you use words and phrases common to your audience, use clear logic that separates the good from the bad, and display emotions through facial gestures, voice intonations, and cadence, you are using charismatic leadership tactics.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

95) Communication will only be efficient when the receiver writes the message in a way that is clearly understood by the sender.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor written or oral expression makes it hard to communicate effectively.

AACSB: Analytic

96) It takes a lot of practice to write and deliver a clear oral presentation.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor written or oral expression makes it hard to communicate effectively.

AACSB: Analytic

97) Verbal communication takes place through gestures, expressions, posture, and even use of interpersonal space.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Failure to spot nonverbal signals makes it difficult to communicate effectively.

AACSB: Analytic

98) A mixed message results when people use words to communicate a message but use actions, body language, or appearance to communicate a different message.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Failure to spot nonverbal signals makes it difficult to communicate effectively.

AACSB: Analytic

99) Employees may use information filtering to protect their careers.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Information filtering makes it hard to communicate effectively.

AACSB: Analytic

100) Information filtering can cause higher-level decision-makers to make bad decisions because they are getting bad information from their employees.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Information filtering makes it hard to communicate effectively.

AACSB: Analytic

101) Open-book management means that the CEO gives employees all the details about how the company runs.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Transparency and openness build trust in communication.

AACSB: Analytic

102) Communication transparency involves being honest and openly sharing accurate and complete information.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Transparency and openness build trust in communication.

AACSB: Analytic

103) Shorthand in chats and texts is so common now that it is acceptable to use that same language in emails and reports.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Appropriate online behavior is a communication essential.

AACSB: Analytic

104) Every comment and photo posted on the web, or that others post about us, is part of our public profile; this is our personal brand.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Appropriate online behavior is a communication essential.

AACSB: Analytic

105) At least 40% of recruiters browse social media to check on job applicants.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Appropriate online behavior is a communication essential.

AACSB: Analytic

106) Facebook's CEO believes privacy is the social norm.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Appropriate online behavior is a communication essential.

AACSB: Analytic

107) ________ is ability to inspirationally persuade and motivate others.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

108) ________ leadership tactics are communication techniques people use to make themselves more "leader-like" and be perceived by others as influential and trustworthy.

Learning Objective: 15.1: Explain the Nature of Communication and What Makes It Effective.

Section Reference: Communication is persuasive when the receiver acts as the sender intends.

AACSB: Analytic

109) A(n) ________ is the pathway used to carry a message.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Poor use of channels makes it hard to communicate effectively.

AACSB: Analytic

110) ________ communication takes place through gestures, expressions, posture, and even use of interpersonal space.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Information filtering makes it hard to communicate effectively.

AACSB: Analytic

111) A mixed message occurs when a person's ________ communicate one thing while nonverbal actions communicate something else.

Learning Objective: 15.2: Identify the Major Barriers to Effective Communication.

Section Reference: Information filtering makes it hard to communicate effectively.

AACSB: Analytic

112) ________ helps the source of a message to say what he or she really means.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Active listening helps others to say what they really mean.

AACSB: Analytic

113) With active listening, you should ________; this means you should state back to the source what you think you are hearing.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Active listening helps others to say what they really mean.

AACSB: Analytic

114) ________ is the process of telling someone else how you feel about something that person did or said.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Constructive feedback is specific, timely, and relevant.

AACSB: Analytic

115) ________ feedback is specific, timely, and relevant.

Learning Objective: 15.3: Discuss Ways to Improve Communication With People at Work.

Section Reference: Constructive feedback is specific, timely, and relevant.

AACSB: Analytic

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