Ch9 How Can We Manage Intercultural Conflict Full Test Bank - Intercultural Comm. 3e | Complete Test Bank Toomey by Stella Toomey. DOCX document preview.
TEST BANK – CHAPTER9
25Multiple Questions
5True/False Questions
5 Essay Questions
Type:Multiple Choice | ||
Title:Chapter9Question 1 | ||
1) | Collectivists tend to view conflict using a(n) _______ conflict lens. | |
Page reference:See section “Culture-Based Conflict Lenses.” | ||
a.# | independent-self | |
b.# | interdependent-self | |
c.# | ethnocentric | |
d.# | goal-based | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 2 | ||
2) | If youuse an independent-self conflict lens,which of the following isnotone of yourtendencies? | |
Page reference:See section “Culture-Based Conflict Lenses.” | ||
a.# | To have a clear win–lose conflict approach | |
b.# | To have an outcome-driven mode | |
c.# | To take a long-term compromising mode | |
d.# | To compartmentalize task issues separatelyfrom relationship issues | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 3 | ||
3) | Thestatus-achievementconflict approach emphasizes the combined values of _______ and _______ power distance. | |
Page reference:See section “Intercultural Workplace Conflict Grid.” | ||
a.# | individualism;small | |
b.# | individualism;large | |
c.# | collectivism;small | |
d.# | collectivism;large | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 4 | ||
4) | Ata givenplace of work, workers take turns in the role of leader and collaborate to make decisions. Which approach to conflict does this reflect, according to the intercultural workplace conflict grid? | |
Page reference:See section “Intercultural Workplace Conflict Grid.” | ||
a.# | Impartial | |
b.# | Status-achievement | |
c.# | Benevolent | |
d.# | Communal | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 5 | ||
5) | The _______ conflict approach is guided by collectivism and large power distance values. | |
Page reference:See section “Intercultural Workplace Conflict Grid.” | ||
a.# | impartial | |
b.# | status-achievement | |
c.# | benevolent | |
d.# | communal | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 6 | ||
6) | During a conflict over money, two individuals focus on the practical issue of how to spend it. They are focusing on which goals? | |
Page reference:See section “Intercultural Conflict Goal Issues.” | ||
a.# | Content goals | |
b.# | Relational conflict goals | |
c.# | Identity-based goals | |
d.# | Interdependent goals | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 7 | ||
7) | _______ goals refer to face-saving and face-honoring issues, such as self-respect and other-consideration issues. | |
Page reference:See section “Intercultural Conflict Goal Issues.” | ||
a.# | Content | |
b.# | Relational conflict | |
c.# | Identity-based | |
d.# | Independent-lens | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 8 | ||
8) | Conflict resources include _______ resources, such as money, and _______ resources, such as emotional needs. | |
Page reference:See section “Perceived Scarce Resources.” | ||
a.# | intangible; tangible | |
b.# | tangible; intangible | |
c.# | identity; relational | |
d.# | relational; identity | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 9 | ||
9) | In negotiating conflict over scarce resources, the technique that includes an active search for alternative paths or creative solutions to enlarge the amount, type, or use of the resources is called | |
Page reference:See section “Perceived Scarce Resources.” | ||
a.# | differentiation. | |
b.# | expansion. | |
c.# | compensation. | |
d.# | intangible. | |
END OF QUESTION | ||
The following questions are derived from the section titled “Conflict Face-Negotiation Theory: A Brief Introduction”
Type:Multiple Choice | ||
Title:Chapter9Question 10 | ||
10) | _______refers tothe verbal and nonverbal behaviors that we use tomaintain,defend,or upgrade our own social self-image oruplift or undercutothers’social images. | |
Page reference:See section“Conflict Face-Negotiation Theory: A Brief Introduction.” | ||
a.# | Facework | |
b.# | Mindful reframing | |
c.# | Intercultural conflict | |
d.# | Conflict style | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 11 | ||
11) | During conflict, Dianesh is acutely aware of protecting his own image. According to face negotiation theory, he has a concern for | |
Page reference:See section“Conflict Face-Negotiation Theory: A Brief Introduction.” | ||
a.# | facework. | |
b.# | self-face. | |
c.# | other-face. | |
d.# | mutual-face. | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 12 | ||
12) | According to thefive-style conflict model, the _______ conflict style is reflective of low concern for self-interest and low concern for others’interest. | |
Page reference:See section “Defining Conflict Styles: Different Viewpoints.” | ||
a.# | obliging | |
b.# | compromising | |
c.# | avoiding | |
d.# | integrating | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 13 | ||
13) | Which approach to studying conflict style stresses that individuals have predominant conflict style tendencies that depend on the individual’s personality traits? | |
Page reference:See section “Defining Conflict Styles: Different Viewpoints.” | ||
a.# | Dispositional approach | |
b.# | Situational approach | |
c.# | Differentiation approach | |
d.# | Systems approach | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 14 | ||
14) | Jon dodges his study partner and when his partner approaches him about their conflict over when to meet next, Jon changes the subject. Jon is operating from which of the following conflict styles? | |
Page reference:See section “Defining Conflict Styles: Different Viewpoints.” | ||
a.# | Dominating | |
b.# | Avoiding | |
c.# | Obliging | |
d.# | Compromising | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 15 | ||
15) | Lea prefers to sleep in a room that’s very warm, 90 degrees. Bea prefers to sleep in a room that’s very cool, 60 degrees. Which conflict style involves splitting things right down the middle and keeping the room at 75 degrees? | |
Page reference:See section “Defining Conflict Styles: Different Viewpoints.” | ||
a.# | Obliging | |
b.# | Compromising | |
c.# | Integrating | |
d.# | Dominating | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 16 | ||
16) | According to thefive-style conflict model, the _______ conflict style is reflective of a high concern forself-interestand low concern for the other’s interest. | |
Page reference:See section “Defining Conflict Styles: Different Viewpoints.” | ||
a.# | obliging | |
b.# | compromising | |
c.# | avoiding | |
d.# | dominating | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 17 | ||
17) | According to thefive-style conflict model, _______ conflict style reflects moderate concern for self-interest and the other person's interest and reflects a “quick-fix” conflict closure strategy. | |
Page reference:See section “Defining Conflict Styles: Different Viewpoints.” | ||
a.# | obliging/accommodating | |
b.# | compromising | |
c.# | integrating | |
d.# | competitive | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 18 | ||
18) | In conflict,_______ tend to be more self-face oriented and _______ tend to be more other- or mutual-face oriented. | |
Page reference:See section “Cross-Cultural Conflict Communication Styles.” | ||
a.# | obligers; compromisers | |
b.# | compromisers; obligers | |
c.# | individualists; collectivists | |
d.# | collectivists; individualists | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 19 | ||
19) | The _______ mode of conflict is energetic and emotionally expressive; in comparison, the _______ mode of conflict is low-keyed and emotionally restrained. | |
Page reference:See section“Cross-Ethnic Conflict Styles and Facework.” | ||
a.# | Black;White | |
b.# | White;Black | |
c.# | dispositional; situational | |
d.# | situational; dispositional | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 20 | ||
20) | Anita, a recent U.S. immigrant, strongly identifies with her traditional Latinx values of community and elderly respect. Therefore, she likely operates from values that are _______ and _______ power distance-based. | |
Page reference:See section“Cross-Ethnic Conflict Styles and Facework.” | ||
a.# | individualistic; small | |
b.# | individualistic; large | |
c.# | collectivistic; small | |
d.# | collectivistic; large | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 21 | ||
21) | _______ is the mindful process of using language to change the way each person defines or thinks about experiences and viewsaconflict situation. | |
Page reference:See section “Mindful Listening Skills.” | ||
a.# | Mindful reframing | |
b.# | Perception checking | |
c.# | Creating new categories | |
d.# | Code-switching | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 22 | ||
22) | When you change your complaint statement to a request statement in a conflict situation, you’re practicing the art of | |
Page reference:See section “Mindful Reframing Skills.” | ||
a.# | mindful listening. | |
b.# | verbal defensiveness. | |
c.# | mindful reframing. | |
d.# | anger venting. | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 23 | ||
23) | Liam is from Ireland and works in Morocco. At work, Liam purposely changes his verbal and nonverbal behavior to accommodate to the cultural norms for appropriate behavior. This is known as | |
Page reference:See section“Adaptive Code-Switching Conflict Skills.” | ||
a.# | obliging. | |
b.# | compromising. | |
c.# | code-switching. | |
d.# | differentiation. | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 24 | ||
24) | Yelena, who was raised in an individualist culture, should work on what communication tool to be more effective in a conflict with a collectivist? | |
Page reference:See section“Intercultural Reality Check: Doables.” | ||
a.# | Increasingher use of “I” statements | |
b.# | Increasingher use of “Why?” questions | |
c.# | Limitingher use of “Why?” questions | |
d.# | Continuingher direct and assertive conflict style | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 25 | ||
25) | Which of the following suggestions should collectivists do in a conflict with an individualist? | |
Page reference:See section“Intercultural Reality Check: Doables.” | ||
a.# | Engage in an assertive style of conflict behavior. | |
b.# | Attend closely to the personal identity of the individualist. | |
c.# | Limit the number of “Why?” questionsasked. | |
d.# | Use facework skillstobalance respect and disrespect. | |
END OF QUESTION | ||
True and False Questions
Type:Multiple Choice | ||
Title:Chapter9Question26 | ||
26) | According to identity threat theory, thelengthier andmore damaging the past conflict between two members of different cultures or groups, the higher the perceived threat and prejudiced attitudes. | |
Page reference:See section “Intercultural Conflict Perceptions.” | ||
a.# | True | |
b.# | False | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 27 | ||
27) | Content goals include both relational and identity-based goals. | |
Page reference:See section “Intercultural Conflict Goal Issues.” | ||
a.# | True | |
b.# | False | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 28 | ||
28) | Thedispositional approachto studying conflict styles emphasizes how individuals switch to different conflict interaction styles when dealing with different conflict situations. | |
Page reference:See section “Defining Conflict Styles: Different Viewpoints.” | ||
a.# | True | |
b.# | False | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question 29 | ||
29) | The integrative style of conflict describes a high degree of self-interest and a high degree of other-interest in a conflict. | |
Page reference:See section “Defining Conflict Styles: Different Viewpoints.” | ||
a.# | True | |
b.# | False | |
END OF QUESTION | ||
Type:Multiple Choice | ||
Title:Chapter9Question30 | ||
30) | Independent-self individuals use more competitive conflict styles, whereas interdependent-self individuals tend to use more obliging conflict styles. | |
Page reference:See section “Defining Conflict Styles: Different Viewpoints.” | ||
a.# | True | |
b.# | False | |
END OF QUESTION | ||
Essay Questions
Type:Essay | |
Title:Chapter9Essay Question31 | |
31) | Describe some conflict tendencies that individualists engage in during intercultural conflict. |
END OF QUESTION | |
Type:Essay | |
Title:Chapter9Essay Question32 | |
32) | Describe one of the following skills: paraphrasing, perception checking, mindful reframing, or adaptive code-switching. |
END OF QUESTION | |
Type:Essay | |
Title:Chapter9Essay Question33 | |
33) | Briefly compare and contrast two of the five styles in the five-style conflict model. |
END OF QUESTION | |
Type:Essay | |
Title:Chapter9Essay Question34 | |
34) | Describe two facework skills or behaviors that can help manage intercultural conflict. |
END OF QUESTION | |
Type:Essay | |
Title:Chapter9Essay Question35 | |
35) | Describe some constructive things an individualist can do in a conflict with a collectivist. |
END OF QUESTION | |
Document Information
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Intercultural Comm. 3e | Complete Test Bank Toomey
By Stella Toomey
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