Ch8 – Emotional Control | Complete Test Bank – 6e

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Student name:__________

1) Earlier, people assumed that intelligence was a(n) _____ concept of just reasoning ability, measured by standardized tests.

2) A person who excels in _____ has a knack for seeing how elements fit together in space.

3) In the context of the eight areas of intelligence, athletes and dancers are examples of people who excel in _____.

4) _____ intelligence primarily deals with one's ability to understand and deal with the world of people.

5) _____ intelligence means knowledge of yourself.

6) The person who is high in _____ intelligence has an understanding of nature and natural processes.

7) LeBron James, Serena Williams, Michael Jordan, and Jim Thorpe, a few of the great athletes in American history, provide examples of _____ intelligence; so does Beyonce, the celebrated pop star.

8) According to Daniel Goleman, the _____ mind is aware of reality and allows us to ponder and reflect.

9) _____ is a learned capability based on emotional intelligence that results in outstanding performance at work.

10) According to Daniel Goleman, there are two types of emotional competence: personal competence and _____ competence.

11) _____ means standing up for your rights without threatening the self-esteem of others.

12) When Jade's colleague pointed out to her that she was running late for a meeting, Jade responded, "Well, unlike you, I don't have much free time. I am up to my neck buried in work!" Jade is using _____ as a defensive reaction.

13) A person who uses a(n) _____ defensive approach seems to be shutting down.

14) Creating a distraction as a defensive behavior is called using a(n) _____, because it introduces a point or fact that is irrelevant to the issue at hand.

15) _____ scripts say that the Smiths are honest, the Johnsons are medical people, and the Kennedys enter politics.

16) In the context of transactional analysis, a(n) _____ is an encounter between two people that produces a "payoff" for the one who starts the game, at the expense of the other player.

17) The _____ game is also known as "My Excuses Are Better Than Yours."

18) The _____ game focuses primarily on making excuses.

19) The _____ game is played by someone who uses being "too busy" as an excuse not to interact with others.

20) The _____ is a game in which one person tries to trap another in a mistake, a lie, or some other type of negative situation, and if the player is successful in trapping the victim, he or she usually feels justified in harming the person.

21) Which of the following statements is true of intelligence?

A) Intelligence is a one-dimensional concept.
B) Intelligence is based solely on a person's reasoning ability.
C) Intelligence is most accurately measured by standardized tests.
D) Intelligence comes in many forms that are reflected in various abilities and talents.

22) Which of the following psychologists suggested that there are eight separate areas in which creative people put their perceptiveness to work?

A) Eric Berne
B) Howard Gardner
C) Daniel Goleman
D) Richard Boyatzis

23) Standardized intelligence tests tap into intelligence in _____ using questions on verbal comprehension and vocabulary.

A) movement
B) language
C) spatial reasoning
D) music

24) A person high in _____ intelligence is most likely to enjoy dealing with brain teasers.

A) verbal
B) interpersonal
C) kinesthetic
D) logical

25) Which of the following is a defining characteristic of people with spatial intelligence?

A) They are gifted writers, poets, songwriters, and speakers.
B) They have a knack for seeing how elements fit together.
C) They have a strong relationship with sounds.
D) They understand the world through math and logic.

26) Which intelligence involves physical movement or using body or body parts to solve problems?

A) Existential intelligence
B) Emotional intelligence
C) Naturalist intelligence
D) Kinesthetic intelligence

27) In the context of the eight forms of intelligence, a kinesthetically intelligent person will most likely excel at

A) writing songs.
B) composing music.
C) martial arts.
D) teaching.

28) A person with high naturalist intelligence is most likely to succeed working as a

A) sculptor.
B) conservationist.
C) singer.
D) music composer.

29) According to psychologist Howard Gardner, those with moral intelligence

A) are thought to have the capacity or sensitivity to tackle deep questions about human existence.
B) find pleasure in using the logical, reasoning parts of the brain and enjoy puzzles of logic.
C) can play, write, or read music with ease and enjoyment.
D) have the ability to teach other people.

30) Which of the following types of intelligence was suggested by Howard Gardner recently as a potential tenth type of intelligence?

A) math and logic
B) teaching-pedagogical
C) music
D) existential intelligence

31) Jamie works as the chief architect in a construction company. He has chosen this profession because he can picture how items would look if they were rearranged. In addition, he has always had a passion for stone carving. According to psychologist Howard Gardner, Jamie has a high level of

A) math and logic ability.
B) moral intelligence.
C) spatial reasoning.
D) kinesthetic intelligence.

32) According to writer Daniel Goleman, which of the following is a type of emotional competence?

A) logical reasoning
B) kinesthetic intelligence
C) rational competence
D) social competence

33) According to writer Daniel Goleman, the emotional mind

A) allows one to ponder and reflect.
B) is aware of reality.
C) lacks the ability to be impulsive.
D) is sometimes illogical.

34) Which of the following clusters of emotional intelligence enables an individual to communicate effectively and to build meaningful interpersonal connections both with individuals and with groups?

A) relationship management
B) social awareness
C) self-awareness
D) self-management

35) Among the four different areas or "clusters" of emotional intelligence, self-awareness refers to the ability to

A) understand when you are seen as underrating or overrating another person.
B) understand the politics at your own workplace.
C) hold yourself in check and not overreact when something or someone bothers you.
D) settle conflicts and disagreements between groups and between people.

36) A person with healthy self-awareness can make safe decisions that might seem "intuitive" to others because such a person

A) focuses on others' weaknesses rather than being preoccupied with his or her own weaknesses.
B) can understand the reactions of other people toward him or her.
C) is honest and does not hide his or her frustration during difficult times.
D) scores very high on standardized intelligence tests.

37) According to the founders of emotional intelligence (EI), which intelligence allows you to understand the politics of your own workplace?

A) self-awareness
B) kinesthetic intelligence
C) personal competence
D) social awareness

38) According to Richard Boyatzis, what is the most common mistake made by people who want to improve their emotional intelligence (EI)?

A) They think that knowing more about an issue will make their skills better.
B) They fall prey to the myth that EI cannot be improved and are inborn.
C) They assume that EI cannot be applied to the workplace.
D) They are unwilling to apply their knowledge of EI to real-life situations.

39) Which of the following will be most effective in improving your emotional intelligence?

A) Focusing on the weaknesses of others rather than being preoccupied with self-awareness
B) Engaging in dysfunctional conflicts to improve your self-management skills
C) Developing relationship management skills
D) Reading materials on emotional intelligence

40) Which of the following steps should you take to control your anger?

A) Identify the wrongdoers
B) Examine the damage your anger has caused
C) Give instant feedback using absolute words such as "always" and "never"
D) Try to analyze who started the vicious cycle of anger

41) Keira is a customer service executive in an insurance company. In a feedback meeting, her supervisor asks her why she sounded angry with one of the customers. Keira replied, "Well, if you think I am doing such a bad job, why don't you just go ahead and fire me? I know you don't like me." Which defensive reaction is Keira using?

A) passive-aggressive behavior
B) red herring
C) pointless explanation
D) counterattack

42) In the context of defensive behaviors, a person who uses the _____ approach appears to be shutting down.

A) passive-aggressive
B) counterattack
C) red herring
D) pointless explanation

43) Which defensive behavior seems to stem from a belief that the other person has been on the attack only because that person "doesn't understand"?

A) counterattack
B) pointless explanation
C) passive-aggressive behavior
D) creating a distraction

44) In the context of defensive behaviors, which of the following defense mechanisms involves a person bringing up something totally unrelated simply to sidetrack attention from the real issues or issue?

A) Creating a distraction
B) Counterattack
C) Passive-aggressive behavior
D) Pointless explanation

45) Identify an example of a cultural script.

A) "Protestants believe in hard work."
B) "Women can't read maps."
C) "The Johnsons are medical people."
D) "New Englanders are traditional and intelligent."

46) Which of the following best exemplifies a religious script?

A) "Jews don't work on Saturdays."
B) "Men do not cry."
C) "Kennedys enter politics."
D) "New Englanders are traditional and intelligent."

47) In the context of transactional analysis, which of the following is a characteristic of "games"?

A) First-degree games are most damaging.
B) Games do not provide any payoff to any of the parties involved.
C) Games involve at least one insincere statement.
D) Games are based on emotionless attitudes.

48) _____ flirt with being harmful and often cause anger.

A) Cultural scripts
B) First-degree games
C) Second-degree games
D) Gender scripts

49) A team leader asks his team members for input on how a project should be completed and then just goes ahead and does what he had initially planned. Which game is the team leader playing?

A) A "Why Don't You … Yes, But" game
B) A "Wooden Leg" game
C) A "Harried" game
D) A "Now I've Got You" game

50) A game in which one person tries to trap another in a mistake, a lie, or some other type of negative situation is known as a _____ game.

A) "Harried"
B) "Now I've Got You"
C) "Wooden Leg"
D) "My Excuses Are Better Than Yours"

51) A _____ game is also known as "My Excuses Are Better Than Yours."

A) "Harried"
B) "Now I've Got You"
C) "Wooden Leg"
D) "Why Don't You … Yes, But"

52) A game in which excuses take the place of a job well done is known as a _____ game.

A) "Wooden Leg"
B) "Why Don't You … Yes, But"
C) "Harried"
D) "Now I've Got You"

53) Sally works part-time at a bookstore. She is always busy playing multiple roles at home and work. She takes on everything and even asks for more. She agrees with her supervisor's criticisms as well. However, whenever her colleagues ask her to join them for dinner or a weekend party, she refuses by saying she has a lot of work that still needs to be done. Which of the following games is Sally playing in this scenario?

A) A "Why don't you … yes, but" game
B) A "Wooden leg" game
C) A "Harried" game
D) A "Now I've got you" game

54) Which of the following can be seen as a large game in an organization that contains many combinations of games?

A) Office politics
B) Egocentrism
C) Grapevine
D) Rumor mill

55) List the eight intelligences identified by Howard Gardner.

56) Describe a person with verbal intelligence.

57) What are the abilities of a person with spatial reasoning intelligence?

58) What is the characteristic of a person with intrapersonal intelligence?

59) Discuss the characteristics of people with intelligence in music.

60) What are the characteristics of people with effective personal competence?

61) Describe a person with social competence.

62) Elaborate on the concept of self-awareness.

63) How will a person with self-management skills perform at work?

64) How can a person improve his or her emotional intelligence (EI) level?

65) List some of the steps that will help an individual raise his or her Positive Intelligence Quotient (PQ) and defeat inner saboteurs.

66) What are the three damaging and negative results of anger?

67) List five steps of controlling anger.

68) Describe the concept of assertiveness.

69) What is the difference between assertiveness and aggression?

70) What are the steps that one can take to reduce defensiveness?

71) Explain the concept of script that is used in transactional analysis.

72) What are the four basic categories of scripts?

73) What are the two characteristics that all games have in common?

74) Describe games in terms of their intensity.

75) Intelligence is exclusively based on a person's reasoning ability.

⊚ true
⊚ false

76) The ability to put thoughts into words and to understand words is one of the areas of intelligence cited by Howard Gardner.

⊚ true
⊚ false

77) Scientists and mathematicians find pleasure in using the logical, reasoning parts of the brain.

⊚ true
⊚ false

78) Spatial intelligence can be expressed by building things, or by something as simple as perfecting the art of flying a hand glider.

⊚ true
⊚ false

79) Ideas and concepts form the basis of spatial reasoning.

⊚ true
⊚ false

80) The ability to use your body or parts of your body to solve problems is known as naturalist intelligence.

⊚ true
⊚ false

81) A person with intrapersonal intelligence is rarely introspective.

⊚ true
⊚ false

82) According to Daniel Goleman, intelligence quotient is a much better predictor of success in nearly every area of life than is emotional intelligence.

⊚ true
⊚ false

83) The emotional mind is primarily aware of reality and is always logical.

⊚ true
⊚ false

84) According to Daniel Goleman, emotional competence is an extremely important factor in understanding emotional intelligence.

⊚ true
⊚ false

85) Social awareness as an emotional intelligence skill is the ability to understand the way you are "coming off" to other people.

⊚ true
⊚ false

86) A self-aware person will know when he or she is seen as underrating or overrating another person.

⊚ true
⊚ false

87) Self-managed people are least likely to hide their temper.

⊚ true
⊚ false

88) The best way to improve your emotional intelligence is to learn to apply and use your knowledge about an issue in a practical, real way.

⊚ true
⊚ false

89) Emotional intelligence is a competence people are born with, and it remains unchanged during their lifetime.

⊚ true
⊚ false

90) Anger becomes harmful when an individual interprets the behavior of other people as breaking the rules of appropriate behavior.

⊚ true
⊚ false

91) Anger makes an individual aware of his or her responsibility for the damage he or she has caused.

⊚ true
⊚ false

92) Assertiveness involves putting others on the defensive.

⊚ true
⊚ false

93) Aggression involves hurting others and putting them on the defensive.

⊚ true
⊚ false

94) Defensiveness usually comes from high self-esteem.

⊚ true
⊚ false

95) People who use counterattack as a defensive behavior typically use "red herring" as a technique.

⊚ true
⊚ false

96) According to transactional analysis, much of what we do and say in our daily lives is based on scripts that most people have heard repeatedly as children.

⊚ true
⊚ false

97) Psychological script is very much like a movie or a theater script.

⊚ true
⊚ false

98) A script can be defined as an encounter between two people that produces a "payoff" for one person at the expense of the other person.

⊚ true
⊚ false

99) Negative game playing can hurt positive relationships.

⊚ true
⊚ false

100) Game playing allows employees to enjoy open, honest relationships with others, and it saves company time and money.

⊚ true
⊚ false

101) In terms of intensity, first-degree games are usually quite harmless.

⊚ true
⊚ false

102) The "Wooden Leg" game makes an art out of creating excuses.

⊚ true
⊚ false

103) The "Harried Executive" game is usually played by detail-oriented people who do not feel they are good at anything else.

⊚ true
⊚ false

104) The "Wooden Leg" game is one in which a person tries to trap another person in a mistake, a lie, or some other type of negative situation.

⊚ true
⊚ false