Ch7 Teamwork & Leadership – Test Bank – 6th Ed

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Student name:__________

1) A(n) _____ group is governed by the official structure of an organization.

2) A(n) _____ is a standard of behavior that is expected of members of a group.

3) A(n) _____ is defined as two or more people who interact with other members on either an individual or network basis, and share common goals.

4) The four stages of group development process focus on two behaviors of the group: _____ and group process.

5) _____ is the way team members deal with each other while working on a task.

6) _____ is the first step of the group development process in which members take a close look at their task.

7) The forming stage of the group development process is also called _____.

8) _____ is the final stage in the group development process where the group works smoothly in its roles and can accomplish its objectives.

9) _____ is acting in coordination and agreement with one's group.

10) _____ is a type of well-intended, warped thinking that results from groups "getting along too well."

11) The degree of _____, whether lower or higher than what one deserves, could affect the morale of the members of a group.

12) _____ are individual members' secret wishes, hopes, desires, and assumptions that they don't want to share with the group they belong to, although they will work hard to accomplish them without being discovered.

13) When group leaders and members can identify and confront _____, the strength and integrity of the group increase.

14) _____ is the ability to influence people to work toward the goals of the organization.

15) _____ leaders have both concern for people and concern for getting the job done.

16) In the context of leadership styles, _____ leaders make it very clear that they are in charge.

17) _____ approach is often called the laissez-faire leadership.

18) _____ power is effective only when followers believe in the structure that produces this power.

19) In the context of the sources of power, _____ power depends on the threat of possible punishments, and is commonly used to enforce policies and regulations.

20) _____ is based on the attractiveness a person has to others.

21) Through conscious effort, a manager can build a team of employees who will function as a unit and achieve group goals. Such a group is known as a(n) _____.

22) _____ means remaining predictable and fair.

23) Which of the following statements is true of a formal group?

A) It is typically formed around common personality traits.
B) Its members don't necessarily have the final say about their membership.
C) Its members primarily use the grapevine network to communicate official messages.
D) Its members are not affected by organizational boundaries.

24) Which of the following is an example of a formal group in a workplace?

A) A grapevine network
B) An ad hoc task force
C) A trekking group
D) A rumor mill

25) Which of the following best describes an informal group?

A) A group that tends to form around common interests, habits, and personality traits
B) A group that is usually governed by the formal structure of an organization
C) A group where members don't necessarily have the final say about whether or not they can be members
D) A group where members are strongly affected by organizational boundaries

26) When people form groups just because they tend to form close ties with people they see frequently, such as people they work with, they are attempting to fulfill their _____.

A) creative needs
B) assistance needs
C) proximity needs
D) self-realization needs

27) When she is at work, Sara prefers having lunch with two of her colleagues because she likes to be identified as part of a group. In this case, Sara is trying to fulfill a(n):

A) assertiveness need.
B) cognitive need.
C) creativity need.
D) affiliation need.

28) Mark joins the student newspaper team of his university because he is interested in journalism. Which of the following needs is Mark trying to fulfill?

A) Activities
B) Proximity
C) Cognitive
D) Security

29) Which of the following is a characteristic of a formal group?

A) It is typically formed around common personality traits.
B) Its members are unaffected by organizational boundaries.
C) It is governed by official rules and unspoken norms.
D) Its members always have the final say about their membership.

30) Identify a true statement about the redefining stage of the group development process.

A) In this stage, group members have accepted the role of both the group as an entity and their role in the group.
B) In this stage, group members reexamine their task as a group problem.
C) In this stage, members usually reveal similar levels of enthusiasm.
D) In this stage, the group works smoothly in its roles and can accomplish its objectives.

31) Which of the following stages of the group development process lasts the longest, as the group starts collecting information and translating it into group objectives?

A) Coordinating
B) Formalizing
C) Redefining
D) Forming

32) Which of the following statements is true about members of a group during the forming stage of the group development process?

A) They discuss about issues from the redefining stage.
B) They begin accepting one another.
C) They reveal different levels of enthusiasm.
D) They reexamine tasks as a group problem.

33) Why are conflicts in the coordinating stage of the group development process stronger and sometimes even destructive?

A) In this stage, the group is new and members are yet to adjust themselves in terms of the behavior expected of them, which leads to more conflicts than any other stage.
B) In this stage, group members reexamine the task as a group problem, which leads to more conflicts than any other stage.
C) In this stage, members usually reveal different levels of enthusiasm and greater the differences in this enthusiasm, stronger the chances of internal conflict.
D) In this stage, discussion about issues from the redefining stage brings feelings out into the open, which leads to more conflicts than any other stage.

34) Which of the following is the last stage of the group development process in which the group performs meaningfully?

A) Formalizing
B) Coordinating
C) Redefining
D) Forming

35) Which of the following statements is true about status?

A) It comes from a variety of different sources.
B) It is the ability of an individual to avoid pressure or rejection by the rest of the group.
C) It is the control of an individual over groupthink.
D) It can kill creativity and discourage people from saying what is really on their minds.

36) Which of the following is a reason for conformity in a group?

A) A desire to fulfill secret wishes that group members do not share with the group
B) A desire to meet the group's shared objectives
C) Its tendency to lead to a groupthink
D) Its potential to lead to healthy conflicts

37) Which of the following is a disadvantage associated with conformity?

A) Group process
B) Cognitive dissonance
C) Groupthink
D) Hidden agenda

38) Which of the following will be most effective in improving group effectiveness?

A) Encouraging the practice of boss massaging
B) Incorporating autocratic leadership
C) Encouraging groupthink
D) Changing ineffective norms

39) Which of the following best describes hidden agendas?

A) Individual members' secret agendas that are indirectly in line with a group objective
B) Discreet agendas, whose fulfillment lead to accomplishment of the group objective
C) Norms that a group member discreetly conforms to but opposes publicly
D) Individual members' secret wishes, hopes, desires, and assumptions that are hidden from their group

40) Leadership is best defined as the ability to:

A) network and look good to others.
B) persuade a group to make its agenda fit the leader's own.
C) influence people toward the attainment of goals.
D) interact with other members of the group on either an individual or network basis.

41) _____ will often spend a great deal of time and energy discussing with followers to get information about what decisions should be made for the good of the organization.

A) Autocratic leaders
B) Consultative leaders
C) Participative leaders
D) Free-rein leaders

42) Dr. Haynes was a college president who would openly tell the members of the faculty and staff that he would "give them the world" if they would implement his policies without complaint. Everyone who worked at the college knew that if they openly disagreed with Dr. Haynes, they would be placed on his "blacklist." Dr. Haynes best exemplified a(n):

A) consultative leader.
B) participative leader.
C) autocratic leader.
D) free-rein leader.

43) The similarity between an autocratic and a consultative leader is that both types of leaders:

A) spend a great deal of time and energy getting information from followers.
B) are good listeners.
C) delegate certain tasks to their subordinates.
D) are solely responsible for making the final decisions.

44) In the context of various leadership styles, musicians in large orchestras can most likely expect a(n):

A) free-rein leadership style.
B) autocratic leadership style.
C) consultative leadership style.
D) participative leadership style.

45) Which of the following is a defining characteristic of laissez-faire leaders?

A) These leaders are not comfortable delegating authority and take sole responsibility for their decisions.
B) These leaders make it very clear that they are in charge, and their followers usually have little or no freedom to disagree or to disobey.
C) These leaders consult with followers to get information about organizational decisions, but they take sole responsibility for the final decisions.
D) These leaders act as representatives for the group members, while allowing them to plan, control, and complete their tasks as they wish.

46) Which of the following power sources comes from a user's ability to control or influence others with something of value to them, such as praise or a promotion?

A) Expert power
B) Reward power
C) Networking power
D) Charismatic power

47) Which type of power is typically used to enforce policies and regulations?

A) Coercive power
B) Expert power
C) Charismatic power
D) Networking power

48) Which of the following sources of power is sometimes also called "connection power"?

A) Networking power
B) Charismatic power
C) Expert power
D) Coercive power

49) _____ is primarily based not on what you know, but who you know in the organization.

A) Expert power
B) Legitimate power
C) Networking power
D) Charismatic power

50) Which of the following is a defining characteristic of work teams?

A) They lead to increased income of the employees.
B) They lead to increased job satisfaction.
C) They lead to duplication of work.
D) They challenge an individual's expertise or abilities.

51) Which of the following steps is likely to help build an effective team?

A) Encouraging the team members to practice groupthink
B) Building the trust of the team members
C) Promoting ethnocentrism among the team members
D) Rewarding people who engage in boss massaging

52) _____ is the system of shared values in an organization.

A) Hidden agenda
B) Group dynamics
C) Corporate culture
D) Valence

53) A way of describing the extent to which managers and others are truly willing to put the shared values and expectations of a culture into action is known as _____.

A) justice
B) influence
C) integrity
D) equity

54) In the context of measuring the fairness level of an organization, _____ means that the reward must fit the achievement and that the punishment must fit the crime.

A) justice
B) influence
C) equity
D) respect

55) In the context of measuring the fairness level of an organization, which of the following factors allows each member of the organization to have a stake in a wide range of activities, including goal setting, problem solving, and helping to make changes?

A) Integrity
B) Influence
C) Respect
D) Expectations

56) What needs do people try to fulfill by joining groups?

57) Describe a group.

58) What is conformity? Why do groups conform?

59) What is status? What are the sources of status?

60) How does the degree of status acceptance of a group member affect a group?

61) List three solutions for removing group effectiveness barriers.

62) What is leadership?

63) Elaborate on the free-rein style of leadership.

64) What type of a follower does a free-rein leader require in order to be successful?

65) How is power different from authority?

66) How does a follower's response to power determine its effectiveness?

67) What is the source of legitimate power?

68) When is coercive power used?

69) Describe expert power.

70) What is a work team?

71) Explain the advantages of work teams.

72) What are the major qualities of organizational climate?

73) How does a manager affect the organizational climate?

74) What are culture stories?

75) Discuss some of the commonly accepted qualities that an organizational or corporate culture should have.

76) Discuss some of the main factors that shape the overall fairness of an organization, and in turn shape that organization's climate.

77) A grapevine network in an organization typically consists of formal groups.

⊚ true
⊚ false

78) An athletic team in a school is an example of a formal group.

⊚ true
⊚ false

79) In an informal group, members do not necessarily have the final say about whether or not they can become members.

⊚ true
⊚ false

80) Unlike formal groups, informal groups happen naturally over time.

⊚ true
⊚ false

81) When a group forms, it has a number of issues to resolve before it can really start to work.

⊚ true
⊚ false

82) Group process is the assignment of tasks to get a job done.

⊚ true
⊚ false

83) Group process is the way members of a group deal with each other while working on a task.

⊚ true
⊚ false

84) Greater differences in enthusiasm tend to predict lesser internal conflict among the group members during the forming stage of group development.

⊚ true
⊚ false

85) In the redefining stage of the group development process, members take a close look at their task for the first time.

⊚ true
⊚ false

86) More conflicts take place in the coordinating stage of the group development process than in any other stage.

⊚ true
⊚ false

87) Redefining is the last stage of the group development process.

⊚ true
⊚ false

88) Formalizing is a stage in the group development process where the group can perform meaningfully, and where it is more likely to last.

⊚ true
⊚ false

89) As a member of a newly formed group, you should consider conflicts to be a normal part of the group development process.

⊚ true
⊚ false

90) Remaining open yet authoritative increases the chance that a group will form and evolve realistically and successfully.

⊚ true
⊚ false

91) One reason members of groups conform is to avoid pressure or rejection by the rest of the group.

⊚ true
⊚ false

92) Too much of conformity can kill creativity and discourage people from saying what is really on their minds.

⊚ true
⊚ false

93) Groupthink is an advantage that arises from conformity in a formal group.

⊚ true
⊚ false

94) Whenever a group's composition is changed, it will again go through the group development process.

⊚ true
⊚ false

95) The autocratic, consultative, participative, and free-rein styles of leadership are based mostly on the extent to which the leader includes others in the process of making decisions.

⊚ true
⊚ false

96) Followers directed by consultative leaders have little or no freedom to disagree or to disobey.

⊚ true
⊚ false

97) For success with the laissez-faire leadership style, followers must be self-directed and motivated to act without intervention.

⊚ true
⊚ false

98) Legitimate power is based on the position a person holds in an organization.

⊚ true
⊚ false

99) Charismatic power primarily comes from a person's knowledge or skill in areas that are critical to the success of a firm.

⊚ true
⊚ false

100) Team building is a process that requires efforts from everyone involved and usually takes quite a bit of time.

⊚ true
⊚ false

101) Work teams reduce employees' chances to have a say in their jobs.

⊚ true
⊚ false

102) Establishing goals is the first step in creating a team.

⊚ true
⊚ false

103) Climate in a workplace can be influenced by environmental factors such as the color of the room, the noise level, and the way people dress.

⊚ true
⊚ false

104) Consistency in the workplace is the main tool for employees' confidence in management, and management's confidence in employees.

⊚ true
⊚ false