Ch.5 Verbal Messages Test Bank Docx 14th Edition

Chapter 5 Test Bank

Multiple Choice

5.1. In communicating, we use two major signal systems. What are they?

A) denotative and connotative

B) verbal and nonverbal

C) linguistic and semantic

D) figurative and literal

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.2. The text describes ________ messages as relying on the rules of grammar.

A) verbal

B) nonverbal

C) semantic

D) connotative

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.3. _____ refers to the emotional meaning that specific speakers and listeners give to a word.

A) Denotation

B) Connotation

C) Context

D) Culture

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.4. _____ refers to dictionary meaning of a word.

A) Connotation

B) Association

C) Denotation

D) Objectification

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.5. _____ words are highly positive in their connotation.

A) Purr

B) Giggle

C) Snarl

D) Share

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.6. “She’s an idiot” and “He’s a pig” are examples of _____ words.

A) purr

B) snarl

C) heterosexist

D) bias

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.7. To a large extent, _____ determines the meaning of any verbal or nonverbal behavior.

A) energy

B) context

C) noise

D) charisma

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.8. In a recent conversation with your friend, you found yourself thinking, “What is he talking about?” Which conversational maxim was your friend violating?

A) quality

B) relation

C) manner

D) politeness

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Moderate

Skill: Apply What You Know

5.9. Your professor often goes off on tangents, talking about current events and stories about her weekend instead of discussing the content that is the focus of the day’s lesson. Which conversational maxim does your professor violate?

A) quality

B) relation

C) manner

D) face-saving

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Moderate

Skill: Apply What You Know

5.10. Gracie was uncomfortable when her friend praised her athletic skills, so she stressed that she really wasn’t that good and it was a team effort. Gracie was demonstrating the principle of _______, which states that you should minimize your abilities and talents in conversation.

A) cooperation

B) understanding

C) face-saving

D) self-denigration

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Moderate

Skill: Apply What You Know

5.11. “It would be great if you could clean your room,” is an example of

A) a direct message.

B) an indirect message.

C) insincere speech.

D) circuitous speech.

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Moderate

Skill: Understand the Concepts

5.12. _____ people state their opinions and stand up for their rights, but do not hurt others in the process.

A) Assertive

B) Aggressive

C) Ambiguous

D) Authoritative

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.13. Lies told to protect oneself are considered _____ deception.

A) pro-social

B) anti-social

C) self-enhancement

D) selfish

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.14. Brad thought Michael was a loser, so he ignored him whenever he encountered him. What communication pattern was Brad exhibiting?

A) confirmation

B) abdication

C) disconfirmation

D) credibility

Chapter: 05

Module: 5.2

Learning Objective: L.O. 5.2 Define disconfirmation, confirmation, racism, heterosexism, ageism, and sexism and identify appropriate cultural identifiers.

Topic: Disconfirmation and Confirmation

Difficulty: Moderate

Skill: Apply What You Know

5.15. In a _____ communication pattern, you disagree with the person and indicate your unwillingness to accept something the other person says or does.

A) rejection

B) disconfirmation

C) confirmation

D) discrimination

Chapter: 05

Module: 5.2

Learning Objective: L.O. 5.2 Define disconfirmation, confirmation, racism, heterosexism, ageism, and sexism and identify appropriate cultural identifiers.

Topic: Disconfirmation and Confirmation

Difficulty: Easy

Skill: Remember the Facts

5.16. _____ is a communication pattern in which you acknowledge the presence of another and indicate your acceptance of this person.

A) Confirmation

B) Abdication

C) Disconfirmation

D) Credibility

Chapter: 05

Module: 5.2

Learning Objective: L.O. 5.2 Define disconfirmation, confirmation, racism, heterosexism, ageism, and sexism and identify appropriate cultural identifiers.

Topic: Disconfirmation and Confirmation

Difficulty: Easy

Skill: Remember the Facts

5.17. When Ismat interviewed for a sales rep position, she was rejected because her company has a policy against hiring anyone over 60 years of age. This is an example of ________ ageism.

A) stereotype.

B) linguistic

C) institutional

D) individual

Chapter: 05

Module: 5.2

Learning Objective: L.O. 5.2 Define disconfirmation, confirmation, racism, heterosexism, ageism, and sexism and identify appropriate cultural identifiers.

Topic: Disconfirmation and Confirmation

Difficulty: Moderate

Skill: Apply What You Know

5.18. The use of the generic “man,” “he,” and “his” are examples of

A) gender-free language.

B) gender-neutral language.

C) sex-fair language.

D) sexist language.

Chapter: 05

Module: 5.2

Learning Objective: L.O. 5.2 Define disconfirmation, confirmation, racism, heterosexism, ageism, and sexism and identify appropriate cultural identifiers.

Topic: Disconfirmation and Confirmation

Difficulty: Easy

Skill: Remember the Facts

5.19. Which of the following terms is generally considered an acceptable cultural identifier?

A) non-white

B) Chicano

C) Muslim

D) squaw

Chapter: 05

Module: 5.2

Learning Objective: L.O. 5.2 Define disconfirmation, confirmation, racism, heterosexism, ageism, and sexism and identify appropriate cultural identifiers.

Topic: Disconfirmation and Confirmation

Difficulty: Moderate

Skill: Understand the Concepts

5.20. ________ orientation refers to the tendency to view people, objects, and events in the way they are talked about and labeled.

A) A purposeful

B) An extensional

C) An intensional

D) An inferential

Chapter: 05

Module: 5.3

Learning Objective: L.O. 5.3 Paraphrase the conceptual distortions of intensional orientation, allness, fact-inference confusion, static evaluation, indiscrimination, and polarization.

Topic: Using Verbal Messages Effectively

Difficulty: Easy

Skill: Remember the Facts

5.21. A(n) ________ statement must be made by the observer after observation and must be limited to what is observed.

A) inferential

B) factual

C) fact-inference

D) personal

Chapter: 05

Module: 5.3

Learning Objective: L.O. 5.3 Paraphrase the conceptual distortions of intensional orientation, allness, fact-inference confusion, static evaluation, indiscrimination, and polarization.

Topic: Using Verbal Messages Effectively

Difficulty: Easy

Skill: Remember the Facts

5.22. “My roommate told me this professor is an easy A,” is an example of a(n) ________ statement.

A) deferential

B) inferential

C) factual

D) heresay

Chapter: 05

Module: 5.3

Learning Objective: L.O. 5.3 Paraphrase the conceptual distortions of intensional orientation, allness, fact-inference confusion, static evaluation, indiscrimination, and polarization.

Topic: Using Verbal Messages Effectively

Difficulty: Moderate

Skill: Understand the Concepts

5.23. _____ is the tendency to retain appraisals without change while the reality to which they refer is changing.

A) Static evaluation

B) Intensional orientation

C) Face-inference confusion

D) Indiscrimination

Chapter: 05

Module: 5.3

Learning Objective: L.O. 5.3 Paraphrase the conceptual distortions of intensional orientation, allness, fact-inference confusion, static evaluation, indiscrimination, and polarization.

Topic: Using Verbal Messages Effectively

Difficulty: Easy

Skill: Remember the Facts

5.24. _____ refers to the failure to distinguish between similar but different people, objects, or events.

A) Allness

B) Polarization

C) Indiscrimination

D) Stated evaluation

Chapter: 05

Module: 5.3

Learning Objective: L.O. 5.3 Paraphrase the conceptual distortions of intensional orientation, allness, fact-inference confusion, static evaluation, indiscrimination, and polarization.

Topic: Using Verbal Messages Effectively

Difficulty: Easy

Skill: Remember the Facts

5.25. When trying to decide whether or not he should go to college, Jae-Kwang’s parents questioned, “Well, do you want to make something of yourself, or do you want to work for minimum wage your whole life?” What tendency do Jae-Kwang’s parents exhibit?

A) extensional

B) polarization

C) allness

D) intensional

Chapter: 05

Module: 5.3

Learning Objective: L.O. 5.3 Paraphrase the conceptual distortions of intensional orientation, allness, fact-inference confusion, static evaluation, indiscrimination, and polarization.

Topic: Using Verbal Messages Effectively

Difficulty: Moderate

Skill: Understand the Concepts

True/False

5.26. The word “verbal” refers to spoken words only, or orality.

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.27. The maxim of quality holds that communication must be unambiguous.

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.28. When a person lies, it increases the likelihood that the other person will also lie.

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Easy

Skill: Remember the Facts

5.29. “You have a right to feel hurt; I should not have stood you up, but my mother fell and I had to take her to the hospital.” This is an example of the communication pattern rejection.

Chapter: 05

Module: 5.2

Learning Objective: L.O. 5.2 Define disconfirmation, confirmation, racism, heterosexism, ageism, and sexism and identify appropriate cultural identifiers.

Topic: Disconfirmation and Confirmation

Difficulty: Moderate

Skill: Understand the Concepts

5.30. Racist language contributes to the development of racist attitudes in those who use or hear the language.

Chapter: 05

Module: 5.2

Learning Objective: L.O. 5.2 Define disconfirmation, confirmation, racism, heterosexism, ageism, and sexism and identify appropriate cultural identifiers.

Topic: Disconfirmation and Confirmation

Difficulty: Easy

Skill: Remember the Facts

5.31. Heterosexist language puts down someone because of his or her gender.

Chapter: 05

Module: 5.2

Learning Objective: L.O. 5.2 Define disconfirmation, confirmation, racism, heterosexism, ageism, and sexism and identify appropriate cultural identifiers.

Topic: Disconfirmation and Confirmation

Difficulty: Easy

Skill: Remember the Facts

5.32. Discrimination against people with disabilities is referred to as ableism.

Chapter: 05

Module: 5.2

Learning Objective: L.O. 5.2 Define disconfirmation, confirmation, racism, heterosexism, ageism, and sexism and identify appropriate cultural identifiers.

Topic: Disconfirmation and Confirmation

Difficulty: Easy

Skill: Remember the Facts

5.33. Mental mistakes, misinterpretations, or reasoning fallacies are called conceptual distortions.

Chapter: 05

Module: 5.3

Learning Objective: L.O. 5.3 Paraphrase the conceptual distortions of intensional orientation, allness, fact-inference confusion, static evaluation, indiscrimination, and polarization.

Topic: Using Verbal Messages Effectively

Difficulty: Easy

Skill: Remember the Facts

5.34. When you experience allness, you see a part and conclude what the whole is like.

Chapter: 05

Module: 5.3

Learning Objective: L.O. 5.3 Paraphrase the conceptual distortions of intensional orientation, allness, fact-inference confusion, static evaluation, indiscrimination, and polarization.

Topic: Using Verbal Messages Effectively

Difficulty: Easy

Skill: Remember the Facts

5.35. When you assume that you can know everything about anything, you’re in a pattern of behavior called polarization.

Chapter: 05

Module: 5.3

Learning Objective: L.O. 5.3 Paraphrase the conceptual distortions of intensional orientation, allness, fact-inference confusion, static evaluation, indiscrimination, and polarization.

Topic: Using Verbal Messages Effectively

Difficulty: Easy

Skill: Remember the Facts

Essay

5.36. Discuss language and meaning. Explain the phrase “meanings are in people.” Include an explanation of denotation and connotation and their application to everyday human interaction.

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Difficult

Skill: Analyze It

5.37. Discuss at least three types of lies, including the purpose of telling such lies. Are some of these lies more or less harmful than others? Why or why not?

Chapter: 05

Module: 5.1

Learning Objective: L.O. 5.1 Paraphrase the seven principles of verbal messages.

Topic: Principles of Verbal Messages

Difficulty: Difficult

Skill: Analyze It

5.38. Compare and contrast heterosexist and racist language. How are these messages disconfirming? Illustrate instances of such language use in American life.

Chapter: 05

Module: 5.2

Learning Objective: L.O. 5.2 Define disconfirmation, confirmation, racism, heterosexism, ageism, and sexism and identify appropriate cultural identifiers.

Topic: Disconfirmation and Confirmation

Difficulty: Moderate

Skill: Understand the Concepts

5.39. Explain the differences between intensional and extensional orientations. Provide an example to illustrate your response.

Chapter: 05

Module: 5.3

Learning Objective: L.O. 5.3 Paraphrase the conceptual distortions of intensional orientation, allness, fact-inference confusion, static evaluation, indiscrimination, and polarization.

Topic: Using Verbal Messages Effectively

Difficulty: Difficult

Skill: Apply What You Know

5.40. Illustrate the differences between inferential statements and factual statements with examples. Why is it important to be able to distinguish between these two types of statements?

Chapter: 05

Module: 5.3

Learning Objective: L.O. 5.3 Paraphrase the conceptual distortions of intensional orientation, allness, fact-inference confusion, static evaluation, indiscrimination, and polarization.

Topic: Using Verbal Messages Effectively

Difficulty: Difficult

Skill: Analyze It