Listening In Human Communication Exam Questions Ch.4

Chapter 4 Test Bank

Multiple Choice

4.1. When you are receiving, understanding, remembering, evaluating, and responding to verbal and/or nonverbal messages, you are

A) perceiving.

B) communicating.

C) listening.

D) hearing.

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Easy

Skill: Remember the Facts

4.2. Listening can help you change the attitudes and behaviors of others. This relates to which purpose of human communication?

A) learning

B) influencing

C) relating

D) playing

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.3. The process of listening is

A) linear.

B) circular.

C) hierarchical.

D) static.

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Easy

Skill: Remember the Facts

4.4. Listening begins with _____ messages the speaker sends.

A) responding to

B) evaluating

C) understanding

D) receiving

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Easy

Skill: Remember the Facts

4.5. Which of the following should you try to do in the receiving stage of listening?

A) Focus on what is said, not on what is not said.

B) As you listen, think about what you will say next.

C) If you don’t understand, stop the speaker and ask for clarification right away.

D) Look for feedback to reveal how the speaker would like his or her message viewed.

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.6. Charles had been listening to the speech for some time when he finally figured out what the speaker meant. This happens in the _______ stage of listening.

A) remembering

B) understanding

C) hearing

D) evaluating

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Moderate

Skill: Apply What You Know

4.7. Sue told Christy about an accident she had, so when Christy saw Sue a week later, she asked how she was feeling. Which stage of listening is demonstrated in this exchange?

A) remembering

B) understanding

C) evaluating

D) responding

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Moderate

Skill: Apply What You Know

4.8. Repeating names and key concepts aloud or to yourself can aid in which stage of listening?

A) receiving

B) responding

C) evaluating

D) remembering

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Easy

Skill: Remember the Facts

4.9. What stage of listening consists of judging the messages in some way?

A) understanding

B) hearing

C) responding

D) evaluating

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Easy

Skill: Remember the Facts

4.10. Backchanneling cues, such as “yes” and “uh-huh,” occur in which stage of listening?

A) understanding

B) hearing

C) responding

D) evaluating

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Easy

Skill: Remember the Facts

4.11. Dr. Murphy left his podium and closed the door because some students were talking loudly in the hallway. What type of barrier to listening was Dr. Murphy managing?

A) physiological

B) bias

C) lack of focus

D) physical

Chapter: 04

Module: 4.2

Learning Objective: L.O. 4.2 Describe the five major barriers to effective listening.

Topic: Listening Barriers

Difficulty: Moderate

Skill: Understanding the Concepts

4.12. We experience _____ when we let our thoughts take away from our ability to listen.

A) physical distractions

B) mental distractions

C) premature judgment

D) biases

Chapter: 04

Module: 4.2

Learning Objective: L.O. 4.2 Describe the five major barriers to effective listening.

Topic: Listening Barriers

Difficulty: Easy

Skill: Remember the Facts

4.13. When Sheryl tried to give her opinion about the football game, Carlo shut her down, saying women didn’t know anything about football. Which barrier to listening was taking place?

A) premature judgment

B) bias or prejudice

C) lack of appropriate focus

D) distractions

Chapter: 04

Module: 4.2

Learning Objective: L.O. 4.2 Describe the five major barriers to effective listening.

Topic: Listening Barriers

Difficulty: Moderate

Skill: Apply What You Know

4.14. In order to understand what a person means and feels, you should listen with

A) objectivity.

B) empathy.

C) apathy.

D) depth.

Chapter: 04

Module: 4.3

Learning Objective: L.O. 4.3 Define the four styles of listening and identify appropriate situations for each style.

Topic: Styles of Effective Listening

Difficulty: Easy

Skill: Remember the Facts

4.15. People who do not interrupt the speaker, provide supportive listening cues, and maintain eye contact while listening practice what kind of listening?

A) polite

B) empathic

C) active

D) critical

Chapter: 04

Module: 4.3

Learning Objective: L.O. 4.3 Define the four styles of listening and identify appropriate situations for each style.

Topic: Styles of Effective Listening

Difficulty: Easy

Skill: Remember the Facts

4.16. Listening logically and dispassionately is which type of listening?

A) critical

B) active

C) polite

D) empathic

Chapter: 04

Module: 4.3

Learning Objective: L.O. 4.3 Define the four styles of listening and identify appropriate situations for each style.

Topic: Styles of Effective Listening

Difficulty: Easy

Skill: Remember the Facts

4.17. One important function of _____ listening is acknowledging and accepting the speaker’s feelings.

A) static

B) polite

C) active

D) critical

Chapter: 04

Module: 4.3

Learning Objective: L.O. 4.3 Define the four styles of listening and identify appropriate situations for each style.

Topic: Styles of Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4..18. _____ listening helps you check your understanding of what the speaker said and, more importantly, what he or she meant.

A) Empathic

B) Active

C) Critical

D) Polite

Chapter: 04

Module: 4.3

Learning Objective: L.O. 4.3 Define the four styles of listening and identify appropriate situations for each style.

Topic: Styles of Effective Listening

Difficulty: Easy

Skill: Remember the Facts

4.19 Which type of listening is not merely repeating the speaker’s exact words, but rather putting together into some meaningful whole our understanding of the speaker’s total message?

A) polite

B) active

C) critical

D) empathic

Chapter: 04

Module: 4.3

Learning Objective: L.O. 4.3 Define the four styles of listening and identify appropriate situations for each style.

Topic: Styles of Effective Listening

Difficulty: Easy

Skill: Remember the Facts

4.20 To improve our capacity for active listening, the author urges all of the following EXCEPT

A) paraphrase the speaker’s meaning.

B) express understanding of the speaker’s feelings.

C) ask questions.

D) punctuate from the speaker’s point of view.

Chapter: 04

Module: 4.3

Learning Objective: L.O. 4.3 Define the four styles of listening and identify appropriate situations for each style.

Topic: Styles of Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.21. When someone learns English as a second language, it is likely that he or she will

A) have different meanings for the same terms.

B) learn the nuances of the language easily.

C) speak it as well as a native speaker.

D) substitute English with the native language on occasion to aid in understanding.

Chapter: 04

Module: 4.4

Learning Objective: L.O. 4.4 Explain the major cultural and gender differences found in listening.

Topic: Listening, Culture, and Gender

Difficulty: Easy

Skill: Remember the Facts

4.22. Cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting are called ________ rules.

A) feedback

B) credibility

C) display

D) strategic

Chapter: 04

Module: 4.4

Learning Objective: L.O. 4.4 Explain the major cultural and gender differences found in listening.

Topic: Listening, Culture, and Gender

Difficulty: Easy

Skill: Remember the Facts

4.23. The thumb and forefinger forming a circle means “OK” in the U.S.A., but it means _____ in Japan.

A) “zero”

B) “I’ll kill you”

C) “money”

D) “love”

Chapter: 04

Module: 4.4

Learning Objective: L.O. 4.4 Explain the major cultural and gender differences found in listening.

Topic: Listening, Culture, and Gender

Difficulty: Easy

Skill: Remember the Facts

4.24. According to Deborah Tannen, when men and women talk,

A) men listen and women lecture.

B) the speaker is positioned as the inferior person.

C) men give fewer listening cues than do women.

D) women are more likely to seek to punch holes in the speaker’s position.

Chapter: 04

Module: 4.4

Learning Objective: L.O. 4.4 Explain the major cultural and gender differences found in listening.

Topic: Listening, Culture, and Gender

Difficulty: Easy

Skill: Remember the Facts

4.25. According to Deborah Tannen, when communicating, men tend to

A) seek to build rapport.

B) seek to establish a closer relationship.

C) use more listening cues.

D) use a confrontational posture while listening.

Chapter: 04

Module: 4.4

Learning Objective: L.O. 4.4 Explain the major cultural and gender differences found in listening.

Topic: Listening, Culture, and Gender

Difficulty: Easy

Skill: Remember the Facts

True/False

4.26. Our memories are reproductions of what we hear.

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Easy

Skill: Remember the Facts

4.27. To facilitate the passage of information from short- to long-term memory, you should focus on the minor details.

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Easy

Skill: Remember the Facts

4.28. Backchanneling cues let the speaker know that you are attending to the message.

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1 Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Easy

Skill: Remember the Facts

4.29. As a listener, it is important to focus on the speaker and ignore your surroundings.

Chapter: 04

Module: 4.2

Learning Objective: L.O. 4.2 Describe the five major barriers to effective listening.

Topic: Listening Barriers

Difficulty: Easy

Skill: Remember the Facts

4.30. Anticipating how you are going to respond enhances the listening process.

Chapter: 04

Module: 4.2

Learning Objective: L.O. 4.2 Describe the five major barriers to effective listening.

Topic: Listening Barriers

Difficulty: Easy

Skill: Remember the Facts

4.31. In empathic listening, you express an understanding of what the person means.

Chapter: 04

Module: 4.3

Learning Objective: L.O. 4.3 Define the four styles of listening and identify appropriate situations for each style.

Topic: Styles of Effective Listening

Difficulty: Easy

Skill: Remember the Facts

4.32. Phrases such as, “That must have been awful!” are used in active listening.

Chapter: 04

Module: 4.3

Learning Objective: L.O. 4.3 Define the four styles of listening and identify appropriate situations for each style.

Topic: Styles of Effective Listening

Difficulty: Easy

Skill: Remember the Facts

4.33. Speakers from different cultures have essentially the same display rules.

Chapter: 04

Module: 4.4

Learning Objective: L.O. 4.4 Explain the major cultural and gender differences found in listening.

Topic: Listening, Culture, and Gender

Difficulty: Easy

Skill: Remember the Facts

4.34. Deborah Tannen says that men listen less to women than women listen to men.

Chapter: 04

Module: 4.4

Learning Objective: L.O. 4.4 Explain the major cultural and gender differences found in listening.

Topic: Listening, Culture, and Gender

Difficulty: Easy

Skill: Remember the Facts

4.35. In communication, gender differences are far outnumbered by the similarities.

Chapter: 04

Module: 4.4

Learning Objective: L.O. 4.4: Explain the major cultural and gender differences found in listening.

Topic: Listening, Culture, and Gender

Difficulty: Easy

Skill: Remember the Facts

Essay

4.36. Analyze the role of listening in human communication. Discuss the benefits of listening that are discussed in the text, providing examples from your daily life.

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1: Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Difficult

Skill: Apply What You Know

4.37. Name the five stages in the listening process, and discuss any two of the stages in detail. Elaborate on ways to improve listening in relation to these stages.

Chapter: 04

Module: 4.1

Learning Objective: L.O. 4.1: Define listening, identify its major benefits, and explain the five stages of listening and the suggestions for increasing accuracy at each of these stages.

Topic: The Importance and Process of Listening

Difficulty: Difficult

Skill: Apply What You Know

4.38. Name the five barriers to listening. Choose one and explain how to avoid it.

Chapter: 04

Module: 4.2

Learning Objective: L.O. 4.2: Describe the five major barriers to effective listening.

Topic: Listening Barriers

Difficulty: Difficult

Skill: Analyze It

4.39. Compare and contrast empathic and critical listening. When have you found each of these listening styles useful and appropriate?

Chapter: 04

Module: 4.3

Learning Objective: L.O. 4.3: Define the four styles of listening and identify appropriate situations for each style.

Topic: Styles of Effective Listening

Difficulty: Difficult

Skill: Apply What You Know

4.40. Discuss the four ways in which cultural differences influence listening. Choose one to elaborate on and explain how to avoid the problems in this area.

Chapter: 04

Module: 4.4

Learning Objective: L.O. 4.4: Explain the major cultural and gender differences found in listening.

Topic: Listening, Culture, and Gender

Difficulty: Difficult

Skill: Analyze It