Exam Prep Ch.7 Interpersonal Communication And Conversation - Test Bank | Human Communication The Basic Course 14e by Joseph A. DeVito. DOCX document preview.
Chapter 7 Test Bank
Multiple Choice
7.1. According to the text, the essence of interpersonal communication is
A) conflict.
B) conversation.
C) language.
D) feedforward.
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Easy
Skill: Remember the Facts
7.2. The first stage of conversation is
A) feedforward.
B) opening.
C) closing.
D) feedback.
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Easy
Skill: Remember the Facts
7.3 Reflecting back on the conversation to signal that the business is completed occurs in which stage in the conversation process?
A) feedforward
B) feedback
C) closing
D) business
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Easy
Skill: Remember the Facts
7.4. “I have to tell you about a funny thing that happened the other day” would most likely be said during the _____ step of the process of conversation.
A) business
B) feedforward
C) feedback
D) closing
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Moderate
Skill: Apply What You Know
7.5. Sonja said, “I’m afraid I have some bad news to tell you.” This is setting the tone of the conversation using
A) feedforward.
B) metacommunication.
C) feedback.
D) backchanneling cues.
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Moderate
Skill: Apply What You Know
7.6. In the _____ step of the process of conversation, we deal with the substance of the conversation.
A) opening
B) feedforward
C) business
D) feedback
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Easy
Skill: Remember the Facts
7.7. The _____ stage of the process of conversation consists of a verbal or nonverbal greeting.
A) opening
B) feedforward
C) closing
D) feedback
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Easy
Skill: Remember the Facts
7.8. The last step in the process of conversation is
A) feedback.
B) the closing.
C) the business.
D) feedforward.
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Easy
Skill: Remember the Facts
7.9. Turn-taking cues are a type of
A) metacommunication.
B) monologue.
C) backchanneling.
D) summary device.
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.10. Speakers regulate the conversation through which two major types of speaker cues?
A) conversational management and conversational turns
B) turn-maintaining cues and turn-yielding cues
C) turn-requesting cues and turn-denying cues
D) turn-yielding cues and backchanneling cues
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.11. _____ cues are designed to enable a person to continue the role of speaker.
A) Backchanneling
B) Turn-denying
C) Turn-maintaining
D) Turn-yielding
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.12. _____ cues tell the listener that the speaker is finished and wishes to exchange the role of speaker for the role of listener.
A) Backchanneling
B) Turn-denying
C) Turn-requesting
D) Turn-yielding
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.13. Listeners regulate the conversation by using three types of cues, including ________ cues.
A) turn-maintaining
B) turn-yielding
C) backchanneling
D) conversational management
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.14. _____ cues let the speaker know that you would like to say something and take a turn as speaker.
A) Backchanneling
B) Turn-denying
C) Turn-requesting
D) Turn-maintaining
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.15. Chiu listened carefully to Georgio, but didn’t respond and looked away. What listening cue was Chiu employing?
A) backchanneling
B) turn-denying
C) turn-requesting
D) turn-yielding
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Moderate
Skill: Apply What You Know
7.16. Unsupportive attempts to take over the role of speaker, often to change the topic of conversation, are known as
A) interruptions.
B) backchanneling cues.
C) turn-maintaining cues.
D) turn-yielding cues.
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.17. Often used as a synonym for conversation, _____ is a genuine two-way interaction between people.
A) monologue
B) polylogue
C) feedforward
D) dialogue
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.18. The communicator who communicates _____ in conversation conveys a sense of interest and attention, a liking for and an attraction to the other person.
A) openness
B) immediacy
C) other orientation
D) empathy
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Moderate
Skill: Understand the Concepts
7.19. In the United States, the _____ is the most essential gesture of the introduction.
A) hug
B) handshake
C) disclosure
D) smile
Chapter: 07
Module: 7.3
Learning Objective: L.O. 7.3 Identify some relevant strategies for engaging in small talk, formulating credible excuses and apologies, giving and receiving compliments comfortably, and giving and receiving advice appropriately.
Topic: Everyday Conversations
Difficulty: Easy
Skill: Remember the Facts
7.20. “I only cheated because there was too much homework assigned” is BEST classified as a(n) _____ excuse.
A) qualify
B) denial
C) minimize
D) apology
Chapter: 07
Module: 7.3
Learning Objective: L.O. 7.3 Identify some relevant strategies for engaging in small talk, formulating credible excuses and apologies, giving and receiving compliments comfortably, and giving and receiving advice appropriately.
Topic: Everyday Conversations
Difficulty: Moderate
Skill: Apply What You Know
7.21. The BEST excuses contain all the following elements EXCEPT
A) making it clear that this will never happen again.
B) acknowledging your responsibility.
C) demonstrating that you understand the problem and that your partner’s feelings are legitimate.
D) indicating that another person was to blame for your mistake.
Chapter: 07
Module: 7.3
Learning Objective: L.O. 7.3 Identify some relevant strategies for engaging in small talk, formulating credible excuses and apologies, giving and receiving compliments comfortably, and giving and receiving advice appropriately.
Topic: Everyday Conversations
Difficulty: Moderate
Skill: Understand the Concepts
7.22. When Dr. Smith told Lee that he was sorry he misdiagnosed her, he was giving an
A) excuse.
B) appeal.
C) account.
D) apology.
Chapter: 07
Module: 7.3
Learning Objective: L.O. 7.3 Identify some relevant strategies for engaging in small talk, formulating credible excuses and apologies, giving and receiving compliments comfortably, and giving and receiving advice appropriately.
Topic: Everyday Conversations
Difficulty: Easy
Skill: Remember the Facts
7.23. “That’s a nice shirt” is an example of a(n) ________ compliment.
A) unqualified
B) qualified
C) backhanded
D) inappropriate compliment.
Chapter: 07
Module: 7.3
Learning Objective: L.O. 7.3 Identify some relevant strategies for engaging in small talk, formulating credible excuses and apologies, giving and receiving compliments comfortably, and giving and receiving advice appropriately.
Topic: Everyday Conversations
Difficulty: Easy
Skill: Remember the Facts
7.24. When giving advice, it is best to
A) ask the person what kind of advice he or she is seeking.
B) not attempt to put yourself in the other person’s position.
C) use “should” statements.
D) ask others what advice they think you should give.
Chapter: 07
Module: 7.3
Learning Objective: L.O. 7.3 Identify some relevant strategies for engaging in small talk, formulating credible excuses and apologies, giving and receiving compliments comfortably, and giving and receiving advice appropriately.
Topic: Everyday Conversations
Difficulty: Easy
Skill: Remember the Facts
7.25. Advice given to delay a decision, seek expert advice, or explore options and choices is known as
A) feedback.
B) a disclaimer.
C) meta-advice.
D) feedforward.
Chapter: 07
Module: 7.3
Learning Objective: L.O. 7.3 Identify some relevant strategies for engaging in small talk, formulating credible excuses and apologies, giving and receiving compliments comfortably, and giving and receiving advice appropriately.
Topic: Everyday Conversations
Difficulty: Easy
Skill: Remember the Facts
True/False
7.26. Conversation is best viewed as an act rather than a process.
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Easy
Skill: Remember the Facts
7.27. Feedforward is used to reflect on the conversation to signal that the business is completed as far as you are concerned.
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Easy
Skill: Remember the Facts
7.28. The closing step of conversation often reveals how satisfied the persons were with the conversation.
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Easy
Skill: Remember the Facts
7.29. Backchanneling cues are generally unsupportive and encourage the speaker to stop.
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Easy
Skill: Remember the Facts
7.30. Women tend to interrupt more than men.
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.31. Monologic communicators often use dysfunctional communication patterns that show an unwillingness to listen to the other person.
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.32. Immediacy can be communicated verbally or nonverbally.
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.33. You can increase your flexibility in a conversation by keeping your thoughts to yourself.
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Easy
Skill: Remember the Facts
7.34. One of the major motives for excuse making is to maintain your positive image.
Chapter: 07
Module: 7.3
Learning Objective: L.O. 7.3 Identify some relevant strategies for engaging in small talk, formulating credible excuses and apologies, giving and receiving compliments comfortably, and giving and receiving advice appropriately.
Topic: Everyday Conversations
Difficulty: Easy
Skill: Remember the Facts
7.35. Effective apologies are given even when they are not necessary.
Chapter: 07
Module: 7.3
Learning Objective: L.O. 7.3 Identify some relevant strategies for engaging in small talk, formulating credible excuses and apologies, giving and receiving compliments comfortably, and giving and receiving advice appropriately.
Topic: Everyday Conversations
Difficulty: Easy
Skill: Remember the Facts
Essay
7.36. List and explain the five stages of the conversational process model.
Chapter: 07
Module: 7.1
Learning Objective: L.O. 7.1 Define interpersonal communication and explain the interpersonal continuum and the stages of conversation.
Topic: The Nature of Interpersonal Communication and Conversation
Difficulty: Moderate
Skill: Understand the Concepts
7.37 Discuss conversational turns. Identify the types of cues used by speakers and listeners, and provide examples to illustrate your answer.
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Difficult
Skill: Apply What You Know
7.38. Describe the concept of a dialogue, as compared to a monologue. Explain how to improve the dialogue process. How would you rate your abilities at dialogue?
between the two. Monologic communication is the opposite side: In monologue one person speaks and the other listens— there’s no real interaction between participants. The monologic communicator is focused only on his or her own goals and has no real concern for the listener’s feelings or attitudes.
Chapter: 07
Module: 7.2
Learning Objective: L.O. 7.2 Explain the principles of turn-taking, dialogue, immediacy, flexibility, and politeness.
Topic: Principles of Conversation and Interpersonal Communication
Difficulty: Difficult
Skill: Apply What You Know
7.39. Explain the difference between making good and bad excuses. Include a discussion on the least effective excuses. Show how excuses work in everyday experience.
the blame. Excuse makers who accept responsibility will be perceived as more credible, competent, and likable than those who deny responsibility.
Chapter: 07
Module: 7.3
Learning Objective: L.O. 7.3 Identify some relevant strategies for engaging in small talk, formulating credible excuses and apologies, giving and receiving compliments comfortably, and giving and receiving advice appropriately.
Topic: Everyday Conversations
Difficulty: Difficult
Skill: Apply What You Know
7.40. Discuss the suggestions for giving and receiving advice. Assess your typical responses to advice-giving and -receiving situations.
Chapter: 07
Module: 7.3
Learning Objective: L.O. 7.3 Identify some relevant strategies for engaging in small talk, formulating credible excuses and apologies, giving and receiving compliments comfortably, and giving and receiving advice appropriately.
Topic: Everyday Conversations
Difficulty: Difficult
Skill: Apply What You Know
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Test Bank | Human Communication The Basic Course 14e
By Joseph A. DeVito