Verified Test Bank End-to-End ERP Integration Ch.12

Business Driven Technology, 8e (Baltzan)

Chapter 12 Integrating the Organization from End to End—Enterprise Resource Planning

1) In the past, departments made decisions independent of each other.

2) When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

3) Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

4) Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

5) Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.

6) Production and materials management ERP components handle production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control.

7) Production and materials management ERP components track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws.

8) Elogistics manages the transportation and storage of goods.

9) Eprocurement is the business-to-business (B2B) online purchase and sale of supplies and services.

10) Balanced scorecard is a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks.

11) Production and materials management is a core ERP component.

12) Business intelligence is both a core and extended ERP component.

13) SCM, CRM, and ERP are all extended ERP components.

14) Elogistics manage the transportation and storage of goods.

15) Software customization modifies existing software according to the business's or user's requirements.

16) A hybrid ERP architecture allows an organization to have an on-premises ERP system along with cloud ERP applications.

17) The goal of ERP is to integrate all of the organizational systems into one fully functioning, high-performance system that is capable of meeting all business needs and user requirements. Of course, this goal is incredibly difficult to achieve because businesses and technologies experience rapid change, and ERP must support mobility, cloud, SaaS, and tiered architectures.

18) The primary concern with mobile ERP is security of sensitive data, including trade secrets, financial data, and customer data.

19) SaaS ERP uses the cloud platform to enable organizations not only to unite around business processes but to gather cloud data across supplier networks and supply chains to drive greater efficiency in manufacturing projects.

20) What is the key word in ERP?

A) Enterprise

B) Resource

C) Planning

D) None of the choices are correct

21) What is enterprise resource planning?

A) The analysis and redesign of workflow within and between enterprises

B) A standardized set of activities that accomplish a specific task, such as processing a customer's order

C) A system that serves as the organization's backbone in providing fundamental decision-making support

D) A system that involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

22) Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

A) Accounting

B) CRM

C) Sales

D) Human resources

23) Which of the following is not one of the three most common core ERP components focusing on internal operations?

A) Accounting and finance

B) Production and materials management

C) Business intelligence

D) Human resources

24) Which activities do accounting and finance components perform?

A) Track employee information including payroll, benefits, compensation, and performance assessment and assume responsibility for compliance with the legal requirements of multiple jurisdictions and tax authorities

B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control

C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.

D) None of these

25) Which activities do production and materials management components perform?

A) Track employee information including payroll, benefits, compensation, and performance assessment and assume responsibility for compliance with the legal requirements of multiple jurisdictions and tax authorities

B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control

C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management

D) None of these

26) Which activities do human resource components perform?

A) Track employee information including payroll, benefits, compensation, and performance assessment and assume responsibility for compliance with the legal requirements of multiple jurisdictions and tax authorities

B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control

C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management

D) None of these

27) Which component is a credit-management feature typically included in?

A) Accounting and finance components

B) Production and managerial management components

C) Human resource components

D) Production and materials management components

28) Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?

A) Accounting and finance components

B) Production and managerial management components

C) Human resource components

D) Production and materials management components

29) Which of the following is an extended ERP component?

A) Business intelligence

B) Ebusiness

C) Customer relationship management

D) All of these

30) Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

A) Business intelligence

B) Ebusiness

C) Customer relationship management

D) Supply chain management

31) What are the primary features of ebusiness components?

A) Eprocurement

B) Elogistics

C) Eprocurement and elogistics

D) None of these

32) Which of the following describes an ERP system?

A) ERP systems provide a foundation for collaboration between departments

B) ERP systems enable people in different business areas to communicate

C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance

D) All of these

33) What is at the heart of any ERP system?

A) Information

B) Employees

C) Customers

D) Database

34) Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

A) Eliminates redundancies

B) Cuts down wasted time

C) Removes misinformation

D) All of the choices are correct

35) Who are the primary users of SCM systems?

A) Sales, marketing, customer service

B) Accounting, finance, logistics, and production

C) Customers, resellers, partners, suppliers, and distributors

D) All of these

36) What are the primary business benefits of an ERP system?

A) Sales forecasts, sales strategies, and marketing campaigns

B) Market demand, resource and capacity constraints, and real-time scheduling

C) Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution

D) All of these

37) Who are the primary users of ERP systems?

A) Sales, marketing, customer service

B) Accounting, finance, logistics, and production

C) Customers, resellers, partners, suppliers, and distributors

D) All of these

38) Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?

A) CRM

B) SCM

C) ERP

D) All of these

39) Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

A) CRM

B) SCM

C) ERP

D) All of these

40) Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?

A) CRM

B) SCM

C) ERP

D) All of these

41) What modifies existing software according to the business's or user's requirements?

A) Software customization

B) Data integration

C) Elogistics

D) Eprocurement

42) Within software customization, what is key for business process support that spans functional areas and legacy systems?

A) Software customization

B) Data integration

C) Elogistics

D) Eprocurement

43) Which ebusiness component manages the transportation and storage of goods?

A) Software customization

B) Data integration

C) Elogistics

D) Eprocurement

44) What is the business-to-business (B2B) online purchase and sale of supplies and services?

A) Software customization

B) Data integration

C) Elogistics

D) Eprocurement

45) Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems.

46) Describe the primary users and primary business benefits of CRM, SCM, and ERP applications.

47) Compare core enterprise resource planning components and extended enterprise resource planning components.

48) Describe the three primary components found in core enterprise resource planning.

49) Describe the four primary components found in extended enterprise resource planning systems.