Verified Test Bank E-business And E-commerce Chapter 7 - Info Systems 9e | Test Bank by Rainer by R. Kelly Rainer. DOCX document preview.
Package Title: Chapter 7, Testbank
Course Title: Rainer, IS 9e
Chapter Number: 7
Question type: Multiple Choice
1) Electronic commerce sales ____ as a result of the coronavirus pandemic; more than 9000 _____ stores closed in 2019.
a) decreased; brick-and-mortar
b) decreased; clicks-and-mortar
c) increased; brick-and-mortar
d) increased; clicks-and-mortar
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
2) The _____ Effect refers to the disruption of traditional brick-and-mortar retailers by electronic commerce.
a) Amazon
b) Apple
c) Google
d) Uber
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
3) Costco’s goal is to reduce _____ costs; Costco has huge ____ power.
a) marketing; group
b)marketing; purchasing
c) operating; group
d) operating; purchasing
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
4) Costco makes money from ____.
a) annual memberships
b) paying employees less
c) product markups
d) selling stock
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
5) ________ is the process of buying online and then picking up in the store. ____ added lockers to its stores to make this process more efficient.
a) Click-and-collect; BestBuy
b) Click-and-collect; Costco
c) Click-and-pick; BestBuy
d) Click-and-pick; Costco
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
6) __________ refers to the practices in which customers enter a store to test products and then purchase them online from competitors; _____ turned this practice into a competitive advantage.
a) Displaying; BestBuy
b) Displaying; Costco
c) Showrooming; BestBuy
d) Showrooming; Costco
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
7) ____ are interactive software programs that can form natural sentences and understand humans.
a) Expert chatbots
b) Expert cobots
c) Intelligent chatbots
d) Intelligent cobots
Difficulty: Easy
Section Reference 1: IT’s About Business 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
8) The BOTS Act outlaws suspicious activity for________.
a) advertising
b) online retail
c) social media
d) ticket-buying
Difficulty: Easy
Section Reference 1: IT’s About Business 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
9) ________ chatbot, called Mila, automates the simple but time-consuming process of requesting sick leave.
a) Costco’s
b) Digibank’s
c) Overstock’s
d) Taco Bell’s
Difficulty: Easy
Section Reference 1: IT’s About Business 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
10) E-commerce addresses ____.
a) buying and selling
b) collaborating with business partners
c) performing transactions within an organization
d) servicing customers
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
11) _________ organizations are purely physical.
a) Brick-and-mortar
b) Clicks-and-mortar
c) Pure-play
d) Virtual
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
12) _________ organizations are only online.
a) Brick-and-mortar
b) Brick-and-click
c) Clicks-and-mortar
d) Virtual
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
13) _________ organizations have physical and online dimensions.
a) Brick-and-mortar
b) Clicks-and-mortar
c) Pure-play
d) Virtual
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
14) You own a restaurant in New York City. This is an example of a _________ organization.
a) brick-and-mortar
b) clicks-and-mortar
c) pure-play
d) virtual
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
15) You are a musician. You only sell your songs on iTunes. This is an example of a _________ business.
a) brick-and-mortar
b) brick-and-click
c) clicks-and-mortar
d) virtual
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
16) You sell popcorn in downtown Chicago. It became so popular that you started a website so people all over the country can get your popcorn delivered to their doorstep. This is an example of a _________ business.
a) brick-and-mortar
b) clicks-and-mortar
c) pure-play
d) virtual
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
17) _________ comprises the vast majority of e-commerce by volume.
a) B2B
b) B2C
c) B2E
d) C2C
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
18) You adopt a child and need to update your healthcare benefits to include that new child. This is an example of _________ e-commerce.
a) B2B
b) B2C
c) B2E
d) C2C
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
19) You file your income taxes online. This is an example of _________ e-commerce.
a) B2C
b) C2C
c) G2C
d) T2C
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
20) You use your smartphone to look up how much money you have in your bank account. This is an example of _________ commerce.
a) electronic
b) local
c) mobile
d) social
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
21) Amazon Alexa is an example of_________ commerce.
a) conversational
b) local
c) mobile
d) reverse
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
22) In ________, manufacturers or retailers sell directly to customers.
a) affiliate marketing
b) electronic tendering
c) online direct marketing
d) viral marketing
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
23) In ________, businesses request quotes from suppliers.
a) affiliate marketing
b) electronic tendering
c) online direct marketing
d) viral marketing
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
24) An electronic tendering system uses _________ with a _________ auction mechanism.
a) B2B; forward
b) B2B; reverse
c) B2C; forward
d) B2C; reverse
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
25) In ________, vendors ask partners to place logo on the partner’s website and then pay that partner a commission.
a) affiliate marketing
b) electronic tendering
c) online direct marketing
d) viral marketing
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
26) In ________, recipients of your marketing notices send information about your product to their friends.
a) affiliate marketing
b) electronic tendering
c) online direct marketing
d) viral marketing
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
27) With ________, customers use the internet to self-configure products or services.
a) bartering online
b) electronic exchanges
c) group purchasing
d) product customization
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
28) With ________, an intermediary administers online exchange of surplus products or the company receives “points” for its contribution, which it can use to purchase other needed items.
a) bartering online
b) electronic exchanges
c) group purchasing
d) product customization
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
29) With ________, transactions are conducted efficiently because buyers and sellers all meet in one place.
a) bartering online
b) electronic exchanges
c) group purchasing
d) product customization
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Comprehension
Standard 1: AACSB || Technology
30) With ________, small buyers aggregate demand to create a large volume and then negotiate lower prices.
a) bartering online
b) electronic exchanges
c) group purchasing
d) product customization
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
31) In _________ auctions, sellers solicit bids from many potential buyers; these auctions result in _________ prices over time.
a) forward; higher
b) forward; lower
c) reverse; higher
d) reverse; lower
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
32) In _________ auctions, one buyer wants to purchase a product or a service; these auctions result in _________ prices over time.
a) forward; higher
b) forward; lower
c) reverse; higher
d) reverse; lower
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
33) As the principal of a local high school, you want to install a wireless WAN to give students better, more secure access to the Internet. You request bids from a few local service providers to get the best price. This is an example of a _________ auction.
a) downward
b) forward
c) reverse
d) upward
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
34) An electronic _________ is a website the represents a single store.
a) auction
b) mall
c) marketplace
d) storefront
Difficulty: Easy
Section Reference 1: 7.1
Section Reference 2: 7.2
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
35) An electronic _________ is a collection of individual shops consolidated under one internet address.
a) auction
b) mall
c) marketplace
d) storefront
Difficulty: Easy
Section Reference 1: 7.1
Section Reference 2: 7.2
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
36) An electronic _________ is a central, virtual market space on the web where many buyers and many sellers can conduct e-commerce and e-business activities.
a) auction
b) mall
c) marketplace
d) storefront
Difficulty: Medium
Section Reference 1: 7.1
Section Reference 2: 7.2
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
37) Electronic checks are primarily used in ________.
a) B2B
b) B2C
c) C2C
d) G2C
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
38) Electronic credit cards are primarily used in ________.
a) B2B
b) B2C
c) C2C
d) G2C
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
39) _________ cards allow customers to charge online payments to their credit card accounts.
a) Electronic credit
b) Purchasing
c) Smart
d) Stored-value money
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
40) _________ cards allow businesses to charge online payments to their credit card accounts.
a) Electronic credit
b) Purchasing
c) Smart
d) Stored-value money
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
41) Purchasing cards are the ___ equivalent of electronic credit cards.
a) B2B
b) B2C
c) C2C
d) G2B
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
42) _________ cards allow you to store a fixed amount of prepaid money and then spend it as necessary.
a) Electronic credit
b) Purchasing
c) Smart
d) Stored-value money
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
43) Gift cards are _________ cards.
a) electronic credit
b) purchasing
c) smart
d) stored-value money
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
44) _________ cards contain a chip that can store a large amount of information as well as on a magnetic stripe for backward compatibility.
a) electronic credit
b) purchasing
c) EMV smart
d) stored-value money
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
45) Modern credit cards are _________ cards.
a) electronic credit
b) purchasing
c) EMV smart
d) stored-value money
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
46) EMV cards are read using ____ technology.
a) BYOD
b) NFC
c) UWB
d) Wi-Fi
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
47) EMV cards are read using ____ technology.
a) LAN
b) MAN
c) PAN
d) WAN
Difficulty: Hard
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Synthesis
Standard 1: AACSB || Technology
48) A _____ is an application that authorizes payments for e-businesses, online retailers, bricks-and-clicks businesses, or traditional brick-and-mortar businesses.
a) blockchain
b) payment gateway
c) purchasing mechanism
d) showroom
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
49) Which of the following is NOT an example of a payment gateway?
a) AmazonGo
b) Cybersource
c) PayPal
d) Verisign
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
50) ________ is an electronic payment software solution in the financial technology industry whose goal is to transform e-payment systems.
a) Cybersource
b) PayPal
c) Stripe
d) Verisign
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
51) ________ allows individuals and businesses to accept payments over the internet.
a) Cybersource
b) PayPal
c) Stripe
d) Verisign
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
52) ________ focuses on providing the technical, fraud prevention, and banking infrastructure required to operate online payment systems.
a) Cybersource
b) PayPal
c) Stripe
d) Verisign
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
53) _________ is a limitation of e-commerce.
a) Accessibility
b) Convenience
c) Cost
d) Security
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
54) _________ is the main benefit of e-commerce for businesses.
a) Accessibility
b) Convenience
c) Cost
d) Security
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
55) _________ is larger by volume; _________ is more complex.
a) B2B; B2B
b) B2B; B2C
c) B2C; B2B
d) B2C; B2C
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
56) ____ is more complex because of ____.
a) B2B; logistics
b) B2B; relationship management
c) B2C; logistics
d) B2C; relationship management
Difficulty: Medium
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Comprehension
Standard 1: AACSB || Technology
57) e- ___________ is the direct sale of products and services through electronic storefronts or electronic malls.
a) distribution
b) selling
c) tailing
d) upselling
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
58) _________ describes the retailing strategy of selling a large number of unique items in small quantities.
a) Cross selling
b) The long tail
c) The unique tail
d) Upselling
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
59) An electronic __________ is a website that represents a single store.
a) disintermediary
b) mall
c) retailer
d) storefront
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
60) An electronic __________ is a collection of individual shops grouped under a single internet address.
a) disintermediary
b) mall
c) retailer
d) storefront
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
61) Amazon is an electronic __________.
a) disintermediary
b) mall
c) retailer
d) storefront
Difficulty: Medium
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Application
Standard 1: AACSB || Technology
62) _____ is the process of eliminating middlemen.
a) Cybermediation
b) Disintermediation
c) Intermediation
d) Digitalmediation
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
63) Nike sells shoes directly to customers. This is called _____.
a) cybermediation
b) disintermediation
c) intermediation
d) digitalmediation
Difficulty: Medium
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Application
Standard 1: AACSB || Technology
64) _____ is/are a decentralized, distributed, encrypted, secure, anonymous, tamper-proof, unchangeable, and often public digital ledger consisting of transactions bundled into blocks.
a) Blockchain
b) Fintech
c) Microgrids
d) Robo-advisors
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
65) _____ is/are an industry composed of companies that use technology to compete in the marketplace with traditional financial institutions and intermediaries in the delivery of financial services.
a) Blockchain
b) Fintech
c) Microgrids
d) Robo-advisors
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
66) _____ is/are a self-sufficient energy system that serve(s) a discrete area such as a college campus.
a) Blockchain
b) Fintech
c) Microgrids
d) Robo-advisors
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
67) _____ create relatively straight-forward asset allocation portfolios based on customers’ ages and risk tolerance.
a) Blockchain
b) Fintech
c) Microgrids
d) Robo-advisors
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
68) Bitcoin is a type of digital currency in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds; they are ________, which means ________.
a) centralized; a central institution operates their use
b) centralized; they are legal everywhere
c) decentralized; no single institution operates their use
d) decentralized; they are illegal in most countries
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
69) Which of the following does NOT apply to blockchain?
a) centralized
b) encrypted
c) tamper-proof
d) secure
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
70) Which of the following does NOT apply to blockchain?
a) decentralized
b) encrypted
c) trackable
d) secure
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
71) _________ are/is unsolicited e-mail.
a) Advertising
b) Banners
c) Showrooming
d) Spamming
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
72) Which of the following is NOT a problem associated with channel conflict?
a) Alienating customers
b) Handling returns
c) Logistics of online activities
d) Marketing resource allocation
Difficulty: Medium
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
73) _________ helps solve the ____ problem.
a) Bundling; channel conflict
b) Bundling; showrooming
c) Multichanneling; channel conflict
d) Multichanneling; showrooming
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
74) _________ occurs when shoppers visit a brick-and-mortar store but then purchase online.
a) Bannering
b) Bundling
c) Showrooming
d) The long tail
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
75) _________ occurs when shoppers visit a brick-and-mortar store but then purchase online.
a) Bannering
b) Bundling
c) Showrooming
d) The long tail
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
76) _________ pricing occurs when the cost should not vary by more than the difference in shipping, taxation, and distribution costs.
a) Customized
b) Personalized
c) Standardized
d) Ubiquitous
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
77) _________ pricing is the practice of pricing items at a point determined by a particular customer’s perceived ability to pay.
a) Customized
b) Personalized
c) Standardized
d) Ubiquitous
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
78) Big Data makes ____ pricing possible.
a) personalized
b) reservation
c) standardized
d) ubiquitous
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
79) In ________ advertising, ads target specific publications or content and are displayed to users based on content users access or searches they make.
a) behavioral
b) content
c) contextual
d) display
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
80) In ________ advertising, ads target specific types of users based on vast amounts of data such as gender, age, location, browsing history, and numerous other variables.
a) behavioral
b) content
c) contextual
d) display
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
81) ________ advertising is also called programmatic or targeted advertising.
a) Behavioral
b) Content
c) Contextual
d) Display
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
82) Every time a page or an app running behavioral ads is loaded, the publisher sends its available ad space along with whatever information it has about the user loading the page to its ad server; this is a ____-side mechanism where ____ operates the most popular ad server.
a) buy; Amazon
b) buy; Google
c) sell; Amazon
d) sell; Google
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
83) Brands place their ads into a platform along with their target audience and how much they are willing to pay; this is a ____-side mechanism where ____ operates the most popular platform.
a) buy; Amazon
b) buy; Google
c) sell; Amazon
d) sell; Google
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
84) NPO _____ track; NPO’s digital ad revenue ____.
a) does; is much worse than Google’s
b) does; is better than Google’s
c) does not; has suffered because of this choice
d) does not; is higher than when they did track
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
85) ____ plans on phasing out ____ by 2022.
a) Amazon; chatbots
b) Amazon; cookies
c) Google; chatbots
d) Google; cookies
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
86) The term for the 20% of business supply spending unrelated to core corporate functions that is not consistently ordered from the same suppliers is ___________.
a) corporate generic spending
b) third-party spending
c) corporate tail spend
d) accessory spend
Difficulty: Easy
Section Reference 1: IT’s About Business 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
87) Which is NOT a benefit for buyers using Amazon Business?
a) They can obtain bulk discounts.
b) The can set up a corporate credit line.
c) Buyers can receive free two-day shipping.
d) It can ship products directly to businesses’ customers.
Difficulty: Medium
Section Reference 1: IT’s About Business 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
88) One way that Amazon Business avoids problems that other distributors may encounter, especially with specialty items, is ______________.
a) to avoid selling items that do not sell quickly or are not in high demand
b) to keep their own stock of items on hand
c) by selling only very low volumes
d) to force stockouts on the majority of their items, by design
Difficulty: Easy
Section Reference 1: IT’s About Business 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Comprehension
Standard 1: AACSB || Technology
89) Other wholesalers have difficulties competing with Amazon Business and are having to come up with other ways to stay profitable and relevant. Which suggestion is LEAST likely to be effective in this regard?
a) Developing close partnerships with institutional clients
b) Including value adds, such as personalized services and provision of skilled workers to help use items that are sold
c) Decreasing profit margins and cost to consumers
d) Exploring areas that Amazon Business is not currently taking part in
Difficulty: Medium
Section Reference 1: IT’s About Business 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Analysis
Standard 1: AACSB || Technology
90) While the _________ industry is larger than _______, the companies tend to be much smaller.
a) wholesale; retail
b) retail; resale
c) wholesale; resale
d) resale; retail
Difficulty: Easy
Section Reference 1: IT’s About Business 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
91) In the ________, organizations sell their products or services to other organizations electronically from their own private e-marketplace website or from a third-party website.
a) buy-side marketplace
b) electronic exchange
c) sell-side marketplace
d) sellers exchange
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
92) _________ are similar to the B2C model.
a) Buy-side marketplaces
b) Electronic exchanges
c) Sell-side marketplaces
d) Sellers exchanges
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
93) Sell-side marketplaces are similar to the _________ model.
a) B2B
b) B2C
c) C2C
d) G2E
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
94) Sell-side marketplaces are similar to the _________ model; _________ auctions are the key mechanism.
a) B2B; forward
b) B2B; reverse
c) B2C; forward
d) B2C; reverse
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
95) The _________ is a model in which organizations attempt to procure needed products or services from other organizations electronically.
a) buy-side marketplace
b) electronic exchange
c) sell-side marketplace
d) sellers exchange
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
96) __________ is the overarching function that describes the activities and processes needed to acquire goods and services. ________ refers to the process of ordering and receiving goods and services.
a) Procurement; Purchasing
b) Procurement; Showrooming
c) Purchasing; Procurement
d) Purchasing; Showrooming
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
97) Purchasing involves ____.
a) establishing requirements
b) negotiating contracts
c) ordering and receiving goods
d) sourcing activities
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
98) A major method of procuring goods and services in the buy-side model is the _________ auction.
a) downward
b) forward
c) reverse
d) upward
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
99) Group purchasing is a common technique in a ________.
a) buy-side marketplace
b) electronic exchange
c) sell-side marketplace
d) sellers exchange
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
100) _________ are independently owned by a third party and connect many sellers with many buyers.
a) Buy-side marketplaces
b) Electronic exchanges
c) Sell-side marketplaces
d) Sellers exchanges
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
101) _________ materials are inputs to the manufacturing process.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
102) _________ materials are those items that are needed for MRO.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
103) _________ exchanges connect buyers and sellers in a given industry.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
104) _________ exchanges connect buyers and sellers across many industries.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
105) _________ materials are things like glass and metal for car manufacturers.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
106) _________ materials are things like cleaning supplies and employee computers.
a) Direct
b) Horizontal
c) Indirect
d) Vertical
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
107) _________ exchanges are closely associated with ____ goods.
a) Direct; Horizontal
b) Direct; Vertical
c) Horizontal; Direct
d) Vertical; Direct
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
108) _________ exchanges are closely associated with ____ goods.
a) Indirect; Horizontal
b) Indirect; Vertical
c) Horizontal; Indirect
d) Vertical; Indirect
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
109) Contractors are associated with ____ exchanges.
a) Direct
b) Functional
c) Horizontal
d) Vertical
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
110) Amazon Business is the biggest threat to ________.
a) distributors
b) manufacturers
c) retailers
d) wholesalers
Difficulty: Easy
Section Reference 1: IT’s About Business 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
111) B2B typically has margins of 2–4 percent; Amazon _________ make money ________.
a) does; through the offset of its B2C business
b) does; through high volume in B2B
c) does not; but it doesn’t care since it is making so much in the B2C realm
d) does not; above and beyond what its competitors are making
Difficulty: Medium
Section Reference 1: IT’s About Business 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
112) _________ is a legal form of cybersquatting.
a) Cyber-tasting
b) Domain tasting
c) ICANN-tasting
d) URL tasting
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Ethics
Standard 2 : AACSB || Technology
113) _________ refers to the practice of registering or using domain names for the purpose of profiting from the goodwill or the trademark that belongs to someone else.
a) Cyber-squatting
b) Cyber-using
c) Domain-squatting
d) Domain-using
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Ethics
Standard 2 : AACSB || Technology
114) _________ are the main threat to privacy on the internet.
a) Cookies
b) ERPs
c) RFIDs
d) Smart cards
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Ethics
Standard 2 : AACSB || Technology
115) Flipkart is a(n) ____ company in which ____ invested for a majority stake in 2018.
a) Chinese; Amazon
b) Chinese; Walmart
c) Indian; Amazon
d) Indian; Walmart
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
116) Reliance is a ____ company that is in the ____ space.
a) brick-and-mortar; B2B and B2C
b) brick-and-mortar; B2C and C2C
c) virtual; B2B and B2C
d) virtual; B2C and C2C
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
117) India is dominated by ____ stores; they accuse ____ of predatory pricing practices.
a) large retail; Amazon
b) large retail; Target
c) small neighborhood; Amazon
d) small neighborhood; Target
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
118) Shopify is a ____ platform.
a) DaaS
b) IaaS
c) PaaS
d) SaaS
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
119) Shopify primarily services ____
a) businesses
b) consumers
c) governments
d) private institutions
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
120) During the COVID-19 pandemic, Shopify focused on ____ businesses.
a) government
b) private
c) large
d) small
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
121) Which of the following is NOT a competitor of Shopify?
a) Amazon
b) BigCommerce
c) eBay
d) Google
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
122) Shopify is a ____ e-commerce company.
a) B2B
b) B2C
c) B2E
d) C2C
Difficulty: Hard
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Evaluation
Standard 1: AACSB || Technology
Question type: True/False
123) The death of traditional, physical stores is inevitable given Amazon’s presence in the marketplace.
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
124) Costco stocks massive volumes of fewer products.
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
125) Showrooming is one of BestBuy’s largest obstacles to making a profit.
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
126) Amazon Alexa is an example of a chatbot.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
127) Chatbots have predetermined programmed responses and cannot become familiar with their users over time.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
128) Chatbots can learn the best times to get in touch with their users, remember users’ preferences, and personalize experiences for each user.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
129) E-business is a broader concept than e-commerce.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
130) E-commerce is a broader concept than e-business.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
131) The degree of digitization refers only to the physical or digital nature of the product or service being sold.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
132) The degree of digitization relates to the product/service and the delivery agent.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
133) If you purchase a book from Amazon, it is a partial e-commerce transaction.
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
134) If you purchase an e-book from Amazon, it is a clicks-and-mortar transaction.
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
135) If you purchase an e-book from Amazon, it is a pure-play transaction.
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
136) B2C comprises the vast majority of e-commerce by volume.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
137) B2B comprises the vast majority of e-commerce by volume.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
138) eBay is a C2C intermediary.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
139) eBay is a C2C disintermediary.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
140) B2E e-commerce typically utilizes the Internet.
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Evaluation, Synthesis
Standard 1: AACSB || Technology
141) B2E e-commerce typically utilizes a company’s intranet.
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge, Synthesis
Standard 1: AACSB || Technology
142) The functions of G2C e-commerce are different from anything that exists in the private sector.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
143) Conversational commerce is a type of e-commerce using machine learning.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
144) Conversational commerce is a type of e-commerce using natural language processing.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
145) Chatbots are an example of conversational commerce.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
146) eBay is a commonly known reverse auction website.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
147) Reverse auctions typically result in higher prices over time because a seller is targeting a single buyer.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
148) The highest bidder will win a forward auction.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
149) An RFQ is associated with a reverse auction.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
150) Electronic checks are primarily used in G2E.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
151) Electronic checks are primarily used in B2B.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
152) Electronic credit cards are primarily used in C2C.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
153) Electronic credit cards are primarily used in B2C.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
154) Purchasing cards are the B2C equivalent of electronic credit cards.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
155) Purchasing cards are the B2B equivalent of electronic credit cards.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
156) Gift cards are purchasing cards.
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
157) Gift cards are stored-value money cards.
Difficulty: Medium
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
158) EMV smart cards contain a chip that can store a large amount of information as well as on a magnetic stripe for backward compatibility.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
159) EMV smart cards no longer have a magnetic stripe on the back.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
160) EMV smart cards use UWB.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
161) EMV smart cards use NFC.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
162) It is more secure for a buyer to use the telephone or mail to arrange or send payments than to use a computer.
Difficulty: Hard
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge, Comprehension, Evaluation
Standard 1: AACSB || Technology
163) PayPal is a payment gateway.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
164) The COVID-19 pandemic has shown there are no disadvantages to e-commerce when we need to use it.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
165) E-commerce lowers many of the costs of doing business.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
166) Security is one of the biggest problems associated with e-commerce.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
167) B2B e-commerce is much smaller than B2C e-commerce by volume.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
168) B2B e-commerce is much larger than B2C e-commerce by volume.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
169) B2B e-commerce is much more complex than B2C e-commerce.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
170) B2C e-commerce is much more complex than B2B e-commerce.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
171) B2B e-commerce is much smaller than B2C e-commerce by volume.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
172) The short tail describes a retailing strategy of selling a large number of unique items in small quantities.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
173) The long tail describes a retailing strategy of selling a large number of unique items in small quantities.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
174) The web makes disintermediation easier, particularly for online services.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
175) Disintermediation is a threat of substitute products from Porter’s Five Forces.
Difficulty: Hard
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Synthesis
Standard 1: AACSB || Technology
176) A blockchain is a decentralized, distributed, encrypted, secure, anonymous, tamper-proof, unchangeable, and often public digital ledger consisting of transactions bundled into blocks.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
177) The blockchain records transactions in one central computer so that blocks can be altered retroactively.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
178) The blockchain records transactions across many computers so that blocks can be altered retroactively.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
179) The blockchain records transactions across many computers so that blocks cannot be altered retroactively without the alteration of all subsequent blocks.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
180) Blockchain technology is only good for cryptocurrency.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
181) Blockchain technology allows for the tracking of digital assets so that they can be verified as authentic and can be copied easily.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
182) Blockchain technology allows for the tracking of digital assets so that they can be verified as authentic and cannot be copied without permission.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
183) Hacking is the biggest problem associated with blockchain.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
184) It is difficult for criminals to utilize blockchain because it is easy to track the data generated by the technology.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
185) Blockchain technology allows for anonymity, so it makes it easy for cybercriminals to hide.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
186) Hackers using ransomware often require Bitcoin.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
187) Blockchain is Bitcoin.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
188) Blockchain is the technology underlying Bitcoin.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
189) Bitcoin is a decentralized cryptocurrency which is a digital form of currency that uses blockchain and cryptography for validation.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
190) Bitcoin is a centralized cryptocurrency which is a digital form of currency that uses blockchain and cryptography for validation.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
191) The Bitcoin network is a client/server network that operates with encryption.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
192) The Bitcoin network is a P2P network that operates with encryption.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
193) If someone loses their Bitcoin private key, they can get the key restored by the Bitcoin programmers.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
194) Spamming is the indiscriminate distribution of electronic ads with the permission of the recipient.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
195) Spamming is the indiscriminate distribution of electronic ads without the permission of the recipient.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
196) Channel conflict and order fulfillment are the two most significant issues in e-tailing.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
197) Channel conflict has caused some companies to avoid direct online sales.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
198) Walmart would rather have customers come to their stores than order online.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
199) To compete with Amazon, Walmart is putting more emphasis on its online platform than its physical stores.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
200) Many companies are integrating their online and offline channels, a process called omnichanneling.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
201) Many companies are integrating their online and offline channels, a process called multichanneling.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
202) Efficient and effective order fulfillment is difficult in B2C.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
203) As a result of analyzing Big Data, retailers are developing increasing sophisticated standardized pricing models.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
204) As a result of analyzing Big Data, retailers are developing increasing sophisticated personalized pricing models.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
205) Behavioral advertisers choose the website or app on which their ads will run since they have collected specific information associated with the buyer’s behaviors.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
206) Google, Facebook, and Amazon are ad tech companies.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
207) NPO found that not tracking is just as profitable as tracking because they no longer have to pay the companies that operate the ad auctions.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
208) The key mechanism in the sell-side model is a reverse auction.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
209) The key mechanism in the sell-side model is a forward auction.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
210) The sell-side marketplace is related to C2C e-commerce.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
211) The sell-side marketplace is related to B2B e-commerce.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
212) Purchasing is a subset of the procurement process.
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
213) Procurement is a subset of the purchasing process.
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
214) The sell-side marketplace is a model in which organizations attempt to procure needed products or services from other organizations electronically.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
215) The buy-side marketplace is a model in which organizations attempt to procure needed products or services from other organizations electronically.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
216) The buy-side model uses e-commerce technology to automate the procurement process.
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge, Comprehension
Standard 1: AACSB || Technology
217) The buy-side model uses e-commerce technology to streamline the procurement process.
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge, Comprehension
Standard 1: AACSB || Technology
218) The buy-side model uses forward auctions and group selling.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
219) The buy-side model uses reverse auctions and group purchasing.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
220) Exchanges are independently owned by a third party.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
221) Exchanges are owned by the largest organization in the market.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
222) Direct materials are inputs to the manufacturing process.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
223) Indirect materials are inputs to the manufacturing process.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
224) Toilet paper is an indirect good for most industries.
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
225) Horizontal exchanges connect buyers and sellers in a given industry.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
226) Vertical exchanges connect buyers and sellers in a given industry.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
227) Horizontal exchanges are used primarily for indirect goods.
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Synthesis
Standard 1: AACSB || Technology
228) Vertical exchanges are used primarily for indirect goods.
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Synthesis
Standard 1: AACSB || Technology
229) Horizontal exchanges are used primarily for direct goods.
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Synthesis
Standard 1: AACSB || Technology
230) Vertical exchanges are used primarily for direct goods.
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Synthesis
Standard 1: AACSB || Technology
231) Temporary staffing services trade in a functional exchange.
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Application
Standard 1: AACSB || Technology
232) Grainger is Amazon Business’s main competitor.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
233) Amazon Business stays competitive in niche markets by using a long tail strategy.
Difficulty: Hard
Section Reference 1: IT’s About Business 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Synthesis
Standard 1: AACSB || Technology
234) Cybersquatting is illegal.
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Ethics
Standard 2 : AACSB || Technology
235) Domain tasting is illegal and unethical.
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Ethics
Standard 2 : AACSB || Technology
236) Most states require Amazon to collect sales taxes.
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Ethics
Standard 2 : AACSB || Technology
237) You buy the right to use software, not distribute it.
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Ethics
Standard 2 : AACSB || Technology
238) Amazon and Walmart are hugely successful in India due to their low-cost products and quick shipping.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
239) Amazon and Walmart struggle in India due to government regulations.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
240) Large retailers in India accuse Amazon and Target of predatory pricing practices.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Comprehension
Standard 1: AACSB || Technology
241) Amazon has had relatively poor results in China.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
242) Small retailers in India accuse Amazon and Walmart of predatory pricing practices.
Difficulty: Easy
Section Reference 1: IT’s About Business 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Comprehension
Standard 1: AACSB || Technology
243) Shopify is a RaaS platform.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
244) Shopify is a SaaS platform.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
245) Shopify helps businesses set up an online presence.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
246) Shopify dictates how sellers must operate on their platform.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
247) Shopify enables merchants to custom-build their online stores.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
248) Shopify’s tools allow merchants to manage an e-commerce operation on their own websites.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
249) Amazon’s tools allow merchants to manage an e-commerce operation on their own websites.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
Question type: Text Entry
250) ___ is the process of buying, selling, transferring, or exchanging products, services, or information through computer networks.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
251) ___ is the process of buying and selling, servicing customers, collaborating with business partners, and performing electronic transactions within an organization.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
252) The _______________ is the extent to which the commerce has been transformed from physical to digital.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
253) ___________ organizations are purely physical organizations.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
254) ___________ organizations engage only in e-commerce.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
255) ___________ organizations conduct some e-commerce activities but their primary business is carried out in the physical world.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
256) A(n) __________________ is the method by which a company generates revenue to sustain itself.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
257) In ___ auctions, sellers solicit bids from many potential buyers.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
258) In ___ auctions, one buyer wants to purchase a product or service.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
259) Forward auctions typically result in ___ prices over time.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
260) Reverse auctions typically result in ___ prices over time.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
261) Electronic _______________ enable buyers to pay for goods and services electronically rather than writing a check or using cash.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
263) ______________ are the B2B equivalent of electronic credit cards.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
263) Purchasing cards are the __________ equivalent of electronic credit cards.
Difficulty: Easy
Section Reference 1: 7.1
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
264) ______________ is the direct sale of products and services through electronic storefronts and electronic malls usually designed around an electronic catalog format and auctions.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
265) ___ means eliminating the middlemen in a supply chain.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Comprehension
Standard 1: AACSB || Technology
266) ___ technology allows for the tracking of digital assets so that they can be verified as authentic and cannot be copied without permission.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
267) ___ is the indiscriminate distribution of electronic ads without the permission of the recipient.
Difficulty: Easy
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
268) In the ______________ marketplace model, organizations sell their products or services to other organizations electronically from their own private e-marketplace website or from a third-party website.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
269) ___ is the overarching function that describes the activities and processes to acquire goods and services.
Difficulty: Medium
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
270) The ______________ marketplace model is a model in which organizations attempt to procure needed products or services from other organizations electronically.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
271) In ___________, multiple buyers combine their orders so that they constitute a large volume and therefore attract more seller attention.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
272) _____________ are independently owned by a third party and connect many sellers with many buyers.
Difficulty: Easy
Section Reference 1: 7.3
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Knowledge
Standard 1: AACSB || Technology
273) ___ refers to the practice of registering or using domain names for the purpose of profiting from the goodwill or the trademark that belongs to someone else.
Difficulty: Easy
Section Reference 1: 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Knowledge
Standard 1: AACSB || Ethics
Standard 2 : AACSB || Technology
Question type: Essay
274) Discuss the differences between B2B and B2C e-commerce. Which one is more complex from a technology perspective and why?
Difficulty: Easy
Section Reference 1: 7.1
Section Reference 2: 7.2
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Comprehension
Standard 1: AACSB || Communication
Standard 2 : AACSB || Technology
Solution: 1) B2C – businesses sell to consumers; B2B – businesses sell to other businesses
2) B2C because B2B issues tend to be business-related while B2C has to struggle with treating every individual customer as unique without any long-term guarantee of a relationship like B2B enjoys – need to be quick and efficient in shipping to customers all over the place in many different ways (B2B will probably involve a dedicated truck to a consistent customer while B2C will have to replay on the USPS at some point)
275) What is blockchain? What are the benefits and problems associated with blockchain? What is Bitcoin? How are blockchain and Bitcoin related? How is Bitcoin different from traditional currency? Have you used Bitcoins (why or why not)? Why are Bitcoins so volatile?
Difficulty: Hard
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Evaluation
Standard 1: AACSB || Communication
Standard 2 : AACSB || Analytic
Standard 3 : AACSB || Technology
Solution: blockchain – decentralized, distributed, encrypted, secure, anonymous, tamper-proof, unchangeable, and often public digital ledger (ledger = where a business records its summarized financial information as debits and credits and displays their current balances), blockchain records transactions across many computers so that blocks cannot be altered retroactively without the alteration of all subsequent blocks
Benefits – allows for the tracking of digital assets so that they can be verified as authentic and cannot be copied without permission; ideal for financial transactions but also any digital content such as contracts, property deeds, and election votes
Problems – hacking, allow for anonymity which makes it easy for cybercriminals to use blockchains for illegal purposes
Bitcoin - decentralized cryptocurrency which is a digital form of currency that uses blockchain and cryptography for validation; a peer-to-peer payment network that operates with encryption
Blockchain is not Bitcoin but is the technology underlying Bitcoin; Bitcoin is the digital token and blockchain is the ledger to keep track of who owns the digital tokens
it is decentralized so no one controls it; personal question; it depends on what people think about it, use in foreign countries, tax treatment, supply and demand, etc. (http: //www.investopedia.com/articles/investing/052014/why-bitcoins-value-so-volatile.asp or https: //support.coinbase.com/customer/portal/articles/1834921-why-does-bitcoin-change-value-why-is-the-price-so-volatile-)
276) What functions do intermediaries serve? How is the concept of disintermediation related to Porter’s Five Forces? Is disintermediation inevitable for all industries (why or why not)?
Difficulty: Medium
Section Reference 1: 7.2
Learning Objective 7.2: Describe the various online services of business-to-consumer (B2C) commerce, along with specific examples of each one.
Bloomcode: Analysis
Standard 1: AACSB || Communication
Standard 2 : AACSB || Analytic
Standard 3 : AACSB || Technology
Solution: Functions = provide information, perform value-added services like consulting
Porter’s Five Forces = it is a threat of substitute products (a website serves the same function as a distributor or retailer) – it is an unexpected competitor outside the given industry
Inevitable = no (this is NOT an opinion; the answer cannot be “yes”) because not all manufacturers can deal directly with consumers; dealing with consumers is a business model by itself: intermediaries provide information and provide value-added services like consulting, intermediaries help with enormous amounts of information and when information exchange is complex
277) How are sell-side marketplaces, buy-side marketplaces, and exchanges different (do not simply provide definitions)? Include an explanation of how forward and reverse auctions are different and how they are used by the different types of marketplaces.
Difficulty: Easy
Section Reference 1: 7.1
Section Reference 2: 7.3
Learning Objective 7.1: Describe the eight common types of electronic commerce.
Learning Objective 7.3: Describe the three business models for business-to-business (B2B) electronic commerce.
Bloomcode: Comprehension
Standard 1: AACSB || Communication
Standard 2 : AACSB || Technology
Solution: Sell-side = just like B2C except for B2B; expecting other businesses to come to them to make purchases; forward auctions
Buy-side = getting suppliers to bid on products/services that buying businesses need, group purchasing is often used here; reverse auctions
Electronic exchanges = bringing multiple buyers and sellers together
Forward auctions – sellers solicit bids from many potential buyers; this results in higher prices over time because one seller is getting many buyers to fight over the product being offered
Reverse auctions – one buyer wants to purchase a product or a service, creates a Request for Quotation (RFQ) and multiple sellers bid on getting the business; this results in lower prices over time because one buyer is getting many buyers to fight over selling the product; this is common in government and for large corporations for things like building ships, planes, etc. or installing IT equipment such as LAN technology (e.g. Wi-Fi accessibility across a campus)
278) What are the ethical and legal issues associated with e-business? For each one, explain your concerns (or lack of concerns).
Difficulty: Medium
Section Reference 1: 7.4
Learning Objective 7.4: Discuss the ethical and legal issues related to electronic commerce and provide examples.
Bloomcode: Analysis
Standard 1: AACSB || Communication
Standard 2 : AACSB || Ethics
Standard 3 : AACSB || Analytic
Standard 4 : AACSB || Technology
Solution: Privacy – cookies track everything
Job loss – most probably don’t have jobs and/or are getting a degree to avoid this problem
Fraudulent activity – it is really easy for criminals to steal our identities; hard to determine if a website/e-mail is real
Domain names/cybersquatting – most probably don’t own their own business, so this should not matter to most students
Taxes – this may or may not be a big deal to students depending on where they purchase products and in which state they live – may have to start paying more online; they may learn that they should be tracking their purchases to pay taxes
Copyright – many people think piracy isn’t a big deal (the culture), so many may not feel like this is a big deal but some could be educated about its unfairness to businesses