Test Questions & Answers Ch.10 Knowledge And Learning

Chapter 10: Knowledge and learning

Test Bank

Type: fill-in-blank

Title: Chapter 10 Question 01

1) The behaviourist approach sees learning as being motivated by _______ and reward.

Type: multiple choice question

Title: Chapter 10 Question 03

3) Which of the following is a form of learning that endures by creating patterns and associations in the mind?

a. Behavioural learning

b. Explicit knowledge

c. Gestalt learning

d. Organizational learning

Type: matching question

Title: Chapter 10 Question 04

4) Match the following types of knowledge to their most appropriate description.

Type: multiple response question

Title: Chapter 10 Question 05

5) Which of the following are examples of explicit knowledge within organizations? Please select all that apply.

a. The knowledge of an experienced pilot in an airline

b. A photocopier manual in an office

c. A recipe book in a restaurant

d. Employee records on a computer database

Type: multiple choice question

Title: Chapter 10 Question 06

6) A language student memorising a vocabulary list for a test is acquiring which of the following types of knowledge?

a. Tacit knowledge

b. Explicit knowledge.

c. Experiential knowledge

d. Embedded knowledge

Type: multiple response question

Title: Chapter 10 Question 07

7) Which of the following activities require tacit knowledge to be performed to their best? Please select all that apply.

a. Driving a car

b. Speaking a language

c. Memorizing a vocabulary list

d. Riding a bicycle

Type: multiple choice question

Title: Chapter 10 Question 08

8) Which model of learning suggests that learning is a continual cycle between experience and reflection upon that experience?

b. Nonaka’s theory of knowledge transfer

c. Lave and Wenger’s communities of practice

Type: fill-in-blank

Title: Chapter 10 Question 09

9) Kolb’s learning ____ is a model of experiential learning.

Type: multiple choice question

Title: Chapter 10 Question 10

10) At the end of the day, a manager is thinking about an important meeting earlier in the day which had descended into a row with no decisions being made. The manager thinks that they should have been firmer and more decisive when chairing the meeting, and so reads a training manual entitled ‘How to run an effective meeting.’

Which stage of Kolb’s (1984) learning cycle equates to the manager reading this manual?

a. Concrete experience

b. Reflective observation.

c. Abstract conceptualisation.

Type: matching question

Title: Chapter 10 Question 11

11) Match the stages of Kolb’s (1984) learning cycle to their description:

Type: true-false

Title: Chapter 10 Question 12

12) Frederick Taylor was an early advocate of the learning organization.

a. True

b. False

Type: matching question

Title: Chapter 10 Question 13

13) Match the features of Senge’s (1990) learning organization to their description.

Type: multiple choice question

Title: Chapter 10 Question 14

14) Which of the following phrases best summarises Nonaka’s (1995) theory of knowledge transfer?

a. Knowledge can cross beyond organisational boundaries

b. Knowledge is stored in the mind as a set of patterns and associations

c. The best way to get people to learn something is to offer them a reward

Type: multiple choice question

Title: Chapter 10 Question 15

15) For Nonaka (1985), which of the following forms of knowledge transfer are of the greatest benefit to an organization?

a. Explicit-explicit

b. Explicit-tacit

c. Tacit-explicit

d. Tacit-tacit

Type: multiple choice question

Title: Chapter 10 Question 16

16) Which of the following is a conclusion that can be drawn from Julian Orr’s (1996) observations about knowledge being shared by photocopier engineers over lunch?

a. People learn better when they are not hungry

b. Knowledge transfer, especially of tacit knowledge, is something which takes place in social environments

c. The engineers needed access to the manuals for all of the latest machines

d. The engineers wasted too much time talking at lunchtime when they could have been out fixing photocopiers

Type: true-false

Title: Chapter 10 Question 17

17) Learning organizations are suited to a post-bureaucratic style of managing and organizing.

a. True

b. False

Type: fill-in-blank

Title: Chapter 10 Question 18

18) Social groupings based around a common set of occupational or professional knowledge are known as communities of_________

Type: multiple response question

Title: Chapter 10 Question 19

19) Which of the following are examples of the ways in which professional knowledge might be shared across organizations? Please select all that apply.

a. Professional journals

b. Conferences

c. Patents and copyrights

d. Online forums

Type: matching question

Title: Chapter 10 Question 20

20) Match the following forms of knowledge sharing across organizational boundaries to their description.

Type: fill-in-blank

Title: Chapter 10 Question 21

21) The automation of cognitive tasks such as decision-making and manipulating information is known as ______ intelligence

Type: multiple response question

Title: Chapter 10 Question 22

22) Which of the following are examples of work which is least susceptible to being automated and replaced by artificial intelligence?

a. Tasks which require social intelligence and interaction

b. Tasks which require dealing with uncertainty or exercising discretion

c. Tasks which are in some way routine, repetitive and predictable

d. Tasks which require dexterity or kinaesthetic skills