Changing The Organization Test Bank Docx Chapter 12

Chapter 12: Changing the organization

Test Bank

Type: true-false

Title: Chapter 12 Question 01

1) Change management is usually a smooth process with all people affected by the change in agreement about how it should proceed.

a. True

b. False

Type: fill-in-blank

Title: Chapter 12 Question 02

2) Factors which work to prevent a change from taking place are known as _________ to change.

Type: multiple response question

Title: Chapter 12 Question 03

3) Which of the following are examples of internal triggers to change in organizations? Please select all that apply.

a. New senior staff

b. Union pressures

c. Changes in social attitudes towards the environment

d. A fall in demand for a product

Type: multiple choice question

Title: Chapter 12 Question 04

4) The tendency for individuals and organizations to naturally be reluctant to change is known as what?

a. Incompetence

b. Intransigence

c. Inertia

d. Inconsiderate

Type: fill-in-blank

Title: Chapter 12 Question 05

5) The diagram which maps out triggers and resistance to change in any one situation is known as a __________ field analysis diagram.

Type: multiple choice question

Title: Chapter 12 Question 006

6) A force-field analysis diagram plots out triggers for change and what else?

c. Unfreezing

d. Resistance against change

Type: matching question

Title: Chapter 12 Question 07

7) Match the following parts of the force-field analysis diagram to the information that they convey.

Type: true-false

Title: Chapter 12 Question 08

8) A force-field analysis diagram helps change management process by highlighting which triggers to change should be weakened and which resisting factors should be strengthened.

a. True

b. False

Type: multiple choice question

Title: Chapter 12 Question 09

9) Which of the following metaphors views change as a constant feature of organizations rather than a discrete action that can be planned in advance?

a. Building blocks

b. Iceberg

c. River

d. Three-step model

Type: fill-in-blank

Title: Chapter 12 Question 10

10) A change ____ is the person who instigates and leads an organization through a period of change.

Type: multiple response question

Title: Chapter 12 Question 11

11) If the organization is viewed through the iceberg metaphor, which of the following apply? Please select all that apply.

a. The organization has hidden depths that are not easy for management to see.

b. It is impossible for management to exert power over the organization, and so change is impossible to achieve.

c. Resistance to change is understandable but can eventually be overcome.

d. Change is a very simple process which management can implement without resistance.

Type: multiple choice question

Title: Chapter 12 Question 12

12) What factors might be found ‘above the surface’ in the iceberg metaphor?

c. Attitudes and emotions

d. Informal social bonds

Type: matching question

Title: Chapter 12 Question 13

13) Match the following features of the planned approach to change to their description.

Type: true-false

Title: Chapter 12 Question 14

14) The butterfly effect describes the unpredictable nature of change management interventions.

a. True

b. False

Type: matching question

Title: Chapter 12 Question 15

15) Match the following features of the emergent approach to change to their most appropriate description.

Type: multiple choice question

Title: Chapter 12 Question 16

16) Which of the following approaches to change best describes the approach to organization design at the Googleplex?

a. Building blocks

b. Iceberg

c. River

d. Three-step model

Type: true-false

Title: Chapter 12 Question 17

17) According to chaos and complexity theory, it is possible to predict the future for an organization.

a. True

b. False

Type: fill-in-blank

Title: Chapter 12 Question 18

18) The ______ manifesto outlines a form of management which constantly anticipates and responds to change.