Perception And Communication Ch.11 Exam Questions

Chapter 11: Perception and communication

Test Bank

Type: fill-in-blank

Title: Chapter 11 Question 01

1) The process of actively organizing perceptions to bring some stimuli to the foreground is known as _______ perception.

Type: multiple choice question

Title: Chapter 11 Question 05

5) To which of the following does Deleuze and Guattari’s ‘suppleness of communication’ (1987: 214) refer?

a. Organization chart

b. Formal communication

c. Informal communication

d. Matrix structure

Type: multiple response question

Title: Chapter 11 Question 06

6) Which of the following might outline formal channels of communication within an organization? Please select all that apply.

a. The water cooler

b. A staff sports club

c. An email distribution list

d. The organization chart

Type: matching question

Title: Chapter 11 Question 07

7) Match the following channels of communication to their most appropriate example.

Type: fill-in-blank

Title: Chapter 11 Question 08

8) The process of receiving a response or a reaction to communication is known as ____________.

Type: multiple response question

Title: Chapter 11 Question 10

10) Which of the following are examples of ‘noise’ which might disrupt the communication process? Please select all that apply.

a. Physical

b. Psychological

c. Social/cultural

d. Formal

Type: multiple choice question

Title: Chapter 11 Question 11

11) Which of the following best describes the implications that Latour’s (1986) rugby ball metaphor has for communication?

a. Communication is an important part of teamwork and needs to be developed for a team to function effectively.

b. Miscommunication happens often on a rugby field because there is so much noise from the crowd.

c. Once a message has been communicated, how it is then passed on and distorted is beyond the control of the original sender.

d. Miscommunication can cause a team to be unsuccessful.

Type: true-false

Title: Chapter 11 Question 12

12) Technology can turn human weaknesses into an advantage.

a. True

b. False

Type: multiple choice question

Title: Chapter 11 Question 13

13) How might social presence theory explain the use of emoticons and emoji in emails and SMS messages?

a. They reduce uncertainty in communication.

b. They are a surrogate for facial expressions and body language missing from written communication.

c. They are currently considered to be the fastest growing language.

d. They increase the speed of feedback in email communication.

Type: true-false

Title: Chapter 11 Question 14

14) An email is the best way to communicate the details of a new corporate culture.

a. True

b. False

Type: fill-in-blank

Title: Chapter 11 Question 15

15) ICT within organizations refers to ______, communication, and technology