Test Bank Workplace Communication Chapter 5

Chapter 5: Workplace Communication

True/False

1. Flows of communication can be combined into patterns called communication networks.

<Complexity: Easy>

<Subject: Communication Networks, Chapter 5>

1. When delivering an emotional or difficult message, email is the best method because you can make sure you use the exact right words to convey the point.

<Complexity: Easy>

<Subject: Email Ettiquette, Chapter 5>

Multiple Choice

1. What is an unstructured and informal network founded on social relationships rather than organizational charts or job descriptions called?

[1] Grapevine

[2] Wheel

[3] Circle

[4] Chain

<Complexity: Easy>

<Subject: Informal Communication, Chapter 5>

1. At my workplace, I never get to talk to my supervisor. I always have to hear the news from one of the staff who happens to be the supervisor’s favorite employee. Which type of communication barrier is this?

[1] Environmental

[2] Personal

[3] Professional

[4] Unintentional

<Complexity: Easy>

<Subject: Barriers to Communication, Chapter 5>

1. At my workplace, I never have an opportunity to speak with the vice president of my division, since I must speak with my direct supervisor, who then speaks with the division manager, who then relays my message to the vice president. This is an example of which communication network?

[1] Chain

[2] Wheel

[3] Circle

[4] All-channel

<Complexity: Moderate>

<Subject: Barriers to Communication, Chapter 5>

1. Sharing information without using words is known as:

[1] computer-aided communication.

[2] communication.

[3] verbal communication.

[4] nonverbal communication.

<Complexity: Easy>

<Subject: Communication Channels, Chapter 5>

1. There are several barriers that can impede the communication process. What are the two categories described by Longest, Rakich, and Darr?

[1] Social and environmental

[2] Environmental and cultural

[3] Cultural and personal

[4] Personal and environmental

<Complexity: Easy>

<Subject: Barriers to Communication, Chapter 5>

Multiple Response

1. Which of the following are included in the four levels of feedback described by Keyton?

[1] Group feedback

[2] Descriptive feedback

[3] Task or procedural feedback

[4] Individual feedback

[5] Relational Feedback

<Complexity: Moderate>

<Subject: Communication Networks, Chapter 5>

1. Which are fundamental principles described by Edgley and Robinson for dialogue to be successful?

[1] Engage motivated people.

[2] Let the process move at its own pace.

[3] Have the group develop procedures.

[4] Use a facilitator and recorder to manage.

<Complexity: Moderate>

<Subject: Communication Channels, Chapter 5>

1. Which of the following are key elements to effective communication for physicians and hospital administrators?

[1] the desire to communicate.

[2] an understanding of how others learn.

[3] the ability to write clearly.

[4] the receiver of the message should be cued to the purpose of the message.

<Complexity: Moderate>

<Subject: Effective Communications for Knowledge Management, Chapter 5>

1. There are six areas of responsibility for health care organizations. Which of the following are included in these?

[1] providing economic benefits to the community.

[2] being in full compliance with legal requirements.

[3] meeting ethical and fiduciary obligations.

[4] offering unique benefits to the community.

[5] avoiding philanthropic activities.

<Complexity: Moderate>

<Subject: Communicating With External Stakeholders, Chapter 5>