Test Bank Chapter 9 Productivity And Performance Management - Final Test Bank | Health Care Operations 3e by Langabeer by James R. Langabeer. DOCX document preview.

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Test Bank Chapter 9 Productivity And Performance Management

Chapter 9: Productivity and Performance Management

True or False Questions

  1. Measurement of productivity in hospitals is not as common as in other industries.
    1. True
    2. False
  2. Physicians and researchers agree that measurement problems exist with regard to healthcare outputs.
    1. True
    2. False
  3. Activity indicators accurately capture all inputs to a production function.
    1. True
    2. False
  4. Capital has little impact in a production function.
    1. True
    2. False
  5. Hospitals do not need to seek consistency in output measurement, since all outputs are similar.
    1. True
    2. False
  6. Trial and error is a common approach in developing labor schedules, but rarely does it produce efficient or optimal labor costs.
    1. True
    2. False
  7. Efficiency and effectiveness are terms that can be used interchangeably.
    1. True
    2. False

Multiple Choice Questions

  1. Common issues in productivity measurement for hospitals include:
    1. Ample availability of data for measurement
    2. Quality of data
    3. Simplicity of defining outputs
    4. Steady rates of demand
  2. Common productivity metrics in hospitals include:
    1. Hospital man-hours per discharge
    2. Department man-hours per supply used
    3. Severity of illness per labor hour
    4. Wage rate per bed
  3. Productivity can improve in which of the following ways?
    1. Output expands with an increase in inputs
    2. Inputs are reduced with a decrease in outputs
    3. Output increases with a decrease in inputs
    4. New technology increases the labor hours per output
  4. Measurement systems in productivity management must be:
    1. Consistent, recordable, manageable, qualitative, and inexpensive
    2. Flexible, manageable, safe, qualitative, and comparable
    3. Trended, inexpensive, automated, documentable, and comprehensive
    4. Consistent, reliable, measurable, quantitative, and comprehensive.
  5. Typical tracking mechanisms include which of the following?
    1. Stopwatches and clipboards
    2. Video surveillance
    3. Bar codes
    4. Computer MAC addresses
  6. Productive hours exclude which of the following?
    1. Regular paid hours
    2. Sick time
    3. Overtime
    4. Contract labor
  7. Performance metrics should focus on:
    1. Financial results
    2. Patient characteristics
    3. Regulatory impacts
    4. All areas of the business
  8. Describe the three major variables of productivity.
  9. Define the term “full-time equivalent (FTE) employee” and give an example.
  10. Differentiate between productive and non-productive labor hours and give an example of each.
  11. Describe two situations where hospital staffing may not be able to flex with demand.

Document Information

Document Type:
DOCX
Chapter Number:
9
Created Date:
Aug 21, 2025
Chapter Name:
Chapter 9 Productivity And Performance Management
Author:
James R. Langabeer

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