Project Management Chapter 10 Exam Questions

Chapter 10: Project Management

True or False Questions

1. Projects are ongoing efforts in a healthcare organization, having an indeterminate end date.
   1. True
   2. False
2. Operational managers can have a large proportion of their work consumed in projects.
   1. True
   2. False
3. Projects involving physicians or medical staff usually include their active and early participation.
   1. True
   2. False
4. Project deliverables are tangible products such as a report or technology installation, omitting “soft” results such as patient satisfaction measures.
   1. True
   2. False
5. Timelines are extremely important for projects as they define expectations for occurrence of events or consumption of resources.
   1. True
   2. False
6. Fear of change is a common obstacle to change in a healthcare organization.
   1. True
   2. False
7. Complex projects have about a 50% chance of successful implementation and achievement of goals.
   1. True
   2. False

Multiple Choice Questions

1. Examples of projects for healthcare operations management include all but which of the following?
   1. Deployment of a pharmaceutical ordering and inventory system
   2. Replacement of a damaged view screen in a picture archiving and communication ­system
   3. Design/construction of a new facility or building
   4. Analysis of patient business processes
2. Common challenges for project management in hospitals include:
   1. Available project management tasks
   2. Opportunities for projects to improve hospital performance
   3. Availability of project management tools
   4. Power struggles between physicians and managers
3. Which of the following is a key to success in a hospital project?
   1. Project sponsor with ability to provide resources and clear obstacles
   2. Patients interested in learning about the project
   3. Multiple deliverables with flexible definitions
   4. All of the above are keys to success
4. Obtaining approval to conduct a project in a hospital includes what two key elements:
   1. Resources and relevance
   2. Opportunities and deliverables
   3. Management resources and funding
   4. Risks to project success and realization of benefits
5. Elements of a business case exclude which of the following?
   1. Demographics
   2. Business challenges and needs
   3. Multiple alternatives with a request for management to select their preference
   4. Definition of the proposed investment
6. Which of the following is a factor that causes projects to fail?
   1. Managers having to juggle multiple priorities
   2. Delays and excessive implementation times
   3. Employment of rapid prototyping methods
   4. Conservative cultures that minimize risk
7. Which of the following are common methods to plan projects?
   1. APD and FTE
   2. Gantt and bell curve charts
   3. PowerPoint and Excel
   4. CPM and PERT
8. Describe an organization’s typical reaction to change and list some steps that can be taken to address this reaction.